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Bewertungen von Jolly Beach Antigua - All-inclusive

3 out of 5
Jolly Beach Antigua - All-inclusive
Bolans Village, St. Mary's, P.O.Box W2009, Jolly Harbour, Antigua

Bewertungen

7,2

Gut

209 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
376 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
233 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
111 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
74 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,2/10

Personal & Service

6,8/10

Ausstattung

6,2/10

Zustand der Unterkunft

6,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Christopher

Mit der Familie gereist
Gut: Sauberkeit
Wie schon beschrieben, das Hotel ist erwas in die Jahre gekommen und die Zimmer sollten modernisiert werden. Wlan ist auf dem Zimmer nur eingeschränkt empfangbar, da könnte man für eine tägliche Gebühr von 12US$ mehr erwarten. Das Servicepersonal könnte aufmerksamer sein und es wurde kein Trinkwasser auf dem Zimmer zu Verfügung gestellt. Es gibt Buffets oder a la carte. Ein Supermarkt,Bankautomat und eine Apotheke sind in 5 Minuten zu Fuß erreicht. Taxi vom Flughafen 70US$ für vier Personen
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Reception am 10. Aug. 2023
Vielen Dank für Ihre Kommentare

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zimmer war etwas klein da wir super saver gebucht hatten Zum Frühstück hätten wir uns mehr Abwechslung gewünscht Strand war super sonst alles ok
Aufenthalt von 14 Nächten im Januar 2020

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Hotel Ist renovationsbedürftig Strand wunderbar Preis-Leistung stimmt
Aufenthalt von 11 Nächten im November 2019
Antwort von Chris Forbes,General Manager am 16. Nov. 2019
Dear Guest, Thank you for choosing Starfish Jolly Beach Resort and Spa as your vacation destination and taking the time to share your experience with us. Your comments highlighting our stunning beach and overall value for money are appreciated. Rest assured that your recommendations and concerns have been received and shared with our management team. It was truly a pleasure hosting you and we look forward to your return. Thank you. Kind Regards, Chris Forbes, General Manager.

8/10 – Gut

Verifizierter Reisender

Das Hotel ist nicht schlecht, zumal alle Zimmer Meerblick haben.Zimmer aber etwas in die Jahre gekommen und teilweise auch etwas klein.Strand und Pool sind schön, die Anlage insgesamt auch.Teilweise etwas überfüllt, mit Wartezeiten auf einen Tisch beim Essen.Wifi funktioniert mäßig bis schlecht.
Aufenthalt von 1 Nacht im März 2019
Antwort von Rudy Richardson, General Manager am 26. März 2019
Dear Guest, Thank you for choosing Starfish Jolly Beach Resort and Spa as your vacation destination and sharing your holiday experience with us. It is a pleasure to know that you enjoyed the view from your room and the beautiful beach. Your commendations are appreciated and will be shared with our teams as they made your vacation experience memorable. Please accept our apologies for any inconvenience and trust that your recommendations will be used to improve the overall experience provided. We look forward to providing an even greater holiday guided by the reviews from all our guests. Thank you. Kind Regards.

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im März 2019
Antwort von Brian Sang, General Manager am 1. Apr. 2019
Dear Guest, Thank you for taking the time to share your experience and rating of your exciting holiday with us. We are happy to know that you enjoyed your visit to our beautiful mile long beach, Caribbean destination and will keep improving to make your experience even better. Thank you. Kind Regards.

10/10 – Hervorragend

Patrick, Germany

Gut: Sauberkeit und Personal & Service
Super friendly staff Super entertainment Delicious food
Aufenthalt von 12 Nächten im September 2018
Antwort von Rudy Richardson, General Manager am 21. Nov. 2018
Dear Guest, Thank you for taking the time to share a rating of your exciting experience with us. We are happy to know that you had a great vacation at our Caribbean destination enjoying the friendly and helpful teams, lively entertainment and cuisine of our restaurants. We look forward to your next visit where the experience will be even greater. Thank you. Kind Regards.

