Bar (in der Unterkunft)

Bewertungen von Radisson Blu Grafton Hotel, London

4 out of 5
Radisson Blu Grafton Hotel, London
130 Tottenham Court Road, London, England

Bewertungen

8,4

Sehr gut

505 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
286 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 8 - Gut" "
123 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
51 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Henning

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel in central London.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von ngp am 24. Okt. 2023
Dear Henning,It is wonderful to hear that you found our location in central London to be convenient. The Radisson Blu Edwardian Grafton Hotel indeed prides itself on its prime positioning in the heart of London's Fitzrovia. Our guests often find it beneficial to be within a short stroll of dynamic locales such as Covent Garden, Soho and the bustling Oxford Street.We hope that your stay with us provided an excellent base to explore the many delights that our vibrant city has to offer and we look forward to welcoming you back on your next visit to London.Warm regards.Nicholas - Supervisor

8/10 – Gut

Gianfranco, Faellanden

Mit einer Gruppe gereist
Gutes Hotel. Sehr freundliches Personal.
Aufenthalt von 3 Nächten im August 2023
Antwort von Edgar am 28. Sept. 2023
Dear Gianfranco, Thank you for your kind words and for taking the time to review the Radisson Blu Edwardian Grafton Hotel, London. We are delighted to hear that you found our staff to be very friendly. At the Radisson Blu Edwardian Grafton Hotel, London we are committed to giving all of our guests a truly unique and memorable experience. As part of this commitment, we strive to make sure all of our guests feel welcomed and at home during their stay with us. It was a pleasure having you at the Radisson Blu Edwardian Grafton Hotel, London, and we look forward to welcoming you back again in the future! Warm regards, Edgar F Lobby Manager

8/10 – Gut

Anja

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr nettes und hilfsbereites Personal. Zimmerausstattung gut, auch wenn die Betten für meinen Geschmack zu weich waren. Der Kühlschrank auf dem Zimmer ist sehr praktisch. Sehr guter Wasserdruck in der Dusche. Die Hotelgänge sind ziemlich eng und zu Anfang etwas verworren, bevor man sich zurechtfindet
Aufenthalt von 2 Nächten im September 2023
Antwort von Daniel am 22. Sept. 2023
Dear AnjaYour feedback about your recent stay at the Radisson Blu Edwardian Grafton Hotel is greatly appreciated. We are glad to learn that you found our staff to be nice and helpful, and that you were satisfied with the room facilities, including the practicality of the fridge and the excellent water pressure in the shower.It's understandable that the firmness of beds can be a matter of personal preference and we regret that our beds were not to your liking. In future, feel free to let our team know about any specific requirements or preferences you may have, as they are always ready to assist in making your stay as comfortable as possible.We also appreciate your feedback about the hotel corridors. They indeed might seem a bit confusing at first but are designed to maintain the unique structure of our historic building.The spaciousness of our rooms is one of the features that our guests value the most. They offer ample space for up to four guests, making them perfect for young families or group travelers. We hope that you also found this aspect of our rooms beneficial during your stay.Thank you once again for your valuable feedback. We look forward to welcoming you back to our hotel in the future and strive to make your next stay even more enjoyable.Warm regards.Daniel MFront Office Manager

8/10 – Gut

Anja

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr nettes und hilfsbereites Personal. Zimmerausstattung gut, auch wenn die Betten für meinen Geschmack zu weich waren. Der Kühlschrank auf dem Zimmer ist sehr praktisch. Sehr guter Wasserdruck in der Dusche. Die Hotelgänge sind ziemlich eng und zu Anfang etwas verworren, bevor man sich zurechtfindet.
Aufenthalt von 1 Nacht im September 2023
Antwort von Daniel am 22. Sept. 2023
Dear Anja,Your feedback about your recent stay at the Radisson Blu Edwardian Grafton Hotel is greatly appreciated. We are glad to learn that you found our staff to be nice and helpful, and that you were satisfied with the room facilities, including the practicality of the fridge and the excellent water pressure in the shower.It's understandable that the firmness of beds can be a matter of personal preference and we regret that our beds were not to your liking. In future, feel free to let our team know about any specific requirements or preferences you may have, as they are always ready to assist in making your stay as comfortable as possible.We also appreciate your feedback about the hotel corridors. They indeed might seem a bit confusing at first but are designed to maintain the unique structure of our historic building.The spaciousness of our rooms is one of the features that our guests value the most. They offer ample space for up to four guests, making them perfect for young families or group travelers. We hope that you also found this aspect of our rooms beneficial during your stay.Thank you once again for your valuable feedback. We look forward to welcoming you back to our hotel in the future and strive to make your next stay even more enjoyable.Warm regards.Daniel MFront Office Manager

