Hello,We are sorry if you do not speak English or French but our team does not speak Japanese.The photos on our hotel clearly show that our rooms are accessible by a spiral staircase and are on the upper floors only accessible by stairs. You also received an email informing you to only take small bags because there are a lot of steps to climb.SincerelyChristelleThe booking office

Good morning,You want to stay in a village dating from the Middle Ages, I remind you that at that time, the constructions were small, our hotel dates from the 14th century and we adapted to the structure of the building to fit out our rooms. So yes, the rooms are small but have all the comforts. Otherwise, you had to stay on the mainland where you would find modern hotels with bigger rooms.SincerelyChristelleThe booking office

Dear sir,We take your comments into account and we are sorry for what happened. For our part, it is well written on our side that we must collect the payment on the customer's card, so we have applied these conditions. If EXPEDIA communicated bad information, we are for nothing. On the day of your arrival, we wanted to make the payment but the card you gave us was invalid and therefore no longer guaranteed the reservation. We tried to call you but the phone number didn't work so we sent you an email notifying you of this. Since that was the only means of communication we had with you. Having had no return from you that day and noting that you had never reconfirmed your reservation since May 15 (day of the reservation) for your arrival on September 03, we have therefore taken the liberty of canceling this stay, as this is no longer covered via your credit card number.SincerelyThe booking office