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Bewertungen von Royal Swazi Spa

5 out of 5
Royal Swazi Spa
Old Mbabane/Manzini, Main Road,, Ezulwini, 1, Lobamba, Hhohho

Bewertungen

7,8

Gut

22 von insgesamt 86 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
44 von insgesamt 86 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 86 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 86 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 86 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,0/10

Personal & Service

6,0/10

Ausstattung

7,4/10

Zustand der Unterkunft

Bewertungen

8/10 – Gut

Nicole

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
waren nur auf der Durchreise, Zimmer direkt bei der Abluftanlage
Aufenthalt von 1 Nacht im Dezember 2019

8/10 – Gut

Leo

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Überraschend schönes Hotel in dieser Gegend
Wir hatten ein Standard Zimmer nach hinten, war trotzdem schön.Allerdings waren die Abflüsse im Bad verstopft, so dass wir nach dem Duschen eine Überschwemmung im halben Zimmer hatten.. Kann mal passieren aber dann sollte man sich zumindest entschuldigen, was beide Rezeptionnisten nicht für nötig fanden. schöner Pool, aber kalt. Jakuzzi warm, aber mit ca 20 Kindern überfüllt. Frühstück und Abendessen sehr gut.
Aufenthalt von 1 Nacht im Mai 2018

8/10 – Gut

Dominik

Gut: Sauberkeit und Personal & Service
Grosse Hotelanlage
Hotel ist etwas in die Jahre gekommen, die Zimmer sind sehr gross und sauber, aber das Badezimmer ist sehr klein. Das Essen im Restaurant ist super gut.
Antwort von General Manager am 15. Nov. 2016
Dear Traveller, Thank you for taking the time to write a review about your recent stay at Lugogo Sun. Your good comments about the guest rooms and the food, are highly appreciated! At the same time, I would like to inform you that we will be undertaking a major renovation in our hotel in the new year, which will include an upgrade of guest rooms and bathrooms. We thank you again for your feedback, and hope to welcome you again soon. Yours sincerely Lance Rossouw Area General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

SORAYA

Aufenthalt von 1 Nacht im Februar 2020

8/10 – Gut

Marius

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von LR am 29. Okt. 2019
Dear Anonymous, Thank you for your feedback on your stay at Royal Swazi Spa. Your feedback is highly appreciated as this is the only way we can truly assess our guests needs. Thank you once again and we hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

4/10 – Schlecht

Nelloia, Asheville, NC

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Grounds are well kept. Food is OK. Rooms are old, damp, mildewed . Towels and linen mildewed. Staff were slow to respond to needs and unfriendly. Jacuzzi was broken. Lobby bathroom was filthy. Spa - not air conditioned, no cold water, reused disposable slippers, changing room - filthy.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von LR am 22. Okt. 2019
Dear Nelloia, Thank you for your reviews and feedback on your stay at the Royal Swazi Spa. We appreciate your feedback and regret that we did not meet your expectations, and consequently you did not enjoy your stay with us and we will ensure that the issue raised are addressed. It was disconcerting to read of your negative impressions pertaining to our negative staff. You may rest assured that we pride ourselves with the level of positivity exuded by our staff in general, and for this reason we will investigate why this impression was created. We appreciate your feedback and this is the only way we can truly assess the the services provided to our guests. Thank you once again for your comments and we hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

8/10 – Gut

Tony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2019
Antwort von LR am 29. Okt. 2019
Dear Tony, Thank you for your feedback on your stay at the Royal Swazi Spa. We hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, wonderful staff, quiet and beautiful property, excellent food options. The only small but important wrinkle is the internet access. Mobile access in Eswatini is terrible compared to the rest of Africa, including poorer countries such as Rwanda. That’s for Government to sort out, urgently. Meanwhile RSS Hotel Management should provide a strong WIFI signal include in the room rate. This is global standard. Overall a great place to stay and we will be back.
Aufenthalt von 5 Nächten im Juli 2019
Antwort von fallon am 13. Aug. 2019
Dear Anonymous, Thank you for your reviews and feedback on your stay at the Royal Swazi Spa. We appreciate your positive comments regarding the food , and the property as a whole. Your comment pertaining to our staff is highly appreciated and will be passed on.Regarding our internet access we regret that you had poor experience , however this is a countrywide issue which we are addressing with our internet service provider.Thank you once again for your thoughtful feedback and we look forward to welcoming you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very comfortable stay in a very well maintained establishment
Aufenthalt von 1 Nacht im Juni 2019
Antwort von fallon am 19. Juni 2019
Dear Anonymous, Thank you for your reviews and feedback on your recent stay at Royal Swazi Spa. Your feedback is extremely valuable to us. Its is very pleasing to read that you enjoyed your overall experience at the Royal Swazi Spa. Thank you for taking the time to appreciate our product. We look forward to welcoming you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

