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Bewertungen von Hotel Santuario Machu Picchu

3 out of 5
Hotel Santuario Machu Picchu
Av Hermanos Ayar No. 105, Machu Picchu

Bewertungen

8,6

Hervorragend

33 von insgesamt 65 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
19 von insgesamt 65 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 65 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 65 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 65 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

9,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

9,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Canan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein schönes Hotel, sauber, hervorragende Lage, Zimmer groß, gut eingerichtet, man hat alles, was man braucht, sauber! Sehr nettes, zuvorkommendes Personal. Auf jeden Fall empfehlenswertes Hotel!!

10/10 – Hervorragend

Anael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Kendi

Gut: Ausstattung
Good
Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

Stefania

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good

10/10 – Hervorragend

Michael

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that the breakfast buffet had alot of different food options such as eggs, sausage, sliced ham, pineapple, papaya, watermelon, avocado, brocolli, croissant, seasame bread, ect. I also liked that the view from my room was amazing. I could see the river and the mountain from my room. The hotel staff was very friendly and polite. They got us in contact with our tour guide for Machu Picchu (Eddy) who did a great job. There is an elevator at this hotel. The hot water in the shower worked fine. The sheets on the bed kept me warm during the chilly night. The wifi worked excellent. Something I didn't like about the hotel is that there isn't a fridge or microwave in the room.
Aufenthalt von 2 Nächten im Juni 2022

10/10 – Hervorragend

Felix

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tudo okay. O pessoal da propriedade são muito atenciosos. Excelente!
Aufenthalt von 1 Nacht im Mai 2022

2/10 – Ungenügend

Patrick

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Owner is a thief!!!
Don't go here!!! The owner is a thief. I booked a room here and when I showed up, the owner answered the door and told me he was closed. I showed up well within their posted check-in time. Then he has the audacity to say that I don't "qualify" for a refund!!! It's a good thing I was able to find a hostel nearby or I would have spent this night out on the street!
Aufenthalt von 1 Nacht im November 2020

8/10 – Gut

Erika

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2020

10/10 – Hervorragend

Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very accommodating staff. Good breakfast. ELEVATOR! Hot shower. One of the staff took my luggage three blocks to the train station for me. I would stay there again.
Aufenthalt von 1 Nacht im November 2019
Antwort von Reservations office am 13. Nov. 2019
Dear Mrs. Elizabeth: We appreciate your preference and your comments. reservations office

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel com boa estrutura
Não tem custo beneficio bom na cidade, mas pelo menos aqui é um hotel com ótima estrutura , sem luxo mas com toda comodidade necessária para passar de 1 a 3 noites. Peça quarto da frente, a vista é bem bonita para o Rio e as montanhas. Super recomendo!
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Escritório de Reservas am 31. Aug. 2019
Estimados senhores: Agradecemos sua preferência e seus comentários que melhorarão nossos serviços. Estamos felizes por sua estadia ter sido agradável.

8/10 – Gut

Patricia Mónica

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Muy bueno en precio y calidad
El hotel, sin pretensiones, es una excelente opción para quienes van de paso a Machu Picchu. Buenas camas, buena ubicación y personal impecable.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Oficina de reservas am 31. Aug. 2019
Estimada Señora Patricia: Agradecemos su preferencia y sus comentarios, nuestro objetivo es hacer placentera la estadía del pasajero.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good services, all staff are friendly and cheerful, most importantly they are helpful through their hearts. Location is a bit (a few hundreds meters) far from center, very convenient but keep tranquility.
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Hotel Santuario am 5. Juli 2019
Dear Mr. We appreciate your preference, we appreciate your comments that help us keep improving, waiting for your visit in another opportunity attentively Reservations Office

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Juni 2019

4/10 – Schlecht

John, Georgetown, Ky

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I had to book another day due to rail strike and booked wrong week by accident. I stayed the week before but they wouldn't refund the incorrect booking.
Aufenthalt von 1 Nacht im Mai 2019
Antwort von SANTUARIO am 26. Juni 2019
DEAR SIR WE REGRET WHAT HAPPENED RESERVATIONS OFFICE

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2019

10/10 – Hervorragend

Michael, Roswell, NM

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the sound of the stream off our balcony with its view.
Aufenthalt von 2 Nächten im Mai 2019
Antwort von SANTUARIO am 26. Juni 2019
DEAR SIR: WE GRATEFUL YOUR COMMENTS WE ARE VERY GLAD RESERVATIONS OFFICE

