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Bewertungen von Holiday Inn Kenilworth - Warwick, an IHG Hotel

3.5 out of 5
Holiday Inn Kenilworth - Warwick, an IHG Hotel
212 Abbey End, Kenilworth, England

Bewertungen

8,2

Sehr gut

249 von insgesamt 611 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
242 von insgesamt 611 Gästebewertungen haben eine Bewertung von 8 - Gut" "
67 von insgesamt 611 Gästebewertungen haben eine Bewertung von 6 - Okay" "
34 von insgesamt 611 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 611 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is very central, very clean, friendly staff, wonderful breakfast and a private carpark. But the best thing ever is the bed. i have never ever slept in such a cosy, wonderful, comfortable bed like this one. It is amazing!
Aufenthalt von 1 Nacht im März 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
the hotel fills all requirement but is getting somewhat tired looking .
Aufenthalt von 3 Nächten im Juli 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

2/10 – Ungenügend

Gerhard M.

Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Städtereise
Toller Standort für Ausflüge. Man hat alles in nächster Umgebung , was man braucht.

10/10 – Hervorragend

Anderl, Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes Hotel in der Nähe von Warwick Castle
Unser Aufenthalt in diesem guten Holiday Inn war letztlich gut. Leider klappte die Reservierung nicht ganz. Obwohl wir 2 Erwachsene und 2 Kinder angaben wurde nur ein normales Doppelbett ohne Schlafsofa gebucht. Der Hotelmanager war aber super nett und verlegte uns kurzerhand in ein passendes Zimmer. Das Zimmer war super und auch sonst war alles bestens. Zum Kenilworth Castle kann man laufen, nach Warwick sind es nur ein paar Minuten zu fahren.

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel with a warm welcome
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Caroline

Mit einer Gruppe gereist
Brilliant location for what we needed at the nearby Priory Theatre. Breakfast was varied and tasty. Had room service which was nice too. Would recommend and will be staying again for our next visit
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Nicola

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The front of house staff were friendly and helpful and were the main positive about the hotel. We ate at the hotel and the staff were helpful in reserving us a table, but when we got to the bar, it was poorly stocked with no beer on tap and no child friendly drinks, the fridges were pretty bare and running out quickly. It took food a very long time to come out (nearly two hours after we arrived so we had some very cranky children) but thankfully it was good when it eventually turned up. The food choice at breakfast was also good. However, the toilets in the lobby were dirty and in poor condition. The rooms were ok but not clean, the bedside tables were thick with dust and the bedding was dirty. They were also very warm (the air con for the room was only in the lounge area so this was freezing while the bed and bathroom were both boiling), and were not soundproof, so trying to get our child to sleep was made more difficult by some very loud jazz music coming from outside.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Annette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This Holiday was booked as it was the nearest to an event we were attending. The reception staff were very helpful and friendly, the room was clean and the breakfast was delicious. Hope to return.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024

8/10 – Gut

Jill

Aufenthalt von 2 Nächten im März 2024

4/10 – Schlecht

Frances

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Needs improvements
The room especially the bathroom wasnt overly clean, the grout in the shower was orange. There was tissue paper blocking the spy hole in the door which housekeeping obviously hadnt noticed and the hairdryer was sticky. The hotel room needed some TLC, the windows were dripping condensation in the morning and the grab rail in the bath wasnt secure. (I didnt report this) Music was playing loudly until 11pm which we could hear in the room, when we mentioned this we were told it is every other Saturday and next time request a room over the bridge as that is quieter. The car park didnt feel secure. Positives were breakfast, a good selection. The bar man was helpful and friendly. Dinner was good and there was a nice choice. A cot was provided free of charge. Great location if visiting the castle.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Colin Jackson

Geschäftlich gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

EWELINA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly and welcoming staff. Room nice and clean, however the windows don’t open and the air con system wasn’t working so woke up In the morning sweaty in the humid room with no air to breath
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Katie

Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

sam

Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Sarah

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Mervyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Garry

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Louise

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Practical & pleasant Stay
Good option for locality, free parking outside. Room size double ok, facilities good, clean & fresh. Usb sockets one side of bed only. Lots of good restaurant choices nearby. Good value.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Hector

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Large room, comfortable beds and a full size bath
Aufenthalt von 3 Nächten im Januar 2024

2/10 – Ungenügend

Leigh

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Poor
Booked a suite and was disappointed. Hotels tired and in need of a full refurbishment. Bathroom had been refurbished but the door had no handle cover, loose screws and the paint was very chipped. Fridge in room was empty. The corridor linking the hotel blocked was icy cold as the electric radiator had packed up. The bed felt like you were laying on the springs trying to adjust your body to slot in and then not move. Very disappointing for a hotel in the heart of Kenilworth. Did offer good EV charging so at least one good comment.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Jon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Annette

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Mark

Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We throughly enjoyed our stay and hope to stay again next Year. Thank you
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Sophie

