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Bewertungen von The Cedars Hotel & Restaurant

3.5 out of 5
The Cedars Hotel & Restaurant
Cedar Road, Leicestershire, Loughborough, England

Bewertungen

7,2

Gut

29 von insgesamt 138 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
54 von insgesamt 138 Gästebewertungen haben eine Bewertung von 8 - Gut" "
28 von insgesamt 138 Gästebewertungen haben eine Bewertung von 6 - Okay" "
20 von insgesamt 138 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 138 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,0/10

Personal & Service

7,8/10

Ausstattung

6,4/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Reinhard, Berlin

Gut: Sauberkeit und Personal & Service
sehr schönes Hotel im alten Stil
man fühlt sich wohl und merkt sofort, dass man in England ist. Das Hotelteam ist sehr freundlich und hilf in allen Situationen.

8/10 – Gut

Neil

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful independent hotel
Wonderful little independent hotel handy for our trip to Leicester. Booked two rooms - both comfortable and fine. Room 7 however had a large extractor fan right outside the window and was a little noisy. Only fault in an otherwise excellent stay with a fantastic optional breakfast. Particularly polite and helpful staff.
Aufenthalt von 1 Nacht im Juli 2022

8/10 – Gut

Chrstopher

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022

8/10 – Gut

William

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2022

8/10 – Gut

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice staff and lovely food in restaurant
Staff are lovely and friendly. Food is very nice, good selection of drinks. You can sit in the large garden watching the steam and deisel trains go by. Room is a good size and had all the facilities you need, comfy bed. This is a budget room and you get what you pay for
Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Catherine

Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

A

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022

2/10 – Ungenügend

Trevor

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Appalling Hotel Check Review Sites
20 minutes for 4 people to check into 4 rooms. Run-down and shabby room with sticky carpet. Radiator that couldn't be turned off so extremely warm and uncomfortable at night. Shower in room that didn't work properly. No soap or shower gel provided. Sharp remnants of a cable pin sticking out of wall next to bed which I caught my arm on. 4 breakfasts that were pre-ordered but completely wrong when the food arrived. Blase and disinterested staff who accepted no responsibility for any of the problems and never offered an apology. Overall a dreadful experience.
Aufenthalt von 1 Nacht im Juni 2022

6/10 – Okay

Sheila

Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Mark

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Nice hotel
Excellent staff service and food
Aufenthalt von 2 Nächten im Mai 2022

10/10 – Hervorragend

Karen

Aufenthalt von 1 Nacht im Mai 2022

2/10 – Ungenügend

David

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
The Cedars Hotel, Loughborough
From the outside the hotel is disappointing and the room was even worse. Check-in was pretty disastrous - really onerous terms & conditions. There was a pillow missing to start with on entering the room. The fabric of the room was tired and the bathroom was out of the seventies with a shower that was a trickle at best - dangerous to use due to a lack of a bath mat. The room was so hot a portable fan had been put in place but no one could have slept with it on. The bed's mattress needed changing as it had a gradient. TV could not be used as it was so small and could not be viewed from the bed and the chairs provided were hard as nails. Did not have breakfast as you had to fill out a form just like in hospital. The room looked out onto the kitchens so I'm glad I gave it a miss. I will certainly never stay there ever again. Completely overpriced and bad value - worst Hotels.com Hotel I have ever booked. Needs a visit by the Hotel Inspector!
Aufenthalt von 2 Nächten im Mai 2022

8/10 – Gut

Shellon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Waiting response from Hotel.com and Experia.
The stay was as expected. The staff were brilliant but the rooms were on the small side and felt very cramped. The service was marred by covid (bar not open late into the evening and shortage of some staff), but they seemed to be making the best they could. We are extremely disappointed to arrive home and find a further invoice from Experia, which the hotel and your own online assistant cannot find any reason for. I am still waiting for confirmation this invoice does not need paying, and the reason it was sent. This was promised by Darelle, your online assistant.
Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Ian

Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

M Patricia

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
A very enjoyable stay at the Cedars
Food at dinner was fairly simple but well presented and quality was excellent. Breakfast was very nice as well. Service was pretty quick. Location is perfect for trainspotters from the Steam Garden and is a short walk from the station. The B & B backs on to the Great Central Railway tracks. We needed a bit more warmth one night and a duvet was offered immediately with a smile at the ungodly hour of 11.45 p.m.
Aufenthalt von 2 Nächten im April 2022

10/10 – Hervorragend

Barry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Recommend
Had the one night, staff really friendly and polite, good service, had dinner and breakfast both meals were lovely, beds were really comfy, room we had was perfect for us to see the trains on the GCR, will definatley book again next time we stay down there.
Aufenthalt von 1 Nacht im April 2022

4/10 – Schlecht

tim

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2022

10/10 – Hervorragend

Tim

Aufenthalt von 1 Nacht im April 2022

4/10 – Schlecht

Gary

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Cedars Hotel
first impression when entering the hotel was wow as it looked just like the Hotel.com pictures, however I was then informed that there was no food available as the kitchen was closed which meant going out again. On reaching the room it didnt look anything like the pictures shown on Hotel.com. The TV was smaller than some computer monitors these days the décor was tired with rust patches that fell off the bathroom radiator. Shower curtains looked as if they had not been washed / changed in a while as they were grey. The shower ran off the bathroom taps and had no thermostat. The room was warm but appeared to get very hot during the night, it was also very noisy with lots of creaking noise from the room above from people moving around. On a positive note the Bed was comfortable and an effort had been made to update the room with what appeared to be a Ikea Table and Chair. Free car parking was available on site but was rather full on some evening with the number of vans parked there. The Cedars would not be my first choice for a stay in Loughborough.
Aufenthalt von 5 Nächten im März 2022

8/10 – Gut

CATHERINE

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Leigh am 27. März 2022
Thank you Catherine for the high score you gave us.

