Tagungsbereich

Bewertungen von Chesford Grange Hotel

4 out of 5
Chesford Grange Hotel
Coventry Road, Kenilworth, England

Bewertungen

8,4

Sehr gut

419 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
381 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
127 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
54 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,4/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Expedia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel in ruhiger Lage
Großes Hotel, professionell geführt. Zeitweise sind recht große Gruppen im Hotel. Dadurch kann es beim Frühstück zu Engpässen kommen.
Aufenthalt von 6 Nächten im Juli 2022
Antwort von D Gogate am 14. Okt. 2022
Thank you for your reviewKind regards

8/10 – Gut

Asheem

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All good!
Good decent stay. Good service. Only bother- i didn't understand why did they have only limited time for kids in the pool ( until 11 am in the morning). Don't think why they expect kids to wake up early in the morning on holidays.
Aufenthalt von 3 Nächten im Oktober 2021
Antwort von D Gogate am 14. Okt. 2022
Thank you for your reviewKind regards

8/10 – Gut

Mark

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Das wird schon.
Laut Aussage eine Mitarbeiterin sind gerade einige neue Kollegen eingestellt. Demzufolge war der Service nicht super, doch ausreichend. Renovation hat auch gerade begonnen und somit dürfte klar sein das das alles sich erstmal einspielen muss. Super sauber, schöne Zimmer und das Essen war auch ok.
Aufenthalt von 1 Nacht im März 2020
Antwort von Adam am 18. März 2020
Dear Mark Thank you very much for your positive review. Kind regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2019
Antwort von Adam am 17. Sept. 2019
Dear Anonymous Thank you for your review. Kind regards

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall nice, but room for improvement
The overall cleanliness and the choose at the breakfast buffet could be improved, but other than that everything was fine. Enjoyed the gym and pool (short one) and of course the garden and terrace.
Aufenthalt von 3 Nächten im September 2017
Antwort von SAllen am 14. Sept. 2017
Dear John Thank you for your review, I'm pleased that overall you enjoyed your stay with us and we hope to see you again soon. Kind regards Sarah Allen Hotel Manager

8/10 – Gut

Lucas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our overnight stay at the Chesford Grange. Both the bedroom and bathroom was clean and tidy however we felt both could do with a freshen up to feel more modern. All staff we met were very welcoming and friendly and the swimming pool and steam room was a nice addition to our stay. Overall we would recommend this hotel and would stay again. Great value also!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von D Gogate am 28. Mai 2024
Dear LucasThank you for your review! We're pleased to hear that you enjoyed your stay at Chesford Grange. We appreciate your feedback regarding the room and bathroom, and we'll take this into consideration for future improvements. It's great to know that our staff made you feel welcome and that you enjoyed the swimming pool and steam room. We look forward to welcoming you back in the future. Thank you for recommending us!Kind regards

8/10 – Gut

Joanne

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Lovely property and good location for exploring nearby towns, but out of the way in countryside. Great rooms and affordable. Food was ok. Bar and service lacked some finesse for a hotel of this calibre, with cocktails as a dreadful ready mix and staff rather uncoordinated. Wedding overtook communal areas but wasnt warned as a guest. Facilities were very good. Enjoyed pool and gym. Book early for spa as we missed out foolishly.....games room for kids and games available to use Would definately return.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von D Gogate am 7. Mai 2024
Dear JoanneThank you for sharing your experience. We're glad you enjoyed the property, rooms, and facilities, and we appreciate your feedback on the areas where we could improve. Looking forward to welcoming you back soon!Kind regards

10/10 – Hervorragend

David

Aufenthalt von 2 Nächten im April 2024
Antwort von D Gogate am 14. Mai 2024
Dear David Thank you very much for this amazing rating and reviewKind regards

10/10 – Hervorragend

Sophie

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic staff, lovely breakfast and we enjoyed using the swimming pool
Aufenthalt von 1 Nacht im April 2024
Antwort von D Gogate am 16. Apr. 2024
Dear SophieThank you for your wonderful review! We're thrilled to hear that you enjoyed our staff, breakfast, and swimming pool. We hope to welcome you back again soon!Kind regards

10/10 – Hervorragend

Jane

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was kept very well and merged the histories of the buildings well. All staff were attentive and very helpful. Dining room staff especially Nimesha extremely helpful and attentive. Dining room were accommodting of our requirements.
Aufenthalt von 2 Nächten im April 2024
Antwort von D Gogate am 11. Apr. 2024
Dear JaneThank you for your kind review! We're delighted to hear you appreciated the care we've taken in preserving the history of our buildings and that our staff, especially Nimesha, made your dining experience special and accommodated your needs. We look forward to the opportunity to serve you again soon!Kind regards

