A5 Watling Street, Hockliffe, Leighton Buzzard, England
Bewertungen
7,8
Gut
Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
215 von insgesamt 690 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
215
273 von insgesamt 690 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
273
122 von insgesamt 690 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
122
47 von insgesamt 690 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
47
33 von insgesamt 690 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
33
8,0/10
Sauberkeit
8,4/10
Personal & Service
7,4/10
Ausstattung
7,2/10
Zustand der Unterkunft
7,4/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Gabriela
21. Juni 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value!
Gutes Preis-Leistung Verhältnis. Good value!
Good and cozy bed. Good size of the room. Very friendly staff. Spotless clean. Just the breakfast could be improved.
Gabriela
Aufenthalt von 1 Nacht im Juni 2019
Antwort von karen Hotel Manager am 26. Juni 2019
Thank you Gbriela for your wonderful review and for scoring us 10/10. We were really pleased to hear that you enjoyed your recent stay with us anfound us good value for money, with clean rooms and friendly staff. I have taken on board your comments on the breakfast as we are always looking to try to make improvements and guest comments are very important to us.Karen Hotel manager
4/10 – Schlecht
Verifizierter Reisender
Mit der Familie gereist
27. März 2019
Verbesserungswürdig: Sauberkeit und Personal & Service
Günstig - sonst Flecken auf dem Bett. Auf Nachfrage wurde mir nur ein Bettbezug gereicht und ich musste es selbst neu beziehen. Matratze war extrem durchgelegen, defekt und die Federer bereiteten auch jungen Leuten am nächsten Tag Rückenschmerzen - für das Geld gibt es in Luton bessere Hotels.
Verifizierter Reisender
Aufenthalt von 1 Nacht im März 2019
Antwort von karen Hotel Manager am 29. Apr. 2019
We were sorry to hear that you did not enjoy your recent stay with us , we only wished you had given us the opportunity to rectify any problems you had.
We are also sorry that you went and bought a new duvet, we have plenty of spare duvets at the hotel and we dont exspect guests to supply their own bedding.We would have been more than happy to have swapped you to another room offered you an extra duvet if we had been made aware of the problem.We ask any guests who may require extra linen to ask the receptionist on duty who will be more than willing to supply this Karen Hotel Manager
4/10 – Schlecht
Lambertus
1. März 2019
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
unangemessener Preis
quietschendes Bett, Toilette als sehr hohe " Behindertentoilette ", fehlende Glühbirnen in den Leuchten, sehr, sehr sparsames " kontinentales " Frühstück mit Pulverkaffee etc. .... DER PREIS IST FÜR DIESES LEISTUNG UNANGEMESSEN !!
Lambertus
Aufenthalt von 1 Nacht im Februar 2019
Antwort von karen Hotel Manager am 7. März 2019
We were very sorry to hear that youdis not enjoy your recent stay with us and only wished you had given us the oportunity to rectify any concerns you had at the time of your stay.The staff would have been more than willing to move you to a more suitable room.We do try extremely hard to mkae sure all of our guests leave having had a pleasant stay but it would appear we were unable to achieve this. Please accept my apologise for any inconvenience caused.Karen Hotel Manager
10/10 – Hervorragend
Verifizierter Reisender
18. Sept. 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Thank you for your positive feedback on your recent stay.Hope to see you again soon . Karen Hotel Manager
6/10 – Okay
Hans-Jürgen, Aurich / Germany
20. Okt. 2015
Verbesserungswürdig: Sauberkeit und Personal & Service
Übernachtung ja - Urlaub nein
Für Übernachtungen reicht das Hotel, Zimmer und Service. Urlaub würden wir dort nicht verbringen.
Preis steht jedoch im Verhältnis zur Ausstattung und zum Service.
Hans-Jürgen
10/10 – Hervorragend
Eileen
25. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at this property are very likeable and friendly. Whenever we are visiting our Sister who lives in the village, the main Reception lady is so wonderfully helpful whenever we stay. Always happy to see us and helpful.
