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Bewertungen von Banyan Tree Krabi

5 out of 5
Banyan Tree Krabi
279 Moo 3, Tambon Nong Thale, Amphoe Muang, Krabi, Krabi

Bewertungen

9,6

Außergewöhnlich

71 von insgesamt 81 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
6 von insgesamt 81 Gästebewertungen haben eine Bewertung von 8 - Gut" "
2 von insgesamt 81 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 81 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 81 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

10/10

Sauberkeit

9,8/10

Personal & Service

9,8/10

Ausstattung

9,8/10

Zustand der Unterkunft

9,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Michael, Ratingen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent resort and staff. We experienced great service and friendliness in a marvelous environment. Definitely worth a trip and longer stay.
Aufenthalt von 5 Nächten im November 2023
Antwort von Pop am 11. Dez. 2023
Dear Michael,Thank you for choosing Banyan Tree Krabi for your holiday.From the tranquility of our natural surroundings to the friendly service from our entire team; I am delighted that all combined to create a memorable stay for you.We strive to deliver service excellence which is synonymous with our brand and it is wonderful to read that your experience exceeded your expectations! Michael, thank you once again for your stay. We anticipate welcoming you back in the future for perhaps an even longer escape to tropical splendour!With kind regards,Haruethai Maneerat (Pop)General Manager

8/10 – Gut

Gerard

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Very nice hotel but far of everything and the service is not fantastic as we can expect in a 5 stars
Aufenthalt von 3 Nächten im November 2023
Antwort von Pop am 11. Dez. 2023
Dear Gerard,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Marco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ich kann es nur empfehlen, der Service der Mitarbeiter ist überragend, besonders bedanken möchte ich mich bei Kuhn Kai, dem Duty Manager, er ist ein Vollprofi und weis genau worauf es in einem 5. Sterne Resort ankommt. Er hat die 14. Tage Urlaub zu einem unvergesslichen Erlebnis gemacht. Des Weiteren möchte ich mich auch bei Captian Roit , Toey , Steve und Eve bedanken. Ihr seit Klasse, weiter so und bis bald 🙏 Mit freundlichen Grüßen M.D.S & K.E
Antwort von Nigel Fisher am 27. Dez. 2022
Dear Marco,Thank you for taking your time to share your wonderful experience of your stay here on Expedia. It's reassuring to hear that our team members especially Khun Kai, did go out of their way to make things perfect for two of you during the 14 days of stay. Be assured I will share your kind words to him including Captain Roit, Khun Toey, Khun Steve, and Khun Eve for their excellent service. We take pride in delivering the highest level of service and I am glad that we were able to fulfill your needs and provide you with a comfortable and worry-free stay.Marco, thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back in the future for another memorable visit.With kind regards,Nigel FisherGeneral Manager

10/10 – Hervorragend

Loreley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel is amazing. The staff is great and very attentive , so clean and away from the loud crowd of Ao Nang. I would give them 10 stars if I could.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

KIMBERLEY

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff couldn’t do enough for you
Aufenthalt von 2 Nächten im April 2024
Antwort von Pop am 4. Mai 2024
Dear KIMBERLEY,Thank you for choosing our resort for your recent getaway and for taking the time to share your comments. As a Banyan Tree property, a commitment to service excellence is the cornerstone of our brand and it is wonderful to learn that we surpassed your expectations for warm, attentive service. I have already shared your comments with our entire team to serve as added motivation to continue delivering the highest standards of service. KIMBERLEY, thank you once again for staying with us. We anticipate welcoming you back in the future to our Sanctuary for the Senses. With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Sean

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just...wow..
Aufenthalt von 3 Nächten im April 2024
Antwort von Pop am 4. Mai 2024
Dear Sean,Greetings from Banyan Tree Krabi!Thank you for choosing our resort as your getaway destination and sharing your experience with us. We are absolutely delighted to receive your fantastic feedback about your stay with us and it’s wonderful to hear all aspects of your holiday with us combined to create a memorable experience for you.Sean, thank you once again for your stay with us and we look forward to the opportunity to welcome you back for another fantastic stay at our Sanctuary for the Senses. With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

