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Bewertungen von Aerotel London Heathrow T2 & T3

3 out of 5
Aerotel London Heathrow T2 & T3
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England

Bewertungen

8,4

Sehr gut

910 von insgesamt 1846 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
531 von insgesamt 1846 Gästebewertungen haben eine Bewertung von 8 - Gut" "
225 von insgesamt 1846 Gästebewertungen haben eine Bewertung von 6 - Okay" "
114 von insgesamt 1846 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
66 von insgesamt 1846 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

7,8/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good but noice from the corridor
Perfect to stay for being at the airport. Nice rooms and comfortable beds. Just the noice coming from the corridors and banging room doors isn’t nice at all. Here something must be done.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Asad U. - Duty Manager am 27. Jan. 2024
Dear Guest,Thank you for taking the time to leave us your rating for your stay. We will definitely look into the noise coming from the corridors. Kind Regards

10/10 – Hervorragend

Dennis

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Asad U. - Duty Manager am 14. Dez. 2023
Dear Dennis,Thank you for your high rating. We are pleased you enjoyed your stay. Kind Regards

8/10 – Gut

Pascal

Gut: Sauberkeit
zweckmässiges Hotel im Flughafen
praktisches Hotel direkt im Flughafen. Wir hatten ein kleines Zimmer ohne Fenster. Sauber und zweckmässig Für eine Nacht geht es
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Clitax Pereira, Front Office Manager. am 14. Dez. 2023
Dear Pascal,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for taking time for the rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

4/10 – Schlecht

Markus

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Keine Fenster im Zimmer, kein Restaurant.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Aerotel Team am 2. Juli 2023
Dear Guest,Thank you for your feed back and rating. All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol, thus all of our rooms are adequately lit and properly air conditioned. We are sorry that we do not have a restaurant, however we do offer a selection of snacks and drinks at reception.Kind Regards

10/10 – Hervorragend

Iris, Rostock

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das Hotel liegt mitten im Terminal 2 von Heathrow. Das (Single)Zimmer war zwar klein, aber völlig ausreichend, das Bett wunderbar bequem, die Dusche groß und der Wasserdruck gut. Im Hotel gibt es zwangsläufig keine Fenster, was mich überhaupt nicht stört, sollte man aber bedenken, wenn man Platzangst hat. Vom Fluglärm war nichts zu hören. Wenige Meter entfernt war ein M&S Food, bei dem man sich mit Getränken und Sandwiches, Joghurt, Obst etc eindecken kann und direkt gegenüber ein Coffee-Shop. Ein perfekter Ort zum Übernachten, wenn man bei Ankunft/Abflug oder Umsteigen nicht mehr fahren will.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Aerotel Team. am 22. Juni 2023
Dear Guest,We appreciate your wonderful comment and very good rating on us. The Hotel is created for travelers or transit passengers and due to Heathrow rules and regulations the hotel has no windows in the all rooms but all fully air-conditioned.We look forward on seeing you again here at Aerotel London Heathrow.Kind Regards,

10/10 – Hervorragend

Manuela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Aerotel Team. am 29. Mai 2023
Dear Guest, Thank you for staying with us. We appreciate your high rating. We hope to welcome you again! Many Thanks,

8/10 – Gut

Volker

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Aerotel Team am 6. März 2023
Dear Guest, Many thanks for your feedback. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

8/10 – Gut

Helge

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Flughafenhotel
Für eine Nacht am Flughafen ist es in völlig in Ordnung - länger wollte ich aber nicht bleiben. Das Zimmer war sauber, allerdings komplett ohne Fenster. Das Personal professionell wenn auch nicht freundlich. Es liegt in Terminal 3 - wenn man in T2 ankommt, ist das ca. 15 min zu laufen.
Aufenthalt von 1 Nacht im April 2022
Antwort von Aerotel Team am 28. Apr. 2022
Dear Guest, Thank you for your review, we understand and respect your concerns and do apologised for any inconvenience caused.. Our accommodations are created with travellers or transit passengers in mind. All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol, thus all of our rooms are adequately lit and properly air-conditioned. We hope you do give us chance to be at your service in near future.

