Presidential-Suite, 1 King-Bett | Hochwertige Bettwaren, kostenlose Minibar, Zimmersafe, Schreibtisch

Bewertungen von Sofitel Shahd Al Madinah

5 out of 5
Sofitel Shahd Al Madinah
King Fahad Road, Building 2943, Madinah

Bewertungen

8,2

Sehr gut

122 von insgesamt 225 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
46 von insgesamt 225 Gästebewertungen haben eine Bewertung von 8 - Gut" "
22 von insgesamt 225 Gästebewertungen haben eine Bewertung von 6 - Okay" "
17 von insgesamt 225 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
18 von insgesamt 225 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dean

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Es war wirklich ein Top Service im Hotel, alle Mitarbeiter waren super freundlich.. alles war sauber.. Essen war TOP… aufjedenfall weiter zu empfehlen
Aufenthalt von 5 Nächten im März 2023
Antwort von Joud Najdi / Guest Relation am 27. März 2023
Dear Guest, We vey much appreciate your comments regarding your stay . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 – Gut

Khalid

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Proximity to Haram…very convenient!
Aufenthalt von 5 Nächten im April 2024
Antwort von Hotel Management am 29. Apr. 2024
Dear Khalid,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Fardad, Los Angeles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great experience
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 28. Apr. 2024
Dear Fardad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 – Hervorragend

abdul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great all around
Aufenthalt von 3 Nächten im April 2024
Antwort von Karima El idrissi am 19. Apr. 2024
Dear Abdul,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Hervorragend

Hamza

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Food is great, tried breakfast and dinner buffets for many days, quality and variety is great. Service is good, service is great as well and very responsive
Aufenthalt von 5 Nächten im April 2024
Antwort von Karima El idrissi am 14. Apr. 2024
Dear Hamza,Thank you for taking the time to share your positive feedback about our location, buffet and staff. We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. We can't wait to welcome you back.

10/10 – Hervorragend

CHAUDHARY Asif

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to haram and best place for family with kids
Aufenthalt von 11 Nächten im März 2024
Antwort von Hotel Management am 13. Apr. 2024
Dear Chaudhary,Thank you for taking the time to express your experience regarding our special location, as we emerged as a luxury lifestyle at the doorstep of the Prophet Mosque to give you the opportunity to experience the spiritual atmosphere combined with comfort and serenity. We hope you'll come back and visit us soon.

10/10 – Hervorragend

Masawar

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great stay, thank you.
Aufenthalt von 5 Nächten im April 2024
Antwort von Karima El idrissi am 11. Apr. 2024
Dear Masawar ,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Hervorragend

Isra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel close to Masjid Nabwi, food options are great and close to all shopping. Would stay again
Aufenthalt von 5 Nächten im März 2024
Antwort von Hotel Management am 27. März 2024
Dear Isra,Thank you for taking the time to share your experience regarding our buffet and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 – Hervorragend

Muhammad Bin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All top notch
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 26. März 2024
Dear Muhammad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 – Hervorragend

Osama

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel with an easy access to the Haram, lovely stay with a fantastic staff and an excellent breakfast
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 25. März 2024
Dear Osama,Thank you for taking the time to share your experience regarding our staff, breakfast and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 – Hervorragend

Hamdan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very help and friendly
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 18. März 2024
Dear Hamdan,We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

10/10 – Hervorragend

Tariq

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love our stay in Madina, in Sofitel Shahd Al Madinah, we will definitely book this hotel again inshAllah, highly recommend every one.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 14. März 2024
Dear Tariq,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 – Hervorragend

MOHAMMAD

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Karima El idrissi am 5. März 2024
Dear Mohammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Hervorragend

Fawzy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Recommend it
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 3. März 2024
Dear Fawzy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

4/10 – Schlecht

Shoaib

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Management am 21. März 2024
Dear Shoaib, Our team is always keen to provide exceptional service and we apologize for not meeting your needs. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to serve you in the future.