JAHAN REZAI

Aufenthalt von 9 Nächten im März 2024

10/10 – Hervorragend

Nishitha Reddy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The cancellation policy is terrible. They were really inflexible about late cancellation or modifying dates even though we had very valid reasons. Pissed me off to no end. We somehow made it to the trip. Once we got there, everything was excellent. Amazing hospitality. New property.
Aufenthalt von 6 Nächten im März 2024
Antwort von Haruethai Maneerat (Pop) am 2. Apr. 2024
Dear Nishitha Reddy,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics; however, I regret to read of your displeasure with the manner in which your booking from the third-party agent was handled. As a Banyan Tree property, we take comments such as yours seriously and I have already investigated this with our Front Office and Reservations teams.Given that you have raised your concerns in a public forum, it is imperative that I address this in a factual manner for the benefit of our potential guests who are reading your review.As you are aware, your booking was made through Expedia. Regretfully, under the terms and conditions of the booking that you made, there was a cancellation policy in place which is beyond our control. I recognize that you had challenges with your husband’s passport which were not anticipated, and it is unfortunate that your pre-arrival experience was marred with this challenge. Our Reservations team strived to accommodate your concerns, but they simply do not have the power to override terms and conditions from third-party agents. Moreover, they were also not able to adjust the period of travel as our resort was fully booked on the future dates that you suggested.I am delighted to read that these complications diminished once you stepped foot into our resort. I appreciate that you were impressed with our tranquil location, the design of our resort and the overall experience at our Sanctuary for the Senses; however, I regret that the moments leading up to your arrival were not filled with the excitement of travelling to a new destination, but, rather, fraught with complications that detracted from your peace of mind. Please kindly reconsider whom you have blamed for these unfortunate mishandlings and the negative sentiment you have undeservingly placed on our resort.Nishitha Reddy, thank you once again for choosing our resort and I sincerely hope we have a future opportunity to welcome you back to Banyan Tree Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

2/10 – Ungenügend

Mark

Verbesserungswürdig: Personal & Service
Terrible communication and customer service. Accidentally clicked the wrong button and booked. Attempted to get them to refund booking immediately. It was 3 minutes old and they refused. I called Expedia, they sent a letter to get a refund which was accepted. Then late last night I get a notice that it wasn't refunded. I still don't know the status of my booking. Avoid this chain.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Haruethai Maneerat (Pop) am 1. Apr. 2024
Dear Mark,Greetings from Banyan Tree Krabi!It is with genuine disappointment to read of the displeasure you experienced during the booking process. I recognize your frustration with accidentally clicking the incorrect button and then having to work through the hurdles of attempting to reverse the action.As a Banyan Tree property, we take feedback such as yours seriously and I have already conducted a thorough investigation with our team to gain a better understanding of the unfortunate incidents which occurred. As you have noted, your booking was made through Expedia. Regretfully, our Reservations team simply does not have the power to override confirmed bookings from third-party agents. It is not that they were being unsympathetic to your concerns, but, rather, that they just could not take the action you were requesting as it was beyond our business. The team acknowledged the cancellation without penalty charge to Expedia and requested them to cancel the booking; however, this action was not completed on their platform which left it beyond our control.Mark, thank you for your kind understanding. It is regretful that you had to deal with these avoidable complications. I hope that you were finally able to rectify this matter and that you still chose to stay with us at Banyan Tree Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Guy

