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Bewertungen von Brisas Arenal Hotel

2.5 out of 5
Brisas Arenal Hotel
1.6 kms southeast from Z13, La Fortuna, Alajuela

Bewertungen

9,2

Wunderbar

171 von insgesamt 255 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
60 von insgesamt 255 Gästebewertungen haben eine Bewertung von 8 - Gut" "
15 von insgesamt 255 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 255 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 255 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Michael

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Der Check in verlief reibungslos. Danach keinen Hotelangestellten mehr gesehen. Das Frühstück ist nicht inbegriffen, man muss es am Vortag bestellen und bekommt es aufs Zimmer gebracht. Wir verbrachten 3 Nächte dort. Das Zimmer wurde nicht gereinigt, Betten nicht gemacht, Mülleimer im Bad nicht geleert. Das Hotel hat einen schönen Wanderpfad auf dem man Frösche beobachten kann.
Aufenthalt von 2 Nächten im September 2021
Antwort von Fer am 22. Sept. 2021
Thank you very much for letting us know! It was a pleasure!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2021

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolles Frühstück mit tollem Blick und gemütliche Terassen mit Schaukelstuhl. Die Dusche war etwas gewöhnungsbedürftig.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von . am 9. Jan. 2020
Thank you very much, it was a pleasure!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Unterkunft mit toller Aussicht auf den Vulkan
Die Unterkunft ist sehr schön gelegen, abseits vom Massentourismus in der Innnenstadt. Die Zimmer haben einen fantastischen Ausblick auf den Vulkan. Und im Garten schwirren Kolibris und jede Menge andere Vögel herum. Das Frühstück ist gut aber vergleichsweise wenig. Die Whirpools im Zimmer sind nett, aber auch gleichzeitig der haupt negativpunkt der Unterkunft. Denn leider scheinen diese einen leich feucht modrigen Geruch zu verbreiten. Der sich den Tag über immer im Zimmer anstaut. Des weiteren ist es schade, dass man for die Fenster keine Inektengitter ziehen kann um auch Nachts mal die Fenster öffenen zu können.
Aufenthalt von 3 Nächten im März 2019
Antwort von Cristian am 5. Apr. 2019
Thank you very much for your valuable comment is very important for us as it will help us improve, we are glad to know that you enjoyed your stay, as well as breakfast and the birds in our garden. We hope you can visit us again

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Freundliches und hilfsbereites Personal, traumhafte Anlage mit vielen Vögeln, Parkplatz direkt vor dem eigenen Zimmer, Restaurants, Bank, Supermarkt in 5 min. mit dem Auto zu erreichen, insgesamt alles Super Zimmer sind sehr feucht( hohe Luftfeuchtigkeit) Wir waren im November da und es hat viel geregnet
Aufenthalt von 3 Nächten im November 2018
Antwort von Christhiam am 24. Nov. 2018
Thank you very much for your comment, it is very important for us, we are glad to know that you enjoyed your stay. Best regards.

10/10 – Hervorragend

Weltenbummler, Hamburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gepflegte Bungalow-Anlage in einem herrlichen Park
Alles wunderschön, auch das Frühstück und de 30 Min. Walking Trail durch den Urwald.
Aufenthalt von 2 Nächten im Februar 2018
Antwort von Christhiam am 17. Apr. 2018
Hi thank you for visiting us, it has been a pleasure to welcome you. Best regards.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rwally nice apartement near Vulcan Arwnal with a gorgeous view in the jungle! Nice breakfast, team was super-friendly!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Suite ist einfach Weltklasse!
Wir hatten eine Suite. Diese würde ich jederzeit wieder nehmen. In der Hotelanlage findet man viele kleine Pagageien und Tukane. Alles toll angelegt. Lediglich die übersichtliche Früchtegebung beim Frühstück ist verbesserungswürdig. Von jeder Frucht ein Stück ist dann eben doch nicht genügend. Alles andere wirklich hervorragend. Bewertung der Suite!

10/10 – Hervorragend

Brigitte

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Daniel, schweiz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
gute hotelwahl für ausflüge
Gueter ausgangspunkt für div. Exkursionen. Guete, geräumige zimmer in tropischer gartenumgebung.

