Springbrunnen

Bewertungen von Ubumwe Grande Hotel

4 out of 5
Ubumwe Grande Hotel
KN 67 Street, Kigali, Kigali

Bewertungen

9,0

Wunderbar

91 von insgesamt 138 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
27 von insgesamt 138 Gästebewertungen haben eine Bewertung von 8 - Gut" "
11 von insgesamt 138 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 138 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 138 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

8,8/10

Personal & Service

9,0/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Stephanie

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Price-Service Ratio not appropriate
So la la. Service often very slow
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Solange M. am 31. Okt. 2023
Dear Stephanie,Thank you for your valuable feedback on your stay at UBUMWE GRANDE HOTEL! We are working to improve the speed of the service delivery.We look forward to providing a better experience on your next visit.Best Regards,Management

8/10 – Gut

Anita

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juni 2019
Antwort von Richard. am 31. Juli 2019
Thank you very much for staying with us, we appreciate the trust that you put in us.

10/10 – Hervorragend

Dr. Klaus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Mai 2019
Antwort von General Manager Kenn Munyeki am 13. Mai 2019
Dear Dr.Klaus, Greetings From Ubumwe Grande Hotel! Thank you very much for your review and for the wonderful feedback. We look forward to seeing you soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zenral gelegen, Restaurants und Einkaufsmöglichkeiten zu Fuss erreichbar
Aufenthalt von 1 Nacht im März 2019
Antwort von General Manager Kenn Munyeki am 21. März 2019
Vielen Dank für Ihren Aufenthalt und vielen Dank für das wundervolle Feedback. Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch in Kigali wieder zu hosten.

10/10 – Hervorragend

IBRAHIM E

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recomanded
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Adele

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The pool was great, service and staff were friendly and efficient.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Solange M. am 5. März 2024
Dear Adele,Thank you for taking the time to share your feedback on your experience at Ubumwe Grande Hotel! We're thrilled to hear that you enjoyed the pool and that our staff provided friendly and efficient service during your stay. We strive to create a memorable experience for all our guests, and it's wonderful to know that we succeeded in making your visit enjoyable. We hope to welcome you back again soon for another fantastic stay!Best Regards,Hotel Management!

10/10 – Hervorragend

IBRAHIM

Aufenthalt von 3 Nächten im Februar 2024

8/10 – Gut

Crystal, Jonesboro

Mit der Familie gereist
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Mary Joan

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im Dezember 2023

8/10 – Gut

castro

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property with good service. Reasonably priced
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Solange M. am 19. Dez. 2023
Dear castro,Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience at Ubumwe Grande Hotel and found our service to be satisfactory. Providing a great experience at a reasonable price is always our goal, and we appreciate your recognition of our efforts. If there's anything specific that stood out to you or any suggestions you may have for improvement, we would love to hear them. We look forward to welcoming you back in the future for another excellent stay.Best Regards,Hotel Management!

6/10 – Okay

Hanisa W

Verbesserungswürdig: Personal & Service
I have stayed at Ubumwe severally but this particular time was a major dissapointment.The staff were rude,the foood was terrible and overall the service was below average. The room i was checked in was too noisy and even when i moved the other room was too small stuffy and overall not so clean.I was in room 509 and i did not enjoy my stay.
Aufenthalt von 5 Nächten im November 2023
Antwort von Solange M. am 18. Nov. 2023
Dear Hanisa W,Thank you for being our Loyal Client. We are very sorry to hear about your disappointing experience at Ubumwe Grande Hotel during your last visit. It sounds like you encountered several issues during your stay, including rude staff, subpar food, noise disturbances, and unsatisfactory room conditions. The concerned departments are working to address these concerns to ensure that future guests have a better experience.We hope you will give us another chance to serve you better in future.Best Regards,Management.

10/10 – Hervorragend

Emmanuel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im September 2023
Antwort von Solange M. am 23. Sept. 2023
Dear Emmanuel,Thank you for sharing a review of your recent experience at Ubumwe Grande Hotel! Thank you for your positive rating.Best regards,Management

10/10 – Hervorragend

Emmanuel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic experience
Aufenthalt von 1 Nacht im September 2023
Antwort von Solange M. am 23. Sept. 2023
Dear Emmanuel Adejo,Thank you for sharing a review of your recent experience at Ubumwe Grande Hotel! Thank you for your 5-star rating.Best regards,Management

10/10 – Hervorragend

Andrew

Aufenthalt von 5 Nächten im Mai 2023

10/10 – Hervorragend

DANIEL

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2023

10/10 – Hervorragend

IBRAHIM E

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recomanded
Aufenthalt von 3 Nächten im März 2023

6/10 – Okay

Mark, Lincoln

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
The location of this hotel is great, and it does appear modern and fresh
Aufenthalt von 2 Nächten im Februar 2023