Aufenthalt von 3 Nächten im Februar 2024

2/10 – Ungenügend

Peder

Aufenthalt von 7 Nächten im Januar 2024

10/10 – Hervorragend

Alba, Spring

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place is beautiful, relaxing, the food is great and the best is the staff who were very attentive and humble. We had the best host Dear.! A wonderful week!
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Pop am 4. Feb. 2024
Dear Alba,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your week-long tropical getaway and for sharing your feedback about your experience at our resort. We are truly delighted to have made such a positive impression on you with the warm, attentive service from our team of associates including your Banyan Tree Host, Dear, as well as the overall relaxation you enjoyed in a setting of tropical tranquility.Alba, thank you once again for your stay at our Sanctuary for the Senses. It would be our sincere pleasure to welcome you back in the future to deliver another memorable stay.With kind regards, Haruethai Maneerat (Pop) General Manager

10/10 – Hervorragend

Walter

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very pretty. It offers a tranquil atmosphere and great service. Food was top notch. The breakfast was one of the best I have seen at a resort. We went on the private boat tour and it was a highlight of our trip. I have stayed at Las Ventanas in Cabo and the Rosewood in Mayakoba and can say that I prefer the Banyan tree. Great for adults or families. I had a partial view room and it was great. I would recommend this property to travelers seeking a luxury experience and want a tranquil and beautiful environment.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Pop am 4. Feb. 2024
Dear Walter,Greetings from Banyan Tree Krabi! Thank you for your choosing Banyan Tree Krabi for your holiday and for taking the time to share your positive review. It's fantastic to hear that you appreciated the serene and secluded nature of our location, which is indeed a perfect choice for those seeking a peaceful relaxing day by the beach. It is great that you found our team to be warm, helpful, and always ready to assist you. Our team takes great pride in providing genuine and heartfelt service to our guests, and your kind words are a true testament to their dedication. I have already shared your praise with our entire team as they will be encouraged by your words and motivated to continue delivering exceptional service.I am thrilled that you enjoyed the amenities and features of your Partial Ocean Pool Suite, particularly the private swimming pool and jet pool, which provide a perfect spot to relax. Your appreciation of our breakfast offerings, with a variety of international cuisines, is also heartening to hear. We strive to cater to the diverse tastes of our guests, and we are pleased that our dining options met your expectations.I am delighted that you were able to book a half-day marine excursion to explore the beauty of Hong Island and its surrounding islands where you can swim, snorkel, and explore Krabi’s natural scenery.Walter, once again, thank you for choosing Banyan Tree Krabi for your stay, and for sharing your wonderful experience with us. It would be an absolute pleasure to welcome you back for another memorable visit to the tropics.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great spot to relax
Banyan Tree is a beautiful, comfortable, and safe place to stay outside Krabi. A walk to the rational park if you are interested in hiking the nature trail and an easy can ride to An Nong. Great boat trips available from the resort beach and breakfast is fantasric(great coffee).
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Susan

Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Ron

Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Ebony

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Pop am 11. Dez. 2023
Dear Valued Guest,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Mario, Valencia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing Hotel
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Haruethai Maneerat (Pop) am 27. Dez. 2023
Dear Mario,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Adam

Aufenthalt von 4 Nächten im November 2023
Antwort von Haruethai Maneerat (Pop) am 27. Dez. 2023
Dear Adam,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Masahiko

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023
Antwort von Pop am 11. Dez. 2023
Dear Valued Guest,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

mandeep

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort!
Aufenthalt von 2 Nächten im November 2023
Antwort von Pop am 11. Dez. 2023
Dear mandeep,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2023
Antwort von Pop am 11. Dez. 2023
Dear Valued Guest,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Khemiga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Pop am 31. Okt. 2023
Thank you for sharing your experience and for choosing Banyan Tree Krabi. We are delighted to hear that your stay with us was great and that you enjoyed every aspect of your vacation.We greatly appreciate your kind words regarding our location and it wonderful to learn that you found our secluded setting to be peaceful and relaxing. Thank you for your positive review and for choosing Banyan Tree Krabi. It was our pleasure to welcome you, and we look forward to creating more memorable experiences for you in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Abdulla