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A wonderful secluded spot in the mountains. Walking distance to Fortuna Waterfall
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jazmin am 20. Mai 2024
Hi Eric, thank you for taking the time to give us your feedback.We are glad to hear that you enjoyed your stay at our hotel and that you were able to enjoy the views and the nature that surrounds us.Best regards.

10/10 – Hervorragend

Michele

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, wonderful view, clean room, and friendly staff. Woke up to the sounds of you and right outside our room!
Aufenthalt von 2 Nächten im März 2024
Antwort von Jazmin am 20. Mai 2024
Hello MicheleThank you for taking the time to let us know your opinion, we are glad to hear that you enjoyed your stay in our hotel and the beauty that surrounds us.Best regards

6/10 – Okay

Truc, Houston

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
We stayed in cabin C5 and the room is spacious and clean. We did have 3 issues (1) the very firm bed which felt like we were sleeping on the spring box and not a mattress; (2) the bathroom door creaked so loudly that we were certain it woke up all our neighbors and the animals outside when we used the bathroom at night and (3) the shower water never got hot, just warm. If you don't mind any of these then the place is fine and a good value for the money.
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Lori

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful gardens and view of arenal volcano. Loved the hiking path on the property (about a 30min. Walk to complete the trail). Nice breakfast area with view of bird bath that attracts many different kinds of birds. Breakfast was not included in our stay, so we only had breakfast on site once.
Aufenthalt von 2 Nächten im Januar 2024

4/10 – Schlecht

Eric

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
A major disappointment. No staff, no service. Reception amounts to handing over the key and off you go unescorted down the hill to your accommodation. Room was not bad, reasonably comfortable and furnished but lacked hot water. Cable television never worked during our three night stay.. No bar or food available during the day. Small restaurant with one worker to do everything. Fortunately he was a very good cook and pleasant waiter. but we never stayed around to see how he handled the dish washing. We had an excellent meal in an empty restaurant. We were the only people there that night, and wanted to return the next night, a week night, to save us driving into town, only to be informed that the restaurant would be closed. In short if you are only looking for a dry and clean room to hang your head this place works. As a resort hotel it falls very short. There must be better places to be found in the area for the same price.
Antwort von Brisas Arenal am 24. Feb. 2024
We're glad to hear that you found the room comfortable and well-furnished. We appreciate your feedback and will take steps to improve our services. We apologize for any inconveniences and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for sharing your comments!

6/10 – Okay

Paul

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Booked through Expedia Plainly said breakfast included Had coffee only & partner had a full breakfast Upon checkout the guy told me I owed for two full breakfast I showed him the receipt from Expedia & he told me I still owed for 2 full breakfast Had to argue with him & ended up paying for 1 full breakfast & coffee Bed in room was Very Hard Little parking with lots of Muddy area’s

10/10 – Hervorragend

Raj, Fairfax

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful yard and farms with various tropical plants and birds including parrots,hummingbirds! Well maintained plantation.. bathrooms are not in good condition but all else very good.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Kaitlin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay in La Fortuna! This property is slightly removed from the town which we thoroughly enjoyed the quiet. The grounds are very clean and well kept with lots of birds, flowers, puppies, and a beautiful view. The room was very clean, staff were friendly and breakfast was fantastic! Highly recommend and would stay here again!
Aufenthalt von 3 Nächten im Januar 2024

8/10 – Gut

varun

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Robert

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Secluded, lush grounds, relaxing hammocks and rockers on the private porch. good food
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Chelesty

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed there for one night. The room was nice and clean. The area is nice. The staff is very friendly. We dined at the restaurant “yellow tree” inside the hotel properties, we loved the food! It was tasty, well presented and the chef was friendly too.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Natalia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful property. A great value for the price. Super convenient location near several main attractions and town. Amazing view of the volcano from the property. Calm and beautiful. Great customer service. Thanks!
Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Incredible!
This was a little gem! One of our favourite stays for a fun natural stay. Fall asleep to the animals in the rainforest. Hear the rain fall. Customer service was second to none. Exceptional care of those staying here. Restaurant was awesome, too. Just a great place overall!
Aufenthalt von 2 Nächten im März 2023