8/10 – Gut

Yvonne, Wiesbaden

Gut: Sauberkeit und Personal & Service
Toller Urlaub auf Antigua
Das Hotel selbst ist an einigen Stellen renovierungsbedüftig. Dies wird aber durch den hervorragenden Service, das leckere Essen und die Lage an einem wunderschönen Strand mehr als wieder gut gemacht. Wir hatten eine absolut tolle Zeit!
Aufenthalt von 14 Nächten im November 2017
Antwort von Rodrigo am 4. Jan. 2018
Dear guest Thank you for your comment, we really appreciate that you took your time to let us know about your experience, we are going to let our staff know about your comments, It will be a honor to have you back soon, Warm regards Rodrigo Elizondo | Corporate Online Sales Coordinator Blue Diamond Resorts

8/10 – Gut

Melvin, South River

Gut: Sauberkeit und Personal & Service
The property was nice but run down a bit. I am sure the resort will be a lot better once everything is up and running. COVID really did a number on this island especially Jolly Beach, I’ll be back in a couple of years for sure.
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Fitzroy

Gut: Personal & Service
The food was great but the property is under renovation so some areas are closed of.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Management am 13. Mai 2024
Thank you for your comments.

10/10 – Hervorragend

Tamara

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von management am 16. Mai 2024
Thank you for staying with us.

4/10 – Schlecht

manuel

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The stuff was not so accommodating, they seemed bothered when I requested a service not friendly. . I had to request for my room to be changed 4 times before they moved me I spent the 1st night in my room with no ac and mosquitoes in the room. The room are very small and need huge updating the power on the resort was in and out due to them working on the big pool which was closed. The food was not great and they didn’t have mint the few times that they did the mint was not fresh. I will never stay here again. I happened to speak to other guest and they happened to stay there 25 years ago and told me that the curtains in the rooms are still the same.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Management am 10. Mai 2024
Thank you for staying with us. We are always working on improving our property for a greater guest experience.

6/10 – Okay

Nicole J

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von management am 10. Mai 2024
Thank you for staying with us. We are always working on improving our property for a greater guest experience.

6/10 – Okay

cynthia

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I been to this resort 6 years ago and the property resort are not the same. So much work need to be done. In need of an upgrade. The grounds are so nice the beach is beautiful. Can someone please update this property. It can be a great place
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management am 9. Mai 2024
Thank you for staying with us.

4/10 – Schlecht

JOANNE

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
On the plus side, the beach was nice...white sand, clear and calm blue water. However, from the minute we got there, we have been underwhelmed with the hotel....the main pool which is a beautiful feature (on their website) was under renovations and unavailable, the food options at the main restaurant were limited and not very tasty. The a-la-carte menu at the Pizza Factory was very good, but it was only open and available for reservations (which we were not told/made aware of.....by-the-way speaking with a guest we learned of the reservation requirement) every other day. Hot water in my room was almost non-existent...spoke with front desk, was able to move to another room, however, the AC wasn't cooling the room very much. To add to all this, there are lots of mosquitoes everywhere on this property....in the open hallways, in the rooms, in the main bathroom (off the lobby)...mainly because there are breeding grounds for the mosquitoes (rooftops of sheds/storage rooms just off the rooms, full of leaves that clog the drain holes and allow for stagnant water collecting there).....the entire compound should be sprayed and treated for mosquitoes. I gave this resort a 2 out of 5 stars.....wasn't very impressed overall.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Management am 8. Mai 2024
Thank you for staying with us. We are always working on improving our property for a greater guest experience.

2/10 – Ungenügend

Georgia

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Run down property, needs to be renovated, definitely not all inclusive since they didn’t have a snack bar between meal. The view was great, excellent sunset.
Aufenthalt von 3 Nächten im April 2024
Antwort von management am 8. Mai 2024
Thank you for staying with us. We are always working on improving our property for a greater guest experience.

2/10 – Ungenügend

Arnis

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My recent stay at Jolly Beach Antigua was disappointing, and the property is nothing like the pictures. While the picturesque location initially drew me in, the reality of the resort's shortcomings soon became apparent. The frequent power outages were a major inconvenience, disrupting my relaxation with long hours of darkness. Equally frustrating was the intermittent water supply, which seemed to have a mind of its own, leaving me without running water at unexpected times. In today's connected world, the lack of WiFi was a significant drawback, hindering my ability to stay in touch with loved ones and access essential information. The dining experience was also a letdown, with mediocre food quality and cleanliness concerns adding to the disappointment. What's more, the absence of a landline connection for emergencies left me feeling vulnerable, particularly in light of the power outages. While Jolly Beach Antigua has its moments of beauty, the drawbacks significantly impacted my overall experience. Travelers should not come here, also beware of the cancellation policy they have a super strict policy because they know that once people reach the property people will want to leave ASAP.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Management am 6. Mai 2024
Thank you for staying with us. We are always working on enhancing our property for a greater guest experience.

