Dear Wolfgang, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. Our core mission is to excel in our service delivery and we are sorry to hear that the same was not reflected during your stay. It would be an honor for us to welcome you back in the future for even more of our highly sought for hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

Dear Mr. Michel, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. We always strive to make the stay of our guests a memorable one and we are glad that we achieved the same with your stay. The entire team and I look forward to welcome you back so that we can showcase even more of our hospitality. Until then we remain at your service. Warm tropical regards, Oliver KuhnGeneral Manager

Dear Ms. Seyitoglu, The entire team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a detailed review on Expedia. As passionate hoteliers, we always strive to deliver the best possible service and we regret that the same was not the case with your stay. We regret that you felt that our hygiene levels were not up to the expected standards. The necessary team has been briefed as internally a lot of emphasis are placed on hygiene. We further apologies for the coffee delay during breakfast and again, emphasis will be placed on training here. The team is however glad that you were satisfied with our location and surrounding nature. It would be a golden opportunity for us to welcome you back so that we are given another chance to showcase our true hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

Dear Valued Guest, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia.We are happy that overall you were happy with different aspects of your stay especially our natural environment. It would be an honor for us to welcome you back for even more of our world class hospitality and our new upcoming products such as a new restaurant concept. Until then we remain at your service. Warm tropical regards, Oliver KuhnGeneral Manager

Dear Mr. Michael, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia.As passionate hoteliers, we make it our mission to exceed the expectations of our valued guests and we are glad that the same was reflected during your stay. Until then we remain at your service.Warm tropical regards,Oliver Kuhn General Manager

Dear Ms. Susanne,The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. At Kempinski Hotels we strive for service of excellence and we regret that the same was not fully reflected in your stay.Rest assured that your valuable points will be discussed further as we highly value the experience of our valued guests. Once again, thank you for having chosen our resort. It would be an honor to welcome you back for us to get the chance to showcase our true hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

Dear Mr. Reinhold, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to write a review on Expedia. We appreciate your positive overall feedback and this confirms our mission to provide a perfect holiday location for our valued guests. Once again, thank you for choosing our resort and please do not hesitate to contact me to plan your next visit. Until then we remain at your service. Warm tropical regards, Philippe H. Charraudeau General Manager

Dear Esteemed Guests, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. We are delighted to see your perfect score of 5 out of 5. The team is equally happy to see your positive comments about the resort, our team and our food outlets as well as the value for money. Once again, thank you for choosing our resort. Please do not hesitate to contact me for planning your next visit. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim General Manager

Dear Roland, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. Kindly allow us to answer you in English. We are delighted to see your perfect score of 5 out of 5. The team is equally happy to see your positive comments about the friendliness of our team members, our culinary offerings as well as our natural surroundings. Once again, thank you for choosing our resort. Please do not hesitate to contact me for planning your next visit. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim General Manager

Sehr geehrter Adrian, vielen Dank für Ihren erst kürzlichen Aufenthalt hier im Kempinski Seychelles Resort und dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns online zu teilen. Wir freuen uns Ihre schöne Bewertung zu lesen und dass Sie mit all den erbrachten Serviceleistungen soweit zufrieden waren. Es wäre uns eine Freude, Sie auch wieder in Zukunft bei uns willkommen heißen zu dürfen. Bis dahin verbleiben wir mit den besten Grüßen und wünschen eine schöne Vorweihnachtszeit, Sabrina Nitzsche Assistant Director of Sales i.A. Hany Abdelmoneim General Manager

Sehr geehrter Thomas,  vielen Dank zunächst einmal für Ihren erst kürzlichen Aufenthalt bei uns im Kempinski Seychelles Resort.  Mit Bedauern müssen wir feststellen, dass wir Sie leider nicht vollkommen von unserem Service überzeugen konnten. Seien Sie gewiss, dass wir uns Ihre Kommentare zu Herzen nehmen und diese bereits an die betreffenden Abteilungen weitergeleitet haben um solche Situationen in der Zukunft zu vermeiden.  Es wäre uns dennoch eine Freude, Sie in der Zukunft noch einmal bei uns willkommen bei uns willkommen heißen zu dürfen, um Sie von dem Service zu überzeugen, für den wir bekannt sein.  Bis dahin wünschen wir Ihnen alles erdenklich Gute und bleiben Sie gesund,  Sabrina Nitzsche Assistant Director of Sales i.A. Hany AbdelmoneimGeneral Manager