10/10 – Hervorragend

Jaime

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Muy recomendable Hotel Santuario en MachuPicchu
Decidimos quedarnos 2 noches en MachuPicchu pueblo ya que habíamos decidido no sólo visitar las ruinas de MachuPicchu sino también subir al WaynaPicchu, y no queríamos andar a las corridas. El hotel Santuario nos agradó mucho, muy cómoda la habitación y muy buena la atención de todo el personal. Y a solo 3 minutos de la estación de ferrocarril. Muy recomendable!!!
Aufenthalt von 2 Nächten im Februar 2019
Antwort von oficina de reservaciones am 16. Feb. 2019
Estimado señor Jaime: Agradecemos su preferencia y comentarios el hotel tiene una ubicación preferente esta cerca a todo. fue un gusto atenderlos en esta oportunidad.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
La limpieza muy buena pero solo el desayuno que es limitado
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Oficina de reservaciones am 8. Feb. 2019
Estimados Señores: Agradecemos su preferencia, tomaremos en cuenta el comentario , mejoraremos el desayuno buffet.

10/10 – Hervorragend

Patrick, Houston, TX

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was fortunate to have a room with a balcony overlooking the Urubamba River. The sound of the rushing river flowing past the hotel brought a sense of tranquility that I wasn't expecting when I booked the hotel. It is within a 2 minute walk to the town center. My room was clean and the shower had hot water.
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von Reservations Office am 8. Jan. 2019
Mr. Patrick. we appreciate your comments we are very happy that your stay has been pleasant, we have a preferred location. best regards

6/10 – Okay

Marco Pollo

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2018

10/10 – Hervorragend

candido

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Machu Picchu stay.
Very friendly staff. Could not be any closer to the bus to Machu Pichu. Clean comfortable room and very good breakfast.
Aufenthalt von 2 Nächten im September 2018

8/10 – Gut

JEFF

Not a bad place to home base from
Smelly bathroom and subpar breakfast, but very friendly and accommodating staff. All other aspect were good, and view & location were amazing.
Aufenthalt von 3 Nächten im September 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Location to trail was perfect with beatiful mystical river views.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von Reservation office am 16. Aug. 2018
Dear Sirs We appreciate your preference and comments.

8/10 – Gut

Christian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2018

8/10 – Gut

Philippa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice spot on the river and near town
Nice spot overlooking river and quiet but still handy for the town
Aufenthalt von 3 Nächten im Juli 2018
Antwort von Reservation office am 16. Aug. 2018
Dear Sirs We appreciate your preference and comments.

6/10 – Okay

Mariela

Gut: Sauberkeit und Komfort des Zimmers
Ubicación, tranquilidad
Excelente ubicación, lejos del bullicio, frente al río y a 400m de la terminal de micros para MP.Dormirse con el murmullo del río es de lo más relajante. Las camas son muy cómodas Tuvimos algunos problemas con el agua caliente, de repente se cortaba totalmente y volvía a la hora o dos horas.....Los tres días nos pasó lo mismo. Desayuno zafa bien; comienza a las 6 AM , que es un poco tarde si se quiere aprovechar machu picchu a primera hora. El check out es a las 9, y te ofrecen un late checK out si te vas a las 10! La relación calidad-precio es buena, volvería. Estaría bueno si tienen en cuenta algunos de estos detalles que te pueden poner de mal humor...
Aufenthalt von 2 Nächten im Juli 2018

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
This property advertises a restaurant on Expedia, but they either do not have one or it was not in operation during our stay. This was aggravating because the restaurant was one of the key reasons we booked this place. Otherwise, staff is friendly, hotel is close to bus stop for Machu Picchu, and they have a nice breakfast buffet.
Aufenthalt von 2 Nächten im Juli 2018

10/10 – Hervorragend

MargaretandBill, Washington, DC

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
In a quiet area, next to the river
We enjoyed our time here. The first room we were given had no view - except of a building. We asked for, and were given, a front room with a river view. No balcony, but we pulled up the two chairs in the room, opened and window and enjoyed the sounds of the river and mountain breezes. Breakfast was early enough that we could enjoy the buffet, with hot eggs cooked to order, before catching the bus up to Machu Picchu. We only stayed the one night but the room was comfortable, not spacious but comfortable, clean and had a portable heater provided for those cool nights. The staff was very helpful as we asked for directions and help with a variety of topics.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von reservation office am 26. Juli 2018
Dear sirs: We appreciate your comments, we are to please our passengers and our location is great