4/10 – Schlecht

Theresa

Mit einer Gruppe gereist
On arrival we were told the 2pm booking had changed to 3pm but our room still wasn’t available at 3pm. We went back at 3.30pm and insisted we needed to get in to our room. The chap on reception was doing his best and eventually gave us the keys. At the bar, the staff had never heard of Cinzanno so we asked for Prosecco but they didn’t have any. In the evening they didn’t have tonic for the gin so we had elderflower. Breakfast was chaotic just because so many people wanted to eat at the same time. We all felt very sorry for the staff who were doing the best they could with insufficient staff members. At 2.30am the fire alarm went off but it was intermittent and I would have thought it should be constant. We were told some person broke the glass cover so not the hotel’s fault.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Pleasant staff. Dirty carpets.
The hallway carpets on floor 6 were extremely dirty, with many stains. As a microbiologist, this is a very big health risk, and also aesthetically very unpleasing. The curtains are very 80s and outdated. Not very comforting. My collegues room had no heating (floor 2). Breakfast was very good, and very pleasant staff. Bar had a good atmosphere. (Could there be gluten free beer on offer next time?)
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Michael, Dundee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023

4/10 – Schlecht

Megan

Mit einer Gruppe gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Convenient location but lacking cleanliness
For ease of convenience we chose to stay locally to stoneleigh park. The best was very comfortable and parking on site was easy to arrange. Unfortunately the more you looked the worse the room got, there was a HUGE leak in the ceiling in the bathroom dripping onto the surfaces and floor. The cleanliness was satisfactory but not by any means good.
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Hannah

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Food in the bar terrible. Air con very loud even when off. But cheap being a positive.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Di

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

gavin

Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

T

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good sized family room
Lovely location. Great breakfast. Reception and bar areas nice but anything beyond the lift needs refurbishment like the corridor carpets the air con and heating. Overall a pleasant stay.
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Luke am 22. Okt. 2023
Good afternoon,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Luke am 16. Okt. 2023
Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 – Hervorragend

Boback

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Luke am 3. Okt. 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Hervorragend

Patricia

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Luke am 6. Okt. 2023
Good afternoon Patricia,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 – Gut

Craig

Aufenthalt von 1 Nacht im September 2023
Antwort von Luke am 3. Okt. 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Hervorragend

Samuel

Aufenthalt von 2 Nächten im September 2023
Antwort von Luke am 3. Okt. 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Holiday Inn is central to attractions we were visiting. Many dining options in walkable distance.
Aufenthalt von 2 Nächten im September 2023
Antwort von Luke am 27. Sept. 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

8/10 – Gut

Caroline

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfectly acceptable
The room and facilities were fine, although the tea & coffee were missing when I first checked in.
Aufenthalt von 2 Nächten im September 2023
Antwort von Luke am 27. Sept. 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

10/10 – Hervorragend

Ian

Aufenthalt von 1 Nacht im September 2023
Antwort von Luke am 27. Sept. 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

4/10 – Schlecht

Daniela

Aufenthalt von 1 Nacht im September 2023
Antwort von Luke am 5. Sept. 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We are sorry your stay was not to your satisfaction.We hope to welcome you back in the future. Kind regards Luke - Front Office Manager

10/10 – Hervorragend

Patricia

Aufenthalt von 1 Nacht im September 2023
Antwort von Luke am 4. Sept. 2023
Good morning Patricia,Thank you very much for your review of your recent stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

4/10 – Schlecht

Pragnesh

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
No worth money
I used Holiday Inn first time and it didn't meet expectation in compare the other hotel chain like Premier Inn, Travelodge, where I have stayed before. As soon as we entered the room, we saw dust/spider web on one of the spot light. The bathroom exhaust fan was full of dust and I think the exhaust fan wasn't working, as result bathroom was covered with lots of steam. We had leave hotel window open. Bed and other facilities were good. It wasn't worth money I paid. Will not book again with Holiday Inn.
dusty fan, not working
dust web at the entrance
Aufenthalt von 1 Nacht im August 2023
Antwort von Luke am 31. Aug. 2023
Good afternoon,Thank you very much for taking the time to leave a review of your stay with us. We apologise for the issues faced and we have passed your comments to our Heads of Department to provide a better service in the future.Kind regards Luke - Front Office Manager

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Poor stay - I will avoid in future
Numerous small irritations that were just mostly lazy maintenance issues. 1.. Plugs in both shower/bath and sink were faulty which meant prising them up with finger nails or some sort of implement to empty water. 2. Broken/missing shelf in shower 3. Broken missing loo roll holder in loo. 4. Hole in bedroom curtain. 5. Could hear family in next room very easily so disturbed sleep. Overall very poor for £95 per night. Would not stay again.
Aufenthalt von 2 Nächten im August 2023
Antwort von Luke am 8. Sept. 2023
Dear Anonymous,Thank you for taking the time to leave a review of your stay with us back in august.We are sorry to hear that we did not meet your expectations, your comments have been passed to department heads to ensure that we can work to get it right going forward.Kind regardsLuke - Front Office Manager