Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
338 von insgesamt 451 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
338
63 von insgesamt 451 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
63
20 von insgesamt 451 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
20
15 von insgesamt 451 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
15
15 von insgesamt 451 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
15
9,6/10
Sauberkeit
9,2/10
Personal & Service
9,0/10
Ausstattung
9,6/10
Zustand der Unterkunft
9,0/10
Umweltfreundlichkeit
Bewertungen
6/10 – Okay
Verifizierter Reisender
12. Apr. 2018
Verbesserungswürdig: Sauberkeit
Gute Lage und Lobby, sehr gutes Frühstück
Zimmer nicht dem Standard entsprechend sauber, Bettwäsche ,mit Flecken, wurde nur nach Beschwerde gewechselt und der Teppichboden war noch mit Krümmeln, Fäden und Haaren der Vorgänger beschmutzt.
Verifizierter Reisender
Aufenthalt von 3 Nächten im April 2018
10/10 – Hervorragend
Bernard, Baden-Baden
10. Apr. 2018
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Sehr gute Lage zur Altstadt
Tolles gemütliches Hotel! Gutes Frühstück! Tolle Lobby
Bernard
Aufenthalt von 3 Nächten im März 2018
Antwort von Waldorf Astoria Jerusalem am 26. Apr. 2018
Dear Mr. Bernard,
Thank you for your review, we are so pleased that you enjoy the many aspects of the hotel and hope that we will have the pleasure of hosting you on many occasions in the future.
10/10 – Hervorragend
Mathias Salomon
9. Feb. 2015
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Unique service quality
The Hotel is just unique in its offering Special on shabath.
Mathias Salomon
2/10 – Ungenügend
solomon
19. Feb. 2024
Gut: Sauberkeit und Ausstattung
Horrific issues with the front desk, credit card got charged on multiple occasions without my knowledge or consent. To such an extent that we got charged almost the triple the cost of our advertised booking rate. Still waiting for refunds , apparently it can take up to 20 days to process.
solomon
Aufenthalt von 4 Nächten im Februar 2024
10/10 – Hervorragend
Maayan
Mit der Familie gereist
17. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really like the people who work for making me feel happy. Thank you very much you have such an incredible customer service and beautiful hotel with so much good food
Maayan
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Siham Abu Ali am 10. Feb. 2024
Thank you for your generous ratings!It is truly rewarding to know that the experience created during your stay was pleasurable, and enjoyable. We look forward to warmly welcoming you back for another superb luxury hospitality experience in Jerusalem.
6/10 – Okay
Verifizierter Reisender
Geschäftlich gereist
8. Jan. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Siham Abu Ali am 10. Feb. 2024
We regret that your stay at Waldorf Astoria Jerusalem had not been fullfilling. I would appreciate the opportunity to discuss some of your scores in more detail and to that end ask you to provide me with a contact number that I can reach you through.
10/10 – Hervorragend
Aaron
Mit der Familie gereist
16. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Real quality
Having stayed in many places, this for sure is straight in there in the top three place we’ve ever been to. Attention to detail. Parking, breakfast, the room, gym, pool everything simply superb
Aaron
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Siham Abu Ali am 10. Feb. 2024
Thank you for your generous ratings. It is truly rewarding to know that the experience created during your stay was pleasurable, and enjoyable. We look forward to warmly welcoming you back for another superb luxury hospitality experience in Jerusalem.
10/10 – Hervorragend
david
Mit der Familie gereist
16. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
fantastique
tout étais magnifique
david
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Siham Abu Ali am 10. Feb. 2024
Thank you for your generous ratings. It is truly rewarding to know that the experience created during your stay was pleasurable, and enjoyable.We look forward to warmly welcoming you back for another superb luxury hospitality experience in Jerusalem.
2/10 – Ungenügend
navid
21. Nov. 2023
navid
Aufenthalt von 4 Nächten im September 2023
10/10 – Hervorragend
Miri
Mit dem Partner gereist
27. Aug. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a super fantastic stay. The Israeli-style breafast is out of this world! I've never seen anything like it!!! We highly recommend Waldorf Astoria Jerusalem!!! This was our second time back!!! :)
Miri
Aufenthalt von 2 Nächten im August 2023
Antwort von Luma Munayer am 11. Sept. 2023
Dear Sir/ Madam,Thank you so much for your enthusiastic feedback! We are thrilled to hear that you had a super fantastic stay at Waldorf Astoria Jerusalem and that you enjoyed our Israeli-style breakfast. It is always a pleasure to know that our guests appreciate the unique culinary experience we offer.We are equally delighted that this was your second time back at our hotel, and we truly appreciate your continued support. Our team works tirelessly to ensure that each visit is as memorable as the last.If there is anything specific you would like to share or any suggestions for improvement, please feel free to let us know. We value your input and are committed to providing exceptional service.Once again, thank you for choosing Waldorf Astoria Jerusalem. We cannot wait to welcome you back for your next visit!Warm regards,
10/10 – Hervorragend
Verifizierter Reisender
22. Aug. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous experience
We have been coming to Jerusalem for the past 20+ years and this was our first time at the WA. It is our new favorite hotel in Jerusalem- well-situated, esthetic ally pleasing, excellent service and impeccably clean. We will be back
Verifizierter Reisender
Aufenthalt von 6 Nächten im August 2023
Antwort von Guest Relations Team am 11. Sept. 2023
Dear Sir/Madam,Thank you so much for your wonderful feedback! We are thrilled to hear that your recent stay at the WA in Jerusalem was such a positive experience for you, especially considering your long history of visits to the city.Your kind words about our hotel's location, aesthetics, service, and cleanliness mean a lot to us. We work hard to provide a memorable and enjoyable stay for all our guests, and it is truly rewarding to know that we have become your new favorite hotel in Jerusalem.We can not wait to welcome you back for another exceptional stay in the future. If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We are here to ensure your next stay with us is just as fantastic as this one.Once again, thank you for choosing the WA, and we look forward to hosting you again soon!Warm regards,
10/10 – Hervorragend
Jennifer
Mit der Familie gereist
19. Aug. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was so friendly and accommodating. Loved it. Will definitely stay here again. Beautiful hotel and gorgeous rooms.