8/10 – Gut

Gordon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We enjoyed ourselves. The food and staff were terrific. The beach was clean and there weren't a lot of pan handlers. We would go back to Antigua. Our recommendations ask for a fridge and get the package to have your room cleaned and bed sheets changed. Very humid there sheets get damp. Our only complaint would be the WIFI very week you had to go to the lobby to get good reception.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Management am 6. Mai 2024
Thank you for staying with us.

6/10 – Okay

H BRIAN

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Fantastic beach and staff are most pleasant. This is an older property and is presently being upgraded. Value for money is great compared to other all inclusive resorts so if you are not picky go and have a great holiday.
Aufenthalt von 5 Nächten im April 2024
Antwort von management am 6. Mai 2024
Thank you for staying with us.

4/10 – Schlecht

Roger

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von management am 6. Mai 2024
Thank you for staying with us.

6/10 – Okay

Jenaya Sheree

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that the property was nice and big. What i didn't like was that they never sent an email or something letting people know that the big pool was being worked on. Also the rooms had no where to sit only on the bed... and the rooms were small.
Aufenthalt von 3 Nächten im April 2024
Antwort von Management am 30. Apr. 2024
Thank you for staying with us

4/10 – Schlecht

Dario, Miami

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Traveled to Antigua for business and out of the property I stayed in the past in the island this was the one in poor condition with small toilets and outdated infrastructure. The bar staff by the pizzeria unfriendly and it felt you bother them when asking for a drink. Reception staff should learn how to smile and be more attentive. Water service interrupted in the morning before check out without notice and not sure for how long . No comment but I would never stay in this property despite the beach is incredible . Stay next door at CocoaBay resort may pay much more but totally different experience .
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 26. Apr. 2024
Thank you for staying with us and we are sorry that you may have experience any inconvenience during your stay. We are always working on improving our property for a greater guest experience.

6/10 – Okay

Nicole

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The beach at this resort is amazing. Thats exactly why I chose it. Coming in to this I knew what to expect and to expect a 3 star hotel. That’s exactly what it is. The staff is great. The beach is great. The pool was very nice. The rooms are extremely outdated, which is not a big deal since we are not in the room a lot. I wish there were a few more restaurant options. Food was average. Tons of mosquitos and flies, not the resorts fault. If you go into this knowing what to expect and what you want out of it, it will be a good trip. I would return.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 24. Apr. 2024
Thank you for staying with us

10/10 – Hervorragend

karishma

Mit dem Partner gereist
Gut: Ausstattung
Excellent staff wonderful beaches
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 24. Apr. 2024
Thank you for staying with us

6/10 – Okay

Zhan peng

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Management am 22. Apr. 2024
Thank you for your feedback

6/10 – Okay

kevin

Gut: Personal & Service
Aufenthalt von 5 Nächten im April 2024
Antwort von Management am 19. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Indra

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The property needs work but the people are nice
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 17. Apr. 2024
Thank you for your comments.

8/10 – Gut

Safiyyah felita

Very nice
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 14. Apr. 2024
Thank you for your kind words.

6/10 – Okay

Tomkeshia

Gut: Personal & Service
That staff was helpful and very nice. The only thing I wish was a variety of food options and that the Italian restaurant was open for lunch
Aufenthalt von 7 Nächten im April 2024
Antwort von Management am 14. Apr. 2024
Thank you for your comments

2/10 – Ungenügend

Paulina

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Poor hospitality. Rude staff. It seems everybody has an attitude and not approachable. During dinner, no one came to ask if I needed a water or a drink. I had to actually ask someone as they were ignoring me and not even looking at my table. Very disappointed.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 12. Apr. 2024
We are sorry not to have met your expectations. We offer the very best value in Antigua on the best beach on the island and apologize if you feel you received anything less.

10/10 – Hervorragend

Tanyelle L, Willingboro

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Over all great place I would visit again
Aufenthalt von 7 Nächten im März 2024
Antwort von Management am 12. Apr. 2024
Thank you so much for your kind words. We look forward to seeing you again.

8/10 – Gut

Kathy

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Beach was fabulous but very lacking in amenities and tasty food variety. Staff was top notch!
Aufenthalt von 7 Nächten im März 2024
Antwort von Management am 8. Apr. 2024
Thank you for your helpful comments.

