Dear Valued Traveller,Thank you for sharing the review. I am very pleased to read that overall you have enjoyed the stay with us.I do understand the frustration that this incident must have caused and would like to thank you for bringing this to our attention as through similar feedback, we can enhance our services to meet our guest expectations.While I understand how this might affect your impression towards our Hotel , I do hope that these do not deter you from giving us another chance to serve you again.Once more, we wish to thank you for your feedback, and we do hope to have the chance to welcome you back in a near future.Kind regards

Dear Cindy,Thank you for taking the time to share your experience following your stay with us.I truly regret that we were not made aware of your dissatisfaction during your stay, as will have certainly made it right and ensure a fantastic stay.Rest assured, that our main aim is to provide all our guests with the highest level of service. I hope that we will be able to welcome you back some when in the future, as we would very much like to prove to you, that your experience was not a reflective of our usual high standards.With kind regards,

Dear Ugo,Dear Guest, Thank you for sharing the review. I am very pleased to read that you have enjoyed the stay with us.We are looking forward to welcome you back.Warm regards,

Dear Virginie,Thank you so much for sharing your delightful experience at hotel Perrin. it was a pleasure hosting you, and we look back forward to welcome you in future. Best Regards,