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Pop am 31. Okt. 2023
Dear Abdulla,Greetings from Banyan Tree Krabi!Thank you for your recent stay at Banyan Tree Krabi. I am delighted to read that you had such an excellent stay. It is wonderful that each and every aspect of your visit combined to create an exceptional experience at our Sanctuary for the Senses.Abdulla, thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back in the future for another memorable experience.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is very well maintained and the room we stayed at was so lovely, looks straight out into the ocean. As we were there celebrating our anniversary, the staff there decorated our room on the first day. I must say the breakfast is one of the best I’ve had in the luxury hotels I’ve stayed at, it’s comprehensive, and the staff there was so polite and sincere in their service. And I also enjoyed the coconut station along with the DIY mimosa station. The housekeeping staff was also very good, very detailed oriented and they know exactly and cleanliness level top notch. Well done, our stay has made a great impression of krabi and also for the banner of banyan tree in general.
Antwort von Pop am 31. Okt. 2023
Dear Mark,Greetings from Banyan Tree Krabi, your Sanctuary for the Senses!Thank you for choosing our resort for your tropical getaway to celebrate your anniversary. It is always a pleasure to read notes such as yours as it reaffirms the dedication and commitment exhibited by our team in delivering memorable stays for our guests.From the attentive service from our entire team to the special touches provided for your anniversary to the variety of cuisine on offer at our breakfast buffet at The Naga Kitchen including the fresh coconuts along with the DIY mimosa station (such a great way to start the day) to the cleanliness of your room from Housekeeping team; I am delighted that all combined to deliver a relaxing escape to paradise.Mark, thank you once again for staying with us and I sincerely hope to have a future opportunity to welcome you once again to our resort for your next holiday in Krabi. Kindly accept my deepest thanks and gratitude to you for choosing Banyan Tree.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Genuine hospitality and friendliness
The staff at banyan tree Krabi make this resort magnificent. Thankyou to Fip and Toey at the pool for the stretch session and ping pong table competitions, great cocktails with always with a friendly chat and smile, Ying at the restaurant for her genuine service and Napa who gives the best massages in Thailand. We wish you all the best and hope to see you again soon.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Pop am 31. Okt. 2023
Thank you for sharing your experience and for choosing Banyan Tree Krabi. We are delighted to hear that your stay with us was great and that you enjoyed every aspect of your vacation.We greatly appreciate your kind words regarding our location and it wonderful to learn that you found our secluded setting to be peaceful and relaxing. Thank you for your positive review and for choosing Banyan Tree Krabi. It was our pleasure to welcome you, and we look forward to creating more memorable experiences for you in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

HONGJI

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
리조트 자체가 커서 이곳저곳 볼 거리가 많고 직원들도 너무나 친절합니다. 석양 뷰는 말할 것도 없이... 최고 ㅠㅠ
Aufenthalt von 2 Nächten im September 2023
Antwort von Haruethai Maneerat am 3. Okt. 2023
Dear Hongji,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us. We're delighted to hear that you found the resort spacious with plenty of activities to see and do. We’re also glad to hear that you found our team members to be very friendly. In addition, we appreciate your kind compliment about our activities provided for our guests. At Banyan Tree Krabi, we take pride in providing a wide range of facilities and recreational options for our guests to indulge in. Whether it's our world-class spa treatments, The Rain Forest hydrotherapy, the salt-chlorinated pools, the water sports activities, or the luxury boat excursion tour, we strive to create a memorable vacation for our valued guests.We couldn't agree more about the breathtaking sunset view! It's truly a highlight, and we're thrilled that you had the opportunity to experience it. If you haven't already, we suggest considering a Destination Dining experience on the beach or indulging in afternoon tea at our Bird’s Nest. This allows you to unwind and fully appreciate the beauty of nature's masterpiece as the sun gracefully sets below the horizon.Hongji, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate our service, and we look forward to welcoming you back in the future for another memorable experience.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Kah Siong

