Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
17 von insgesamt 24 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
17
6 von insgesamt 24 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
6
0 von insgesamt 24 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
0
1 von insgesamt 24 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
1
0 von insgesamt 24 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
0
9,8/10
Sauberkeit
9,8/10
Personal & Service
9,4/10
Ausstattung
9,6/10
Zustand der Unterkunft
9,0/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
David, Alameda
Mit dem Partner gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see
David
Aufenthalt von 2 Nächten im April 2024
Antwort von Antonia Cavani Director of Operations am 22. Apr. 2024
Dear David,thank you for choosing Grand Universe Lucca for your last stay and thank you for sharing your positive experience.We are delighted that your stay lived up your expectations and provided you a memorable visit in Lucca.Can't wait to welcome you back soon.Sincerely,Antonia CavaniDirector of Operations
8/10 – Gut
Gary, goshen
Mit dem Partner gereist
14. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.
Gary
Aufenthalt von 3 Nächten im November 2023
Antwort von Antonia Cavani Director of Operations am 14. Nov. 2023
Dear Gary,thank you for choosing Grand Universe Lucca for your recent stay and thank you for the time spent to share your opinion with us.Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we need to improve in order to meet our guests expectations.We hopeto welcome you again at Grand Universe Lucca.Sincerely,Antonia CavaniDirector of Operations
10/10 – Hervorragend
Norman
30. Aug. 2023
Norman
Aufenthalt von 2 Nächten im August 2023
Antwort von Antonia Cavani Director of Operations Grand Univer am 21. Sept. 2023
Dear Norman,thank you for choosing Grand Universe Lucca for your last stay and thank you for the time spent to review your experience.We are glad to read that you spent great time in Lucca with us.We hope to welcome you back soon.Sincerely,Antonia CavaniDirector of Operations
10/10 – Hervorragend
Marcelo
Mit dem Partner gereist
28. Aug. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.
Marcelo
Antwort von Antonia Cavani Director of Operations Grand Univer am 28. Aug. 2023
Dear Marcelo,thank your for choosing Grand Universe Lucca for your stay and thank you for the time spent to review your experience.We are glad to read that you spent such a lovely time with us and we hope to welcome you back one day.Sincerely,Antonia CavaniDirector of Operations
10/10 – Hervorragend
Lisa
23. Aug. 2023
Lisa
Aufenthalt von 2 Nächten im August 2023
Antwort von Antonia Cavani Director of Operations Grand Univer am 24. Aug. 2023
Dear Lisa,greetings from Grand Universe Lucca.We are glad to know that you spent a great time with us in Lucca.Please do not hesitate to contact us anytime you wish to come back.Sincerely,Antonia CavaniDirector of Operations
8/10 – Gut
shiori
1. Aug. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
shiori
Antwort von Antonia Cavani Director of Operations Grand Univer am 9. Aug. 2023
Dear shiori, Thank you for your review.We are glad to see that you have enjoyed your stay in Lucca.The opinion of our most valued guests it's very important to improve our service every day. We hope to welcome you again one day at Gran Universe Lucca.Sincerely, Antonia Cavani Director of operation Grand Universe Lucca,Autograph Collection
10/10 – Hervorragend
Tania
Mit dem Partner gereist
2. Juli 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!
Tania
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Antonia Cavani Director of Operations Grand Univer am 3. Juli 2023
Dear Tania,Thank you for staying at Grand Universe Lucca and thank you for the time spent to write your review on this portal. We are thrilled to read that your stay exceeded your expectation and we hope to welcome you back near in the future.Sincerely,Antonia Cavani Director of OperationsGrand Universe Lucca - Autograph Collection
10/10 – Hervorragend
James
26. Juni 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
James
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Antonia Cavani Director of Operations Grand Univer am 30. Juni 2023
Dear James,greetings from Grand Universe Lucca.We are glad to read that you had an enjoyable stay with us in Lucca.We hope to welcome you back soon.Sincerely,
10/10 – Hervorragend
Verifizierter Reisender
2. Mai 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im April 2023
Antwort von Antonia Cavani Director of Operations Grand Univer am 3. Mai 2023
Dear Guest,thank you for staying at Grand Universe Lucca and thank you for sharing your feedback on this portal.We hope to welcome you back soon.Sicnerely,
10/10 – Hervorragend
Karl C
20. Dez. 2022
Karl C
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Antonia Cavani Director of Operations Grand Univer am 21. Dez. 2022
Dear Karl C,thank you very much for staying at Grand Universe Lucca and thank you very much for sharing your feedback on this portal.We are proud to leave good memories for our special guests.We hope to welcome you back at Grand Universe Lucca near in the future.Happy Holidays
10/10 – Hervorragend
ana
Mit einer Gruppe gereist
25. Okt. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location is amazing, the staff as well and its next to an amazing restaurant.
Highly reccommend.
ana
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Antonia Cavani Director of Operations Grand Univer am 28. Okt. 2022
Dear Guest,thank you for staying at Grand Universe Lucca and thank you for the time spent to review it. We are glad to read that you spent a memorable stay with us, thanks to our staff service.We are glad that you had a wonderful experience at our restaurant, where our chef always uses high quality and local products.We hope to welcome you back near in the future.Sincerely,Antonia CavaniDirector of Operations Grand Universe Lucca - Autograph Collection
4/10 – Schlecht
Sze Ling
Mit der Familie gereist
31. Aug. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
super friendly and polite staff
great location to local area and train station
beautiful decor and well maintained rooms & facilities
would revisit if I ever come to Lucca again!
