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Bewertungen von The Cross Keys

3.5 out of 5
The Cross Keys
52 King Street, Knutsford, England

Bewertungen

8,8

Hervorragend

78 von insgesamt 128 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
29 von insgesamt 128 Gästebewertungen haben eine Bewertung von 8 - Gut" "
12 von insgesamt 128 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 128 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 128 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

9,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good position on King Street, and staff very helpful.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

IAN

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Business traveller 2 nights Good place to stay.
Staff very caring and cheerful Could not do enough for me on arrival ! Rooms were modern with good amenities Great location for other restaurants and drinking places should you wish to go ! Small car park at the rear but had no issues parking
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

IAN

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

J

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quick Sunday getaway . Staff lovely. Rooms clean and quiet. Fantastic breakfast
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

William

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Middle of town
Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

John

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stay somewhere else!
Dirty rooms, broken fittings, room not services, still waiting for the refunds we were promised.
Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

John

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty and chaotic hotel
We were booked in for 3 nights. First room we were given was filthy and had numerous broken fittings such as shower and toilet flush. We were moved to another room that was marginally cleaner. We pointed out missing light bulbs and non working radiators but these were never fixed. They then forgot to clean that room. We were promised a refund but that has not been paid! Every time we complained the staff were very apolgetic...but after a catalogue of issues we just cant think of anything good to say. Very dissappointing.
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Joe

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

T

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great pub and rooms are located in a quiet area so good sleep had every time! Right in the centre of Knutsford 4 minutes from the train station on Manchester, Stockport, Chester line!
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Ian

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Angela

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely central place to stay Free parking Big bedroom, big bed, great ‘in room’ facilities Delicious breakfast A very Warm welcome from Ben - nothing was too much trouble - he made it all feel seamless and great Thank you
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Keith

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location. Spacious room. Bathroom had very nice shampoo and shower gel. Room amenities good. Great breakfast.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Richard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rooms are excellent and the bars is brilliant
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

karl

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Elly

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay and very friendly staff.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Destany

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location right in the middle of knutsford. Very quiet!
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im November 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Stuart

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great little pub and hotel, will definitely be back for the decent ale and Guinness pints
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Eve

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
Check in was slow, chef come out to assist and find a staff member. Room was large had everything we needed . window nets and curtains were very dirty. We stayed two nights food was lovely -especially breakfast plenty to choose from The chef was very helpful, he looked for staff to check us in, he was there when I checked out and very polite and checking everything was ok and if we needed anything. We would stay again, great location
Aufenthalt von 2 Nächten im Oktober 2023

6/10 – Okay

Neil

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Len

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location comfy large rooms
Good size room , very clean, top floor with stairs which I didn’t mind but wouldn’t be suitable for anyone with disabilities, check in very good asked if able to use stairs , very good , breakfast good but cheaper if booked with accommodation. Some noise from passing aircraft on top floor but not excessive. 10.00 pm closing pub which is a shame as I arrived late.’’
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Richard

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Could be a lot better!
Thought the quality of the breakfast was poor. Rooms could have been cleaned. Staff were not very enthusiastic
Aufenthalt von 2 Nächten im September 2023
Antwort von Jess am 4. Okt. 2023
It is disappointing for us to hear that your experience was anything less than great. Please let us know if there is anything else we can do for you; we are more than happy to help!

10/10 – Hervorragend

Suzanna

Aufenthalt von 1 Nacht im September 2023
Antwort von Jess am 4. Okt. 2023
Thank you so much for the positive review! We hope to see you soon! Thank you, and have a fantastic day!

10/10 – Hervorragend

Fuchsia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Just what we needed
We had a lovely stay. From the moment we arrived everyone was so kind. No hesitation in answering questions or giving us advice. We highly recommend Knutsford and the Cross Keys!
Aufenthalt von 2 Nächten im September 2023
Antwort von Jess am 4. Okt. 2023
We are so pleased you enjoyed your visit to Cross Keys Hotel Knutsford! Thank you, and have a fantastic day!