10/10 – Hervorragend

Kevin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay, comfortable beds, delicious breakfast, ample parking, and nice gym
Aufenthalt von 1 Nacht im März 2024
Antwort von D Gogate am 25. März 2024
Dear KevinThank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we're glad our comfortable beds, delicious breakfast, ample parking, and nice gym met your expectations. We hope to welcome you back again soon!Kind regards

10/10 – Hervorragend

julie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely building. Great halfway stop from the south to the Midlands, as close to motorway. Plenty of parking. Spotless room with lovely view of the grounds
Aufenthalt von 1 Nacht im März 2024
Antwort von D Gogate am 18. März 2024
Dear julieThank you for your wonderful review! We're thrilled you found our building lovely and our location convenient for your journey. It's great to hear you appreciated the ample parking, spotless rooms, and the views of our grounds. We look forward to welcoming you back on your next stop from the south to the Midlands!Kind regards

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk staff were fantastic, check in was floor less. Only problem I had was no heat in my room , when down front desk they couldn’t have been more helpful, it only took about 5-10 minutes to sort. Cannot fault any of the staff. I would stay again happily and recommend it.
Aufenthalt von 1 Nacht im März 2024
Antwort von D Gogate am 4. März 2024
Dear JamesThank you for your positive review and for highlighting our fantastic front desk team and their efficient service. We're sorry for the inconvenience with the heating in your room but are glad it was promptly resolved. Your willingness to stay with us again and recommend our hotel is the highest compliment we can receive. We look forward to welcoming you back for another enjoyable stay!Kind regards

8/10 – Gut

Helena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel staff great
Aufenthalt von 1 Nacht im März 2024
Antwort von D Gogate am 4. März 2024
Dear HelenaThank you for your kind words! We're delighted to hear you enjoyed your stay and found our staff to be great. We hope to welcome you back soon!Kind regards

6/10 – Okay

Paul

Aufenthalt von 1 Nacht im Februar 2024
Antwort von D Gogate am 28. Feb. 2024
Dear PaulThank you for taking the time to review your recent stay. Kind regards

10/10 – Hervorragend

Tina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stat
Lovely hotel. It has EV charging points which are easy to ise
Aufenthalt von 1 Nacht im Februar 2024
Antwort von D Gogate am 27. Feb. 2024
Dear TinaThank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our EV charging points convenient to use. We hope to welcome you back soon!Kind regards

6/10 – Okay

MU

Mit der Familie gereist
Weekend with the family
Upon arrival it was easy to park. The desk clerk that checked us in was friendly but did not give us good information about the use of the leisure facilities despite us asking about them. The room was nice but I found the bed uncomfortable, waking up several times though the night. The pool was small and very busy. The restaurant felt a bit like a work cafeteria but the burger I ordered was really tasty. Someone in my party had the schnitzel which was also well cooked and was very enjoyable. Breakfast would have been improved by serving real tea and coffee rather than from a DIY machine. The decaffeinated latte was really unpleasant. The range of food on offer was good and my child found plenty he enjoyed. All in all I felt the hotel food and beverages were overpriced for the quality. I thought the room was value for money.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von D Gogate am 26. Feb. 2024
Dear MUThank you for taking the time to share your feedback. We're glad you found the parking easy and the desk clerk friendly, but we apologize for any confusion regarding the leisure facilities. We'll ensure our staff are better informed in the future.We're sorry to hear about the discomfort you experienced with the bed and the crowded pool. Your comments about the restaurant and breakfast are noted, and we'll work to improve these areas.We appreciate your feedback on the value for money and will take it into consideration as we strive to provide the best experience for our guests. We hope to welcome you back in the future and exceed your expectations.Kind regards

4/10 – Schlecht

Reshma

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff helpful Hotel very tired, not clean, old rooms, lots of dust around the edges in room, pool area and changing rooms were disgusting, hair all over floor not kept clean. Buffet Breakfast was fine. Nothing special
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Front of House/Chesford Grange am 19. Feb. 2024
Thank you for your feedback. I am sorry to read you found the rooms were tired and old. We have different categories which I understand you were moved rooms so maybe this was the reason. I have passed on your feedback to the team and let the kitchen team know you enjoyed the breakfast. Best Wishes