Sze Ling
Aufenthalt von 2 Nächten im August 2022
Antwort von Antonia Cavani Director of Operations Grand Univer am 2. Sept. 2022
Dear Mr. Ling,greetings from Grand Universe Lucca. We are pleased to read your excellent feedback on your recent experience. Your comment has been shared with the whole staff, that would like to tell you thank you. We hope to welcome you back near in the future. Sincerely,
10/10 – Hervorragend
Louise
18. Juli 2022
Louise
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Antonia Cavani Director of Operations Grand Unive am 22. Juli 2022
Dear Louise,
greetings from Grand universe Lucca.
We are glad to read that your experience lived up your expectation: the opinion of our valued guests is always important to improve our service.
We hope to welcome you back at Grand Universe Lucca soon.
Sincerely,
Antonia Cavani
Director of Operations
Grand Universe Lucca
10/10 – Hervorragend
Nancy
23. Juni 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.
Nancy
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Antonia Cavani, Director of Operations Grand Unive am 23. Juni 2022
Dear Nancy,
thank you for choosing Grand Universe Lucca for your recent stay and thank you for the time spent to leave your feedback on this portal.
The opinion of our Guests is important to improve our service. The Grand Universe Lucca is a boutique hotel located in the centre of Lucca, inside a historical palace dating back to 1857. For this reason, most of our rooms respect the original configuration of the building and have limited dimensions. However, they have been recently refurbished in an elegant, modern style, and are fully equipped with every comfort to meet the needs and desires of our Guests.
We hope to have you again as our valued Guest at Grand Universe Lucca soon.
Kind Regards, Antonia Cavani, Director of Operations Grand Universe Lucca - Autograph Collection
10/10 – Hervorragend
Kevin
Mit der Familie gereist
14. Mai 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service. Large rooms!
Kevin
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Antonia Cavani, Director of Operations Grand Unive am 14. Mai 2022
Dear Kevin,
thank you for staying at Grand Universe Lucca and for the time spent to leave your review on this portal.
We are glad that your stay exceeded your expectations.
We hope to welcome you back at Grand Universe Lucca near in the future.
Sincerely,
10/10 – Hervorragend
Telmen
21. Feb. 2022
Telmen
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Antonia Cavani am 24. Feb. 2022
Dear Telmen,
thank you for staying at Grand Universe Lucca and for the time spent to share your honest feedback on your recent experience.
Our staff hardly work to let the stay of our guests be unique and memorable.
We hope to welcome you back to Grand Universe Lucca near in the future.
Sincerely,
Antonia Cavani- Director of Operations Grand Universe Lucca, Autograph Collection
8/10 – Gut
philippe
2. Jan. 2022
philippe
Aufenthalt von 1 Nacht im Dezember 2021
10/10 – Hervorragend
dalbir
Mit einer Gruppe gereist
6. Nov. 2021
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence.
The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there.
I will definitely be going back to this hotel.
dalbir
Aufenthalt von 2 Nächten im November 2021
Antwort von Hotel Management am 13. Nov. 2021
Dear Dalbir,
on behalf of the entire hotel team, we thank you for choosing Grand Universe Lucca-Autograph Collection for your recent stay and for sharing your valued feedback on this portal.
We aim to deliver excellent service and great memories to our guests, and we are glad to know that you appreciated the friendliness of our hotel team.
We hope to have the pleasure of having you as our guest again in the near future, whenever your travels will bring you to Lucca again.
Kind regards
Antonia Cavani
Director of Operations
Grand Universe Lucca- Autograph Collection
8/10 – Gut
Eriksson
Mit einer Gruppe gereist
25. Okt. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Centralt och bekvämt.
Vi gillade hotell Grand Universe centrala läge och den fräscha upplevelsen. Dock var vissa delar av hotellet stängt bl.a. skybar, säkert p.g.a. lågsäsong. Ingen parkeringservice tyvärr vilket medför rätt mycket merjobb då det är svårt med plats i Lucca.
Incheckning tog onödigt lång tid... Icke prisvärd frukost och generellt högre priser men bra service.
Eriksson
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Hotel Management am 13. Nov. 2021
Dear Eriksson,
thank you for choosing Grand Universe Lucca for your stay and for taking the time to spend your honest feedback on your recent experience.
We consider the opinion of our guests an opportunity to improve our service: I have shared your feedback with all the staff on property.
We truly hope to have the possibility to welcome you back at Grand Universe Lucca in the future.
Best regards,
Antonia Cavani,
Director of Operations
Grand Universe Lucca-Autograph Collection
8/10 – Gut
David Gregory
24. Okt. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfort amd service were top notch
David Gregory
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Hotel Management am 13. Nov. 2021
Dear David Gregory,
thank you for staying at Grand Universe Lucca and for the time spent sharing your honest feedback on your recent experience.
We hope to welcome you back in our beautiful city.
Best regards
Antonia Cavani
Director of Operations
Grand Universe Lucca- Autograph Collection
10/10 – Hervorragend
Giovanni
26. Sept. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Giovanni
Aufenthalt von 1 Nacht im September 2021
Antwort von Hotel Management am 27. Sept. 2021
Dear Giovanni,
thank you for your excellent feedback.
We hope to have the pleasure of having you here as our guest in the near future.
The staff of Grand Universe Lucca-Autograph Collection
10/10 – Hervorragend
Verifizierter Reisender
Mit einer Gruppe gereist
26. Juli 2021
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ottimo
Verifizierter Reisender
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Grand Universe Lucca am 21. Aug. 2021
Thank you for your feedback.
We hope to have you here again in future.
The staff of Grand Universe Lucca.