10/10 – Hervorragend

Mohamed

Gut: Personal & Service und Zustand der Unterkunft
Amazing staff specially cleaning people and the front desk
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 28. Feb. 2024
Dear Mohamed,We're over the moon to hear that our housekeeping and reception staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

6/10 – Okay

Abdullah Hashmi

Gut: Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Dear Abdullah,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 – Hervorragend

Moosa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Most friendly and helpful receptionist and staff ever, lovely and great first impressions of hotel. VERY CLOSE TO THE HARAM!!! Breakfast buffet was exceptional and great service by the staff. Thank you for the room upgrade!!! Totally took us by surprise. Made our stay even more special. The car driver who drove us to Jeddah airport of the hotel rental service was very friendly and had good local knowledge. Thank you Sofitel!!!
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Hotel Management am 13. Feb. 2024
Dear Moosa,Thank you for taking the time to share your experience regarding our reception staff, breakfast, transportation, and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 – Hervorragend

Tawfik, Springfield Gardens

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location and interior
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 8. Feb. 2024
Dear Tawfik,Thank you for taking the time to share your experience regarding our interiors and special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

2/10 – Ungenügend

Mbaye

Very expensive and reception no kind
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 4. Feb. 2024
Dear Mbaye,Thank you for bringing this to our attention. We appreciate your feedback about the reception staff and will work to improve our service. We understand that budget can be a concern when booking a hotel, but we want to assure you that our prices are competitive for the level of service and amenities we provide. We're confident that you'll find our hotel to be well worth the investment, as our prices fluctuate based on your stay dates, number of guests, and room selection. We look forward to welcoming you and assisting you in booking a room that meets your needs.

6/10 – Okay

NAIEM

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Management am 4. Feb. 2024
Dear Naiem,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 – Hervorragend

Mustafa

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Management am 21. März 2024
Dear Mustafa,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 – Hervorragend

Yusra, Yagoona

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing Hotel, perfect location.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 30. Jan. 2024
Dear Yusra,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

2/10 – Ungenügend

Cheikh

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 30. Jan. 2024
Dear Cheikh, We appreciate your feedback regarding your stay, and we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

10/10 – Hervorragend

ahmed

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is very welcoming, the location is the best, very clean and tidy, highly recommended
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Management am 28. Jan. 2024
Dear Ahmed,Thank you for taking the time to share your experience regarding our staff service, hotel cleanliness and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 – Hervorragend

Anas, Riyadh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Karima El idrissi am 26. Jan. 2024
Thank you for your Feedback

10/10 – Hervorragend

Malik

Our stay was great Staff was very nice At check in and check out reception person Ahmad was very friendly and helpful
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Karima El idrissi am 26. Jan. 2024
Thank you so much for your Feedback!

10/10 – Hervorragend

Abdalla

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Hotel Management am 21. Jan. 2024
Dear Abdalla,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 – Hervorragend

Maha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 21. Jan. 2024
Dear Maha,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 – Gut

Manal

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Perfect property to stay with family and be close to masjid el Nabawi …. My only conern was guests’ hygiene and food bars need to be monitored by staff for the health safety of all guests …. People do strange things that is soo unhygienic:(
Antwort von Hotel Management am 21. Jan. 2024
Dear Manal,Your satisfaction is our top priority and we're so delighted that you enjoyed our location. We appreciate your feedback about the food bar and will work to improve it. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

10/10 – Hervorragend

Yusra, Yagoona

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing Hotel, perfect location. Excellent Customer Service. My family loved it, thank You
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 15. Jan. 2024
Dear Yusra,Thank you for taking the time to share your experience regarding our staff service and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 – Hervorragend

Jimmy

Gut: Ausstattung
Antwort von Hotel Management am 9. Jan. 2024
Dear Jimmy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 – Hervorragend

Babar

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Karima El idrissi am 26. Jan. 2024
Thank you for your feedback

6/10 – Okay

Zameer

Verbesserungswürdig: Personal & Service
Amazing food, vest location for families. Shower floods the bathroom, skirting boards mouldy. Lifts take long, but OK if leaving 30mins before azaan. MOST IMPORTANTLY Despite paying alot of money - made to feel like 2nd class guest. Shortage of table at dinner time - was told to sit anywhere, then told to move as table was reserved for VIP, despite not having anything to indicate it was reserved. Certain entrances are only for VIP, so then you have to walk round. Hotel would be awesome if they treated everyone equally.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Karima El idrissi am 6. Jan. 2024
Dear Zameer,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Hervorragend

Muhammad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They have a lot of options and very close from Masjid E Nabwi
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Karima El idrissi am 6. Jan. 2024
Dear Muhammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Very Average - Save the Money
Aside from the proximity to the Masjid, just about everything else is average or below average compared to similarly tiered hotels.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Karima El idrissi am 6. Jan. 2024
Dear our Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 – Schlecht