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im September 2023
Antwort von Jess am 4. Okt. 2023
Reviews like this really help us to keep motivated! A massive thank you from The Cross Keys Team!

6/10 – Okay

Aimie

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2023
Antwort von Jess am 27. Aug. 2023
Thank you for your honest review. We are always wanting to hear of any constructive criticism, so if you have any pointers for us, please let us know!

10/10 – Hervorragend

Amy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay loved the room! Staff were friendly food was delicious.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Jessica-Lee Yates am 27. Aug. 2023
Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

6/10 – Okay

Phil

Aufenthalt von 1 Nacht im August 2023
Antwort von Jessica-Lee Yates am 27. Aug. 2023
Thank you for your honest review. Please let us know how would could better for any future visits!

10/10 – Hervorragend

Violet

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent.
Great service room was excellent and all round a brilliant stay.
Aufenthalt von 2 Nächten im August 2023
Antwort von Jessica-Lee Yates am 27. Aug. 2023
We really appreciate your brilliant feedback! We hope to see you soon!

8/10 – Gut

Paneeta

Aufenthalt von 1 Nacht im August 2023
Antwort von Jess am 4. Okt. 2023
Thank you for your high star rating!

10/10 – Hervorragend

Philip

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Jessica-Lee Yates am 27. Aug. 2023
Thank you for taking the time to leave a review for us at Cross Keys Hotel Knutsford. We're happy we could meet your expectations! Thank you, and have a fantastic day!

10/10 – Hervorragend

Roger

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Jessica-Lee Yates am 27. Aug. 2023
Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!

10/10 – Hervorragend

ANDY

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Jessica-Lee Yates am 27. Aug. 2023
Thank you for taking the time to leave a review for us at Cross Keys Hotel Knutsford. We're happy we could meet your expectations!

10/10 – Hervorragend

Jamie

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Jessica-Lee Yates am 27. Aug. 2023
We are so pleased you enjoyed your visit to Cross Keys Hotel Knutsford! Thank you, and have a fantastic day!

10/10 – Hervorragend

Catherine

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Jess am 5. Okt. 2023
We are so pleased you enjoyed your visit to Cross Keys Hotel Knutsford! Thank you, and have a fantastic day!

10/10 – Hervorragend

Gary

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely rooms in Knutsford
Excellent rooms above a pub in centre of Knutsford
Aufenthalt von 1 Nacht im Mai 2023
Antwort von TL am 17. Mai 2023
Thanks Gary for 10/10 score, much appreciated by us all here.Hope we see you again at a later date.Thanks againReception

4/10 – Schlecht

Kevin

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von TL am 22. Apr. 2023
Hi KevinThank you for taking time to score are hotel.RegardsReception

10/10 – Hervorragend

Simon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely pub, room was very clean and comfortable, couldn't fault any aspect of our stay. Breakfast was spot on, 10/10. We would definitely stay here again.
Aufenthalt von 1 Nacht im April 2023
Antwort von RAD am 18. Apr. 2023
Hi Simon,Thankyou for your kind comments and your high score rating, this is very much appreciated.RegardsRichard

10/10 – Hervorragend

Colin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great position..easy parking close by..good breakfast
Aufenthalt von 1 Nacht im April 2023
Antwort von TL am 14. Apr. 2023
Hi there - thank you for 5/5 rating, much appreciated by us all here at The Cross Keys Hotel.Hope to see you at a later date.Reception

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cross Keys - Excellent
The hotel room was extremely clean, staff were extremely helpful and very accomodating. Breakfast was delicious.
Aufenthalt von 1 Nacht im März 2023
Antwort von TL am 3. Apr. 2023
Hi there- thank you so much for these lovely comments, much appreciated by all of us here.Hope to see you at a later date.Thanks againThe Cross Keys Hotel