6/10 – Okay

Christopher

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 10. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Genevieve, Ottawa

Mit dem Partner gereist
Gut: Sauberkeit
We really enjoyed our time at Jolly Beach! The buffet, pizza factory (à la carte) and the grill were all great! We never had a bad meal. The standard king room was big enough for the two of us. It was clean, the bed was comfortable and we had a nice view of the beach/pool area from our balcony. As for the bars, the drinks were strong and service was quick! We loved that we could walk safely off the resort. There’s a really nice supermarket just 5 minutes away. If you’re Canadian, I recommend purchasing alcohol to take home from there since the conversion is more beneficial as compared to duty free in USD. The beach was amazing and it’s truly the highlight of this resort. I never had issues finding a beach chair and it never felt crowded. I will admit that the daytime activities and nighttime entertainment were lacking a little. Perhaps this is due to the fact that not many people were staying at the resort during our stay.
Aufenthalt von 10 Nächten im März 2024
Antwort von Management am 8. Apr. 2024
Thank you for your review. Your comments have been brought to the attention of the resort Management and are greatly appreciated.

10/10 – Hervorragend

Perla Milena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the quiet beach. My friends and I love it. We miss some entertainment such as Zumba and/ or pool games
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 8. Apr. 2024
Thank you so much for your kind words & high marks

8/10 – Gut

Randall

Mit der Familie gereist
Beautiful beach 🏖️
Aufenthalt von 5 Nächten im März 2024
Antwort von Management am 8. Apr. 2024
Thank you so much for your favorable marks.

8/10 – Gut

FLORENCE V

Mit dem Partner gereist
Service excellent, buildings need upgrade. Also need evening and night entertainment activities. Food great, friendly staffs. The buildings are antiquated, need repairs and upgrade. Lovely beach. Rooms need refrigerator for water and cool drinks. Had to purchase bottle water
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for staying with us.

4/10 – Schlecht

Arlene, Marabella

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 3. Apr. 2024
thank you for your feedback. We are sorry not to have met your expectations.

6/10 – Okay

Joanne

Gut: Sauberkeit
Aufenthalt von 5 Nächten im März 2024
Antwort von Management am 3. Apr. 2024
Thank you for your grade. We are sorry not to have met your expectations.

4/10 – Schlecht

Kayleigh Mae

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 1. Apr. 2024
Acknowledged, apologies we did not meet your expectations.

6/10 – Okay

Pierre-André

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 20 Nächten im Februar 2024
Antwort von Management am 27. März 2024
Thank you!

6/10 – Okay

Erwin

Verbesserungswürdig: Sauberkeit
I recently stayed at the Jolly Beach Hotel and had a mixed experience. Upon arrival, my room was not ready, but the staff suggested I have lunch while I wait, which wasn't a problem for me. While the staff appeared friendly, I found them to be quite loud when speaking among themselves, often inappropriately and unprofessionally. However, amidst these issues, there was one standout staff member named Delicia, a waitress who provided impeccable service. She was polite and went above and beyond to ensure a pleasant dining experience—a true asset to the hotel. Additionally, although the concept of offering free Wi-Fi at the hotel is commendable, the reality was quite disappointing. The internet connection was hardly available and highly unreliable throughout my stay. This made it difficult to stay connected and get any work done, which was quite frustrating. One aspect that could use improvement is the lighting around the property. There were several dark spots that could benefit from additional lights to enhance safety and aesthetics. Overall, my stay at Jolly Beach Hotel had its ups and downs. While certain staff members stood out for their exceptional service, there were some concerns with the staff's behavior, unreliable internet connection, and inadequate lighting.
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 26. März 2024
Thank you for your helpful feedback

6/10 – Okay

Godfrey, East Orange

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property definitely needs some TLC. The rooms are ridiculously small, my sister found bed bugs in her room, and the food was not the greatest. With the exception of a few of the workers in the dining hall on one night, the staff was very friendly. The liquor was also fairly cheap, which got a few of us sick, but, I guess you get what you paid for, as the stay was budget friendly. The BEACH is the most AMAZING part of the resort. The pool needs to be cleaned, so I did not get in at all. They also need to upgrade their key system and the in room safes. Overall, besides the bed bugs incident, I would not say that the resort is the WORSE, however, I would give it an okay based on the price that you pay to stay there.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 25. März 2024
Thank you for your comments however, the accusations of bedbugs are extremely concerning. We have no such reports of this from your visit and have insured all rooms are inspected.