8/10 – Gut

Sabine

Gut: Sauberkeit, Personal & Service und Ausstattung
Gute Lage direkt an der U-Bahn. Gepflegtes Hotel, gutes Frühstück. Das EZ und Duschbad war leider ziemlich mini.
Aufenthalt von 2 Nächten im August 2023
Antwort von Daniel am 7. Aug. 2023
Dear SabineYour feedback regarding your stay at the Radisson Blu Edwardian Grafton Hotel is greatly appreciated. We are delighted to hear that you found our location convenient and enjoyed the upkeep of our establishment along with our breakfast offerings.Our single rooms, while compact, are designed to optimise the use of space, and we understand that preferences regarding room size can vary among our guests. We aim to cater to a wide range of preferences and offer numerous room categories to choose from for enhanced comfort.Your comments serve as a reminder of our commitment to offer a memorable experience for our guests. We hope to welcome you again and perhaps you might consider trying one of our larger room options for a more spacious setting.Warm regards.Daniel MFront Office Manager

10/10 – Hervorragend

Hans

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Juli 2023
Antwort von Kajla Loot am 16. Juli 2023
Dear Hans,We are delighted to hear that you enjoyed your stay at the Radisson Blu Edwardian Grafton Hotel London. We strive to make each guest experience as enjoyable as possible and we're glad that we succeeded in this instance. Thank you for taking the time to rate us.Warm regards,Kajla LootLobby Manager

10/10 – Hervorragend

Robin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good. All clean. Service fine. Happy to come again
Aufenthalt von 2 Nächten im April 2023
Antwort von Bryce am 17. Apr. 2023
Dear Robin,Thank you for taking the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay, and we are delighted to know that our facilities and service met your expectations. We take pride in providing excellent customer service and cleanliness, so we appreciate your kind remarks. We look forward to welcoming you back again soon!Warm regards,Bryce Hayter Lobby Host

10/10 – Hervorragend

Alexander Dreyer

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
TOP!!!
Top Hotel, top Location.
Aufenthalt von 2 Nächten im März 2023
Antwort von Edgar F Lobby Manager am 21. März 2023
Thank you for taking the time to review your recent stay at the Radisson Blu Edwardian Grafton Hotel, London. We are pleased to hear that you had a pleasant stay and that our services met your expectations. At the Radisson Blu Edwardian Grafton Hotel, we strive to provide our guests with the best service possible and it is great to hear that we achieved that for you. We hope you will return soon and please do not hesitate to contact us if there is anything else we can do for you in the meantime. Thank you again! Warm Regards, Edgar F Lobby Manager

8/10 – Gut

Jacqueline

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Mai 2022
Antwort von Stephen am 2. Juni 2022
Dear Jacqueline, Thank you for providing feedback on your stay with us at the Radisson Blu Edwardian Grafton Hotel. We are delighted to see such positive feedback and we look forward to seeing you again soon! Kind regards, Stephen Lobby Host

10/10 – Hervorragend

Josef A

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Neben Warren Street U-Bahn sehr gute Unterkunft
Schon ein paar mal hier gewohnt und waren immer sehr zufrieden. Ein Hotel der "Alten Schule". Reception sehr freundlich, effizient und late Check-out für VIP Member erhalten. Ebenfalls das Zimmerupgrade wurde uns offeriert, Danke für Alles. Frühstück ist gut und reichhaltig. Service war sehr freundlich und schnell. Die Zimmer sind nicht das Neueste, aber old britisch style und sauber. Gute Klimaanlage. Zimmer nach hinten sind sehr ruhig. Werden dieses Hotel wieder wählen.
Aufenthalt von 2 Nächten im März 2022
Antwort von Stephen am 9. März 2022
Dear Josef, Thank you for providing feedback on your stay with us at the Radisson Blu Edwardian Grafton Hotel. We are pleased to hear such positive comments on your stay. We hope to see you again at our lovely 4 star London Hotel on Tottenham Court Road. Warm regards, Stephen Lobby Host

4/10 – Schlecht

Luis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Unacceptable change of hotel / location
Hotel was closed, and we were moved to another hotel. Unacceptable.
Aufenthalt von 2 Nächten im September 2020
Antwort von Hilmar Bergmann am 18. Sept. 2020
Dear Luis, Thank you for choosing the Radisson Blu Edwardian Grafton hotel for your recent stay in London and for taking the time to share your feedback with us. Please accept my apologies for the inconvenience caused as a result of the relocation of your booking. I am terribly sorry that our efforts to contact you prior to arrival at the hotel and upgrading your room at our sister property were not sufficient to make up for the inconvenience. I truly hope this experience has not permanently marred your opinion of the Radisson Blu Edwardian Grafton hotel and that we have the pleasure of hosting you in the not too distant future. Warm regards, Hilmar T Bergmann General Manager Radisson Blu Edwardian Grafton