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful, well-tended property. Far enough from town to be peaceful. Close enough to enjoy in town activities. Room was clean and basic.
Aufenthalt von 3 Nächten im März 2023

8/10 – Gut

Petra

Mit der Familie gereist
Gut: Zustand der Unterkunft
In a quiet part of la Fortuna, I’m on the hill. Beautiful garden surrounding the cabanas, full of birds. Nice room with 6 beds, perfect for our family. Water a bit wonky and cloudy out of the tap. We never saw the owner checking in or anyone at all checking out. I would definitely stay there again
Antwort von Chris am 8. Jan. 2023
Hi, we are glad to know that you enjoyed your stay. I would just like to clarify that in Costa Rica when there is a lot of water pressure in the pipes it is normal that due to the pressure, the water comes out a little white but it happens throughout our country, Costa Rica has 100% potable water, we hope you can visit us again soon.

10/10 – Hervorragend

Yi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The garden is beautiful. It's close to downtown, and quiet location. The front desk is very helpful. One of our tour guides didn't show up, the front desk helped us to find an alternative tour on that day. She also recommended a local hot spring which only costs $8 pp, and it's wonderful experience, definitely worth it.
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von fer am 24. Dez. 2022
Thank you very much for your visit, it was a pleasure to receive you.We hope to see all of you again :)

8/10 – Gut

R

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gorgeous Place run by Lovely People
Loved Brisas Arenal. Gardens are beautiful. Room was large. Staff were AMAZING. Food was delicious. I definitely recommend this hotel. I would suggest hiring a car if you want to stay here though as Taxi's are expensive and you are out of town so really need transport.
Aufenthalt von 5 Nächten im Dezember 2022
Antwort von fer am 20. Dez. 2022
Thank you very much for your visit :)

10/10 – Hervorragend

Daniel, Kansas City

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von fer am 20. Dez. 2022
Thank you very much for your visit :)

10/10 – Hervorragend

Gary, Irvine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved being off the main road and the uniqueness of the property. We enjoyed sitting on the porch with nature around us and the view of the Arenal volcano. We enjoyed the hammocks too.
Antwort von Christhiam am 4. Dez. 2022
Hi Gary, thank you very much for your comment, it was a pleasure meeting you, we hope you can come back very soon.Best regards

8/10 – Gut

Sally

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hidden gem that's close to town
This place felt like a hidden gem. Private little cabins on gorgeous grounds with a beautiful view of the volcano (when the clouds parted). But it was super close to downtown La Fortuna and other activities in and around town. Our only complaints were that the breakfast was not good and the wifi was spotty. But the price was very reasonable and we thoroughly enjoyed our visit.
Aufenthalt von 3 Nächten im August 2022

10/10 – Hervorragend

Carlos

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nos encantó todo!!
Aufenthalt von 1 Nacht im Juli 2022
Antwort von fer am 3. Aug. 2022
Muchas gracias, fue un gusto haberles recibido. Esperamos que regresen pronto.

