2/10 – Ungenügend
Rosie
15. Sept. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely unacceptable experience. Check-in was fine, but it went downhill fast. We were put in a room directly facing a construction site, which woke us up early in the morning. The hotel was clearly quiet, so why on earth were we placed there?
The WiFi didn’t work at all — no connection with the network provided. We work remotely, so we had to waste the morning hot-spotting off our phones. Completely ridiculous for a hotel advertising WiFi.
Then came the worst part — the shower’s hot water tap didn’t work. It turned, but no water came out. The showerhead was covered in limescale, suggesting it hadn’t been used (or cleaned) in ages. Only cold water worked — so no proper shower for us.
We tried calling both the hotel and the out-of-hours number for 2 HOURS with no answer. Eventually, I walked around to the pub to find someone. The door said reception opens at 10 (online said 7), but I found a deliveries number and called. The guy who answered was rude and unhelpful, saying they open at 10:30. He said someone would come in 20 minutes. We waited 40. No one ever came.
We had to check out at 11am with no working shower, no staff contact, no apology. Extremely poor service all around. Won’t be coming back — and I strongly suggest you don’t either
Rosie
Aufenthalt von 1 Nacht im September 2025