Eileen
Aufenthalt von 1 Nacht im Mai 2024
8/10 – Gut
Joytera
Mit der Familie und kleinen Kindern gereist
6. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The double room only had 1 chair. There should have been more than 1 chair because 3 of us was in one room
Joytera
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Laura
Mit dem Partner gereist
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was clean and tidy with very helpful staff
Laura
Aufenthalt von 1 Nacht im April 2024
Antwort von Karen Hotel Manager am 6. Mai 2024
Thank you Laura for awarding us a" FANTASTIC" 5 out of 5 score. We are really happy that you enjoyed your recent stay with us. Karen Hotel manager
6/10 – Okay
HILARY, Nashua
12. März 2024
HILARY
Aufenthalt von 1 Nacht im März 2024
Antwort von Karen Hotel Manager am 2. Apr. 2024
Thank you Hilary for awarding us a 3 out of 5 score. Karen Hotel Manager
10/10 – Hervorragend
Richie
19. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay, good friendly staff and decent bed and shower, loads of free parking
Richie
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Karen Hotel Manager am 26. Feb. 2024
Thank you Richie for taking the time to leave us such a lovely review and for awarding us a fantastic 5 out of 5 score. It is always wonderful to get positive feedback from our guests when they have enjoyed their stay with us.Thank you. Karen Hotel Manager
10/10 – Hervorragend
Michael
Mit dem Partner gereist
17. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
You get what you've paid for. A reasonable price for a stay over. The place was well kept and clean. The room was relatively spacious. The bed was not the best and perhaps an area where improvement can be made (one bed at a time?). However no serious gripes about it as the price more than made up for it.
Michael
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Karen Hotel Manager am 26. Feb. 2024
Thank you Michael for leaving such lovely feedback and for awarding us a fantastic 5 our of 5 score.We are really pleased that overall you enjoyed your stay with us and found the hotel clean and your room spacious.We are in the process of renewing some of our older beds at the moment. Karen Hotel Manager
8/10 – Gut
Graham
Mit der Familie gereist
15. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and friendly service.
Very basic facilities (which is all we really needed). No bar or area to hang out in if you arrive early and have nowhere else to be.
Breakfast was a serve yourself very basic affair also. It did the job, but I wouldn't go any further than that....
Graham
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Karen Hotel Manager am 26. Feb. 2024
Thank you Graham for taking the time to leave us your feedback. We are very happy to hear that you enjoyed your recent stay with us and found the hotel clean and the staff welcoming. Karen Hotel Manager
2/10 – Ungenügend
Alexandre
Mit der Familie gereist
15. Feb. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Bad organisation
The hotel worker knocked 2 times on the room door around 2:00 AM.
Alexandre
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Karen Hotel Manager am 26. Feb. 2024
Thank you Alexandre for taking the time to leave us your feedback. we will look into the reason why you was disturbed at 2am. Thank you for bringing this issue to my attention. Karen Hotel Manager
10/10 – Hervorragend
Gillian
Mit dem Partner gereist
14. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cant fault.yes it in need of a little tlc but was clean,bed comfy, bathroom clean,bedding and towels clean. Plenty of places to eat round and about. Was quiet when we were there.
Gillian
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Karen Hotel Manager am 26. Feb. 2024
Thank you Gillian for taking the time to leave such wonderful feedback. We are very happy that you enjoyed your recent stay with us and found the hotel clean and comfortable. a BIG thank you for awarding us a fabulous 5 out of 5 score. Karen Hotel Manager
6/10 – Okay
GRAHAM
14. Feb. 2024
GRAHAM
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Karen Hotel Manager am 26. Feb. 2024
Thank you Graham for awarding us a lovely 6 out of 10 score, we are happy that overall you enjoyed your recent stay with us . Karen Hotel Manager
10/10 – Hervorragend
Bah
Mit einer Gruppe gereist
12. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Review check out time
The check out time is not convenient 10 am is too early.
Bah
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Karen Hotel Manager am 26. Feb. 2024
Thank you Bah for taking the time to leave us your feedback we are very pleased that overall you enjoyed your recent stay with but you did not find the 10am check-out suitable. We can arrange a late out for guests who wish to stay a little longer for a late out charge of 10.A BIG thank you for awarding us a fantastic 10 out of 10 score. Karen Hotel Manager
10/10 – Hervorragend
Andrew
28. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Andrew
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Karen Hotel Manager am 29. Jan. 2024
Thank you Andrew for awarding us a FANTASTIC 10 out of 10 score, we are really happy that you enjoyed your recent stay with us. Karen Hotel Manager
10/10 – Hervorragend
t
28. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
t
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Karen Hotel Manager am 29. Jan. 2024
Thank you for taking the time to leave us your feedback, and a BIG THANK YOU for awarding us a fantastic 10 out of 10 score.Karen Hotel Manager
8/10 – Gut
Richard
Mit der Familie gereist
27. Jan. 2024
Budget hotel.
Was not expecting the ritz at the price we paid.
Check in was fine,room where good had a family room and had I king and two large singles,king size mattress was soft but but if that’s what you like fine.
Shower was brilliant good power.
Breakfast was a bit weird as stated Continental, which is basically cereal, croissant or toast or yoghurt.
This is located by the stairs very tiny lol.
No room to sit in and eat so took it to the hotel room.
Overall got what we paid for.
Ps thank you to laundry man trying to fix his van at 7:30 in the morning by smashing the hell out of it with a hammer.
Richard
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Karen Hotel Manager am 28. Jan. 2024
Thank you Richard for taking the time to leave us your feedback. We are very happy that overall you enjoyed your recent stay with us. Please accept our apologies for the linen delivery guy making a lot of noise trying to get into his van , he was having problems with the lift the back, it had jammed. I have spoken with the company about this. Karen Hotel Manager
10/10 – Hervorragend
Johnson
20. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and cheap
Johnson
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Karen Hotel Manager am 28. Jan. 2024
Thank you for taking the time to leave us your feedback a BIG THANK YOU for awarding us a fantastic 5 out of 5 score. Karen Hotel Manager
10/10 – Hervorragend
Marion
Mit der Familie gereist
15. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Marion
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Karen Hotel Manager am 15. Jan. 2024
Thank you Marion for taking the time to leave us your feedback, we are very happy that you enjoyed your recent stay with us and a BIG THANK YOU for awarding us a fantastic 10 out of 10 score. Karen Hotel Manager
10/10 – Hervorragend
Richie
Geschäftlich gereist
10. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff nice and welcoming, decent bed and room facilities next to a busy road but fairly quiet
Richie
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Karen Hotel Manager am 15. Jan. 2024
Thank you Richie for taking the time to leave us your feedback, we are very happy to hear you enjoyed your recent stay with us. A BIG THANK YOU for awarding us a fantastic 5 out of 5 score. Karen Hotel Manager
10/10 – Hervorragend
Jasbir
Geschäftlich gereist
22. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay for solo travellers.staff very friendly and accommodating.
Jasbir
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Karen Hotel Manager am 2. Jan. 2024
Thank you Jasbir for taking the time to leave such a lovely review. We are very happy to hear you enjoyed your recent stay with us and found the hotel staff welcoming and that the hotel met your needs.
8/10 – Gut
Glynn
Geschäftlich gereist
21. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Glynn
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Karen Hotel Manager am 21. Dez. 2023
Thank you Glynn for awarding us a lovely 8 out of 10 score. We are really pleased that overall you enjoyed your recent stay with us. Karen Hotel Manager
8/10 – Gut
Ademola
Mit der Familie gereist
16. Dez. 2023
Gut: Sauberkeit, Personal & Service und Ausstattung
Cleanliness of the facility
Ademola
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Karen Hotel Manager am 17. Dez. 2023
Thank you Ademola for taking the time to leave us your feedback, we are very happy to hear you enjoyed your recent stay with us and found the hotel clean and comfortable.Karen Hotel Manager
8/10 – Gut
Sharon
Mit dem Partner gereist
10. Dez. 2023
Gut: Sauberkeit und Personal & Service
Redwings is ok just wish they would fix there windows they are in such poor condition you can hear traffic, road noise all night. Other than that it's ok room was warm there's plenty of hot water, tea coffee and tv.
Sharon
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Karen Hotel Manager am 17. Dez. 2023
Thank you Sharon for taking the time to leave us your feedback, we are very happy that overall you enjoyed your recent stay with us . Karen Hotel Manager
10/10 – Hervorragend
Pankaj
Geschäftlich gereist
9. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay
Amazing place to stay.everything was spot on.would to stay again highly recommend ⭐️⭐️⭐️⭐️⭐️
Pankaj
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Karen Hotel Manager am 17. Dez. 2023
Thank you Pankaj for taking the time to leave such wonderful feedback it is always lovely to get positive feedback from our guests. A BIG THANK YOU for awarding us an amazing 10 out of 10 score. Karen Hotel Manager
10/10 – Hervorragend
Verifizierter Reisender
Mit der Familie gereist
3. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent value
Friendly service & comfortable stay.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Karen Hotel Manager am 5. Dez. 2023
We are very happy to hear you enjoyed your recent stay with us and found the hotel staff welcoming and your room comfortable. A BIG THANK YOU for awarding us an amazing 10 out of 10 score. Karen Hotel Manager
8/10 – Gut
Kerryn
Mit einer Gruppe gereist
26. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very comfortable and clean for an overnight stay /and rating
Kerryn
Aufenthalt von 1 Nacht im November 2023
Antwort von Karen Hotel Manager am 28. Nov. 2023
Thank you Kerry for your lovely feedback, we are very pleased that you found the hotel clean and comfortable. Karen Hotel Manager
6/10 – Okay
Mark
23. Nov. 2023
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Cheap but not cheap enough considering the shower did not work.
Mark
Aufenthalt von 1 Nacht im November 2023
Antwort von Karen Hotel Manager am 28. Nov. 2023
Thank you Mark for taking the time to leave us your feedback, we have checked the shower and it is in working order. There is a switch over valve from bath to shower in between the two taps which need to be pulled up to change usage. Karen Hotel Manager
8/10 – Gut
Jason
Geschäftlich gereist
19. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Value for money
Was OK for price
Jason
Aufenthalt von 3 Nächten im November 2023
Antwort von Karen Hotel Manager am 28. Nov. 2023
Thank you Jason, for taking the time to leave us your feedback, we are very happy that you enjoyed your recent stay with us and found us competitively priced. Karen Hotel Manager
10/10 – Hervorragend
Wadeed
15. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wadeed
Aufenthalt von 3 Nächten im November 2023
Antwort von Karen Hotel Manager am 17. Nov. 2023
Thank you Wadeed for awarding us a FANTASTIC 10 out of 10 score, we are really pleased that you enjoyed your recent stay with us. Karen Hotel Manager
10/10 – Hervorragend
Sam and Lizzy
Mit dem Partner gereist
15. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Sam and Lizzy
Aufenthalt von 1 Nacht im November 2023
Antwort von Karen Hotel Manager am 17. Nov. 2023
Thank you Sam and Lizzy for awarding us a FANTASTIC 5 out of 5 score. We are really happy that you enjoyed your recent stay with us . Karen Hotel Manager
8/10 – Gut
Mary
13. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mary
Aufenthalt von 1 Nacht im November 2023
Antwort von Karen Hotel Manager am 14. Nov. 2023
Thank you Mary for awarding us a Fantastic 8 out of 10 score, we are very happy that you enjoyed your recent stay with us. Karen Hotel Manager
8/10 – Gut
Andrew
9. Nov. 2023
Andrew
Aufenthalt von 1 Nacht im November 2023
Antwort von Karen Hotel Manager am 14. Nov. 2023
Thank you Andrew for awarding us a Fantastic 8 out of 10 score, we are happy that you enjoyed your recent stay with us. Karen Hotel Manager
8/10 – Gut
paul
8. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good value for the area
paul
Aufenthalt von 1 Nacht im November 2023
Antwort von Karen Hotel Manager am 14. Nov. 2023
Thank you Paul for awarding us a Fantastic 4 out of 5 score, we are really happy that you enjoyed your recent stay with us. Karen Hotel Manager
4/10 – Schlecht
Verifizierter Reisender
Geschäftlich gereist
7. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointed Van Broken into.
Stayed for 1 night and our van was broken into. We have stayed there many times before and not had any issue, however we will not be staying again, It is a shame because we never had any complaints previously.
Verifizierter Reisender
Aufenthalt von 1 Nacht im November 2023
Antwort von Karen Hotel Manager am 7. Nov. 2023
We are really sorry to hear that your van got targeted on your recent visit.This is a wide spread problem at the moment in the Bedfordshire and neighbouring counties, and is affecting hotels , supermarket carparks and industrial estates.We can only advise guests to park as close to the hotel as possible and not to leave any valuables in the vehicles. You must also report to the police.
8/10 – Gut
steven
Mit der Familie gereist
2. Nov. 2023
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
steven
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 2. Nov. 2023
Thank you Steven for scoring us a FANTASTIC 8 out of 10 score, we are really happy that you enjoyed your recent stay with us. Karen Hotel Manager
6/10 – Okay
Naila
Mit der Familie gereist
1. Nov. 2023
Verbesserungswürdig: Komfort des Zimmers
Naila
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Karen Hotel Manager am 14. Nov. 2023
Thank you Naila for awarding us a 6 out of 10 score we are very happy that overall you enjoyed your recent stay with us. Karen Hotel Manager
8/10 – Gut
Graham
Mit Haustieren gereist, Mit dem Partner gereist
30. Okt. 2023
Gut: Sauberkeit und Personal & Service
The staff were welcoming, the room clean, however the eating area appeared more of a corridor. Limited eateries in the area for meals. Good for an overnight stop / break in journey
Graham
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 2. Nov. 2023
Thank you Graham for taking the time to leave us your feedback, we are very pleased that you found the hotel suitable for an over night stop and the hotel staff welcoming. Karen Hotel Manager
8/10 – Gut
Peter
Mit Haustieren gereist
29. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very warm welcome, my doggie companion was made very welcome too. Great support offered by the friendly staff if required. Clean throughout, spacious room, comfy bed, basic self serve breakfast, no limit on how much you wish to consume, worked well for myself.
Great value for money, I would certainly go to Redwings again.
Peter
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 2. Nov. 2023
Thank you Peter for taking the time to leave us your feedback. We are very pleased that overall you enjoyed your stay with us and found the rooms spacious and clean and the hotel staff welcoming. It was also lovely to hear that you enjoyed the FREE lite breakfast the hotel offers all guests. Karen Hotel Manager
10/10 – Hervorragend
Miss
Mit einer Gruppe gereist
29. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Miss
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 2. Nov. 2023
Thank you MISS for awarding us a FANTASTIC 10 out of 10 score, it is always wonderful to get positive feedback from guests when they have enjoyed their stay with us. Karen Hotel Manager
6/10 – Okay
Simon
Mit dem Partner gereist
27. Okt. 2023
Gut: Personal & Service
The hotel was basic but clean the facilities were ok and for what it was if represented good value.