8/10 – Gut

Thule, Nairobi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If you’re looking for a clean convenient place to stay, this is it! The restaurant staff could do with more training in being adaptable to clients requests but that may be a hotel restaurant policy. Otherwise a great stay
Antwort von Solange M. am 18. Nov. 2023
Dear Thule, Thank you for taking your precious time to share your feedback on your stay at Ubumwe Grande Hotel. We're delighted to hear that you found our accommodation clean and convenient – that's exactly the experience we strive to provide for our guests.We appreciate your constructive comment regarding the restaurant staff. We'll certainly take this into consideration as we continuously work to improve our services. It's important to us that our guests feel well-cared for, and we apologize if there were any shortcomings in meeting your requests. We'll review our policies and training procedures to ensure that our staff can better adapt to the diverse needs of our valued guests.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you'd like to discuss further or if you have additional feedback, please feel free to contact the Front Office Manager directly. Your input is vital in our ongoing efforts to enhance the guest experience.Warm regards,Management

10/10 – Hervorragend

Thule, Nairobi

6/10 – Okay

Susan

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Great location. AC not adequate in room although lobby was OK. Food average, VIP benefit was free airport shuttle on request. Apparently 'on request' doesn't mean ask reception to book you a free shuttle, you have to request via email. I booked this place largely because of the roof terrace - it's a large, enclosed, uninviting airport hangar of a space & very disappointing. Wouldn't recommend this place, there are many better options.

10/10 – Hervorragend

Obiku

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely clean, location was ideal, friendly and efficiency staff

10/10 – Hervorragend

Langton, Harare

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was incredibly neat and the staff were very friendly

10/10 – Hervorragend

Albert

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
From the location to the views from our room, to the rooftop bar pool, highly recommend this hotel!
Aufenthalt von 1 Nacht im November 2022

10/10 – Hervorragend

Albert

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful views, comfortable bed, and shower! Highly recommend.

10/10 – Hervorragend

Peder

Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Raju

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gorilla Trek Trip
We had a night in Kigali on the way to our gorilla treking trip to Uganda. Unfortunately we did not have more time to enjoy the hotel.
Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

April

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very clean. Good food. They even had live music 1 night. Had an issue in my room maintenance came immediately and fixed it. The staff was not very friendly but did their jobs. The rooftop view amazing. Modern hotel.
Aufenthalt von 4 Nächten im August 2022

8/10 – Gut

Molly

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The service could have been a bit more friendly. A few times we
Aufenthalt von 2 Nächten im August 2022

10/10 – Hervorragend

Keiji

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best city view in Kigali
Aufenthalt von 5 Nächten im Juli 2022

10/10 – Hervorragend

Pamela

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like this hotel because it has all the amenities a traveler wants.
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Ubumwe Grande Hotel am 20. Juli 2022
Dear Pamela, Thank you so much for your feedback, it was a pleasure to host you at UBUMWE GRANDE HOTEL. We look forward to warmly welcome you back again for the next visit.

6/10 – Okay

ERIC

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dommage..
Dommage que le management ne soit pas plus flexible dans sa politique commerciale (impossibilité de se faire rembourser une nuit non passée sur place, late checkout difficile).. pas sûr de reserver dans cet hôtel lors de ma prochaine mission sur place d'autant plus que l offre hôtelière s'étoffe à Kigali. Dommage parce que l'hôtel est agréable avec une magnifique vue et un personnel charmant.
Aufenthalt von 7 Nächten im Juli 2022

8/10 – Gut

Tracy

Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Kevin, chicago

Aufenthalt von 2 Nächten im Februar 2022

4/10 – Schlecht

Mirani

Aufenthalt von 4 Nächten im Januar 2022
Antwort von Richard N. am 4. Feb. 2022
Dear Mirani, We are very sorry to see that your stay was not as expected. We are constantly improving in our service delivery, and we would like to hear from you what you think we should improve. Until then, we are looking forward to welcoming you here again. Kind regards,

10/10 – Hervorragend

Merlene

Aufenthalt von 4 Nächten im Januar 2022

10/10 – Hervorragend

ANDRE

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was warm, friendly, and helpful. Service was professional. I had a problem at the airport with missing luggage. The hotel arranged for a driver to pick up my luggage for me once it arrived and bring it to me at the hotel. Wait did I mention the place is also beautiful?!! 💙
Aufenthalt von 3 Nächten im Januar 2022
Antwort von Richard N. am 10. Jan. 2022
Dear Andre, Thank you very much for staying with us and letting us know your stay was fabulous. We wish to host you again in the near future. Kind regards,

10/10 – Hervorragend

Peter

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed the hospitality, professionalism of staffs and the ambience of the hotel.
Aufenthalt von 3 Nächten im Januar 2022
Antwort von Richard N. am 10. Jan. 2022
Dear Peter, Thank you so much for your positive comment. We are more than happy to hear that your stay was as expected. We hope that whenever you are in Kigali you will not hesitate to stay with us. Kind regards,