4/10 – Schlecht

Mara

Aufenthalt von 1 Nacht im September 2021

8/10 – Gut

Yutong

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
No microwave nor fridge are provided.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Heidi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We did not expect luxury, and we didn't get it. But the beds were comfortable, shower was good everything was clean, and it was quiet and secure.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Nancy, Dallas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

CLAIRE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just a few steps to my flight and a good nights sleep before an early start.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 21. Mai 2024
Dear Claire,Thank you for your rating. We are pleased you enjoyed your stay and we look forward to welcoming you back in the future.Kind Regards

10/10 – Hervorragend

Matthew

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great airport hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Night Manager am 20. Mai 2024
Dear Matthew,Thank you for your high rating. We are pleased that you liked the Hotel. Being inside the Terminal has its advantages. You are well rested ready the your journey. We hope to welcome you again when travel permits. Kind RegardsJackie Underwood

8/10 – Gut

Sharon

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 18. Mai 2024
Dear Sharon,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 – Gut

Philip

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 16. Mai 2024
Dear Philip,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

4/10 – Schlecht

Victoria

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 18. Mai 2024
Dear Victoria,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Please can you elaborate what was the actual issue? for us to try and improve our-self. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards,

6/10 – Okay

Adam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 16. Mai 2024
Dear Adam,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveller or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 – Hervorragend

Deborah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There were no windows in the room and that was very off putting at first, but there is a large common room with a TV and tables and chairs as an escape from the windowless room. It was fine for a one night stay at the airport.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 17. Mai 2024
Dear Deborah,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 – Hervorragend

Finna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was so far from Terminal 5 to terminal 2 where the hotel located . I am handicapped I didn’t know it would that far walking. I recommend if you are handicapped take a taxi from terminal 5 to terminal 2. Overall the hotel is excellent.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 16. Mai 2024
Dear Finna,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 – Okay

Kacie

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I paid almost £165 to stay at Aerotel Heathrow ahead of my flight this morning. Upon first impressions, I was pleased with the cleanliness of the hotel and the facilities available to guests. However, the location of the hotel doesn't leave you with much choice in terms of things to do or places to eat and drink if you'll be staying at the hotel overnight. In addition, I was absolutely sickened to pull back the duvet to find hairs, stains and what looked like either blood or tomato-based food stains on the bedding. I ended up having to have my bedding changed at 1.15am - 1.30pm. The manager was very helpful and apologetic. She offered me a change of room but as I'd already unpacked and had a morning flight, this option didn't appeal to me. To top it off, the TV didn't work at all - the stream was lost - and not even the manager could get it working. Take my advice and stay at the Hilton Garden hotel instead. I will definitely be submitting a complaint about my experience at this hotel.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Laura

Gut: Ausstattung und Zustand der Unterkunft
Great place to stay before a early flight of if you need to be in Heathrow. Stuff was very kind and helpful. I’ll be back.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 16. Mai 2024
Dear Laura,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 – Hervorragend

Donna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Much needed rest was found at this hotel. Please note rates were significantly lower last minute, which was kind of a bummer, but the hotel was quiet and we appreciated the clean facilities!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 16. Mai 2024
Dear Donna,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The best part is it’s convenient location in Heathrow Terminal 3 and it’s flexible “by the hour” policy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 16. Mai 2024
Dear David,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 – Okay

Giuseppe

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Clitax Pereira, Front Office Manager. am 12. Mai 2024
Dear Giuseppe,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 – Okay

Rick

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Worst issue: Shower didn't drain. If I hadn't cut my shower short it would have flooded the whole room. Rooms small. Breakfast is just a bag of pre-packaged items.
Aufenthalt von 1 Nacht im April 2024
Antwort von Clitax Pereira, Front Office Manager. am 12. Mai 2024
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. We will certainly address the shower issue to our housekeeping team, and we do only take away prepacked breakfast for which information is provided on all booking platform. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 – Gut

Rick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Only issue is smallness of rooms.
Aufenthalt von 1 Nacht im April 2024
Antwort von Clitax Pereira, Front Office Manager. am 12. Mai 2024
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 – Hervorragend

Martin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location before or after a flight.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Clitax Pereira, Front Office Manager. am 9. Mai 2024
Dear Martin,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 – Gut

Dana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
great staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Clitax Pereira, Front Office Manager. am 9. Mai 2024
Dear Dana,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 – Hervorragend

Joe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mini hotel right in the Heathrow Terminal 3 arrivals area. Extremely quiet. Very convenient to flights leaving from T3 in the morning.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Clitax Pereira, Front Office Manager. am 9. Mai 2024
Dear Joe,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 – Hervorragend

Carlos

I always try and opt for this hotel when flying from Heathrow. The rooms are a little on the small side but always clean and functional. Always a bottle of water placed in the room as well as tea and coffee. Bed is comfortable. The only slight issue is that the cost of the rooms have gone up quite a bit but to be fair so have a lot of other Airport hotels. I would always opt for this hotel!
Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 7. Mai 2024
Dear Carlos,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in an airport. Kind Regards,

10/10 – Hervorragend

Charles, New Baltimore

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Located right in terminal 3 of Heathrow Airport it was the most convenient way to get to our early morning flight
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 7. Mai 2024
Dear Charles,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 – Hervorragend

