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Bewertungen von Ravine Hotel

3 out of 5
Ravine Hotel
Sydney Point, Wai-Panchgani Road, Panchgani, Wai, Maharashtra

Bewertungen

8,0

Sehr gut

39 von insgesamt 118 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
47 von insgesamt 118 Gästebewertungen haben eine Bewertung von 8 - Gut" "
20 von insgesamt 118 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 118 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 118 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,0/10

Personal & Service

8,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Salome

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really enjoyed our weekend at the Ravine..the breakfast had great options every day and the food quality is excellent! The staff is very courteous and attentive ! Views from the valley view room are fantastic! Overall a very good place to have a nice, relaxing holiday! We would definitely visit again!
Aufenthalt von 2 Nächten im Juli 2023

8/10 – Gut

Sagar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Javed S am 17. Juni 2023
We love your rating. Love to see you back soon

10/10 – Hervorragend

Sanjit kumar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was really good from all perspective. Hospitality, amenities , Food and cleanliness , all are top class.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Javed S am 17. Juni 2023
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

8/10 – Gut

Rajesh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2022
Antwort von Javed S am 6. Mai 2022
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 – Hervorragend

Sushant

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Superb hotel at a very nice location.
Aufenthalt von 2 Nächten im Dezember 2021
Antwort von Javed S am 13. Dez. 2021
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 – Hervorragend

Vikram

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2021
Antwort von Javed s am 23. Okt. 2021
We love your rating. Love to see you back soon 👍

6/10 – Okay

Vinay

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2021
Antwort von Javed S am 25. Aug. 2021
We are really sorry that you were not happy with the services rendered at our property. At Ravine Hotel we take great care to ensure that our valued guests have a pleasant experience. We do apologize for your disappointment and assure of our best services in the future.  It would be useful to understand where we fell short and things we could do to improve your stay.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2021
Antwort von Javed S am 23. Okt. 2021
Thanks for the 5 star rating. Love to see you soon 😊

10/10 – Hervorragend

Sukhjinder Singh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good Stay
Overall good experience. Nice ambience.
Aufenthalt von 3 Nächten im März 2021
Antwort von Javed S am 15. März 2021
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 – Hervorragend

FAGUN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good View and decent hotel standards
Aufenthalt von 2 Nächten im Februar 2021
Antwort von Javed S am 8. Feb. 2021
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

8/10 – Gut

Rini

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was amazing. The room and the view was as expected. The food was also great.
Aufenthalt von 1 Nacht im Februar 2021
Antwort von Javed S am 7. Feb. 2021
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 – Hervorragend

teresa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2020
Antwort von Javed S am 22. Dez. 2020
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

2/10 – Ungenügend

Shadab

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Terrible
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Javed S am 11. Feb. 2020
Dear Sir, We are sorry to read this review, would be calling to you understand the issue faced so that we may improve ourselves in the future. Thank you for taking the time to leave a feedback.

10/10 – Hervorragend

shekhar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Javed S am 7. Jan. 2020
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 – Hervorragend

Vikram

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing Ravine!
It was an amazing experience to stay in Hotel Ravine! The hospitality, room service, housekeeping and restaurant everything was excellent. The staff gave us a warm welcome and took good care of us. The property has indoor games like carrom, table tennis and pool as well as outdoor tennis courts. We visited during rainy season and would like to visit again in winter and summer.
Aufenthalt von 2 Nächten im August 2019
Antwort von Javed S am 7. Aug. 2019
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon.

6/10 – Okay

Bharat, Mumbai

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
We stayed in Villa which is few minutes away from the hotel, the condition of the the Villa was good, however there is power back up and sometimes the electricity goes for 5 hours and the hotel has no solution to offer. The food is very average and avoidable.
Aufenthalt von 4 Nächten im Mai 2019
Antwort von Javed S am 5. Juni 2019
Thanks for taking the time to write to us. Your feedback is important and will be used on how we can improve our service. Appreciate you choosing Ravine for your stay.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Javed s am 22. Mai 2019
Thank you for the wonderful review. Looking forward to seeing you back soon.