10/10 – Hervorragend

Gerald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, so near Tube station. Staff very helpful, great breakfast.
Aufenthalt von 4 Nächten im Mai 2024

6/10 – Okay

Lorraine

Gut: Personal & Service und Ausstattung
Room not like advertised. I suffer from feeling cold but the room was Very hot and air conditioning was not working well and very noisy. Room was clean but shower had someone's hair in it. Bed comfortable. Area was good central and near amenities and tube. Staff friendly and helpful
Aufenthalt von 2 Nächten im Mai 2024
Antwort von ngp am 27. Mai 2024
Dear Lorraine,Thank you for sharing your feedback regarding your recent stay at the Radisson Blu Grafton Hotel.We sincerely apologize for the discomfort you experienced with the air conditioning in your room. We understand how important a comfortable room temperature is, especially for guests sensitive to heat. Please be assured that our maintenance team has been informed and is working to ensure all air conditioning units are functioning properly and quietly.We are also sorry to hear about the oversight in the shower cleanliness. This does not meet our usual high standards, and we have addressed this with our housekeeping team to prevent future occurrences.On a positive note, we are pleased that you found the room clean overall, the bed comfortable, and the location convenient. We are also delighted that our staff made a positive impression with their friendliness and helpfulness.Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm regards,Nicholas - Supervisor Radisson Blu Grafton Hotel

6/10 – Okay

Gautam

Gut: Sauberkeit und Personal & Service
Very average
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ngp am 27. Mai 2024
Dear Gautam,Thank you for taking the time to share your feedback about your recent stay at the Radisson Blu Grafton Hotel.We regret that your experience was just average and did not meet your expectations. We strive to provide exceptional service and comfort to all our guests, and it's disappointing to hear that we fell short during your visit.Your comments regarding the air conditioning and shower cleanliness have been noted and addressed with our maintenance and housekeeping teams to ensure improvements are made. We are glad to hear that you found the room clean, the bed comfortable, and our location convenient. It is also heartening to know that our staff were friendly and helpful.Your feedback is crucial in helping us enhance our services, and we hope you will consider staying with us again, giving us the chance to provide you with a superior experience.Warm regards,Nicholas - SupervisorRadisson Blu Grafton Hotel

10/10 – Hervorragend

Sarah

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception Team am 26. Mai 2024
Dear Sarah,It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

8/10 – Gut

Mahipal, Brampton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reception Team am 25. Mai 2024
Dear Mahipal,We are delighted to hear that you found our staff to be great. Providing excellent service is a top priority for us, and it’s wonderful to know that our team made a positive impression on your stay. Your insights are invaluable as they help us enhance our services and ensure a perfect stay for all our guests. We look forward to welcoming you back soon and exceeding your expectations.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

6/10 – Okay

Katie

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We liked the accessibility and breakfast was good and room comfortable. We had a security issue where the cleaner left our room open. When reported, we were not left with any reassurance or apology which was concerning as safety and security is a basic
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reception Team am 20. Mai 2024
Dear Katie,Thank you for your feedback. We're glad to hear that you liked the accessibility of our location, found the breakfast to your satisfaction, and enjoyed the comfort of your room. However, we are deeply concerned to learn about the security issue you experienced with your room being left open. Please accept our sincerest apologies for this lapse in our service. Your safety and security are of utmost importance to us, and we regret that we did not provide the reassurance and prompt response you deserved in this situation. We are taking this matter very seriously and will be reviewing our security procedures with our housekeeping staff to ensure this does not happen again. We appreciate your bringing this to our attention and assure you that we are committed to improving our standards to prevent future occurrences. Thank you for staying with us at Radisson Blu Grafton Hotel, and we hope to have the opportunity to restore your faith in our services during a future visit.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Hervorragend

Howard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and quiet.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von ngp am 18. Mai 2024
Dear Howard,Thank you for your positive feedback! We are delighted to hear that you found our hotel very clean and quiet. Our team works hard to maintain a peaceful and pristine environment for our guests, and it's wonderful to know we met your expectations.We look forward to welcoming you back on your next visit to the Radisson Blu Grafton.Best regards,Nicholas - Supervisor Radisson Blu Grafton Hotel