10/10 – Hervorragend

Lee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Night Away
Great staff, fantastic food and a grwat nights sleep on a super comfy bed.
Aufenthalt von 1 Nacht im März 2023
Antwort von TL am 28. März 2023
Hi Lee - thank you so much for a10/10 score, it's much appreciated by us all here at The Cross Keys Hotel.Hope to see you again at a later date.Thanks againReception

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im März 2023
Antwort von TL am 14. März 2023
Hi John - 10/10 is much appreciated by us all here at The Cross Keys Hotel.We're pleased to hear you enjoyed your stay with us & hope you'll return at a later date.Thanks again

4/10 – Schlecht

Lauren

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Noisy Rooms
Very noisy rooms. Banging noise in the pipes came on at 5am and then was off and on all morning, which was not good. Room was pretty dated, ok to crash in but nothing special. Don't think i would stay again Parking was difficult to find, google maps directs to the wrong place. So if you are going, it's on the last turning before you get back to the main road.
Aufenthalt von 1 Nacht im März 2023
Antwort von RAD am 7. März 2023
Hi Lauren,Sorry to hear the problems you had with your stay here. Firstly your room was in the main building which is very old and quirky, the rooms are done in contemporary style. We are starting a full refurbishment of our rooms starting in mid March. The banging pipes is an issue that is new and we are addressing as we recently had our boiler pumps updated and this seems to be causing an issue. Lastly the carpark although hidden is quite easy to find if you follow the instructions in the booking confirmation from the hotel. RegardsRichard

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay
We had a lovely stay. Superb central location. Free parking on site. Double room in main hotel was very spacious with the most comfy super king size bed. Big bathroom with bath/shower combo. Very clean. Good quality towels. Breakfast superb. Lynne is a fabulous host. Very welcoming and helpful. We would definitely stay again. Paula and Paul x
Aufenthalt von 1 Nacht im Februar 2023
Antwort von GM am 8. Feb. 2023
Hi Paul,Thankyou for taking the time to provide us with your feedback, great comments and we are really pleased you enjoyed your stay here with us.RegardsRichard

8/10 – Gut

Amanda

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Night away for wedding bathroom ceiling needs some work but room clean. Breakfast not so good greasy only bacon good quality. Left most of it.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von GM am 8. Feb. 2023
Thankyou for your review, we appreciate you taking the time to supply us with your feedback.

8/10 – Gut

Danny

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2023
Antwort von TL am 30. Jan. 2023
Hi Danny, thank you for 8/10 rating, much appreciated by us all here. Hope to see you again at a later date.

6/10 – Okay

steve

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Perfect room for a Hobbit.
Last min booking for a business trip. Price was very competitive, so didn't expect much. Paid extra for breakfast, only to receive an email stating breakfast was served from 8am! (On a working weekday, this really should be from 6am.) Parking was full on arrival, no problem as plenty on the street till 8am. The Pub was lively as local football was on the TV. Was taken to the room and everything explained, which was great. The room itself was in the loft space and everything about it was just a little too small. Great if you are 5ft 8. but at 6ft 2, it dosent work. Single bed was too short, from my ankles, my legs stuck out. The duvet was just too small. It covers the bed (which was really nicely presented), however once in, it didn't cover the person fully. Woke up to find myself half uncovered on more than one occasion. The shower, which again was modern and looked lovely, only just fit me in. Try to wash your legs and the door is open! I'm not a fat lad, built definitely well built! For the bigger body, this room does not work. Did not hear any noise from the pub, which was great. However at around 10pm and again at 5.30am??? The bottle bin was emptied right below the room, which obviously woke me up. So to sum up, a lovely looking and well presented room, just don't book it if you are over 10 stone or 5ft 8 in height.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von GM am 8. Feb. 2023
Thankyou for your review, we do like to hear from our guests as this helps us to improve our service to you.

8/10 – Gut

Linda

Aufenthalt von 1 Nacht im Januar 2023
Antwort von TL am 30. Jan. 2023
Hi Linda, thanks for 8/10 score, much appreciated by us all here. Hope you can call again at a later date.Thanks again.