10/10 – Hervorragend

Chih Tu

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Resort
Nice place for a family or group of friends to spend a few quiet days in eSwatini. Rooms are ample and comfortable. Bugs are an inevitable problem because of the location.
Aufenthalt von 8 Nächten im März 2019
Antwort von fallon am 25. Juni 2019
Dear Chih Tu, Thank you for giving feedback on your recent stay at the Royal Swazi Spa. We appreciate your positive comments on the standard of the rooms. Your comment pertaining to the bugs has been noted and will be discussed with the Hotel Manger. Your feedback is extremely valuable to us. Thank you once again for sharing your feedback and we look forward to welcoming you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

4/10 – Schlecht

Sentsho

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Room service stole my money
Aufenthalt von 2 Nächten im Mai 2019

10/10 – Hervorragend

Patrizia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2019

10/10 – Hervorragend

Frans

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was just a Amazing few rest days in a wonderful Hotel.
Aufenthalt von 4 Nächten im März 2019
Antwort von fallon am 9. Apr. 2019
Dear Frans, Thank you very much for your positive posting following your stay at Royal Swazi Spa. Feedback such as yours is always highly appreciated. We look forward to welcoming you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

8/10 – Gut

Nirmaljit

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Spa break
Brilliant location, great inexpensive food but a little bit tired, could do with a renovation.
Aufenthalt von 9 Nächten im März 2019
Antwort von fallon am 9. Apr. 2019
Dear Nirmaljit, Thank you for your review and feedback on your recent stay at the Royal Swazi Spa. We appreciate your positive comments on the food offering and the location of our resort. Your feedback is extremely valuable to us and we greatly appreciate your comment about aspects of the hotel that need attention.Thank you once again and we hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Vu le prix, internet gratuit aurait été appréciable. Propre mais un peu vieillot, nombreux équipements mais usine à touristes. 45min pour avoir nos plats de pâtes à midi
Aufenthalt von 2 Nächten im Februar 2019

8/10 – Gut

Jackie

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Overnight stay in Swaziland
Staff were really friendly and helpful but the hotel is looking a little tired and needs a refresh....
Aufenthalt von 1 Nacht im Februar 2019

8/10 – Gut

Graham

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Swazi Holiday.
My second visit. This visit was just as good as I remember. The hotel is first class, championship golf nearby, and not too expensive, Planters restaurant excellent, as was the breakfast. The hotel staff are welcoming, courteous, friendly and efficient. Try the health spa, really nice. You can gamble here if you wish, or as we did, watch and listen to the live music. A very nice experience.
Aufenthalt von 3 Nächten im Februar 2019

10/10 – Hervorragend

Christian Johan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A wonderful hotel, that has everything you need!!
Royal Swazi Spa was a wonderful hotel! The surroundings are perfect. You can look at beautiful mountains from the outdoor bar or from outside your room. There is a good spa, golf court, many restaurants and a casino. This was our best stay in this holiday! The only little minus was the food in the ala carte restaurant. It was not good, but the service there, as in any place of the hotel, was excellent. The food at the buffet and for breakfast was perfect. This is a place I can recommend for anyone, and I will probably go back some day. MBabane is a nice place, with friendly people. And you feel safe everywhere. A beautiful hotel, great city, and a wonderful Country!
Aufenthalt von 2 Nächten im Februar 2019

6/10 – Okay

Justin

Aufenthalt von 3 Nächten im Februar 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for Business
Buildings slightly dated but still very comfortable, service is excellent. Good for business
Aufenthalt von 1 Nacht im Februar 2019