8/10 – Gut

Mayank

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Thank you, Ravine!
Room and its view very comfortable 5/5. Melting Point 4.5/5 (breakfast spread can be enhanced). Play area for 2-year old 5/5. Staff courtesy and responsiveness 5/5. Only missing piece: swimming pool too small, dirty 1/5. With so much land that Ravine possesses, they should come up with a new, larger, sun-facing pool.
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Javed s am 8. Mai 2019
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. We will surely work on the pool suggestion.

8/10 – Gut

NirmalRawtani, Mumbai, india

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
We stayed 1 to 3rd May 2019. Room views are excellent and hotel is new market. Staff and restaurant staff is very helpful and cooperative Swimming pool is very small (only namesake and not so clean Parking is ample Room service is very good Slight Improvement needed on cleanliness
Aufenthalt von 2 Nächten im April 2019
Antwort von Javed s am 8. Mai 2019
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 – Hervorragend

Shyamal, mumbai, in Kandivali

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s direct connection with the nature... we mesmerised with the beautiful view from our room... it was totally a superb experience. Really appreciate the overall structure and idea of the property... we were in tent and could easily see the nature’s beauty right from our bed... the sound of the night bees was another superb experience and feeling was like we are sleeping in the open forest...
Aufenthalt von 2 Nächten im April 2019
Antwort von Javed s am 24. Apr. 2019
Wow. We are so happy to have read this review. Thanks for taking the time to write this review. Looking forward to seeing you back soon.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 2 Nächten im April 2019
Antwort von Javed s am 24. Apr. 2019
Thank you for taking the time to leave us a review.

10/10 – Hervorragend

Sumit, Pune

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed at tent 504. It is very private with a nice sitout overlooking the valley. The breakfast was also great.
Aufenthalt von 2 Nächten im April 2019
Antwort von Javed S am 10. Apr. 2019
Thanks for taking time for leaving a feedback. We are so glad you enjoyed your stay. Looking forward to seeing you back soon.

8/10 – Gut

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Javed S am 13. März 2019
Thank you for taking the time to review the property.

8/10 – Gut

Narayan, Navi Mumbai

Gut: Personal & Service und Komfort des Zimmers
Comfortable stay.
Nice weather. Chilled and Windy climate. Comfortable stay and nice food of the hotel.
Aufenthalt von 2 Nächten im August 2018
Antwort von Javed S am 22. Aug. 2018
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 – Hervorragend

Saleem

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2018
Antwort von Javed S am 2. Aug. 2018
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon.

4/10 – Schlecht

priyanka, mumbai

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
stay Experience
We have stayed in this hotel in past as well & recommended to our other friends also.But conditions now have got detorieted badly. prices shown on expedia were 3500 on promotional page, by the time we completed the payment it bacame 7500....It was so misleading....
Aufenthalt von 2 Nächten im Mai 2018
Antwort von Javed S am 2. Aug. 2018
We are really sorry that you were not happy with the services rendered at our property. At Ravine Hotel we take great care to ensure that our valued guests have a pleasant experience. We do apologize for your disappointment and assure of our best services in the future. 

10/10 – Hervorragend

Pooja

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2018
Antwort von Ajay am 14. Juni 2018
Thank you for the wonderful review. Hope to see you soon.

4/10 – Schlecht

Hardik

Verbesserungswürdig: Sauberkeit und Personal & Service
Lack of staff and hospitality issues
A snapshot of my experience at Ravine: 1. No gatekeeper to help escort a guest on arrival/help with any luggage 2. Under age children working as room service guys 3. Stinking bathroom on arrival 4. Had to ask for toiletries instead of being provided beforehand, as per the hotel it was made available only on customers request Overall location and view from the hotel is good
Aufenthalt von 2 Nächten im Mai 2018
Antwort von Javed s am 20. Mai 2018
Dear Guest I am sorry that you were unhappy with the stay. But your feedback is very important to us and helps us on improving our customers experience. We shall work on the same. Thank you for taking the time to write to us.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable stay !!
The villa seemed to have no generator backup and hence we decided to stay in hotel rooms instead of villa. Overall it was comfortable stay. Mgmt should avoid listing villa as the hotel property in case the basic amenities like generator backup are not available.
Antwort von Javed S am 20. Mai 2018
Thank you for the wonderful rating and good suggestion. Will work on improving the facilities.

