Dear Nuriye,Thank you for your feedback and the high score.We hope to welcome you again on your next visit to London.Kind regards Andrey, the front desk.

Dear Natalie,Please accept our apologies that the room was not what you expected.I kindly remind you that the reservations were made for a twin room, which is 2 beds, since the hotel is small we go according to our availability, and unfortunately the only two rooms available with two beds were in the basement.We have another room with two beds on the ground floor, but if it wasn't assigned to you it was because it was occupied.And lastly, no complaint was mentioned, as it was not reported in the booking, we would have been happy to find a solution,Kind Regards, Nicole

Dear Monika,Thank you for giving us a rating and feedback. We are sorry that the size of the rooms did not meet your expectations. We hope that you will give us another opportunity to stay with us again.Kind Regards, Nicole

Dear Lennart,Thank you for giving us the score.Kind Regards, Nicole

Dear Marco, Thank you for your review. Please accept our apologies that we did not meet your expectations. We do hope that we will be able to welcome you to the hotel once again to receive another opportunity to provide a pleasant stay with us. Kind regards, Aretha

Thank you for your review. We are very pleased to hear you enjoyed your stay with us. Looking forward to welcoming you again in the future. Kind regards

Dear Michael, Thank you for your review. Please accept our apologies that we did not meet your expectations. We do hope that we will be able to welcome you to the hotel once again to receive another opportunity to provide a pleasant stay with us. Kind regards, Aretha

Dear Benjamin, Thank you for leaving a review. I am very happy that in general, your stay with us was pleasant. Looking forward to welcoming you back. Kind Regards, Tricia

Dear Kurt, Thank you for your feedback and a high score. We are glad that you have enjoyed your stay with us and we would be more than welcome to accommodate you again on your next visit to London. Kind regards, Aretha Front Desk

Dear guest, thank you for taking the time to leave us a review about your stay! We are sorry if you found some issues on your stay. In our property, we do have different size of the room. If you decide to come back we will be glad to give you a bigger room. Please feel free to contact us directly next time to make the reservation that is always more convenient for you. Kind regards, Cristina Front Desk

Good Morning Dear Guest , Thank you for taking from your valuable time and offer us suck a good review . We are very happy as our hotel and staff accomplished all your need and you had a great time on our property. We are looking foreword to meet you in future . Kind Regards, Simona Front Desk Team

Dear guest, Thank you for taking the time to write this review about your stay with us! Thanks for the positive feedback about location. Regarding room's size we do have different types of rooms in our property, so if you will come back to visit us we will be more than happy to offer you a bigger room ,that can completely satisfy all your needs. Kind regards, Laura

Dear Guest , Thank you for taking your time for let as know how was your stay in our hotel . Hope to meet you in in future . Regards, Simona

Dear guest, Thank you for taking the time to write your feedback about your stay with us. Thanks for the positive comment about the location, we really appreciate it. Regarding room's size we do have different types of rooms in our property, so if you will come back to visit us we would like to offer you a bigger one, that can completely satisfy all your needs. We're sorry to hear that the cleanliness wasn't spotless and we will make sure that this will never happen again. Kind regards, Laura

Dear guest, Thank you so much for this nice review about our property. Thanks for all the positive comments about location and staff. Regarding room's size we do have different types of rooms in our property, so if you will come back to visit us again, we will be more than happy to offer you a room that can completely satisfy all your needs. Kind regards, Laura

Dear Andreas, Thank you very much to have taken the time to leave your feedback. We're glad that you have enjoyed your stay with us. Regarding room's size if you will come to visit us in the future, we will be more than happy to offer you a solution that can meet your expectation. Kind regards, Laura, Front desk member.