4/10 – Schlecht

Stephen

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit
The property grounds are very beautiful and well maintained. The rooms are not luxurious by any standard, but they seemed adequate upon arrival. On our second day of our 2 day stay, our room became infested with countless flying insects (maybe termites). The staff was responsive and did move us to another room, which helped, but the overall impression of the stay turned from neutral to negative after that experience, especially because this happened during bedtime, and we had an early morning ahead of us to get back to San Jose and drop off our rental car before our flight. With 3 small children, this made our last night in Costa Rica not exactly pleasant and relaxing. Speaking of 3 small children, I booked this particular hotel through Expedia with them in mind, for two reasons. 1) it had a room with bunk beds 2) breakfast was said to be included. We arrived at the hotel at 8:30pm, and the lights at the reception building were off and doors were locked. So keep that in mind if you stay here. Arrive before 7pm. Also, the included breakfast isn't included. You have to order it the night before, and it's $6 per adult, $3 per child, and they bring it to your room. When I booked the room through Expedia, I had my party listed as 2 adults and 3 small children, but somehow the booking didn't end up including the kids. I didn't know this, but when I was asking about breakfast, the front desk guy demanded I pay them more money. I laughed at him and left. I rate my stay 3/10
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Christhiam am 23. Juli 2022
Good morning Stephen, to begin with, we are sorry that your stay was not what you expected, but as data to highlight, on July 17, you did not want your room to be cleaned, so we do not know how clean it was, our hotel is in the middle of the mountain, so it is totally logical that there are insects and other animals, ants usually enter the rooms if there is food leftovers due to lack of cleanliness and in your case, the room is not cleaned because you do not wanted it, even so the inconvenience was quickly solved Regarding the reservation, both in our system and on the Expedia page, your reservation was made for 2 people, therefore the price was for 2 people, it is the guest's responsibility to verify the details of their reservation, dates, number of nights and number of people, and if in our system the reservation says 2 people and you arrive with 5, it is logical that there are additional people. Regarding breakfast, I personally explained to you that it was not included but that I had the authorization to include 2 breakfasts but you would have to pay for extra breakfast, as well as explaining in a friendly way that according to our policies the client is responsible for paying for any extra person, and in this case it was 2, since you had a child under 1 year old and even so I tried to help the best I could, but nevertheless, you recognize that you laughed at me and left, when I had nothing what to do with what happened. We are sorry that the general impression of your stay went from neutral to negative. Regards

10/10 – Hervorragend

Salvador

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have to say for being a off the beaten path property it is one of my top ten places I’ve stayed at in overall comparison.. Starting with the gentlemen that checked us in to the hospitality of the breakfast.. As for location: Amazing.. Getting there is a bit dicey but well worth the drive from La fortuna.. This place is amazing and a defininate come back.. Please tell your guy who checked us in thank you for the map and all the suggestions specially about cacique and the taster.. Those guys are awesome!!!!! Over all 5 Stars.. I’ve been all over US and other countries and gotta say this is top 3…
Aufenthalt von 1 Nacht im Juli 2022
Antwort von fer am 8. Juli 2022
Thank you very much for us it is very important to know your opinion after the stay of our guests. It was a great pleasure to have received you, our main objective is that you feel at home. We hope to receive it again

10/10 – Hervorragend

Savannah, Port Saint Lucie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s basically a cabin. So it can be noisy with the birds and bugs outside and ants get in very easily (and into your food). But the staff are amazing, accommodating, and welcoming. The on site restaurant is absolutely delicious with the best host and cook you could ask for. We had children with us and the only thing we wish we had at this hotel was a pool. The kids still loved searching the hotel grounds for animals. We felt very safe and at home.
Aufenthalt von 7 Nächten im Juni 2022
Antwort von Christhiam am 3. Juli 2022
Hi Savannah, Thank you very much for your words. It was a pleasure!!

8/10 – Gut

angelica solorzano

Aufenthalt von 3 Nächten im Juni 2022

10/10 – Hervorragend

sarah lisbeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food was excellent at the restaurant and beautifully presented, we also loved the peaceful surroundings. We saw Toucans on our last morning just outside which was a highlight. Thank you
Aufenthalt von 2 Nächten im April 2022
Antwort von fer am 10. Juni 2022
Thank you very mich for your visit, it was a pleasure.

10/10 – Hervorragend

Sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
La cabaña muy limpia y como la ofrecieron con su vista a los jardines, la atención excelente.
Aufenthalt von 1 Nacht im April 2022
Antwort von Christhiam am 14. Apr. 2022
Hola Sandra, muchas gracias por tu valioso comentario, esperamos que puedas volver a visitarnos pronto. Saludos

10/10 – Hervorragend

Vincent

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place away from the crowd
Very clean, comfortable, and cozy
Aufenthalt von 2 Nächten im April 2022
Antwort von Chris am 10. Apr. 2022
Hi Vincent, thank you, we hope you can visit us again soon. Best regards

10/10 – Hervorragend

Adria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Neat, Tidy, Great location, Friendly Staff!
Aufenthalt von 2 Nächten im März 2022
Antwort von Chris am 10. Apr. 2022
Hi Adria, thank you, we hope you can visit us again soon. Best regards

10/10 – Hervorragend

Anh

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing! Our favorite place of our trip. We saw a toucan singing in the morning. The view of the volcano is really nice.
Aufenthalt von 2 Nächten im März 2022
Antwort von fer am 22. März 2022
Thank you very much, it was a pleasure :)