Kanchana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The manager and staff very nice and helpful, very quiet hotel even though is in the airport, will be definitely stay again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 7. Mai 2024
Dear Kanchana,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 – Gut

James

Gut: Sauberkeit
It’s conveniently located, clean has great staff but could use more help(luggage) help if you have a lot
Aufenthalt von 1 Nacht im April 2024
Antwort von Clitax Pereira, Front Office Manager. am 6. Mai 2024
Dear James,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 – Hervorragend

mark

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 25. Mai 2024
Dear Mark,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have used this hotels several times before. I like the fact that it is in Terminal 3 and is conveniently located just as you exit Arrivals. It’s useful for me to spend the night there after a long flight before I continue my journey to South Wales the next morning.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asad U. - Duty Manager am 4. Mai 2024
Dear Michelle,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in a in Terminal Hotel and that it is only a few minutes away from departures. We look forward to your next visit.Kind Regards

10/10 – Hervorragend

Courtney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was extremely convenient for an early flight. I wish we had known that the inside walkway was closed, but it wasn't a big problem to go outside to access the terminal.
Aufenthalt von 1 Nacht im März 2024
Antwort von Asad U. - Duty Manager am 4. Mai 2024
Dear Courtney,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 – Hervorragend

Toni

Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 23. Mai 2024
Dear Toni,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 – Gut

Natalie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was very clean, though quite small. But it was very well laid out and had everything we needed. A good option if you don’t want to deal with shuttles.
Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 2. Mai 2024
Dear Natalie,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 – Hervorragend

Kathleen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked everything from its convenient location within the airport, wonderful shower, small yet efficient room and furnishings, friendy, courteous staff, wonderful selection of organic, gluten free, and other incredibly healthy meals located next door to hotel at M & S Store plus a wonderful Italian Café across from M& S Store.
Aufenthalt von 2 Nächten im April 2024
Antwort von Night Manager am 2. Mai 2024
Dear Kathleen,Thank you for your rating and it is pleasure to read your wonderful review. We are pleased that you had an enjoyable stay and that you liked the Hotel. We look forward to welcoming you in the near future.Kind RegardsJackie Underwood

6/10 – Okay

Philip

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
It was clean and everything worked, lovely shower too. Expensive,no windows, very small room. But hey ,only had to sleep for a few hours in it!
Aufenthalt von 1 Nacht im April 2024
Antwort von Night Manager am 2. Mai 2024
Dear Philip,Thank you for your rating and feedback. . All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol; thus, all of our rooms are adequately lit and properly air conditioned. We are sorry that you found your room small.. We do apologise if you found the hotel too expensive. We hope to see you in the future.Kind regardsJackie Underwood

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spotless, quiet, short walk to departures. Really comfortable bed
Aufenthalt von 1 Nacht im April 2024
Antwort von Night Manager am 1. Mai 2024
Dear Linda,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in a in Terminal Hotel and that it is only a few minutes away from departures. We look forward to your next visit. Kind RegardsJackie Underwood

8/10 – Gut

Rafael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente para escalas largas
Aufenthalt von 1 Nacht im April 2024
Antwort von Night Manager am 1. Mai 2024
Dear Rafael,It was a pleasure reading your post. We are so pleased that you enjoyed your stay. Thank you for your rating. We hope to see you again soon.Kind RegardsJackie Underwood

10/10 – Hervorragend

Warren

Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 19. Mai 2024
Dear Warren,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 – Okay

Weiting

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
The floor and furniture were pretty dirty
Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 29. Apr. 2024
Dear Weiting,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the cleanliness of the room to our attention we would have gladly given you a different room as we want all our guest to have a great experience at Aerotel London Heathrow. Kind Regards

10/10 – Hervorragend

Michelle, Maldon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Night Manager am 30. Apr. 2024
Dear Michelle,,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is our honor to know that the Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are Pleased that you enjoyed your stay with us. Kind RegardsJackie Underwood

8/10 – Gut

Shrikant

Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 18. Mai 2024
Dear Shrikant,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 – Gut

Nicole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good for a quick layover
Aufenthalt von 1 Nacht im März 2024
Antwort von Clitax Pereira, Front Office Manager. am 28. Apr. 2024
Dear Nicole,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

2/10 – Ungenügend

Andrew

Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 18. Mai 2024
Dear Andrew,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Please can you elaborate what was the actual issue? for us to try and improve our-self. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards,

10/10 – Hervorragend

Margaret

Aufenthalt von 1 Nacht im April 2024
Antwort von Asad U. - Duty Manager am 27. Apr. 2024
Dear Margaret,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards