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Bewertungen von Star Hotel, South Leicester

2 out of 5
Star Hotel, South Leicester
Elmfield Avenue, Off London Rd,, Stoneygate, Leicester, ENG

Bewertungen

5,0
11 von insgesamt 206 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
39 von insgesamt 206 Gästebewertungen haben eine Bewertung von 8 - Gut" "
52 von insgesamt 206 Gästebewertungen haben eine Bewertung von 6 - Okay" "
39 von insgesamt 206 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
65 von insgesamt 206 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,2/10

Sauberkeit

6,2/10

Personal & Service

4,2/10

Ausstattung

4,4/10

Zustand der Unterkunft

5,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service

6/10 – Okay

Sarah

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tim am 6. Nov. 2023
We appreciate your positive rating, Sarah! We take pride in providing our guests with a great experience. Regards, Tim

2/10 – Ungenügend

Tuomo

Aufenthalt von 1 Nacht im September 2023
Antwort von Joey am 6. Nov. 2023
Sorry for the unpleasant experience you had with us, Tuomo! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

2/10 – Ungenügend

Kieran

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Shambles
The Hotel has been closed due to fire a few weeks now. No warning to say this was the case, so arrived at the hotel to find it closed and cordoned off. No way to contact hotels.com and ruined the weekend away.
Aufenthalt von 1 Nacht im September 2023

6/10 – Okay

Mohammed

Aufenthalt von 1 Nacht im März 2023
Antwort von Ammy am 23. März 2023
Hi, Mohammed! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 – Hervorragend

Timothy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great value, great location, really nice, friendly and helpful staff.
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Eva am 7. Feb. 2023
Heartfelt gratitude for sharing this, Timothy! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

10/10 – Hervorragend

Timothy

Aufenthalt von 1 Nacht im Januar 2023
Antwort von Eva am 7. Feb. 2023
Hi, Timothy! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

6/10 – Okay

Lee

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Eva am 7. Feb. 2023
Hi, Lee! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

10/10 – Hervorragend

Tony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Eva am 4. Jan. 2023
Hi, Tony! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

10/10 – Hervorragend

Tony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Eva am 4. Jan. 2023
Thanks for rating us superbly, Tony! Glad to know that you loved our services :) Regards, Eva

2/10 – Ungenügend

Jordan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Shocking
Absolutely shocking for the price i paid for the hotel Absolutely shocking services wouldnt recommended staying here
Aufenthalt von 5 Nächten im Dezember 2022
Antwort von Eva am 4. Jan. 2023
Hi, Jordan! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva

8/10 – Gut

William

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Ava am 22. Dez. 2022
Thanks for rating us superbly, William! Glad to know that you loved our services :) Regards, Ava

2/10 – Ungenügend

Matthew

Aufenthalt von 1 Nacht im November 2022
Antwort von Ammy am 1. Dez. 2022
Hi, Matthew! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good nights sleep
Room was changed as light not working No quibble very friendly no problem with this Its cheap and cheerful but will use it again very close to de montfort hall 10 min walk
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Eva am 19. Nov. 2022
Thank you for rating us positively, Paul! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

6/10 – Okay

Christopher

Gut: Sauberkeit
Aufenthalt von 1 Nacht im September 2022
Antwort von jan am 11. Sept. 2022
Hi, Christopher! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

10/10 – Hervorragend

Kameron

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent experience, no complaints
From walking in, you instantly get a super warm and family feel. In asian culture we care about hospitality and we do it well, and that’s exactly what i was met by. The whole process of booking and checking in was so easy and straightforward, a great experience for my first time booking a hotel, and doing a solo trip. The room was very humble and lovely! The bedsheets smelt amazing, and the bed comfortability was out of this world!! I had the best sleep honestly. I will absolutely definitely come back here when I go to Leicester again, without a doubt! Thank you very much to them for having me :)
Aufenthalt von 1 Nacht im August 2022
Antwort von Ammy am 30. Aug. 2022
Hi, Kameron! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

6/10 – Okay

Mark

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Poor
Poor and no TV!! Also no card machine so bank transfer only Unprofessional
Aufenthalt von 1 Nacht im Juli 2022

2/10 – Ungenügend

Lionel

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Christina am 23. Juli 2022
Hi, Lionel! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Christina!

2/10 – Ungenügend

Donna

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Ammy am 24. Juli 2022
Hi, Donna! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 – Ungenügend

Stuart

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Booked a single room on Monday. Arrived at property on the Wednesday, told had no single rooms left & said can have a double but pay an extra £15 for it even though there mistake. No tv or internet, plastic cups in room & paint all over carpet. Advice not to stay here unless your desperate.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Simon am 18. Juli 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 – Hervorragend

Anas

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Simon am 11. Juni 2022
Thanks for rating us positively, Anas! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Simon

10/10 – Hervorragend

Anas

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Ammy am 11. Juni 2022
Hi, Anas! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 – Schlecht

Adam

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Star Hotel, no stars included
should not be open - or should be half price. piles of rubbish out the front, sign completely bust, VERY basic. has been opened 6 months too early. Staff friendly but over priced for what it is. The sign of a 'bridal suite' upstairs made me shudder for any 'lucky couples' who stay here right now.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Ammy am 11. Juni 2022
Hi, Adam! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 – Ungenügend

Linzi

Aufenthalt von 1 Nacht im Mai 2022
Antwort von Christina am 7. Juni 2022
Apologies for the inconvenience caused, Linzi! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!

2/10 – Ungenügend

Chris

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Avoid like the plague.
Quite simply the worst hotel I have ever stayed in. I simply left, and not heard anything from hotels.com regarding refund or charging.
Shower door off it’s mountings
Unsafe, dangerous electrics.
Broken furniture.
Damaged walls
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Simon am 10. Juli 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 – Okay

Verifizierter Reisender

Hotel was very standard, had issue with first room but staff sorted problem very quickly. No tvs in the room. Staff very friendly and helpful.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Ammy am 10. Juli 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 – Ungenügend

Anthony

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worst hotel
Mould in the rooms. Shower was broken. No breakfast. No reception. Extremely poor quality.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Simon am 23. Juni 2022
Hi, Anthony! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 – Okay

Douglas

Aufenthalt von 1 Nacht im Mai 2022
Antwort von Christina am 31. Mai 2022
Hi, Douglas! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

4/10 – Schlecht

NILESH

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tiring stay
Room wasn't ready not for 2pm or 6om when I arrived, had get bed made while I waited. No food or breakfast served, but the advertisement showed a lot of services which are not supported, false . advertising Bed was terribly soft, no phone in room, had to go down to reception to ask for another pillow
Aufenthalt von 2 Nächten im Mai 2022
Antwort von SImon am 11. Juli 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 – Ungenügend

Matthew

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Christina am 17. Mai 2022
Hi, Matthew! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

8/10 – Gut

Amin, New Cairo

Geschäftlich gereist, Mit einer Gruppe gereist
Card machine wasn't working but could pay by transfer.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Ammy am 22. Mai 2022
Hi, Amin! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

8/10 – Gut

Wayne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2022
Antwort von Ammy am 6. Mai 2022
Hi, Wayne! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 – Ungenügend

W.T.F.

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2022
Antwort von Jane am 13. Apr. 2022
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

2/10 – Ungenügend

Priyesh

Aufenthalt von 1 Nacht im April 2022
Antwort von Cheshta am 6. Apr. 2022
Hi, Priyesh! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

4/10 – Schlecht

Christopher

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Hotel is being refitted and not advertised correctly - no 40” tv in room - not complimentary tea bagsvect - I did get a kettle on request - I haggled a discount but would rather pay for what we need . Friendly apologetic staff tho
Aufenthalt von 1 Nacht im März 2022
Antwort von Thomas am 25. März 2022
Hi Christopher, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Thomas

2/10 – Ungenügend

Sonia

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Terrible living standards and service
There was no heating or hot water in the room. When we complained we were simply told there was nothing that could be done. In many attempts to contact the hotel to speak to a manager or someone to offer a solution to this uncomfortable stay, it seems the staff aren’t competent to deal with my problem appropriately and no one seems to be bothered in addressing my complaint. I have now sent several emails and rung up everyday for 2 weeks and am still no further forward.
Aufenthalt von 1 Nacht im November 2019

2/10 – Ungenügend

Abbey

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Terrible with scammers staff who round stealing people stuff
Aufenthalt von 2 Nächten im November 2019

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room we were given was not serviced, so had to be moved ,there was dust in and on the furniture, no shower tray ,and shower head needs replacing, pillows were hard ,and only one each .Breakfast was pretty good, all in all the hotel is tired and needs a makeover. Staff were helpful
Aufenthalt von 1 Nacht im November 2019

4/10 – Schlecht

Definate

Aufenthalt von 1 Nacht im November 2019

2/10 – Ungenügend

Vladimir

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
💩💩💩
Dirty room and the staff are rude
Aufenthalt von 1 Nacht im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing great staff, clean room, good breakfast , heaters working
Aufenthalt von 1 Nacht im November 2019

4/10 – Schlecht

J

Aufenthalt von 1 Nacht im Oktober 2019

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Untidy
Waste hotel ever, very untidy
Aufenthalt von 1 Nacht im Oktober 2019

6/10 – Okay

Phillip

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice staff, clean beds, hot shower, convenient location.
Aufenthalt von 2 Nächten im Oktober 2019

6/10 – Okay

Anthony

Geschäftlich gereist
Aufenthalt von 1 Nacht im Oktober 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Tired Budget hotel, clean and good breakfast
low price which suited me. rooms clean but very tired - dirty marks on wall paper , cupboard in pieces, worrying looking plugs. BIG issue was the night worker opened my room - the was about to let someone into the room (obviously could not find the key downstairs as i had it) and then apologies and stood outside my door laughing. BIG plus breakfast a lovely surprise - well cooked and lots of cereal options. the room and bathroom was clean. good heating in the room. tiny towels. windows had been set top open just enough so they were not accessible from outside.
Aufenthalt von 1 Nacht im Oktober 2019

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Disappointed
The bed was like sleeping on springs, cornflakes where like cardboard could tell they were cheap brand. No lifts. Noise by staff or other guest on the grounds unacceptable levels at 12am. Overall the hotel could do with a little tlc.
Aufenthalt von 1 Nacht im August 2019

4/10 – Schlecht

Peter

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
mouldy shower
Disappointing in that the shower was in a grim state, with black mould much in evidence. Did I mention it? Nooo, I'm British and we don't complain! On the plus side, I was shown to the nearest pub by the Reception staff with much humour and good will.
Aufenthalt von 1 Nacht im August 2019