Dear Thomas Thank you very much for your honest feedback. We always appreciate it when our guests share their experiences with us, as this is the best way for us to improve our service. On behalf of the entire team, please allow me to apologise if your stay in our hotel did not live up to your expectations. This is obviously not how we wish our guests to feel and we regret that this was the case. Thank you very much for highlighting the areas of your stay where we could have improved your experience - especially the ventilation in our guest rooms and inconsistent service. Please rest assured that your feedback has been shared with the relevant departments and we hope that if ever you return to our hotel, you will find all of these issues have been rectified and addressed. Thank you for bringing these issues to our attention. Please feel free to contact me personally if we can be of any further assistance. We hope that one day we can welcome you back for an improved experience. Best regards, Hany Abdelmoneim General Manager

Thank you for sharing your positive experience. I am so glad you enjoyed your stay. Best regards, Hany Abdelmoneim, General Manager

Thank you for sharing your positive experience of our hotel. I am so glad you enjoyed your stay. Best regards, Kees Heuveling, General Manager

Thank you for sharing your positive experience of our hotel. I am so glad you enjoyed your stay with us. Best regards, Kees Heuveling, General Manager

Dear Joerg Thank you very much for sharing your positive experience of our hotel. I am so glad you enjoyed your stay with us and appreciated our friendly service and range of facilities. I hope that it is not too long until we are able to welcome you back to the Seychelles and back to our hotel. Happy travels. Best regards, Kees Heuveling General Manager

Thank you for sharing your positive experience of our hotel. I am so glad you enjoyed your stay with us. Best regards, Kees Heuveling, General Manager

Thank you for sharing this positive review of our hotel. I am so glad you enjoyed your stay with us. Best regards, Masami Egami, General Manager

Dear A.R. Thank you for sharing such a wonderful review of our hotel. I am so glad you enjoyed your stay with us and appreciated our remarkable beachfront location and friendly service. Thank you for your kind comments about the excellent and varied cuisine you enjoyed at our hotel. A passion for food and produce is an earmark of the Kempinski brand, and our search for quality, authenticity and flavourful ingredients is never-ending. We take great pride in the premium dining options available at Kempinski Seychelles Resort Baie Lazare and are delighted to hear that you enjoyed them too. I hope that one day we can welcome you back to the Seychelles and back to our hotel. Happy travels. Best regards, Masami Egami General Manager

Thank you very much for sharing such a glowing review of our hotel. I am so glad you enjoyed your stay with us. I hope that one day we can welcome you back to the Seychelles and back to our hotel. Best regards, Masami Egami, General Manager

Dear Elisabeth Thank you for sharing your positive experience of our hotel. I am so glad that, on the whole, you enjoyed your stay with us and appreciated our friendly service. At Kempinski we believe that luxury hospitality is about people and their talent for creating warm and memorable encounters. I am delighted that this was your experience. I was also pleased to hear that you felt so well taken care of by our recreation team. Our "boys in blue" are often recommended for their friendly and attentive beach service, providing water and refreshments to our guests while they recline on the beach. I will be sure to share your kind remarks with them. Many travellers who visit our islands remark on the high prices in the Seychelles. As we are an island nation, located more than 1000 miles from the east coast of Africa, we are forced to import many items for our day-to-day operations. These are further subject to hefty import taxes, which pushes up the price significantly. However, I am sure most visitors to the Seychelles will agree that it is still a worthwhile and remarkable destination to visit - largely because of our remote and pristine location. I hope that one day we can welcome you back to the Seychelles and back to our hotel. Best regards, Masami Egami General Manger

Thank you for sharing your positive experience of our hotel. We are so glad you enjoyed your stay.

Thank you for sharing your positive experience of our hotel. We are so glad you enjoyed your stay.

