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I stayed with my two-year-old son, and overall, the accommodation was excellent. However, I found it inconvenient that the towels were not changed even once during our 6-day stay. According to the information provided, I understood that towels would be replaced every 4 days — did I misunderstand something?

Im Hotel wird recht wenig geboten für den Preis. Die Zimmer sind gut, der Wasserdruck in der Dusche nicht optimal. Kulinarisch ist das Angebot gut aber hochpreisig. Es gibt vegetarische Optionen, als Veganer wird es aber schwierig. Es gibt keine Einrichtungen wie ein Gym oder Spa. Die Anlage und Lage ist schön. Toll als Ausgangspunkt für Wanderungen.

The hotel has comfortable beds and a great location to reach city center, San Mames stadium and Metro line 1 to the Plentxia beach in very short time. Also a modern gym is there. But it is more suitable for private guests and not so much for business guests. As a business guest i would not book again. Sunday morning 4:30 i checked out and two times in advance i gave my full company adress and VAT number at the reception to receive bill at check out for 615.76 Euro. The reception people said, it is no problem at all. On this Sunday morning a very young guy was very unexperienced and told me he had company bill printing just on the first day in his education and totally forgot about that. I got no bill and complained at the hotel on Sunday morning 9:00 after being back in Germany. After more than 3 days still no bill for my accounting depsrtment and even no reply at all. Very unprofessional. It is a pity to scare off business guests by not giving them a bill and let untrained staff sit at front desk alone.

It is a beautiful hotel with bright, spacious rooms. The restaurant is excellent—both lunch and dinner are highly recommended. The staff is friendly and competent, providing excellent service. I felt very comfortable throughout my stay. The beach is just a 5-minute walk from the hotel, and a lovely 30-minute stroll along the promenade takes you to the historic city center. I truly enjoyed my vacation. Thank you very much!