Dear Guest, thanks for taking the time to leave your feedback. Thanks for highlighting the location, the decor and the bathroom. We do not serve any breakfast here, as is written in the web site, but we are always happy to suggest to our guests nice places nearby where they can get a really nice breakfast. We always try to make up for the lack of elevator carrying our guest's luggage, although we understand that sometimes this fact can be an issue for some people. We hope to welcome you again in our property, Kind regards, Natalija Front desk member

Dear guest, Thank you so much for taking the time to leave your feedback after your recent stay with us. We are really delighted to hear that you had a pleasant stay with us and thank you so much for highlighting the comfortable rooms of our hotel and its convenient location. We do much hope to welcoming you back soon. Kind Regards, Georgia Front Desk Team Member Mornington Hotel London Victoria

Dear Guest, Thank you so much for taking the time to leave your feedback after your recent stay with us, here at Mornington Hotel London Victoria. We are delighted to hear your lovely comments toward the staff. We do really much appreciate that. We feel sorry for the bad WIFI connection that you had, but we are really happy to let you know that we just fixed the wifi service in this room. We do really much hope to welcoming you back soon and will be happy to provide you a room with a window and not at the basement.

Lieber Gast, Vielen Dank für Ihre wunderbare Bewertung nach dem letzten Aufenthalt im Mornington Hotel London Victoria. Wir freuen uns, dass Sie einen angenehmen Aufenthalt haben und freuen uns über Ihre netten Kommentare. Wir hoffen, Sie bald wieder zu begrüßen Mit freundlichen Grüßen, Georgia Front Desk Team Mitglied

Dear Guest, thank you so much for taking the time to give us your feedback! We are glad that you have enjoyed your stay at Mornington Victoria Hotel and we hope that you will come again to our property! Kind regards, Natalija Front desk member

Dear Guest, thank you so much for taking the time to leave us your feedback! We are so glad that you have enjoyed your stay at Mornington Victoria Hotel, your opinion is important in order to improve every day and to give our guest's the best experience. We would be very happy to welcome you in our property again! Kind regards, Natalija

Dear Mark,Thank you kindly for your review.We are quite surprised by your review considering you have indeed gave a rating of 8/10 on departure and even noted that you were happy during courtesy call and none of the issues noted have been addressed to us.My apologies that the hotel did not meet your expectations and we do kindly advise to voice any concerns to our front office team in the future as we are happy to resolve any problems that occur during the stay.Kind regards,Silvija

Dear Taylor Christine,Thank you for taking the time to share your experience with us. We appreciate your valuable feedback and are pleased to hear that you enjoyed our hotel’s location. Our team works hard to provide a convenient and comfortable stay for all our guests, and it’s great to know that our efforts were appreciated.We take all guest feedback seriously, and your positive comments motivate us to continue delivering exceptional service. If there’s anything else you’d like to share or if you plan to visit us again, feel free to reach out. We look forward to welcoming you back soon!Kind Regards,

Dear Edgar,Thank you kindly for your review.My apologies that the room size was the only drawback of your stay and I can assure that we do indeed have bedrooms of different sizes available in our property.My apologies that you experienced an issue with our AC system and we are looking to get that resolved shortly.Kind regards,Silvija

Dear LJUPCE,Thank you kindly for your review.My apologies that the room size did not meet your expectations however I would like to kindly note that room and bed sizes are indeed noted on room descriptions before booking to ensure the guests make the choice that will fit them best before making the reservation.Kindest regards,Silvija

Dear Abdul Samad,Thank you for taking the time to share your experience with us. We appreciate all feedback, whether positive or negative, as it helps us improve our services.We apologize that your stay did not meet your expectations. As you mentioned, we did not receive any specific issues during your stay, and unfortunately, you did not provide feedback upon departure. We take all guest feedback seriously, and we will investigate to ensure that we address any underlying issues.If there is anything else you’d like to share or discuss, please feel free to reach out to our front desk. We value your input and hope to have the opportunity to serve you better in the future.Thank you for choosing our hotel, and we hope to welcome you back soon.Sincerely,

Dear Connie,Thank you for your valuable feedback and for rating us 4 out of 5. We are glad to know that you had a good experience overall.However, we understand that there is always room for improvement. We would greatly appreciate it if you could provide us with more details about your stay. Your insights will help us enhance our services and ensure an even better experience for our future guests.We look forward to welcoming you back and striving to make your next stay a perfect one.Best Regards,