Thank you for sharing such a positive review of our hotel. I am so glad that you enjoyed your stay with us and appreciated our friendly service and remarkable beachfront location. I was sorry to learn of your encounter with a sea urchin. The reef just in front of our hotel is teeming with marine life, including many different types of seaweed, coral, tropical fish and marine life. While this does make for wonderful snorkelling, our guests do sometimes experience run-ins with locals of the stinging variety. Whilst most of these are harmless, we always make sure that we have treatments and creams available at reception to treat minor ailments. For this reason, our guests are also invited to use the complimentary reef shoes available from the Watersports Pavilion. I do hope that one day we can welcome you back to the Seychelles and back to our hotel. Best regards, Masami Egami General Manager

Thank you for sharing this honest review of our hotel. We always welcome feedback from guests who are familiar with the Kempinski brand and the level of service we offer around the world. I can only apologise that certain aspects of your stay did not live up to your expectations. We receive many comments from our guests about the friendliness and efficiency of our staff - I am so sorry to hear that this was not your experience. Please rest assured that your comments regarding our food and service have been shared with the relevant departments and we hope that if ever you return to our hotel, you will find all of these issues have been rectified and addressed. The training and re-training of our staff is an on-going process, which we will certainly revise in order to bring our products and services in line with our guests' five star expectations. Thank you for bringing these issues to our attention. I was disappointed to learn that you were not satisfied with the swimming available at our hotel. As the Seychelles is a tropical destination, we are very proud of our rich and unique biodiversity, both above and below water. The reef just in front of our hotel is teeming with marine life, including many different types of seaweed and coral. While this does make for wonderful snorkelling, it can also make swimming at low tide a little difficult. For this purpose, our guests are invited to use either our Olympic-size swimming pool or the complimentary reef shoes available from the Watersports Pavilion. Thank you, once again, for bringing these issues to our attention. We always welcome feedback from our guests (whether it is positive or negative), as this is the best way for us to improve our service. Best regards, Masami Egami, General Manager

Thank you for sharing such a wonderful review of our hotel. I am glad to hear that you enjoyed your stay with us and would recommend our hotel to fellow travellers. I do hope that one day we can welcome you back to the Seychelles and back to Kempinski Seychelles Resort Baie Lazare. Happy travels. Best regards, Masami Egami General Manager

Dear JayJay, Thank you for sharing such a wonderful review of our hotel. I am glad you enjoyed your stay with us. Thank you, also, for sharing such incredibly kind comments about the friendly and personable service you received at our hotel. At Kempinski we believe that luxury hospitality is about people and their talent for creating warm and memorable encounters. I am delighted that this was your experience. I do hope that it is not too long until we are able to welcome you back to the Seychelles and back to our hotel. Happy travels! Best regards, Masami Egami General Manager

Dear Christian, Thank you for sharing such a wonderful review of our hotel. I am glad you enjoyed your stay with us. I do hope that it is not too long until we are able to welcome you back to the Seychelles and back to our hotel. Happy travels! Best regards, Masami Egami General Manager

Thank you for sharing such a wonderful review of our hotel. I am glad you enjoyed your stay with us. I do hope that it is not too long until we are able to welcome you back to the Seychelles and back to our hotel. Happy travels! Best regards, Masami Egami General Manager

Dear Stefan and Silvia, Thank you for sharing such a wonderful review of our hotel. I am so glad to hear that you enjoyed your stay with us, and appreciated our very unique and beautiful location. Our position in the South-West of Mahé is ideal for those looking to get off the tourist track. We have some of the most beautiful white-sand beaches on the western side of the island, yet are located just 30 minutes away from Seychelles International Airport and are ideally situated for day trips or island-hopping excursions. I do hope that it is not too long until we are able to welcome you back to the Seychelles and back to our hotel. Happy travels! Best regards, Masami Egami General Manager

Dear Martina, Thank you very much for sharing such a glowing review of our hotel. I am glad you enjoyed your stay with us and appreciated our friendly service. At Kempinski we believe that luxury hospitality is about people and their talent for creating warm and memorable encounters. It is wonderful that you had the opportunity to relax and enjoy some of our signature massage treatments at our spa. A trip to Kempinski The Spa always comes well recommended by our guests and we offer an array of traditional and signature treatments using only the finest quality, natural products. It is an experience not to be missed. I do hope that one day we can welcome you back to the Seychelles and back to our hotel. Happy travels! Best regards, Masami Egami General Manager