Omar

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad choice
It was a bad choice. This is definitely not 5 stars hotel compared with the amount I paid per night. It is not clean, not comfortable and not well furnished. Staff were not helpful at all. This was worst experience with Sofitel. The AC wasn’t working and I complained but nobody fixed it or change the room at least. I shocked how Hotels.com has rooms in this level in 5 stars hotel. I think hotels not respecting Hotels.com clients that’s why I received this bad rooms.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management am 2. Jan. 2024
Dear Omar, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the price, furniture, facilities, hotel cleanliness, and air conditioning and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

2/10 – Ungenügend

Altaf

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Definitely not a 5-star. No water pressure in sink faucet, faucets/bidets barely drips, housekeeping would not show up, lamps not working/broken, bathroom in terrible condition, mold on caulk in sink/shower, bath room floor baseboard chipping away and in bad condition. Charges you a 5-star rate and you get a 1-star quality.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Hotel Management am 31. Dez. 2023
Dear Altaf, We appreciate your feedback regarding the bathroom maintenance, housekeeping service, and room amenities, we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

2/10 – Ungenügend

Bilal

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management am 31. Dez. 2023
Dear Bilal, We are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

2/10 – Ungenügend

Amjad

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Toilets very dirty Poor service
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Management am 28. Dez. 2023
Dear Amjad, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the bathroom cleanliness and service and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

8/10 – Gut

Hiba

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Amazing location! Very close to the mosque, literally 4 minutes walk! Staff were nice and friendly. Happy to have chosen this property over other ones! Hotel is a bit old and needs some maintenance and renovation other than that all is great!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management Team am 26. Dez. 2023
Dear Hiba,Thank you for taking the time to share your positive feedback about our location and staff service! We appreciate your feedback about the hotel maintenance and will work hard to improve it in the future. We look forward to welcoming you back in the future!

4/10 – Schlecht

SANJARBEK

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Karima El idrissi am 13. Jan. 2024
Dear Mr. SANJARBEKKindly we are sorry if your stay was not enjoyable

10/10 – Hervorragend

Ziade

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 19. Dez. 2023
Dear Ziade,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

6/10 – Okay

IMED

Verbesserungswürdig: Personal & Service
Antwort von Hotel Management am 7. Feb. 2024
Dear Imed, Thank you so much for your ideal rating! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to create an exceptional atmosphere, so we're delighted that you appreciated it. We hope to welcome you back soon for another joyful experience.

10/10 – Hervorragend

Mohamed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Hotel Management am 7. Feb. 2024
Dear Mohamed,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Better than most hotel in the area
We spent 3 days at Fairmont Mekkah with a great and extensive choice of morning buffet, clean and large room, and amazing service... Hence, Sofitel Madinah pales in comparison. Confusing layout of the buffet, the range of choice is ok but could be better... the room is rather small, the bathroom is not furnished with the usual 5 stars marble as I had imagined, in the evening we could still hear some construction activity. That one memorable time, is the guy who cleans the room. He was very-very friendly.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management Team am 17. Dez. 2023
Dear Guest,Your satisfaction is our top priority and we're so delighted that you enjoyed the housekeeping staff service. We appreciate your feedback about the buffet, room size, bathroom, and noise level and will work to improve our service. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

8/10 – Gut

Ashraf

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Prime location, few steps from AlHaram. Excellent breakfast. Some rooms are outdated and need renovation. The elevators are a problem specially at prayer time, although they just added more elevators.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Management Team am 17. Dez. 2023
Dear Ashraf,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We're so glad that you enjoyed our tasty breakfast options. We appreciate your feedback about room maintenance and elevators and will work hard to improve it in the future. We can't wait for your next stay.

4/10 – Schlecht

Nasser

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was not ready on arrival, waited for more than 1 hour. Bathroom was smelling bad and sewerage water was coming from floor. A staff at Reception was unwelcoming and helpless during the check in. Perfect food.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management Team am 17. Dez. 2023
Dear Nasser,Your satisfaction is our top priority and we're so delighted that you enjoyed the food. We appreciate your feedback about check-in, bathroom smell, maintenance, and reception staff and will work to improve our service. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

2/10 – Ungenügend

Hailan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bad customer service
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Hotel Management Team am 17. Dez. 2023
Dear Hailan, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the customer service and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

8/10 – Gut

Amin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Elevators were the only issue.
Aufenthalt von 4 Nächten im November 2023
Antwort von Hotel Management Team am 17. Dez. 2023
Dear Amin, We would like to express our gratitude for your feedback regarding your stay at Shahd Al Madina, and we will make sure to deliver your opinion about elevators to the relevant department. We hope you give us the opportunity to provide you with better service in the future.