4/10 – Schlecht

Amandip

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Room was ridiculously hot. Air con was on all night and did not cool the room down..bed was uncomfprtable, mattress was springy and pillows were awful, hardly slept
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception Team am 11. Mai 2024
Dear Amandip,We are really sorry to hear that you had such a tough night. It’s crucial to have a comfortable environment for a good night’s sleep. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. Once again, thank you for choosing the Radisson Blu Grafton Hotel for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Hervorragend

Suzanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of our many stays never been disappointed
Antwort von Bryce Hayter am 5. Mai 2024
Dear Suzanne,It's wonderful to hear that you've had multiple enjoyable stays with us at Radisson Blu Grafton Hotel. Your continued patronage is deeply appreciated, and we're thrilled that we've been able to meet your expectations consistently. Our team works tirelessly to ensure our guests have a memorable experience, and your feedback is a testament to their efforts. We look forward to welcoming you back again for another delightful stay. Warm Regards,Bryce HayterReception Team Leader

10/10 – Hervorragend

Daniela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel near the subway. Comfortable beds and big rooms. Good restaurant, above all for meat.
Aufenthalt von 2 Nächten im April 2024
Antwort von ngp am 30. Apr. 2024
Dear Daniela, It sounds like the Radisson Blu Grafton Hotel perfectly fits the bill for your needs! With its convenient location near the subway, spacious rooms, and comfortable beds, it seems like a great choice for travelers looking for both accessibility and comfort. And for those who appreciate a good meal, especially meat lovers, the hotel's restaurant seems to be a standout feature. Thank you for sharing your review!Many Thanks, Nicholas - Supervisor Radisson Blu Grafton Hotel

8/10 – Gut

Gareth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean friendly hotel
Antwort von Barbara F am 24. Apr. 2024
Dear Gareth,We're thrilled to hear that you have found our hotel to be clean and friendly. It is our aim to provide a welcoming and comfortable environment for all our guests.Your brief but positive comment is greatly appreciated and we strive to maintain these standards in the future.Kind Regards,Barbara FrigioliniFront of House Manager

10/10 – Hervorragend

Scott

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, fantastic location and great staff!
Aufenthalt von 4 Nächten im März 2024
Antwort von Reception Team am 21. Apr. 2024
Dear Scott,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

8/10 – Gut

Wan Ming

Aufenthalt von 3 Nächten im März 2024
Antwort von Kajla L am 21. Apr. 2024
Dear Wan,It's a pleasure to learn that your overall experience at Radisson Blu Edwardian Grafton Hotel was good. We strive to create unique and memorable experiences for all our guests, so it's heartening to hear that you had a positive stay with us. Should you choose to visit us again, we look forward to giving you the same level of service that you've come to associate with our brand. Warm Regards,Kajla LootReception Manager

4/10 – Schlecht

FELIPE

Verbesserungswürdig: Zustand der Unterkunft
Instalaciones antiguas. Las ventanas de madera sin aislamiento y además estropeadas. El inodoro atascado. En alimentación muy pocas opciones de gluten
Aufenthalt von 2 Nächten im April 2024
Antwort von ngp am 18. Apr. 2024
Querido Felipe, Lamentamos mucho escuchar sobre tu experiencia con nuestras instalaciones. Nos tomamos muy en serio el confort y la comodidad de nuestros clientes, y es decepcionante saber que nuestras ventanas y sistema de fontanería no cumplieron con tus expectativas. Estamos trabajando activamente para mejorar nuestras instalaciones y garantizar que proporcionemos un ambiente acogedor y funcional para todos nuestros huéspedes.En cuanto a las opciones de alimentación, entendemos lo importante que es ofrecer variedad y opciones para satisfacer las necesidades dietéticas de todos nuestros clientes. Apreciamos tus comentarios y estamos evaluando cómo podemos mejorar nuestra oferta para incluir más opciones libres de gluten.Gracias por tomarte el tiempo para compartir tus preocupaciones. Nos comprometemos a hacer todo lo posible para abordar estos problemas y brindarte una experiencia más satisfactoria en el futuro. Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber.Muchas Gracias, Nicolas - Supervisor Radisson Blu Grafton

10/10 – Hervorragend

José

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was really nice
Aufenthalt von 4 Nächten im April 2024
Antwort von Reception Team am 16. Apr. 2024
Dear Jose,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Hervorragend

??