Simon
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 2. Nov. 2023
Thank you Simon for taking the time to leave us your feedback, we are very happy that you enjoyed your recent stay with us and found the hotel good value for money. Karen Hotel Manager
2/10 – Ungenügend
Louise
Mit Haustieren gereist, Mit der Familie gereist
26. Okt. 2023
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Initially I thought the room was clean and ok, but then in the evening cigarette smoke was coming into our bathroom. Our room wreaked of cigarette smoke and after complaining twice I was told there was nothing they could do!! I mean it is a non smoking lodge, so if you want to smoke in the rooms then this is the place to stay as nothing is done about it, but if you are a non smoker I wouldn’t stay here. I am appalled at the response from the management who said the next morning after we had vacated the room they couldn’t smell smoke. I had opened the windows to try and get rid of the smell. I definitely won’t be staying here again or at any of the other Redwing Lodges.
Louise
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 27. Okt. 2023
We are really sorry to hear you did not enjoy your recent stay with us, you raised your concerns with reception that you thought cigarette smoke was coming into your bathroom from the extractor fan, the manager was very concerned by this and did go to investigate but could find no evidence of smoke in the bathroom. She did contact head office to raise this and concern and maintenance and complaints attended the hotel and they could not find anything wrong with the extractor fan or smell any smoke cigarette smoke coming from it, obviously the manager saw this as a safety concern but the extractor fan has passed all safety checks, and deemed to be in good working order. We take all guests issues raised and investigate thoroughly and could find no evidence of your complaint. We are have a zero tolerance to smoking anywhere within the hotel, and guests would be asked to leave and fined 150 if there was evidence of this.We unfortunately cannot refund a guest if there is no evidence after our investigation was complete and all issues raised failed to find anything wrong with the room.Karen Hotel Manager
10/10 – Hervorragend
Ahlam
Mit der Familie gereist
24. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ahlam
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Karen Hotel Manager am 2. Nov. 2023
Thank you Ahlam for leaving us your feedback a MASSIVE THANK YOU for awarding us a fantastic 10 out of 10 score. It is always wonderful to get positive feedback from our guests when they have enjoyed their stay with us. Karen Hotel Manager
10/10 – Hervorragend
Barbara
21. Okt. 2023
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Very clean. Good choice for breakfast. The sofa bed was showing signs of wear, bathroom could do with a "face lift". All staff very friendly.
Barbara
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Karen Hotel Manager am 27. Okt. 2023
Thank you Barbara for taking the time to leave us your feedback, we are very pleased that overall you had a pleasant stay with us and found the hotel clean, staff welcoming and enjoyed the FREE lite breakfast the hotel makes available to all guests who wish to take advantage of this freebie. A BIG THANK YOU for awarding us a fantastic 10 out of 10 score. Karen Hotel Manager
10/10 – Hervorragend
Alex
20. Okt. 2023
Alex
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Karen Hotel Manager am 27. Okt. 2023
Thank you Alex for awarding us a Fantastic 10 out of 10 score a BIG THANK YOU, we are very happy you enjoyed your recent stay with us. Karen Hotel Manager
8/10 – Gut
Julie
Mit der Familie gereist
16. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice little hotel, clean and tidy. Very good for the money. Beds were a little squishy but apart from that, couldn’t fault it!
Julie
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 27. Okt. 2023
Thank you Julie for taking the time to leave us your feedback we are very happy that overall you enjoyed your recent stay with us and found the hotel clean and tidy.Karen Hotel Manager
2/10 – Ungenügend
nicholas
Mit dem Partner gereist
16. Okt. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Toilet was blocked staff refused to sort and room dirty
nicholas
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 27. Okt. 2023
Thank you Nicholas for taking the time to leave us your feedback, I have checked with the staff on duty who has told me that the toilet issue was resolved when you brought it to the receptionists attention, the room was also clean as the rooms are inspected after the cleaners leave to make sure every thing had been doe correctly and nothing is was missed.Karen Hotel Manager
10/10 – Hervorragend
anita
15. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
anita
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Karen Hotel Manager am 27. Okt. 2023
Thank you Anita for taking the time to leave us your feedback. We are very happy that you enjoyed your recent stay with us and a BIG THANK YOU for awarding us a fabulous 10 out of 10 score. Karen Hotel Manager