Traveling as dad with 2 young children. In good faith, anticipating no problems, I settled hotel bill in cash prior to actual late checkout, so that manager could leave for day... But then back at room, discovered laundry I'd paid exorbitant cleaning charge for (relative to other hotels throughout India/Nepal trip) were not washed AT ALL. Although neatly pressed & folded, no clothes had ever touched water. All clothing articles still bore the exact filth (dried bodily fluids, rat feces) intended to be washed out. We'd done camel safari in Jaisalmer, visited Rat Temple in Bikaner, etc. Never in life have properly cleaned clothes been more needed, than during this overnight stay at Marwar Hotel & Gardens. Their dishonesty of returning filthy clothes to us unwashed, then charging outrageous fee... Manager knew our train was leaving for Jaipur in less than an hour. Surely he'd have decency to refund our laundry payment, so we could have clothes properly cleaned at next stop?
No. Manager sat zonbie-like for an hour (riding out the clock) while we showed him the totally uncleaned clothes, proving no work had been done, kids in tears screaming, begging him to do the commercial & ethical right thing: return money paid for unfulfilled laundry service. He called hotel's owner, who without even observing the still horribly dirty clothes, instructed hotel to keep money: provide no refund. Understandably angry, I vowed online response. Here it is.
You have been warned, dear traveler.