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Stayed for 3 nights, only on the check-in day, receiving 2 bottles of water. No more complimentary water afterwards, even asked for some and was refused to provide. Internet, limited to 500mb per day. After house-keeping, one pillow was on the floor, no new soap and tea bags were replaced. Definitely, not going to stay in that hotel.
Aufenthalt von 3 Nächten im Januar 2019

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The golf course in close proximity to the hotel. The bar area
Aufenthalt von 3 Nächten im Dezember 2018

2/10 – Ungenügend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Dezember 2018

8/10 – Gut

Helena

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Great gardens
Ezulwini is the upscale neighborhood of Swaziland. Royal Swazi has beautiful grounds and garden. Interior / rooms are dated and need refurbished .
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von fallon am 30. Okt. 2018
Dear Helena, Thank you for your review and feedback on your recent stay at Royal Swazi Spa. We appreciate your positive comments on the beautiful grounds and garden. Your comment about the dated interior/rooms has been noted. Thank you once again for your feedback as this is the only way we can truly assess our product. We hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

4/10 – Schlecht

Willie, Sandton, South Africa

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Service is deteriorating continuously. Not value for money at all.
Aufenthalt von 5 Nächten im Oktober 2018
Antwort von fallon am 30. Okt. 2018
Dear Willie,Thank you for your feedback on your recent stay at Royal Swazi Spa. We appreciate your feedback and comments as this is the only way we can truly assess our guests needs and continuously improve our product and service. Please accept our sincere apologies for the shortfalls you experienced during your stay. Thank you once again and we hope to welcome you back again in the near future. Yours faithfully, Lance Rossouw Area General Manager

8/10 – Gut

LYNN

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2018

8/10 – Gut

Jeff, Netherlands

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bijzonder mooi gelegen hotel en goede voorziening
Mooi gelegen hotel, met een prima restaurant en goede voorzieningen.
Aufenthalt von 1 Nacht im August 2018
Antwort von fallon am 28. Aug. 2018
Dear Jeff, Thank you for taking the time to review your stay with us. We appreciate your good comments about our hotel facilities and the standard of the restaurant. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Yours faithfully, Lance Rossouw Area General Manager

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and beautiful hotel
Nice colonial style hotel with natural beauty around and big plus for heated outside jacuzzi. Great breakfast and drinks. A bit far from city centre
Aufenthalt von 2 Nächten im Juli 2018
Antwort von fallon am 21. Aug. 2018
Dear Peter, Thank you for your review and feedback on your recent stay at Royal Swazi Spa. We are glad that you enjoyed your stay and the services offered by the hotel. Thank you once again for sharing and we look forward to welcoming you back again in the future. Yours faithfully Lance Rossouw- Area General Manager.

8/10 – Gut

Maxine

Aufenthalt von 1 Nacht im August 2018

10/10 – Hervorragend

Ian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good class hotel
Quite far out from main cities but the hotel has some excellent amenities
Aufenthalt von 13 Nächten im Juni 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
My stay at Royal swazi spa was a pleasant one. Though they could improve their rooms and and room service menu. The food was not up to the hotels standard.
Aufenthalt von 2 Nächten im Juni 2018

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Too much was wrong
Could not recommend for business. The free wifi is miserly so you have to buy more - it is not expensive, but the inconvenience and bad vibe surely cannot be worth the charge for Royal Swazi. Plus, there were several times when the internet was 'out' anyway. Room was very large but dated. I had a big balcony but could not use it because it was close to some noisy hotel plant - kitchen air conditioning or something. There was nowhere suitable to meet for business. Lounge area too dimly lit, and often noisy - only suitable tables to work at were outside, where there were mosquitoes, or it was raining, or where, post rain, a gust of wind would deposit an umbrella-load of water on you. The gym was hard to find and a long way from my room, and you had to pay to use it. Little things were wrong - no globe in a lamp, an empty salt cellar (not even plugged at the base) with room service, an inedible meal. I was on crutches, yet they put me in an upstairs room and there is no lift. Breakfast buffet was pretty good, and service in general very nice but I would not go back and cannot recommend this hotel.
Aufenthalt von 5 Nächten im Mai 2018