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Diamond in the Hot Water Rough of Aguas Calientes
This is a very nice hotel in the very touristy town of Aguas Calientes (Machu Picchu Pueblo). The service was top notch for all parts of our one night stay. We arrived in the afternoon and asked if we might have a river view room. The desk clerk graciously gave us a beautiful 3rd floor room with a balcony overlooking the river (first and last photos below were taken from the balcony). The street below gets a little busy with transit buses starting around 5 am but if you are going to Machu Picchu, you probably want to be awake by then anyway. The complimentary breakfast service begins at 5:30 am and was really nice. The bus to MP and train station are easy walking distance. Finally, the hotel will store your luggage for the day while you journey to MP then, if you wish, deliver it to the train station for your departure when you return, a really nice perk. We would stay again for our next once in a lifetime trip!
Aufenthalt von 1 Nacht im Mai 2018
Antwort von office reservation am 19. Juni 2018
Mr. Jeff We appreciate your preference and your comments for the hotel, our location is very good Office Reservation

10/10 – Hervorragend

jen, canada

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Luxurious. Best hotel stay in Peru!
Luxurious. Best hotel stay in Peru! Wish we stayed another night or two!
Aufenthalt von 2 Nächten im April 2018
Antwort von reservation office am 2. Mai 2018
Mr Jen: we appreciate your comments

8/10 – Gut

Luis Manuel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great!
Great money / value hotel! Recommended
Antwort von office reservation am 30. Okt. 2018
Mr Luis Manuel We appreciate your preference..

8/10 – Gut

Kevin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
On our way
We are in peru for vacation. This hötel is still being built, bu is in very good shape. Theyneed electrical outlets by the bed.

8/10 – Gut

Jack, California

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel with good breakfast but TV's don't work
Hotel staff is very friendly & helpful. The rooms are okay, but they lose their satellite feed too much (maybe it's only during the rainy season) & suddenly you have no internet or TV in the evening to watch after a day of hiking around Machu Picchu. A good solution would be to put DVD player's in all the rooms & keep a good selection on movies on hand so people can watch a movie (English and/or Spanish) no matter how the weather is outside (weather is cause of the TV signal loss) or if the hotel guest doesn't speak/know Spanish & they want to watch something in English as there are few channels which use English as their language. We lost our TV signal for hours every day & the internet signal worked in the main lobby, but not in the room. The breakfast was good every day & they'll make an omelet for you if requested & the hotel staff/worker's were very helpful & want to please guests.
Aufenthalt von 3 Nächten im März 2018
Antwort von office resevations am 17. Apr. 2018
Dear Sir: We appreciate your comments and suggestions that we will take them into account, and it is true what the signal says is low when there is rain in Machu Picchu. We appreciate your preference.

6/10 – Okay

Verifizierter Reisender

OK
Cafe da manha fraco, entorno com estrada de terra, rio barulhento, vista feia a partir da janela, 4º andar em construcao, colchao macio demais, internet fraca e oscilante, custo-beneficio nao compensa.
Antwort von escritório de reservas am 19. Apr. 2018
Estimada senhora: Agradecemos a sua comunicação e lamentamos o inconveniente durante a sua estadia.

8/10 – Gut

Gerardo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good and relaxing.
most of the points of interest are close but the hotel is located in a dark street and away from the rest of the downtown. the hotel conditions are good and the freakfast is very good also. We liked to listen the river all night because that sound relax.
Antwort von office reservation am 2. Apr. 2018
Dear Mr. Gerardo: We appreciate your comments, the street lighting is low but still we are in a privileged area.

2/10 – Ungenügend

Alessandra

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
O hotel está em péssimo estado!
Antwort von escritório de reservas am 17. Apr. 2018
Sra. Alessandra: Lamentamos o impasse que ocorreu no hotel, que já está sendo superado.

6/10 – Okay

SONNY S

hotel is very near station, reception english is poor but friendly, good breakfast but location is humid and noisy because near river.
Antwort von office reservation am 2. Apr. 2018
Dear Sirs: We appreciate your comments and observations we will be seeing the point of English as soon as possible to improve our service

6/10 – Okay

thomas

Gut: Sauberkeit
A good, average hotel.
Nice enough hotel. Next to river which sounds no louder than an air conditioner. I liked overlooking the river, great view and being slightly away from the center if town but only a 4 minute walk to it. Front desk people were very nice but spoke little to no English which made for some miscommunication moments. Provided breakfast boxes and lunches when we went to Machu Picchu early. Nice service, but 2 pieces if fruit and 3 pieces of dried bread with one cheese slice and 1 ham slice and no condiments as a little hard to choke down. It was free so can't complain too loud. Breakfast in the morning was adequate. Room was Spartan but beds were comfortable. Overall a solid middle hotel.
Antwort von office reservation am 2. Apr. 2018
Dear Sirs: We appreciate your preference and observations is this opportunity to help us correct and improve our service for a better stay for passengers.