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von ngp am 15. Apr. 2024
Dear Guest, Thank you for choosing Radisson Blu Edwardian Grafton Hotel for your recent stay and for taking the time to leave us a review.We are thrilled to hear that you enjoyed your time with us and that you found our hotel to be great and nice. Providing exceptional experiences for our guests is our utmost priority, and we are delighted that we met your expectations.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Nicholas - Supervisor Radisson Blu Grafton

6/10 – Okay

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reception Team am 12. Apr. 2024
Dear Paul,Your feedback is of utmost importance to us. We have taken note of your rating, and we understand that, based on your experience, there is room for improvement. At Radisson Blu Grafton, we are committed to delivering the highest levels of service and creating memorable experiences for our guests. It appears from your rating that we did not meet those expectations during your recent stay. We deeply regret any inconvenience you may have experienced and would greatly appreciate the opportunity to make amends. We hope this one-time experience will not deter you from choosing Radisson Blu Grafton Hotel for your future visits to London. We look forward to the opportunity of serving you again, with the aim of providing a superior experience that reflects our commitment to satisfaction and quality.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Hervorragend

Vicente

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy comoda y apropiada
Aufenthalt von 3 Nächten im April 2024
Antwort von Reception Team am 11. Apr. 2024
Dear Vicente,We are delighted to hear that you had a wonderful stay at the Radisson Blu Grafton Hotel, London. Comfort is a key when it comes to accommodations, especially during a trip. We are thrilled to see that you found the perfect balance of comfort and convenience at the Radisson Blu Grafton Hotel. We look forward to the opportunity of serving you again in the future, and we hope that your next visit will be as pleasant as the previous one.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team

6/10 – Okay

Gillian

Aufenthalt von 2 Nächten im April 2024
Antwort von Edgar am 28. Apr. 2024
Dear Gillian, Your recent visit at Radisson Blu Grafton Hotel did not meet your expectations, and for that, I extend my sincerest apologies. We always aim to provide our guests with the best possible service and it seems we fell short during your stay. Your feedback is important to us and we will take it on board as we continually strive to improve our hospitality. We hope to have another opportunity to serve you better in the future.Kind Regards,Barbara FrigioliniFront of House Manager

10/10 – Hervorragend

Alyssa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel stay and helpful staff. Will visit again and recommend family and friends.
Aufenthalt von 3 Nächten im März 2024
Antwort von Edgar am 2. Apr. 2024
Dear Alyssa, Thank you for your wonderful review, we really appreciate it. Looking forward to welcoming you back at the Radisson Blu Grafton Hotel. Warm regards, Edgar F Reception Manager

8/10 – Gut

Wafaa, London

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 9 Nächten im März 2024
Antwort von Reception Team am 21. Apr. 2024
Dear Wafaa,Your rating truly caught our attention. It is delightful to see your positive evaluation of the Radisson Blu Grafton Hotel. Every day, our dedicated team of professionals works tirelessly to ensure each guest has a wonderful experience. Your score its signals to us that we are succeeding in providing an enjoyable stay, which is the core of our hotel's philosophy. However, the pursuit of perfection is a continuous journey. We acknowledge that there may be areas where we can further improve to make your next stay even better. Your feedback plays a crucial role in this process. Once again, thank you for choosing the Radisson Blu Grafton Hotel for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Hervorragend

Catherine

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gorgeous smell as you walked in, 1 minute walk from Warren street tube station
Aufenthalt von 1 Nacht im März 2024
Antwort von ngp am 29. März 2024
Dear Catherine,We are delighted to hear you appreciated the aromatic ambiance of our hotel and found our proximity to Warren street tube station to be convenient. Indeed, our location in London’s Fitzrovia is one of our prime features, and it’s always gratifying when guests find this aspect beneficial.Our location not only provides easy access to public transport but also allows our guests to enjoy the many attractions that London has to offer. We are a mere stone's throw away from the West End's vibrant theatre district, which includes renowned establishments like the Dominion Theatre, the Shaftesbury Theatre and Soho Place. Moreover, we are situated within walking distance of Covent Garden, Soho, Oxford Street and key London attractions such as Regent’s Park and the British Museum, all less than a 10-minute walk away.Furthermore, our hotel is well-connected to other parts of London, with Euston, St Pancras, and Tottenham Court Road stations only moments away. This indeed makes us an ideal choice for guests seeking both comfort and convenience.We hope to have the pleasure of welcoming you back on your next visit to London. Warm regards.Nicholas-Supervisor

10/10 – Hervorragend

Nick

Aufenthalt von 3 Nächten im März 2024
Antwort von Reception Team am 16. Apr. 2024
Dear Nick,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Hervorragend