6/10 – Okay

Phil

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Shame about the room
When we arrived at the hotel, the receptionist did an excellent job of a bad situation. Our Superior King room that was picked to accommodate our family of 4 had no hot water and the only option was 2 adjoining rooms. However, these were dated, with marked linen and no longer in keeping with the rest of the hotel. Which was a shame, so the sales pitch of "2 rooms at no additional cost" aggrieved me a little. Apart from that the rest of the hotel was very good. Excellent breakfast and dining facilities and my children enjoyed the pool.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von K Reeves am 18. Feb. 2024
Dear Phil,Thank you for sharing your recent experience. Whilst we are sorry that you encountered issues with the hot water in your room, we are pleased to hear that our Reception team did their best to accommodate you and your family. We are happy to hear that bedroom aside, you enjoyed your stay, particularly the dining and leisure facilities.We would love to welcome you and your family again in the future to have the opportunity of providing the superior room you were expecting, and an improved experience.Kind regards,

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von K Reeves am 18. Feb. 2024
Dear Richard,Thank you for your stunning review, we are delighted to hear you enjoyed your stay.We hope to welcome you back in the future.Kind regards,

8/10 – Gut

Alex

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front of House/Chesford Grange am 19. Feb. 2024
Thank you for your feedback. We are delighted you enjoyed your stay with us.Best wishes

8/10 – Gut

Beecky

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
It was a nice hotel, clean carpets throughout. Clean bedding and clean towels, extra in the wardrobe. Dog friendly, however when eating in the restaurant you have to wait in the bar area with the dog, so you'll need someone to accompany you so you can go get your food as dogs aren't allowed in room where you go to get your food. Which is down some stairs and around the corner. A bit inconvenient. Isn't anywhere nearby where you could go get food 35 minute walk to a few dog friendly pubs. the pool was quite small though probably two lanes worth of pool, very shallow. The shower heads could probably do with a good clean or replaced as there was some discoloration to them. But bathroom was very clean aside from this, as was the room/rest of the hotel. The field by the side of the hotel is quite waterlogged, so probably pack some outdoory shoes if you plan on a stroll.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von K Reeves am 18. Feb. 2024
Dear Beecky,Thank you for taking the time to review your recent stay. We are pleased to hear that you experienced a good level of cleanliness in your room and our public areas during your stay, but am sorry to hear of the inconvenience at breakfast. Our food and beverage team are more than happy to assist our guests to ensure a comfortable experience, and hopefully did their best to assist you. I have shared your feedback regarding the shower heads with our housekeeping team to rectify where needed.Thank you for your constructive feedback, and we hope to see you again in the future.Kind regards,

10/10 – Hervorragend

Emma

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von K Reeves am 14. Feb. 2024
Dear Emma,Thank you for your sparkling review, we are pleased to hear you enjoyed your stay.Kind regards,

10/10 – Hervorragend

Shaun

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very enjoyable overnight stay. Friendly staff, comfortable room, lovely food
Aufenthalt von 1 Nacht im Februar 2024
Antwort von K Reeves am 14. Feb. 2024
Dear Shaun,Thank you for your kind review, we are delighted to hear that you had a comfortable stay.Kind regards,

10/10 – Hervorragend

Martin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von K Reeves am 14. Feb. 2024
Dear Martin,Thank you for your sparkling review, we are thrilled to hear you enjoyed your stay.Kind regards,

8/10 – Gut

KERRY

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed on a Sunday evening, the reception team were friendly and helpful. I had a very comfortable stay and slept well, the bed and temperature of the room were just right. A good place and one to revisit if I am in the area again. Only 4 stars because dusters were left in my room sfter a clean and there was no remote for the TV. I know these would have been sorted if I bothered so not a huge issue and definitely do not be put off.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von K Reeves am 14. Feb. 2024
Dear Kerry,Thank you for your kind review, we are delighted to hear you enjoyed your stay. I'm sorry to hear of the oversight in your room, this has since been addressed with our Housekeeping team.Kind regards.

8/10 – Gut

Leonard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Decent
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von D Gogate am 25. Jan. 2024
Dear LeonardThank you for taking the time to provide feedback! We're glad to hear that you found our product decent. Your satisfaction is important to us, and we're always looking for ways to improve. If you have any specific suggestions or areas where you think we could enhance our offering, please feel free to share. We value your input and are committed to making your experience even better in the future. Thank you for choosing our hotel!Kind regards

4/10 – Schlecht

ALAN

Aufenthalt von 1 Nacht im Januar 2024
Antwort von D Gogate am 24. Jan. 2024
Dear AlanThank you for taking the time to rate your experience at our hotel. We noticed that you rated your stay as 4 out of 10, but didn't leave any specific comments. We take feedback very seriously and are committed to improving our services, so we would greatly appreciate any further insights or specific concerns you had during your stay.Please feel free to reach out to us directly with any details you can provide, as it helps us understand where we need to focus our efforts in order to enhance our guest experience. Your feedback is invaluable in our ongoing effort to provide excellent service and accommodations.We hope to have another opportunity to serve you better in the future and are dedicated to ensuring that your next stay with us is a positive and memorable experience.Warm regards