8/10 – Gut

Girish, pune

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel with Spa facility
Hotel Ravine is located near Sydney Point. Spa facility is good.We enjoyed our stay at Hotel.food quality is good.
Aufenthalt von 2 Nächten im Mai 2018
Antwort von Javed S am 20. Mai 2018
Thank you for the wonderful comments and beautiful pictures. Looking forward to seeing you back soon.

10/10 – Hervorragend

Lalina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The best and beautiful stay
It was extremely amazing, everything about Ravine was extremely comforting and beautifully maintained. We loved the stay and would definitely recommend this to our families and friends.
Aufenthalt von 3 Nächten im Februar 2018
Antwort von Javed am 23. Feb. 2018
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon and thank you for the recommendation.

8/10 – Gut

Ranjit Singh, Pune

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall Good Experience.. Rooms are clean but very small & toilets are too small too..
Aufenthalt von 1 Nacht im Januar 2018
Antwort von Javed am 6. Feb. 2018
Thanks for the wonderful review. We have noted the short comings and hope to see you back soon.

8/10 – Gut

chinnappa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great view lovely place
Had a great stay. A little modernisation to stsy with the times. Loved Panchgani
Aufenthalt von 1 Nacht im Januar 2018
Antwort von Javed am 30. Jan. 2018
Thank you for the review and suggestions. We look forward to seeing you back soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2018
Antwort von Javed am 30. Jan. 2018
Thank you for the wonderful rating

10/10 – Hervorragend

SANDEEP

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing Ravine
Experience was amazing. Food was very good especially spread of breakfast.
Aufenthalt von 3 Nächten im Januar 2018
Antwort von Javed S am 17. Jan. 2018
Thanks for the great review, glad you enjoyed the food. We hope to see you back soon.

6/10 – Okay

Shailesh

Gut: Sauberkeit und Personal & Service
Except for few things, Good.
Service was good, staff was courteous, food was good so also local area, Thing I was not happy was room, most rooms of 4 size people had two washrooms barring few, ours was having only one and it becomes problematic when you have 81 years old guest in those four and especially when photos of the room on the website shows two washrooms & much more spacey then the one we actually got. Swimming pool was much smaller than expected & wifi was having limited data. The problematic things above could not be understood from website.
Aufenthalt von 4 Nächten im Dezember 2017
Antwort von Javed S am 17. Jan. 2018
Thank you for the review, we appreciate the time you took to post your suggestions. We have noted your issues and updated the management about the suggestion and plan to update the pictures on the website that might have given you the wrong impression of the room size.

4/10 – Schlecht

Aarnav, Pune

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Way past its prime
Good location and landscaping. Interiors are dated and lack of cleanliness shows. Patio window glass had hand prints all over, several cockroaches on the table and in bathroom, Internet was terrible (loading single page took minutes). Room service was fast.
Aufenthalt von 2 Nächten im Dezember 2017
Antwort von Javed am 17. Jan. 2018
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the issues mentioned by you in your above review. At Ravine we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations, we have noted your complaints and have taken action to ensure you or any future guests don’t face the same issue. 

8/10 – Gut

Sakshi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2017
Antwort von Javed am 17. Jan. 2018
We love your rating. Love to see you back soon

10/10 – Hervorragend

Aniket , Mumbai

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel with a pleasant valley view
Superb Ambience, good food and value for money. It was a pleasant experience and the staff too is helpful.
Aufenthalt von 2 Nächten im Dezember 2017
Antwort von Javed am 17. Jan. 2018
Thanks for the wonderful rating, we hope to see you back soon. We are glad that you enjoyed the stay.

10/10 – Hervorragend

Amit

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best hotel Panchagani
Amazing place to stay. Extremely courteous staff,clean rooms and lots of space for kids to play around. Good food as well . Complete family oriented motel
Aufenthalt von 3 Nächten im Dezember 2017
Antwort von Javed am 17. Jan. 2018
We are much honored to know that we exceeded your expectations and that you enjoyed every bit of your stay with us.