Damorie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff here are always extremely helpful and they assisted me when I was having an issue with a room and they quickly gave me another one.
Aufenthalt von 1 Nacht im März 2024
Antwort von Bryce Hayter am 25. März 2024
Dear Damorie,Your kind words about our dedicated team at Radisson Blu Edwardian Grafton Hotel, London, have genuinely warmed our hearts. We strive to maintain an environment where each guest feels supported and well cared for. Hearing that our staff were able to promptly address your room issue significantly encourages us in our daily efforts.Our team members continually aim to deliver the high standards of service our guests deserve. Your positive experience, thus, directly reflects our consistent endeavours to provide a seamless stay for all our patrons. Rest assured, your commendations will be shared with the team, as it serves as a great motivator.Lastly, we are thrilled that we were able to turn a potential inconvenience into a positive experience for you. We look forward to welcoming you back on your next visit to London, and assure you of our best services at all times.Warm regards,Bryce HayterTeam Leader

10/10 – Hervorragend

Ian

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, comfortable and very accessible. A great location and the hotel is smart, modern and has all the amenities anyone could want for a great weekend break.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception Team am 26. März 2024
Dear Ian,We are delighted to hear that you had a wonderful stay at the Radisson Blu Edwardian Grafton Hotel, London. It pleases us greatly to learn that you found our hotel clean, comfortable, and accessible. Indeed, we continuously strive to offer our guests the highest level of comfort and convenience.You've highlighted our location, which is something we're proud of. Nestled in the heart of London's Fitzrovia, our hotel provides easy access to notable attractions like Covent Garden, Soho, and Oxford Street. We believe that our prime location enhances the overall experience of our guests, making their stay not just comfortable but also enjoyable.Moreover, we're delighted to hear that our modern facilities met your expectations. We have designed our rooms to be spacious and accommodating, catering to a variety of needs, whether it be a solo traveller or a family of four. We agree that these features contribute to an ideal weekend break.Thank you for acknowledging our efforts to provide an exceptional experience. We look forward to welcoming you back for another memorable stay.Warm regards,Tzoulian,Night Receptionist.

6/10 – Okay

Michal

Gut: Sauberkeit und Personal & Service
I normally enjoy staying at this hotel but this time was offered a double room that simply shouldn’t be a double room. None of the doors fully opened, the bed was too close to the door (my head was max 1 meter away from the corridor) and there wasn’t enough space around the bed to place the luggage holder and still walk! The carpet was also extremely tired and old with a lot of loose fluff that just ended up having a permanent dirty look. Avoid 341!
Aufenthalt von 1 Nacht im März 2024
Antwort von ngp am 21. März 2024
Dear Michal,Your feedback regarding your recent stay at our Radisson Blu Edwardian Grafton Hotel is greatly valued, and we sincerely regret that your experience did not meet your usual expectations. It's disheartening to learn about the issues you encountered with your allocated room. Our intentions are to provide a comfortable and spacious space for our guests to relax and unwind. We are sorry to hear that the room you were assigned did not meet this standard. The issue regarding the carpet's condition is also something we take note of. A well-maintained and clean environment is a fundamental part of our hospitality and it appears we fell short in this instance. While we can't change the past, we certainly hope to have the opportunity to serve you better in the future. We want your experiences at our hotel to be nothing short of excellent in all aspects. Thank you once again for bringing these issues to our attention. Your insights help us strive for constant improvement in the services we offer to our valued guests like yourself.Warm regards.Nicholas - Supervisor

6/10 – Okay

David

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Property was nice but we were given a room above the loading bay!
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception Team am 21. März 2024
Dear David,Your comments regarding your recent stay at the Radisson Blu Edwardian Grafton Hotel, London are most appreciated. We are pleased to hear that you found our property to be nice, as we strive to maintain a high standard of elegance and comfort for all our guests.We regret to learn about the inconvenience you experienced due to the location of your room. Your experience is not indicative of the service we aim to provide, as we always aspire to ensure all our guests have the most peaceful and enjoyable stay possible. Noted your feedback about the room assignment, it will be shared with the team for attention.Remember that our team is always at your disposal to assist with any requests or concerns you may have during your stay. Please do not hesitate to let us know if you have any specific preferences or requests for future stays, such as a quiet room or a specific floor, and we will do our utmost to accommodate them.We hope you will give us another opportunity to welcome you back and provide you with an improved experience at the Radisson Blu Edwardian Grafton Hotel, London. Your satisfaction is our utmost priority.Warm regards.Tzoulian,Night Receptionist.