10/10 – Hervorragend

HARSHIT

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent work except rooms are very small. Bathroom is also very small.
Aufenthalt von 5 Nächten im März 2024
Antwort von Management am 25. März 2024
Thank you for your kind words.

2/10 – Ungenügend

Amalie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We booked our vacation package through Expedia. When we arrived to our room the bathroom/shower stall was not the cleanest there was hair on the bed sheet, we did not complain. After one night of sleep I woke up with 2 linear insect bites on my upper arm, I chalked it up to mosquito. On our 3 rd. night, my family went to sleep while I was packing for our departure the next day. My daughter was startled by something crawling on her pillow we smashed whatever it was and she went back to sleep. About one hour later I reinspected my side of the bed and guess what I saw coming out for a nighttime feast BEDBUGS, yes bedbugs. We had to change our room that night. The following morning I met with the hotel manager (Mr. Murphy) he promise a room inspection, two free nights and two night free when we return to Antigua (no thank you). This all happened in March 2024, we did not receive any credit. I have made 3 follow-up calls to the hotel and Expedia with no refund nor a response from the hotel manager. Needless to say this was a vacation of loss I had to throw out my costly luggage, travel backpack, books and anything that was close to our bed. Shame on Jolley beach, shame on you hotel manager Mr Murphy for not keeping your word. Do not plan on going in the pools, one of the pools looked like it had moss.
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Mark Anthony

Gut: Personal & Service
Aufenthalt von 7 Nächten im März 2024
Antwort von Management am 24. März 2024
Thank you for your marks.

4/10 – Schlecht

Melanie Anne

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
The food was less than desirable. The property was not the cleanest or well kept. The pools and beach were great.ost if the staff were friendly and helpful. No shuttle and it was 20 minutes to get anywhere… our room’s ac had a leak, very few outlets. The screen door on the slider had holes. The bathroom slider door kept coming off the track so it was open most of the time, not that it provided much privacy. The “manager” was not very helpful. My friends who had a different room had worse problems.
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 19. März 2024
Thank you for staying with us.

10/10 – Hervorragend

Althea

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Staff are really friendly and helpful. I give them a 10 out of 10 for that! Property grounds need a little attention but the property is quite spread out. Unless you upgrade, the rooms are very basic… no furniture. We had a room with twin beds. The 2 night tables and small desk top are concrete. Walls and ceilings are white. No bedspread, just a sheet on the bed. There are two blankets in the closet. Very drab room. One small little picture. It’s an old building but if they even painted the rooms with some bright colors and added a few pics it’d be a huge improvement. Wifi available in lobby and areas close to lobby. I was able at times to get it in the room though. If you wanted coffee, you had to get it from the lobby area. No coffee pot in the room. We enjoyed the food and there was a good variety. All in all we enjoyed our stay but would definitely look at upgrading if we were to go back.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 19. März 2024
Thank you for staying with us.

2/10 – Ungenügend

Jennifer

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I would like to request some sort of refund from this trip. Expedia guarantees the trip I thought. I had to pay almost 300 more because the 1st resort room was terrible. I should not of had to pay to upgrade because they have crappy rooms. The bathroom door fell off, the AC and phone didn't work, the floors were dirty, it smelled like sewer in our room, the screen door had wholes and was falling off wouldn't close. I had a manager come to the room and showed him it all and I was not offered a new room. I had to hound them all day the next day to get any answer and then told I could pay. At that time I just paid because there was no way I was staying in the 1st room all week. I tried to talk with the GM Jon but every time I went I got the run around. I would appreciate someone reaching out to me.
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 19. März 2024
Thank you for staying with us. We are sorry to hear that your did not enjoy your stay.

6/10 – Okay

aleksandr

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
very modestly, very poor
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 12. März 2024
Thank you staying with us.

4/10 – Schlecht

Toolsie

Mit dem Partner gereist
Water went without notice and they didn’t seem to care . Mosquito bites and no support for that except the advice to go buy some insecticides. Toilet door fell off its sliding slot. The front porch door was stuck and required lots of strength to open or close. TV very limited. The entire facility is in need of repair and the Wi-Fi was a huge disappointment. The public toilets were filthy. At these prices not satisfied with stay. Staff were generally helpful and polite and apologetic about the situation. There is much much room for improvement.
Aufenthalt von 5 Nächten im März 2024
Antwort von Management am 11. März 2024
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