10/10 – Hervorragend

Gary

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von D Gogate am 16. Jan. 2024
Dear GaryThank you for the 5-star rating! We're thrilled to know you had a positive experience during your stay. We look forward to welcoming you back.Kind regards

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All really good aside from some very squeaky plumbing. Spa was very nice too
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von D Gogate am 3. Jan. 2024
Dear AndrewThank you for your positive feedback on your recent visit. We're delighted you enjoyed your experience, especially the spa.We apologize for any inconvenience caused by squeaky plumbing and appreciate your patience. Your feedback is valuable, and we'll address the issue promptly.We look forward to welcoming you back for another great stay.Best regards,

10/10 – Hervorragend

Eli

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Much better than expected.
Much better than I expected. Very well kept. Room was large and spacious (we had a super king). Breakfast was good, and the pool was very warm so the kids loved it. Price was very reasonable. Would definitely recommend to others.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von D Gogate am 29. Dez. 2023
Dear EliThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed the spacious room, especially with the super king bed. It's great to know that the breakfast met your satisfaction and that the kids loved the warm pool – we always aim to provide a comfortable and enjoyable stay for our guests.We appreciate your kind words about the reasonable pricing and your recommendation to others. It means a lot to us that you had such a positive impression of your time with us. Our team works hard to maintain a well-kept environment, and we're delighted to see that reflected in your feedback.Should your travels bring you back to the area, we would be honored to host you again. Thank you once more for choosing us and for sharing your wonderful review.Best regards,

8/10 – Gut

Francina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location, friendly staff, good buffet breakfast. Room was very clean but in need of an update. A very quiet hotel. Second time we've stayed here and will probably return.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von D Gogate am 27. Dez. 2023
Dear FrancinaThank you for your valuable feedback! We're delighted to hear that you appreciate our good location, friendly staff, and the quality of our buffet breakfast. Your comments about the cleanliness are appreciated, and we take note of your suggestion for an update. We're glad to be your choice for a second stay, and we look forward to the possibility of hosting you again. If there's anything specific you'd like to see improved or if you have any further comments, please feel free to share. Safe travels!Kind regards

10/10 – Hervorragend

Sandra

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von D Gogate am 27. Dez. 2023
Dear SandraThank you for the 10 out of 10 rating! We're thrilled to see that you had a positive experience. If you ever have any specific feedback or requests in the future, please feel free to share. We appreciate your support and look forward to hosting you again!Kind regards

4/10 – Schlecht

Robert

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von D Gogate am 11. Dez. 2023
Dear RobertThan you very much for taking time to review your stay. Kind regards

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel, helpful staff & dog friendly
Friendly and helpful staff Nice to be able to eat in the bar with my dog and lovely grounds to walk in.
Aufenthalt von 5 Nächten im November 2023
Antwort von D Gogate am 7. Dez. 2023
Dear anonymousDear [Reviewer],Thank you for your kind words! We're delighted you found our staff friendly and helpful. It's wonderful to know you and your dog enjoyed dining in the bar and exploring our lovely grounds. We look forward to welcoming you both back soon!Kind regards

10/10 – Hervorragend

Michaela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von D Gogate am 21. Nov. 2023
Dear MichaelaThank you so much for this amazing 10 out of 10 review!!!We hope to welcome you back again soon.Kind regards

6/10 – Okay

Vicky

Aufenthalt von 1 Nacht im November 2023
Antwort von D Gogate am 21. Nov. 2023
Dear VickyThank you for taking time to review your stay. Kind regards

10/10 – Hervorragend

Gina

Aufenthalt von 1 Nacht im November 2023
Antwort von D Gogate am 13. Nov. 2023
Dear GinaThank you for your lovely review!We hope to welcome you back again soon. Kind regard

10/10 – Hervorragend

Joanne

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von D Gogate am 9. Nov. 2023
Dear JoanneThank you very much for this amazing review!!Kind regards

8/10 – Gut

simon, Doncaster

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Hotel was great and parking great too. I got upgraded on my 2nd night which was a lovely large room. Everything met my expectations. Food was OK. Bar staff seemed a bit miserable.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von D Gogate am 7. Nov. 2023
Dear SimonWe're thrilled to hear that you had a great experience during your stay with us, and we appreciate your positive feedback. It's wonderful to know that you enjoyed our hotel and found the parking arrangements convenient. Getting upgraded to a lovely large room on your second night is always a pleasant surprise, and we're pleased that it added to your overall experience.We value your feedback on the food, and we'll use it to further enhance the dining options we offer to our guests. We're sorry to hear that you found our bar staff a bit downcast. Our team members are usually known for their friendly and attentive service, and we will address this to ensure a more welcoming and pleasant atmosphere for all our guests.Thank you for choosing to stay with us, and for sharing your thoughts. We hope to have the pleasure of serving you again in the future and delivering an even better experience. Your satisfaction is essential to us, and we'll strive to make your next visit exceptional in every way.