6/10 – Okay

Mario

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved everything about this hotel, the atmosphere, the staff. Maybe its just me but the mattress in my room was very stiff
Antwort von ngp am 20. März 2024
Dear Mario,Your warm words about your experience at the Radisson Blu Edwardian Grafton Hotel truly brighten our day. It is pleasing to hear that you enjoyed the ambiance and our devoted team. We strive to make every guest's stay a delightful one, and your positive feedback is a testament to our continuous efforts.Regarding your observation about the mattress, we understand that comfort preferences can vary greatly among guests. We are sorry to hear that you found it to be stiffer than your liking. We appreciate your feedback as it helps us recognize areas where we can improve to better meet the expectations of our guests.Again, we appreciate you taking the time to share your experience, and we look forward to welcoming you back on your next visit to London.Warm regards.Nicholas - Supervisor

8/10 – Gut

Wafaa, London

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 14 Nächten im März 2024
Antwort von Reception Team am 12. Apr. 2024
Dear Wafaa,It's wonderful to see the four-star rating you've bestowed upon our hotel. As a part of the team at Radisson Blu Grafton Hotel, London, it's always heartening to see that our efforts to provide a top-notch experience are being recognized and appreciated. Your rating suggests that you had a largely satisfying stay with us, and that is indeed our aim - to ensure each of our guests enjoys a memorable experience. We take pride in our commitment to providing quality service and hospitality, and it's rewarding to see that reflected in your review. However, we also notice there's a room for improvement to make your experience a perfect one.We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

6/10 – Okay

seiichiro

Verbesserungswürdig: Ausstattung
湯船が欲しい
Aufenthalt von 6 Nächten im März 2024
Antwort von ngp am 20. März 2024
Dear Seiichiro,We are thrilled to hear that you appreciated the room and the location of our hotel. It is always a pleasure to know that guests find our accommodations comfortable and our location convenient.Our hotel's location in the heart of London's Fitzrovia is indeed one of our key strengths. Being within walking distance of Covent Garden, Soho, and Oxford Street, we are delighted that you found it beneficial. It's superb to know that our proximity to key London attractions such as Regent's Park and the British Museum, which are less than 10 minutes’ walk away, added value to your stay.Furthermore, our close proximity to the West End's many theatres, like the Dominion Theatre, the Shaftesbury Theatre, and Soho Place, is something that our guests often appreciate. We trust that this added an extra layer of entertainment and convenience to your time with us.It is our aim to provide an experience that combines comfort, convenience, and a prime location to explore all that London has to offer. We look forward to welcoming you back to Radisson Blu Edwardian Grafton Hotel, London, in the future.Warm regards.Nicholas - Supervisor

10/10 – Hervorragend

Fiona

Aufenthalt von 1 Nacht im März 2024
Antwort von Reception Team am 10. Apr. 2024
Dear Fiona,Thank you for taking the time to share your feedback about your stay. We are glad to hear that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

8/10 – Gut

Shakil, Birmingham

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reception Team am 16. März 2024
Dear Shakil,It's wonderful to see the four-star rating you've bestowed upon our hotel. As a part of the team at Radisson Blu Grafton Hotel, London, it's always heartening to see that our efforts to provide a top-notch experience are being recognized and appreciated. Your rating suggests that you had a largely satisfying stay with us, and that is indeed our aim - to ensure each of our guests enjoys a memorable experience. We take pride in our commitment to providing quality service and hospitality, and it's rewarding to see that reflected in your review.However, we also notice there's a room for improvement to make your experience a perfect one. We would be grateful if you could share more details about your stay. Your insights would help us understand where we fell short of meeting your expectations.Looking forward to welcoming you back at the Radisson Blu Grafton Hotel, London, for an even more delightful stay in the future.Warm regards.Tzoulian,Night Receptionist.

10/10 – Hervorragend

Syed

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel, perfect location and best staff in London
Aufenthalt von 1 Nacht im März 2024
Antwort von Edgar am 12. März 2024
Dear Syed, Your kind words have made our day! It's uplifting to hear that you enjoyed your stay at the Radisson Blu Edwardian Grafton Hotel and found our location to be perfect. Being nestled in London’s Fitzrovia allows our guests to explore the vibrant Covent Garden, Soho, and Oxford Street with ease. We're thrilled you were able to take advantage of this.Moreover, your commendation of our staff as the 'best in London' is truly heartwarming. Our team works diligently to ensure all our guests feel welcome and comfortable during their stay. Your feedback serves as a wonderful testament to their dedication and hard work.We look forward to welcoming you back on your next visit to London and promise to continue delivering the high standards of service that you have come to appreciate.Warm regards,Edgar FReception Manager