8/10 – Gut

Thulani

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Food was excellent. Room was spacious and neat. Wi-fi was a disappointment because in most of the time it wasn't working and besides 300Mb is too little. Shower also can be improved as showering in the bath is not comfortable.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Golf
Enjoyable stay. Golfed, swam, played tennis, went to casino. Good food at the pool
Aufenthalt von 3 Nächten im April 2018

8/10 – Gut

p, Boston

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Over all the stay was nice. It stuck me that the WIFI was not free! only 300 MB ? Drain in shower was extremely slow, and water would fill up in shor time. I did not have time to make in issues out of it!
Aufenthalt von 3 Nächten im März 2018

10/10 – Hervorragend

Neil

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We’ll return
Returning after many years. Room very comfortable, (super view) Air conditioning made more noise than cool air but not a major problem. Room 275 did report it on check out. Beautiful manicured grounds. Superb breakfast; staff very friendly and helpful.
Aufenthalt von 3 Nächten im Februar 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2018

10/10 – Hervorragend

seamus, sydney

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing place to put the feet up
Very friendly place and the Swazis don’t disappoint at this venue, always ready to support you with your travels, a nice place to stay and a safe place, plenty of food options and lots to do in house. I recommend it along with a resturant called the calabash just up the street from the hotel also a good dining experience
Aufenthalt von 3 Nächten im Dezember 2017

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
まあまあ
部屋は清潔だがWi-Fiが部屋でほとんど通じず。 スタッフはあまりフレンドリーではない。 朝食はとても良い。
Aufenthalt von 1 Nacht im Dezember 2017

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2017

6/10 – Okay

Helen

Verbesserungswürdig: Zustand der Unterkunft
70's style
Hotel is clearly popular locally. It was like walking into a 70's hotel. Heavily carpeted, in brown. Brown fake wicker furniture. Bedrooms from an old Best Western from the 70;s. Hand made cupboard doors. Tired furniture in rooms and lounge Buffet restaurant was ok - but again like entering a carvery in the UK. Maybe popular locally and with African visitors but didn't do a lot for me
Aufenthalt von 2 Nächten im Oktober 2017

8/10 – Gut

Veronica

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic views
Great views and surroundings. The hotel is frequented (in high season) by a lot of organised tours so if you arrive for dinner at 7am or breakfast at 730 pm you're likely to have to wait for a table in the restaurant(s). Breakfast is good, the buffet in the evening is the same every night, the restaurant Planters has very nice staff and presentation of food (the chef is however not so great).
Aufenthalt von 5 Nächten im Oktober 2017

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Hotel bruyant.
Situé dans le beau cadre du golfe cet hotel est doté d un casino. Ce dernier par le nombre important de clients rend l hotel bruyant et contribue sans doute à une cuisine sans saveur . Chambre vétuste et internet limité à 300 mb c est à dire rien
Aufenthalt von 1 Nacht im Oktober 2017

6/10 – Okay

willie, South Africa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not for business
Nice hotel. Probably the best for tourists. But if you going for business you better stay somewhere else where they provide serious internet. This hotel says free wifi. When you checkin they give you only 300 MB per day. In reality you will only get no more than 50 or 60 MB per day as the IT people set the system to stop pretending that you consumed it all once you exceed 60 MB. Pure cheating.
Aufenthalt von 4 Nächten im Oktober 2017

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juli 2017

8/10 – Gut

Seamus

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Royal Swazi Sps, Exulwini
The hotel is 50 years old and could do with updating. Also, despite advertising two restaurants, only one was open - possibly because of a low occupancy at the time. I was there for work but the room had no chair or desk and the power points were very inconveniently located. On the plus side, the staff were very pleasant and helpful.
Aufenthalt von 4 Nächten im Juli 2017

8/10 – Gut

Musa, Montreal, Canada

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely Hotel in a great setting
Very nice hotel, great customer service with good facilities. Very nice restaurant, pool bar and Casino. Only downside-limited free wifi (150MB daily) after which customer must pay for internet.
Antwort von Lance am 27. März 2017
Dear Musa, Thank you for taking the time to review your recent stay with us. We appreciate you good comments about our hotel facilities and our customer service. We apologize for not meeting your expectations on the wi-fi offering. The internet speed and cost is a countrywide issue which we are addressing with the only internet provider in the Country. Thank you for choosing to stay with us and we hope to welcome you again soon. Sincerely Lance Rossouw Area General Manager