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Pop am 31. Okt. 2023
Thank you for sharing your experience and for choosing Banyan Tree Krabi. We are delighted to hear that your stay with us was great and that you enjoyed every aspect of your vacation.We greatly appreciate your kind words regarding our location and it wonderful to learn that you found our secluded setting to be peaceful and relaxing. Thank you for your positive review and for choosing Banyan Tree Krabi. It was our pleasure to welcome you, and we look forward to creating more memorable experiences for you in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Taeyoung

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Pop am 31. Okt. 2023
Thank you for sharing your experience and for choosing Banyan Tree Krabi. We are delighted to hear that your stay with us was great and that you enjoyed every aspect of your vacation.We greatly appreciate your kind words regarding our location and it wonderful to learn that you found our secluded setting to be peaceful and relaxing. Thank you for your positive review and for choosing Banyan Tree Krabi. It was our pleasure to welcome you, and we look forward to creating more memorable experiences for you in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Tomoya

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
プレミアムオーシャンプールスイートに宿泊しました。絶景を見ながらのプライベートプールはいい思い出になりました。 クラビ空港から1時間ぐらいかかりますが、行く価値のあるホテルです。秘境リゾートを求める方には最高のリゾートです。 まだ新しいホテルなので知名度も低く、日本人に会うこともありません。のんびりと過ごしたい人には最高の体験になるかと思います。 あと食事も非常に美味しいです。
Aufenthalt von 2 Nächten im August 2023
Antwort von Haruethai Maneerat am 31. Aug. 2023
Dear Tomoya,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for sharing your wonderful experience with us following your stay in our Premium Ocean Pool Suite. We're thrilled that you cherished your memories of the private swimming pool and the superb views at the resort.It's fantastic to know that our resort met your expectations for seclusion and exclusivity. At Banyan Tree Krabi, one of our bonus points is that we are situated next to the Dragon Crest Mountain Range making it an ideal place for mountain hiking, island hopping, and beyond. Furthermore, as all of our suites and villas face the west, our guests can indulge in one of the most breathtaking sunsets at Tubkaek Beach.We're thrilled that you found our cuisine to be delicious. Offering a diverse and satisfying culinary experience is a priority for us, and we're pleased that you enjoyed it. We will certainly pass along your praise to our talented culinary team, who will be pleased to learn that they contributed to your positive vacation experience in Thailand.Tomoya, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Mohammed

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was excellent the scenery awesome would recommended for families and newlywed.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Haruethai Maneerat am 29. Juli 2023
Dear Mohammed,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us. We are thrilled to hear that you found our resort excellent and enjoyed the breathtaking scenery. Your recommendation means a lot to us, and we are delighted to know that our resort is suitable for both families and newlyweds.At our Banyan Tree Krabi, we strive to create a welcoming and memorable experience for all our guests, no matter the occasion. We take pride in offering a range of amenities and activities that cater to different preferences and interests.Should you have any specific feedback or suggestions on how we can further enhance our guests' experience, please feel free to share them with us. Your input is valuable, and it helps us ensure that we continue to exceed our guests' expectations.Mohammed, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience. With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel exceeded my expectations. The room was stunning, the choices and quality of dining were excellent and all the staff were so friendly. Special mention must go to Pop, Tang and Ko for such kindness. I highly recommend Banyan Tree Krabi!
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Haruethai Maneerat am 27. Juli 2023
Dear Paul, Greetings from Banyan Tree Krabi! Thank you for choosing Banyan Tree Krabi as your getaway destination and sharing your experience with us. We are overjoyed to know that your stay with us was possibly one of the best hotel experiences you've ever had. At Banyan Tree Krabi, we prioritize the satisfaction of our guests, and we strive to create memorable moments and exceed expectations. It brings us great joy to know that we successfully delivered an enjoyable and seamless experience during your stay. Your kind words to myself and my team for our kindness, friendliness, and helpfulness are highly appreciated. I will make sure to pass on your gratitude to Khun Tang and Khun Ko as well. Thank you for considering a return visit to our resort. Should you have any further feedback or inquiries, please do not hesitate to reach out to us directly. We are here to ensure your utmost satisfaction and make your next stay even more memorable. It was a pleasure to have you with us, and we look forward to the opportunity to welcome you back to our Sanctuary for the Senses. With kind regards, Haruethai Maneerat (Pop) General Manager