10/10 – Hervorragend

Des, Enniskillen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Edgar am 12. März 2024
Dear Des, We are delighted to hear that your experience at the Radisson Blu Edwardian Grafton Hotel was marked as excellent. It is always a pleasure to receive such positive feedback from our esteemed guests.Our team strives to create memorable experiences by offering top-notch services in a warm and welcoming environment. Your kind words reinforce our commitment to these values and encourage us to continue to strive for excellence.We look forward to the opportunity of serving you again in the future, and we hope that your next visit will be as pleasant as the previous one.Warm regards,Edgar FReception Manager

10/10 – Hervorragend

Taneesha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff here were very accommodating and friendly!
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception Team am 6. März 2024
Dear Taneesha,It is indeed delightful to hear such positive words and it's always satisfying to know that our guests have a pleasant experience at Radisson Blu Edwardian Grafton Hotel, London.Our staff is indeed the cornerstone of our hotel's commitment to delivering superior guest experiences. They strive to provide a warm, friendly and accommodating service to all our esteemed guests. Thus, your kind words of appreciation will certainly be conveyed to them.We believe that a hotel is more than just a place to stay. It's about creating memorable experiences and making guests feel special and welcomed. Your feedback indicates that we are moving in the right direction.We hope to have the pleasure of welcoming you back soon, and endeavor to make your future stays even more enjoyable.Warm regards,Tzoulian,Night Receptionist.

10/10 – Hervorragend

Lee, Richmond

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for travel in and around London. Friendly and helpful staff.
Aufenthalt von 9 Nächten im Februar 2024
Antwort von ngp am 29. Feb. 2024
Dear Lee,We are truly delighted to read your positive feedback regarding your recent stay at the Radisson Blu Edwardian Grafton Hotel, London. Your kind words about our friendly and helpful staff are greatly appreciated, as we constantly strive to provide the highest level of service to all our guests.Indeed, our strategic location in Fitzrovia serves as one of our most distinguishing features. Being in close proximity to Covent Garden, Soho, and Oxford Street certainly makes us an ideal choice for those seeking to explore the vibrant culture and attractions the city of London has to offer. We hope that this aspect of your stay enhanced your London experience and made your travel in and around the city more convenient and enjoyable.Once again, thank you for sharing your thoughts. It is through such feedback that we continue to improve and strive for excellence. We sincerely look forward to welcoming you back on your future visits to London.Warm regards, Nicholas - Supervisor

10/10 – Hervorragend

Alexandra

Gut: Sauberkeit
Convenient location. Professional service. Bedroom was clean. Bathroom was small but had everything that you needed. No Guinness in the bar but good choice of wine.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Relation Team am 26. Feb. 2024
Dear Alexandra,Your positive feedback on your recent stay at the Radisson Blu Edwardian Grafton Hotel is very much appreciated. It is indeed an excellent location in London’s Fitzrovia, with Covent Garden, Soho, and Oxford Street just a short walk away. It's a delight to know you found our location convenient.We are pleased that you enjoyed our professional service and found the bedroom clean. We understand that the bathroom size might not have been as expected, however, we are glad you found it equipped with all the necessary amenities for a comfortable stay. We also acknowledge your comment about the absence of Guinness in our bar, and we hope that our good choice of wine added to your overall experience. We are also proud to offer spacious rooms accommodating up to four guests, ideal for young families or group travel, which adds to the comfort and ease of our guests.Thank you once again for choosing to stay at Radisson Blu Edwardian Grafton Hotel. We look forward to welcoming you back in the future.Warm regards.Guest Relation Team

8/10 – Gut

Troels

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Edgar am 27. Feb. 2024
Dear Troels, It's wonderful to hear that you found your overall experience at the Radisson Blu Edwardian Grafton Hotel in London to be good. Maintaining the highest levels of service quality and guest satisfaction is our utmost priority. Your positive feedback is a testament to our continuous strive towards creating memorable experiences for our guests. We hope to have the opportunity to welcome you back soon so that we can continue to exceed your expectations and provide you with the excellent service that is characteristic of the Radisson Blu Edwardian Grafton Hotel.Warm regards, Edgar F Reception Manager

8/10 – Gut

Rebecca

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Edgar am 27. Feb. 2024
Dear Rebecca, It's wonderful to hear that you found your overall experience at the Radisson Blu Edwardian Grafton Hotel in London to be good. Maintaining the highest levels of service quality and guest satisfaction is our utmost priority. Your positive feedback is a testament to our continuous strive towards creating memorable experiences for our guests. We hope to have the opportunity to welcome you back soon so that we can continue to exceed your expectations and provide you with the excellent service that is characteristic of the Radisson Blu Edwardian Grafton Hotel.Warm regards, Edgar F Reception Manager