8/10 – Gut

RAVI

Beautiful hotel in a lovely location.Nicely maintained with lots of greenery and lovely tennis court.Good food.
Aufenthalt von 2 Nächten im Dezember 2017
Antwort von Javed S am 17. Jan. 2018
Your feedback is much appreciated & it surely is very helpful to the rest of our guests planning a trip to Ravine. We are pleased that you enjoyed all of the facilities & services.

8/10 – Gut

Nitin

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The Best Hotel (only) in Pangani
The rooms smell of Urine and some rooms don't have good connectivity to the hotel's wi-fi nor to the cell phone range.
Aufenthalt von 2 Nächten im November 2017
Antwort von Javed S am 17. Jan. 2018
Many thanks for sharing your feedback about your recent stay at Ravine. Your comments are noted and updated to the senior management.

8/10 – Gut

Sarfaraz M, Mumbai

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic view
Excellent location of the hotel. Please book the rooms with valley views, it just gives you a fantastic view of the valley, mountains and the Krishna river right from your balcony.. I have stayed in many hotels but the room service, especially the ordered food used to come in hardly 10-15 mins which was really nice. one thing they can improve on is on the options in buffet breakfast.. please try out the Spa, they have some really good therapies..Overall a fabulous stay
Aufenthalt von 2 Nächten im November 2017
Antwort von Javed am 17. Jan. 2018
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive comments motivates us to work harder in providing better service to our guests. We hope to see you back soon

10/10 – Hervorragend

Kamlesh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Place for Pleasant stay & Relax
Nice Greenery Maintain by Hotel Owners
Aufenthalt von 2 Nächten im November 2017
Antwort von Javed S am 17. Jan. 2018
Thanks for the wonderful rating, we hope to see you back soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location with few things which can be improv
Location is Excellent. The property is huge and very beautiful. Beds were not comfortable - seemed that these were old spring mattresses which needed repairs or replacement. Bathrooms had a small bathing area which was not comfortable. Overall cleanliness was good.
Aufenthalt von 3 Nächten im Oktober 2017

6/10 – Okay

Satish, Mumbai

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great location. Good food. AC non functional
Cleanliness & AC functioning were issues during our stay. Food was good and service was mostly prompt.
Aufenthalt von 3 Nächten im Oktober 2017

8/10 – Gut

Shekar, Bengaluru

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Panoramic view from the hotel
This Hotel is located on the way to Mahabaleshwar. Check in was smooth. Rooms are spacious and clean. Food was nice though a little bit on the higher side. there is renovation work going on which somewhat spoils the stay to a certain extent. This property is quite huge. the view from the property is wonderful overlooking river krishna surrounded by the mountains making it look like postcard. They have 4 official size tennis courts,play area for kids, spa services. Overall a very satisfying stay.
Aufenthalt von 2 Nächten im Oktober 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
Aufenthalt von 3 Nächten im August 2017

6/10 – Okay

D Nair, Mumbai

Gut: Sauberkeit und Komfort des Zimmers
One stop vacation
Great location, superb views and recreational facility - no need to go anywhere for sightseeing etc.Good spa and salon, excellent kids play zones, tennis courts, pool table and sunset viewing deck. Pool is small and not well maintained. Hotel seems to be under renovation. Breakfast buffet is great- a well thought of menu, special kid treats with a sweet ending desert option too. However service is slow. If maintained better this can be an ideal one stop vacation. However was disappointed with the rate dispute- hotel did not agree to rate for kids promised by Expedia through which booking was done.
Antwort von Audrey - Ravine Hotel am 25. Mai 2017
Dear Guest Thank you very much for sharing your experience with us. We are delighted to know that you had a pleasant stay. The team & I look forward to your continued visits and assure you of our best service & attention at all times. Regards, Audrey

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent view from this good hotel.
Good, well-maintained hotel. Good breakfast. Excellent view. Rather stingy 150MB daily free internet allowance and windows needed cleaning inside due to children's finger prints all over, but otherwise quite fine.
Dear Guest, Many thanks for sharing your feedback about your recent stay at Ravine. Your feedback is much appreciated. We will take into account a few of the short comings pointed out by you and will take steps to ensure that you don’t face issues like the ones mentioned. We all look forward to welcoming you once again to indulge in some luxurious relaxation. Kind Regards, Audrey