10/10 – Hervorragend

Youngoak

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The service was excellent. Room was clean. The only downside was the food selection. Otherwise I had a great time here.
Antwort von Haruethai Maneerat am 12. Juli 2023
Dear Kevin,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us. I am delighted to read that you had such an excellent stay with us and that our entire team was able to provide you with a high level of service ensuring that you had a relaxing holiday. Our commitment to customer service excellence is at the heart of our Banyan Tree brand. It is reassuring to know that you found our team to be service-oriented. It means so much to us all. We appreciate your kind compliment about our cleanliness. We take great pride in maintaining a high standard of cleanliness throughout our resort, and it is rewarding to know that our efforts have been noticed and appreciated by our valued guests.We regret to read of your displeasure with the food selections. At Banyan Tree Krabi, we strive to provide an exceptional dining experience, and we are sorry that we fell short of meeting your expectations on this occasion. Your feedback is of utmost importance to us as it helps us identify areas for improvement and work towards enhancing our offerings. I have already shared your comment with our Executive Chef and F&B Manager for their further review and improvement. Kevin, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience.With kind regards,Haruethai Maneerat (Pop)General Manager

10/10 – Hervorragend

Alexandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
El mejor hotel, servicio , todo perfecto!
Aufenthalt von 4 Nächten im Juni 2023

10/10 – Hervorragend

kathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The view is phenomenal. Beach was great. Staff very helpful. Easy to get transportation and get to other attractions in Krabi. Buffet in the morning was great and our young adult kids loved they could get ice cream at the morning buffet. Property was kept up and cleaned. I’d say it is close to the level of a Four Seasons. Had two rooms one for my husband and me and one for our two adult children. The rooms are not large but for two people were adequate. See both had an ocean view. We loved and would suggest an ocean view.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Haruethai Maneerat am 15. Juni 2023
Dear Kathleen,Thank you for choosing Banyan Tree Krabi, our Sanctuary for the Senses, as your tropical retreat, and for taking the time to share your positive experience with us. Your thoughtful feedback brought us great pleasure, and we appreciate you taking the time to share your positive experience with us.We are pleased to learn that you were captivated by the breathtaking ocean views from your Two Bedroom Pool Villa, as well as the serene beauty of our semi-private beach. We take great pride in our dedicated team members, and it is reassuring to know that they provided you with exceptional assistance throughout your stay.Our culinary team is overjoyed to hear that you enjoyed our excellent breakfast offerings, and we are thrilled that your children are delighted with the ice cream options available. Maintaining cleanliness throughout the property is of utmost importance to us, and we are grateful that we met your expectations. Your kind words will be shared with our diligent housekeeping team.Once again, thank you for sharing your feedback and for recommending our resort. Your support means a lot to us, and we look forward to welcoming you and your family back to Banyan Tree Krabi for another unforgettable experience.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

neoh

Aufenthalt von 2 Nächten im Juni 2023

10/10 – Hervorragend

Kerry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful stay with excellent service and a great flow between beach and pools. It’s a small resort but has everything you need. We stayed with three kids and while there weren’t many other kids around, the resort still catered for them really well. Thanks for having us!
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Haruethai Maneerat am 31. Mai 2023
Dear Kerry,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us. We are delighted to hear that you had a fantastic stay and enjoyed our excellent service, as well as the seamless transition between the beach and pools.Our resort spans over a beautiful 10-acre of land at the foothills of a magnificent Dragon Crest mountain range, and we take pride in providing everything our guests need for a memorable stay. At Banyan Tree Krabi, we understand the importance of creating memorable experiences for the whole family, and we are proud that we were able to cater to your family's needs, including your three children, and make their stay enjoyable.Our Kids Club provides a safe and engaging environment for children to learn, play, and make new friends. From creative arts to fun outdoor activities, something exciting always happens at our Kids Club.We believe in catering to the unique interests and needs of every child. Our activities are designed to stimulate their imagination, promote learning, and foster a sense of exploration. Whether engaging in interactive games, discovering the wonders of nature, or enjoying water play, our Kids Club offers endless opportunities for laughter and joy.Kerry, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you and your family back for another memorable experience.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