10/10 – Hervorragend

Carlton

Aufenthalt von 3 Nächten im Dezember 2021

10/10 – Hervorragend

IBRAHIM

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleasant and professional staff
Aufenthalt von 4 Nächten im Dezember 2021
Antwort von Richard N. am 23. Dez. 2021
Dear Ibrahim, Thank you very much for your feedback well appreciated. We are looking forward to hosting you again soon. Best regards,

10/10 – Hervorragend

Joel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel. Really good breakfast
Excellent hotel with a fantastic selection for breakfast. Would recommend.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Richard N. am 23. Dez. 2021
Dear Joel, Thank you very much for staying with us and for the wonderful feedback. We can't wait to host you again soon. Best regards,

10/10 – Hervorragend

Henrik

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Har bodd på dette hotellet flere ganger. Nytt, moderne, rent og pent. Elsker takterrassen!
Aufenthalt von 5 Nächten im November 2021
Antwort von Richard N. am 30. Nov. 2021
Takk for at du bodde hos oss hele tiden du besøker Rwanda. Vi setter pris på samarbeidet med etablissementet vårt. Ser deg igjen snart.

2/10 – Ungenügend

John

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
I liked the way they welcome guests. The building/ rooms are good and clean. But I was shocked when blocked my wife telling her to pay $25.00 shuttle fees. Taking her bags was retained of Transportation provided. This was bad experience ever. Why they don't list that to be the one of the service they charge so guest sees during booking process? I don't think I can recomend any one to use due to the poor customer care I experienced.
Aufenthalt von 1 Nacht im November 2021
Antwort von Richard N. am 9. Nov. 2021
Dear John, Thank you for your review! However, the airport shuttle service is not free of charge, it is payable $25 one way. Please, do contact directly the hotel in the future, should you need to arrange other alternatives. Regards,

8/10 – Gut

Bård

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2021
Antwort von Richard N. am 8. Nov. 2021
Dear Bård, Thank you for staying with us. We are looking forward to hosting you again. Thank you.

10/10 – Hervorragend

Diane

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was well located.
Aufenthalt von 5 Nächten im Oktober 2021
Antwort von Richard N. am 8. Nov. 2021
Dear Diane, It was a pleasure to host you. We looking forward to receiving you again.

10/10 – Hervorragend

Dorothy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
5 star customer service
The staff were outstanding, they gave 5 star service, effortlessly and with kindness & care.
view of Hotel des Mille Colines from 602
The king size bed was firm and comfy
Aufenthalt von 7 Nächten im Oktober 2021
Antwort von Richard N. am 8. Nov. 2021
Dear Dorothy, Thank you for your wonderful review and feedback. We are very happy to have met your expectations. We are looking forward to welcoming you back again. Thank you.

10/10 – Hervorragend

Egide

Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Richard N. am 15. Okt. 2021
Dear Egide, Thank you so much for your rating. We are happy you enjoyed your stay with us. We hope to see you again soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel once you enter lobby. Had to park down in a dark dirty basement with bad smell and rubbish everywhere. Then had difficulty trying to find elevator to get up to lobby from parking. I recommend having a driver drop you off. They would not let us park in VIP parking which is much more pleasant and accessible to lobby.
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Richard N. am 11. Okt. 2021
Dear Wendy, Thank you for sharing with us your stay experience. We are pleased to let you know that we have noted your concern and is being addressed accordingly. We hope to see you again in the near future so that you can witness changes. Thank you.

6/10 – Okay

Todd

Gut: Komfort des Zimmers
Loom somewhere else
None of the pictures in The Hotels.com websites are current. The rooftop bar is non existing the way it shows on the picture. The room was very nice and comfortable. The swimming pool looked like its been ignored for a while. I get that c of the Pandemic, but in no way is this hotel a 4*. The staff is nice but extremely slow. The food is not cheap when it tasted like something thy cooked up in a microwave. I wouldn't stay there again.
Our so called junior suite balcony
Aufenthalt von 3 Nächten im September 2021
Antwort von Richard N. am 11. Okt. 2021
Dear Todd, Thank you for your feedback well received. We are very sad to hear that we did not meet your expectations. We have noted well your comments and will be used to improve our services. You are most welcome to visit again and witness changes. Thank you.

10/10 – Hervorragend

Shana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. The rooms are just as nice as they look. Views are great, staff is kind. The only complaint I would have is that I was trying to work with them to get in contact with the airport about lost bags, and that didn’t quite happen. There wasn’t much they could do about it anyway, so it isn’t a big deal. Overall great stay, would definitely recommend.
Aufenthalt von 1 Nacht im September 2021
Antwort von Richard N. am 21. Sept. 2021
Dear Shana, Thank you for staying with us, it was a pleasure to have you here. We are looking forward to welcoming you back again in the near future.

10/10 – Hervorragend

Rebecca

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2021
Antwort von Richard N. am 21. Sept. 2021
Thank you for staying with us. We are looking forward to hosting you here again.