Dear Malini,Thank you for your feedback! We apologize that the room felt too small during your stay. We appreciate your honesty and will take this into consideration for future improvements. It’s interesting to note that despite this, you still gave us an 8/10 at check-out. We hope to create a more spacious experience for you next time!Kind Regards,

Dear Christina,Thank you for your kind review.I am delighted to read that while the rooms felt a bit small for 2 persons you had a wonderful stay with us and enjoyed your stay and visit to London.I do hope that we can welcome you to the hotel once again.Kind regards,Silvija

Dear Paige,I am very grateful for your wonderful and detailed feedback on your stay.We are delighted to hear that while the room felt a bit small this was no trouble at all and the clean, comfortable bedroom and caring and welcoming team outweighed the bedroom size.I am delighted to read that we will have the joy in welcoming you to the hotel once again.Kind regards,Silvija

Dear Lisa Marie,Firstly I would like to thank you for choosing our Hotel for your stay. We are over the moon that you chose our place as your favorite to stay in the City. We are trying to do our best to let the guests enjoy their vacation and have the best memories of those days. Your feedback is important to us and we are hoping to greet you again in the future.Kind Regards,

Dear Gary,Thank you kindly for taking the time out of your day to share your experience with us.While there were some minor issues which we are very grateful you noted down as we can work in rectifying them we are happy to note that you were overall happy with your stay.We do hope that we will have the pleasure in welcoming you to the hotel once again.Kind regards,Silvija

Dear Astha,Thank you kindly for taking the time to leave us a review.We are delighted to read that the hotel was comfortable, clean and ideal for your visit to London.Kind regards,Silvija

Dear Daniela,Firstly i would like to thank you to taking the time to leave your feedback to us. We are striving to achieve the best for our valued guest and see that we didn't exceed your expectation it's hurting. Please is there is anything we can do to give you a better experience next time don't hesitate to contact us.Kind Regards,

Dear Grant,Thank you for your feedback and the high score.We are glad you have enjoyed your stay with us and we look forward to accommodating you again on your next visit to London.Andrey, the front desk

Dear Annonymus guest,Thank you kindly for your review.My apologies that the room did not fully meet your expectations however we are unable to assist you further due to anonymous nature of your review and we are taking that you have chosen to share your review instead of have a chat with our reception team for a resolution.However we are happy to receive your review as this will help us improve our services and facilities.Kind regards,Silvija

Dear Guest,Thank you for taking the time to leave us a review.We hope to see you again in the future.Kind Regards,Nicole

Dear Joanne,Thank you for giving us a review.Please note that we are open 24/7 and we will be happy to provide a room bigger. Your feedback its been positive after the check-in, so that's why we did not offer a room change.Kind Regards,Nicole

Dear Raquel,Thank you for giving us a score.Kind regards,Nicole

Dear Michele,Thank you kindly for taking the time to leave us a review.We hope to welcome you to the hotel once again.Kind regards,Silvija

Dear Andrew,Thank you for giving us feedback.it didn't meet your expectations. As you mentioned the room was changed immediately. We hope you will give us another chance to stay with us.Kind Regards, Nicole

Dear David,Thank you for giving us a score.We hope to see you again in the future.Kind Regards, Nicole

Dear Oscar,Thank you for giving us a score.We hope to see you again in the future.Kind Regards, Nicole

Dear Gloria,Thank you for giving us a score.We hope to see you again in the future.Kind Regards, Nicole

Dear Victoria Jane,Thank you kindly for taking the time to leave us a review and we do hope to welcome you to the hotel once again.Kind regards,Silvija

Dear Stuart,Thanks for the feedback. We are surprised that upon departure you reported that there were no problems and gave a score of 9 out of 10, whereas here on Expedia it is so low.Regarding the room, we are very sorry but we cannot do anything about it as it is the design, and you were assigned Superior which would be a higher category than your original booking which was economy.I kindly inform you that in the reception we have a microwave and a small fridge available if guests wish to cool or heat something. Kind Regards, Nicole

Dear Vanessa,Thanks so much for your feedback.We hope to see you again in the future.Kind regards, Nicole