10/10 – Hervorragend

Jackson

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ótimo hotek
Ótima localização. Atendimento excelente. Entrega de malas na estação de trem sem custo. Na rua que partem os ônibus para MP. Vista maravilhosa do rio da varanda dos quartos.
Aufenthalt von 1 Nacht im März 2018
Antwort von Oficina de reservas am 24. März 2018
senhor Jackson: Agradecemos os seus comentários e estamos contentes que a sua estadia foi agradável, até uma próxima oportunidade

8/10 – Gut

Matt, Toronto

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice, clean hotel with a great view of the river
We had a room overlooking the river and since it is now rainy season, the river was coming down very strong. It was a beautiful sight against the backdrop of the mountain. The room was clean and spacious with three beds as requested. Enough hot water. Very good breakfast starting at 5am. Friendly service.
Aufenthalt von 1 Nacht im März 2018
Antwort von oficina de reservaciones am 22. März 2018
Mr. Matt We appreciate the positive comments on this opportunity, the location of the hotel is definitely good, the breakage of the apartment was solved a thousand apologies for the inconvenience. Best regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel. Beautiful view.
I was very pleased with this hotel. I walked there from the main train station in about 15 minutes. It’s just down the hill on the main road. The trip to the famous MachuPicchu site was as easy as walking back up the hill to where the buses were stationed. The balcony was great. It overlooks the roaring Urubamba River which provides excellent white noise for sleeping. My stay seems to have been on low season, so I’d go back during high season to see how lively the bar and restaurant would get. The staff was friendly and the room was clean and spacious
Aufenthalt von 1 Nacht im März 2018
Antwort von office reservation am 26. März 2018
Dear Guest: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 – Okay

maria

Aufenthalt von 2 Nächten im Februar 2018
Antwort von reservation office am 17. Apr. 2018
Mrs. Maria: We appreciate your preference.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Generally okay
The distance can be slightly far although walkable to the central area. We went during the rainy season and as a result, there was a lot of noise from the water in the river down below, and there was not much sound-proof from the window and the wall. internet was slow and barely useeable. breakfast was just okay.
Aufenthalt von 1 Nacht im Februar 2018
Antwort von office reservation am 26. März 2018
Dear guests We appreciate your comments, in the rainy season the sound of the river is strong and for the same reason the internet signal we hope has not been very uncomfortable

10/10 – Hervorragend

Steven, Indio CA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel Santuario Machu Picchu
was a wonderful location, close to where to catch bus to Machu Picchu, also location near entry point tto begin your hike. balcony views of the river, breathless.
Aufenthalt von 1 Nacht im Januar 2018
Antwort von oficina de reservaciones am 22. März 2018
Mr. Steven We appreciate your comments and your preference in this opportunity.

10/10 – Hervorragend

Janet, Utah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice hotel!
We loved staying here. It was close to the train station, bus station, market, and downtown. Very beautiful and clean hotel. Our beds were very comfy, and the staff was very nice. Delicious breakfast! We would definitely stay here again.
Aufenthalt von 1 Nacht im Januar 2018

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Good location, close to bus stop and train station. Very good breakfast. The room was OK, but has a moldy smell.
Aufenthalt von 1 Nacht im Dezember 2017

10/10 – Hervorragend

richard , conifer colorado usa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not to be confused with the Sanctuary Lodge at top
This hotel is located at the base of Machu Picho in Aguascalientes calientes requiring bus ride to citadel site. Aguascalientes calientes has no taxi service
Aufenthalt von 2 Nächten im Dezember 2017

6/10 – Okay

Kat, Toronto, Canada

Verbesserungswürdig: Zustand der Unterkunft
Just average
The hotel was very dark. No lights on in lobby in evening and very dark in hall by my room- so as a single woman traveling alone it was uncomfortable. Room was ok. Bed comfortable and clean. Taps didnt work properly. Old room - not very modern. Location was fine.
Aufenthalt von 1 Nacht im Dezember 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Dezember 2017