10/10 – Hervorragend

DIANE

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our second visit - lovely hotel and helpful staff. It really suits us as it allows us to take our dog. Lovely indoor pool and spa. Definitely recommend
Aufenthalt von 1 Nacht im September 2023
Antwort von D Gogate am 7. Nov. 2023
Dear DIANEWe're delighted to hear that you returned for a second visit and that you enjoyed your stay at our hotel once again. We appreciate your kind words about our lovely hotel and our helpful staff. We take pride in providing a welcoming and accommodating experience for our guests.It's wonderful to know that our pet-friendly policy allowed you to bring your dog and that you had a great time making use of our indoor pool and spa facilities. We appreciate your recommendation and are grateful for your continued support.Thank you for choosing our hotel, and we look forward to welcoming you, your dog, and your future visits. Your feedback means a lot to us, and we're committed to ensuring that each stay is as enjoyable as the last.Kind regards

4/10 – Schlecht

Hilary

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von D Gogate am 21. Nov. 2023
Dear HilaryThank you for your review. Kind regards

10/10 – Hervorragend

Siobhan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good room, good breakfast, perfectly located for Warwick and Leamington Spa
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von D Gogate am 25. Okt. 2023
Dear Siobhan Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience during your stay. It's wonderful to know that you enjoyed our rooms and the breakfast we offer.Our central location is indeed one of our strong points, making it convenient for guests to explore both Warwick and Leamington Spa.We appreciate your kind words and your support. We hope to welcome you back in the future for another enjoyable stay. Your feedback means a lot to us, and we'll continue striving to provide top-notch service.Kind regards

2/10 – Ungenügend

Susan

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von D Gogate am 23. Okt. 2023
Dear SusanThank you very much for your review . We are sorry to hear your stay was not up to your expectations. We hope to get another chance sometime in near future. Kind regards

10/10 – Hervorragend

Gary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good hotel trip
Very good experience will be using this hotel again in the near future. Found all the staff helpful in all areas. Good parking.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von D Gogate am 23. Okt. 2023
Dear Gary Thank you for taking time to review your stayKind regards

8/10 – Gut

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Reasonably good
Still some updating needed in the standard rooms, Bathroom plumbing (toilet) could be better. Room was very warm.
Aufenthalt von 1 Nacht im September 2023
Antwort von D Gogate am 29. Sept. 2023
Dear RobertThank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your input as it helps us continually improve our services.I apologize for the issues you encountered during your stay, particularly with the standard room. Your feedback regarding the bathroom plumbing and room temperature is duly noted, and we will address these concerns promptly to ensure a more comfortable experience for our guests.We are committed to providing a high standard of accommodation, and your feedback is invaluable in helping us achieve this goal. Please know that we take your comments seriously and will work diligently to make the necessary updates.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards

8/10 – Gut

Daniel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von D Gogate am 29. Sept. 2023
Dear DanielThank you for your review!Kind regards

10/10 – Hervorragend

Katherine

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Such a lovely Hotel to stay / Michelle on Reception was amazing!
Aufenthalt von 2 Nächten im September 2023
Antwort von D Gogate am 29. Sept. 2023
Dear KatherineThank you for taking time to review your stay and such amazing feedbackKind regards

10/10 – Hervorragend

martin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
One night stay
Stayed one night in the week. Staff very friendly. Room was clean and tidy. Nice food in the bar. Breakfast was lovely. Stayed a few times at this hotel and never disappointed.
Aufenthalt von 1 Nacht im September 2023
Antwort von D Gogate am 29. Sept. 2023
Dear martinThank you for your wonderful review! We're delighted to hear that you had a pleasant one-night stay with us. Your kind words about our friendly staff, clean rooms, delicious food, and lovely breakfast are truly appreciated. We value your loyalty, and it's always a pleasure to have you as our guest. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards

10/10 – Hervorragend

A

Aufenthalt von 1 Nacht im September 2023
Antwort von D Gogate am 29. Sept. 2023
Dear AThank you very much for this amazing review!Kind regads