Dear Bettina, Thank you for sharing such a wonderful review of our hotel. I am glad you enjoyed your stay with us. Thank you for sharing such incredibly kind comments about the friendly and personable service you received at our hotel. At Kempinski we believe that luxury hospitality is about people and their talent for creating warm and memorable encounters. I am delighted that this was your experience. I do hope that it is not too long until we are able to welcome you back to the Seychelles and back to our hotel. Happy travels! Best regards, Masami Egami General Manager

Thank you for sharing such a wonderful review of our hotel. I am so glad you enjoyed your stay with us. I hope that it is not too long until we are able to welcome you back to the Seychelles and back to our hotel. Happy travels. Best regards, Masami Egami General Manager

Dear Holger, Thank you very much for sharing such a wonderful review of our hotel. I am glad to hear that you and enjoyed your stay with us and you were able to experience our excellent service. At Kempinski we believe that luxury hospitality is about people and their talent for creating warm and memorable encounters. I hope that it is not too long until we are able to welcome you back to the Seychelles and back to our resort. Happy travels. Best regards, Masami Egami General Manager

Thank you for sharing such a wonderful review of our hotel. I am glad you enjoyed your stay with us. Thank you for also sharing such incredibly kind comments about the friendly and personable service you received at our hotel. At Kempinski we believe that luxury hospitality is about people and their talent for creating warm and memorable encounters. I am delighted that this was your experience. I do hope that it is not too long until we are able to welcome you back to the Seychelles and back to our hotel. Happy travels! Best regards, Masami Egami General Manager

Thank you for taking time to share this wonderful review of our resort. I am so glad that you enjoyed your stay in our beautiful property. Our resort is located on a beautiful 64-hectare property in the foothills of a magnificent mountain range. And while there is plenty of space to walk around and explore, the resort has been laid out in such a way that you are never very far from the water. Our gardens are really something that sets us apart from other hotels on the island: nestled between a secluded beach and our very own private lagoon, our guests are able to enjoy a peaceful seclusion that is unique to our property. Thank you for sharing this with fellow travellers. Thank you, also, for your kind words about our lavish breakfast buffet at Café Lazare. Please be assured that I will share your comments with the rest of the team. I am sure they will be delighted to hear from you. I do hope that it is not too long until we are able to welcome you back to our hotel. Happy travels. Best regards, Masami Egami General Manager

Dear Mr. Wally, Thank you very much for sharing your feedback with us. It is great to see that you enjoyed your stay and we look forward to welcoming you soon on the next occasion hopefully. Best regards,

Dear Mr. Ulf, Thank you very much for this great feedback. I am delighted to read that you enjoyed your stay and very much hope that you will visit us again in the near future. Best regards,

Dear Mr. Soyo, Thank you very much for this great review! I am happy to see that you enjoyed your stay with us on the Seychelles and hope you will come back soon! Best regards,

Dear Mrs. Andrea, Thank you very much for this great feedback! I am delighted to see that you enjoyed your stay and hope you will come back soon! Best regards,

Dear Valued Guest, Thank you very much for this great feedback! I am delighted to see that you enjoyed your stay and hope you will come back soon! Best regards, Masami Egami General Manager

Dear Mr. Markus, Thank you very much for your positive feedback. It is great to see that you enjoyed your honeymoon with us and I hope that you will come back soon on another occasion - maybe on your next anniversary? Best regards,

Dear Mrs. Nina, Thank you very much for sharing your feedback with us. I am delighted to see that you enjoyed your stay with us and have also well taken note of your constructive comment on the dinner. Best regards,

Dear Mrs. Inga, I am glad to hear that you enjoyed your honeymoon with us! Thank you again for sharing your feedback and come visit again soon! Best regards,

Dear valued Guest, Thank you very much for your feedback. I am sorry to see that you were not satisfied with the service. Is there any specific incident you could share with me so I can investigate with my team and improve further? Indeed, the prices on the Seychelles are rather high compared to other destinations as everything is being imported to the islands but we do our best to keep the retail prices on an acceptable level for our guests. Best regards