10/10 – Hervorragend

Yao

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quiet, friendly gem of a place
Loved this place! It was so quiet with a beautiful view of Arenal. When we were checking in, we saw some created guans in a tree, and lots of other varieties of birds right on the property. The staff were also incredibly friendly, with the receptionist recommending the locals’ favorite hot springs, Termalitas, over fancier options like Tabacon. Would definitely come again!
Aufenthalt von 2 Nächten im März 2022
Antwort von fer am 22. März 2022
Thank you very much, it was a pleasure for us. We hope to see you soon ;)

8/10 – Gut

RICHARD

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very comfortable stay
Lovely place just a few minutes drive from La Fortuna, with lots of things to do very nearby. The accommodation is extremely generous and comfortable as all other reviews say. We were quite disappointed as there was no view from our room... the view of the volcano was obscured by the staff accommodation, and we had other guests cars parked directly outside our seating area which really spoilt the outlook. Better care could be given to parking arrangements I think, the cars shouldn't park here... management could easily fix this to improve these rooms (area C). We went to go to the on-site restaurant on our second but our it wasn't opening that day. But of a shame as it has been open the night before and looked lovely. No info was given about when it would be open/closed. The grounds of the Brisas are absolutely gorgeous, and there's a nice little forest trail you can walk too. All in all, a good stay, very good value for the money we paid and we were happy overall.
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Chris am 10. Apr. 2022
Hi Richard, thank you, we hope you can visit us again soon. Best regards

10/10 – Hervorragend

Tania

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice hotel
The staff was very nice and helpfull. They gave us numerous ideas of spas. The room was very clean and spacious. We will come back
Aufenthalt von 2 Nächten im Februar 2022
Antwort von fer am 19. Feb. 2022
Thank you very much, it was a pleasure.

10/10 – Hervorragend

Kelly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
Beautiful place!! Friendly helpful staff! Huge rooms, very clean
Aufenthalt von 1 Nacht im Januar 2022
Antwort von fer am 19. Feb. 2022
Thank you very much, it was a pleasure :)

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were blown away by the beauty of the property! The rooms were nice and big. Our shower wasn’t real warm but it was fine for the 3 days we were there. Beds were okay but we slept just fine. The restaurant on property was fantastic. Would stay here again
Aufenthalt von 3 Nächten im Dezember 2021
Antwort von fer am 4. Jan. 2022
Thank you very much for your comment, it helps us to see the aspects to improve. Thanks for visiting, we hope to see you soon.

10/10 – Hervorragend

Chang-Lin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2022
Antwort von fer am 4. Jan. 2022
Thank you very much for your visit :)

10/10 – Hervorragend

Masahiro

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great as we expected.
Aufenthalt von 5 Nächten im Dezember 2021
Antwort von fer am 31. Dez. 2021
Thank you very much! It was a pleasure :)

10/10 – Hervorragend

Juan Pablo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Una estancia agradable, buena ubicación cerca del volcán el Arenal, de la cascada y la fortuna. Solo hay que mejorar en las almohadas.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von fer am 30. Dez. 2021
Muchas gracias por tu comentario, esto nos ayuda a mejorar. Fue un gusto haberles recibido.

2/10 – Ungenügend

Pamela

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The person checking us in was from the coffeeshop a d couldn't give much information on the room/hotel. Tried to take a shower after checking in, only cold water. Tried taking a shower in the morning ONLY cold water, tried everything to no a avail....VERY disappointed to say the least. Coffeemaker didn't work and the sheets smelled like a chemical.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von fer am 4. Jan. 2022
Pamela we are very sorry that you have had these inconveniences during your stay, we always try to give an excellent service to all our guests.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay at Arenal
Our stay here was fine. The room is okay. The only thing was that the glasses and cutlery didn’t get cleaned so we had to do ourselves in the bathroomsink. The hotel is a long way from the city so you need a car or you will have to get a taxi.
Aufenthalt von 3 Nächten im November 2021
Antwort von fer am 11. Dez. 2021
Hello, thank you very much for your opinion. This helps us to improve certain aspects.