chulmin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Haruethai Maneerat am 19. Mai 2023
Dear Chulmin,Thank you for staying with us recently and for taking the time to share your rating following your recent stay at Banyan Tree Krabi. From arrival through departure, I am thrilled that each and every aspect of your guest experience exceeded your expectations and that our resort provided the perfect setting to relax and unwind. I am delighted to read that you felt the discrete, yet attentive, service from our entire team and that we were able to deliver a relaxing and memorable stay. Thank you once again for your stay, and it would be our sincere pleasure to welcome you back in the future.Best Regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

Hashem

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Brilliant staff, very clean and well maintained.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Haruethai Maneerat am 18. Mai 2023
Dear Hashem, Greetings from Banyan Tree Krabi! Thank you for your recent stay at Banyan Tree Krabi and for sharing your delightful experience with us. I am delighted to read that you had such an excellent stay and we are grateful to have such warm and caring team members working with us who have left a lasting impression on you by delivering their finest and most personalized service. It’s reassuring to hear that everything was clean and well-maintained. We take pride in delivering the highest level of service and I am glad that we were able to fulfill your needs and provide you with a comfortable and worry-free stay. Hashem, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience. With kind regards, Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

WEI YANG AARON

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top notch service
Aufenthalt von 2 Nächten im April 2023
Antwort von Haruethai Maneerat am 24. Apr. 2023
Dear Wei Yang Aaron,Greetings from Banyan Tree Krabi!Thank you for taking the time to share your wonderful experience with us. I am heartened to know that you had an enjoyable stay with us and that appreciated our “top-notch” service.At the core of our Banyan Tree brand is our dedication to providing exceptional guest service. It is reassuring to know that you found our team's service to be of a high standard.Please be assured that we’ve shared your kind comments with the team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. Wei Yang Aaron, thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back again for another great experience. With kind regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Excellent stay, very high level of service made sure we had a relaxing break
Aufenthalt von 4 Nächten im April 2023
Antwort von Haruethai Maneerat am 24. Apr. 2023
Dear David,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us.I am delighted to read that you had such an excellent stay with us and that our entire team was able to provide you with a high level of service ensuring that you had a relaxing holiday. Our commitment to customer service excellence is at the heart of our Banyan Tree brand. It is reassuring to know that you found our team to be service-oriented. It means so much to us all. David, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

Beverley

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff amazing and breakfast exceptional, birds nest food was the only let down.
Aufenthalt von 3 Nächten im April 2023
Antwort von Haruethai Maneerat am 21. Apr. 2023
Dear Beverly,Thank you for making our resort the destination for your recent travels and for taking the time to share your comments.From the warm, attentive service from our team to the variety of culinary options on offer at our breakfast buffet at The Naga Kitchen; I am thrilled that the majority of your stay with us was relaxing and enjoyable.I appreciate you sharing your constructive feedback with us as it is comments such as these that allow us to fine tune our service. I regret that you were dissatisfied with the dining experience at Bird’s Nest. Typically, we receive positive comments from our guests for the cuisine on offer; however, it is unfortunate that this was not to your liking and that we did not have the opportunity to cater to your preferences during your meal to ensure your satisfaction. I have shared your comments with our F&B department for their awareness and to make the appropriate changes for improvement.Beverly, thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back in the future to our Sanctuary for the Senses.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