10/10 – Hervorragend

STEVEN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff were nice. Plenty of parking. Pleasant bar. Good value.
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Leigh am 27. März 2022
Thank you Steven for your fabulous review .

2/10 – Ungenügend

victoria

Aufenthalt von 1 Nacht im Dezember 2021

10/10 – Hervorragend

Salma

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful hotel felt like home
Aufenthalt von 1 Nacht im Oktober 2021

10/10 – Hervorragend

Ian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Loughborough stay
Very nice meal at a good price
Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

Mark

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly staff and good service
Aufenthalt von 4 Nächten im Oktober 2021

6/10 – Okay

Lisa

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Dated, needs modernisation
The room we stayed in was very dated and i didnt expect that from the photos shown online. The carpet and walls were stained, a mud stained towel was found on top of the wardrobe and we don't know how long it had been there unseen. A lot of updating is required. But the staff were very lovely and the food was good, the garden is a lovely place to sit and have a drink seeing the steam trains go by.
Carpet stains
Wall stains
Dirty towel found
View from room
Aufenthalt von 2 Nächten im August 2021

6/10 – Okay

Madoda

Aufenthalt von 1 Nacht im August 2021

8/10 – Gut

Ceri

Gut: Personal & Service und Komfort des Zimmers
Reasonable budget choice
The hotel was a mixture of tired and newly refurbished. Our room was comfortable especially the bed, but there were a few issues with the bathroom door being difficult to close and the light above the basin not working. However, overall it was a pleasant hotel and the staff were lovely - really helpful and friendly. They were very stretched however, as the hotel was extremely busy. I suspect that was the reason for most of the hiccups we had. They were quick to respond to any issues though. We thought this was a reasonable hotel for the price and in a nice, quiet location. It just needs a little TLC and a few more staff to be a very good one.
Aufenthalt von 2 Nächten im August 2021

4/10 – Schlecht

Pam

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
In Need if some TLC
The hotel is generally in need of a complete refurbishment. The stair carpet leading to the rooms is filthy and either needs replacing or a damned good clean.
Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Heather

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2021

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Desk and window sill coated with a layer of dust (photos available). Dripping shower. Debris on floor (toe nails, etc). On the other hand, all staff very friendly and helpful and food in restaurant delicious.
Aufenthalt von 2 Nächten im Juni 2021

8/10 – Gut

Stephen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im März 2021

8/10 – Gut

Alister

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Nice Experience Overall, with Minor Downsides
Exceptional service in the current times, staff were welcoming and friendly. Enjoyed an excellent burger with chips in the bar, (un) socially distanced of course, very reasonably priced, a welcome change of what's on offer at the moment. Only observation is that the rooms could do with a bit of attention, they are looking a bit tired in places, only one of the three uplighters in my room were working, the loo cistern would not fill up which I quickly fixed but will ultimately need looking at and the hand soap dispenser was empty which reception gave me a packet to fit myself, so no big issue but ideally should have been checked. I also had to release a few field spiders which given the semi rural location is not surprising, but a quick check and clean before arrival would have been useful and set a better impression. Only other minor issue is that there were no plug sockets near the bedside, which is a must have to charge devices in the 21st century. Despite the downsides I would have no hesitation in staying again.
Aufenthalt von 1 Nacht im Juni 2020

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2020

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
The other guests at the hotel were horrid. I was working away from home in the NHS. The other guests would be up till late, loud, swearing alot, banging doors till late for cigarettes, lighters and what soundes like drugs. Could hear everything through the paper thin walls. Horrible smells coming from other rooms. Hotel staff were nice and my room was clean, that was the only positive.
Aufenthalt von 3 Nächten im April 2020

6/10 – Okay

James

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Very dated and worn ,
Aufenthalt von 1 Nacht im Februar 2020

10/10 – Hervorragend

Ian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay in Loughborough
Nice place, good welcome, good mixed grill. Very good value
Aufenthalt von 1 Nacht im Februar 2020

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2019

6/10 – Okay

Edward

Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
A one nighter stop over
Quiet location, near the village centre, friendly staff, nice breakfast. However, the rooms were a bit dated, and the bed was a little uncomfortable.
Aufenthalt von 1 Nacht im Oktober 2019

8/10 – Gut

Steve

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
good food and drink
always friendly, good food and real ale
Aufenthalt von 1 Nacht im Juli 2019

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Smells damp, is damp, mould around bathroom, windows don't lock and one didn't even fit into it's frame when attempting to close, room cold on arrival but turned radiators on thereafter, noisy reception staff affecting stay in lounge, noisy corridor floorboards in narrow corridors affecting sleep as people passed room. Food good. Katie, serving food, was sweet.
Aufenthalt von 2 Nächten im Oktober 2019

8/10 – Gut

Shaun

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 2 Nächten im September 2019

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Loud banging late at night. Place could do with a refurb. Woke up in the morning covered in bites?
Aufenthalt von 1 Nacht im September 2019

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Lots of black mould on the shower walls and some on wallpaper by desk in main room. Scuffed and dirty walls, paint chipped off of doors and insides of wardrobes scratched and scruffy. Rip on sofa. Random pipe sticking out of skirting board in left hand corner. No keys to lock the windows. Stayed in room 6.
Aufenthalt von 1 Nacht im August 2019

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Room looked tired and the carpet dirty. Official pictures were very deceiving
Aufenthalt von 2 Nächten im August 2019

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2019

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Disappointing
Very basic and all windows in room sealed units blown unable to see through clearly. Disappointing.
Aufenthalt von 1 Nacht im Juli 2019