Guillermo

Aufenthalt von 3 Nächten im März 2023
Antwort von Haruethai Maneerat am 24. Apr. 2023
Dear Guillermo,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your tropical retreat and for taking the time to share your positive feedback with the community. I am delighted to read that you had an overall enjoyable stay with us.We look forward to welcoming you back again in the near future for another memorable experience. With kind regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

Tracey

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I can't recommend this hotel enough. It's paradise made especially special by the attentiveness of the staff. They went over & above to ensure that my stay was perfect in every way. The setting is beautiful & if you're looking for somewhere quiet & peaceful this is the place!
Aufenthalt von 4 Nächten im März 2023
Antwort von Haruethai Maneerat am 21. Apr. 2023
Dear Tracey,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your travels and I am delighted to read that your visit was most memorable. I am glad that our tranquil location provided you with the perfect place for relaxation.We strive to deliver service excellence at every opportunity and I am glad that our entire team catered to your each and every need. I have already passed your comments on as recognition for their continual hard work and dedication toward delighting our guests.Tracey, thank you once again for staying with us. It would be our pleasure to welcome you back for your future escape to tropical tranquility.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

Megan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful location great staff ! Breakfast was Incredible too. Really liked the kids pool.
Aufenthalt von 4 Nächten im März 2023
Antwort von Haruethai Maneerat am 24. Apr. 2023
Dear Megan,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your experience with us.I am delighted to read that you enjoyed the ideal location, our service, our great breakfast, and the kids pool. Your positive feedback is appreciated and will be passed on to the team, who will love to hear about your great experience and appreciative comments. Megan, thank you once again for your stay with us at Banyan Tree Krabi, and we look forward to welcoming you back in the future to our Sanctuary for the Senses. With kind regards,Haruethai Maneerat (Pop)Hotel Manager

8/10 – Gut

Hafsa, London

Aufenthalt von 3 Nächten im März 2023
Antwort von Haruethai Maneerat am 24. Apr. 2023
Dear Hafsa,Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your stay experience at our resort. Your positive rating is appreciated. It will serve as an inspiration for our team to continue offering excellent guest experiences.My team and I look forward to welcoming you back again to our Sanctuary for the Senses.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

10/10 – Hervorragend

Nigel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent resort
Very enjoyable stay. Stunning views, very friendly staff and excellent accommodation. Really impressed with their effort to remove single use plastic. Also refreshing was prices quoted in the restaurant included tax and service - something many upmarket hotels in Thailand try to hide away. Providing very good locally bottled water in thier restaurants rather than imported water was another really good thing to see.
Aufenthalt von 5 Nächten im Februar 2023
Antwort von Nigel Fisher am 21. Apr. 2023
Dear Nigel Phillips, Thank you for choosing Banyan Tree Krabi for your recent travels. As a Banyan Tree property, we strive to deliver service excellence at every opportunity and I am pleased to read that you took notice of the attentiveness of our team members. I have already shared your comments with our entire team as it is feedback such as yours that provides added motivation to continue delivering the highest standards of service to our future guests. Thank you for your recognition regarding the single-used plastic free initiative. Banyan Tree was founded with the core values of driving sustainable development and it is wonderful that you found this to be impressive. I encourage you to visit the Banyan Tree Global Foundation website for additional information. Thank you once again for staying with us and it would be our sincere pleasure to welcome you back in the future. With kind regards, Nigel Fisher General Manager

10/10 – Hervorragend

Margaret

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We really enjoyed our stay here. Grounds were beautiful, lush, and impeccably clean. We never had a more wonderful and caring staff! We felt totally pampered particularly from the spa treatments. We especially enjoyed the private beach and its quietness.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Nigel Fisher am 16. Feb. 2023
Dear Margaret,Thank you for choosing Banyan Tree Krabi as your tropical getaway and for leaving us such a wonderful review on Expedia.We are thrilled that you loved your experience here at our resort; our team members will definitely be happy to read what you wrote. We put guests' experiences and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to welcoming you again for another memorable visit.With kind regards,Nigel FisherGeneral Manager

10/10 – Hervorragend

Margaret

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2023