Jennifer
Aufenthalt von 1 Nacht im August 2023
Antwort von Guest Relations Team am 11. Sept. 2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you so much for your kind words! We're absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel.Our team takes great pride in providing exceptional service and making our guests feel welcome, so it's fantastic to know that you found everyone to be friendly and accommodating.We're delighted that you enjoyed our beautiful hotel and the gorgeous rooms. We can't wait to welcome you back for another memorable stay in the future.If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We'll be more than happy to assist you in making your stay even more enjoyable.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon!Warm regards,
8/10 – Gut
Moises
17. Aug. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything except housekeeping is excellent
Moises
Aufenthalt von 3 Nächten im August 2023
Antwort von Guest Relations Team am 11. Sept. 2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to hear that you found everything about your stay to be excellent, with one exception.We apologize for any inconvenience or concerns you may have had regarding our housekeeping services. Your comfort and satisfaction are of utmost importance to us, and we take your feedback seriously.To ensure that your next stay meets your expectations in every aspect, we will address the housekeeping issue immediately and make the necessary improvements. If you have any specific details or suggestions regarding your experience, please feel free to share them with us so that we can better understand and address the issue.We genuinely value your patronage, and it's our aim to provide you with a flawless experience during your next visit. If you require any assistance or have any additional feedback, please do not hesitate to reach out to our guest services team.Thank you for choosing to stay with us, and we look forward to the opportunity to host you again and exceed your expectations.Warm regards,
10/10 – Hervorragend
PENGFEI
Mit der Familie gereist
10. Aug. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice stay, perfect location close to the old city、spacious room、good cleaning、delicious food.
Thanks for upgrading room and additional bed for my daughter.
And specially thank lobby concierge George, very nice,we family were very happy,we hope to be back.
PENGFEI
Aufenthalt von 2 Nächten im August 2023
Antwort von Guest Relations Team am 11. Sept. 2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a very nice stay and that you enjoyed our perfect location close to the old city, spacious rooms, good cleaning, and delicious food.We're thrilled to know that you appreciated the room upgrade and the additional bed for your daughter. Our team always strives to go above and beyond to make our guests' experiences memorable.It's great to hear that you had a positive interaction with our lobby concierge, George. We'll be sure to pass along your kind words to him, as he will be thrilled to know that he made your family's stay special.We can't wait to welcome you back in the future. If you have any questions or need assistance with anything, please don't hesitate to reach out. We look forward to hosting you again soon.Warm regards,
10/10 – Hervorragend
Yemy
Mit der Familie gereist
27. Juli 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exrelente hotel, muy bien situado y el servicio de primera en todos los aspectos
Yemy
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Luma Munayer Personal concierge Coordinator am 31. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
eduardo
Mit der Familie gereist
23. Juli 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Muy buena
eduardo
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Luma Munayer Personal concierge Coordinator am 31. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
Rewal, Miramar
Mit der Familie gereist
22. Juli 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent Property
Rewal
Aufenthalt von 5 Nächten im Juli 2023
10/10 – Hervorragend
Boaz
Mit der Familie gereist
20. Juli 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Espetacular
Hotel espetacular instalações de primeira , localização a passos da cidade antiga , atendimento e café da manhã extraordinários
Boaz
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Luma Munayer Personal concierge Coordinator am 31. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
Daniel
16. Juli 2023
Daniel
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Luma Munayer Personal concierge Coordinator am 18. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
Eitan
15. Juli 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Great and luxurious hotel. The service was amazing and welcoming. Location is superb and the room was great. We enjoyed our stay and will return
Eitan
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Luma Munayer Personal concierge Coordinator am 18. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
MATTHEW
14. Juli 2023
MATTHEW
Aufenthalt von 3 Nächten im Juli 2023
10/10 – Hervorragend
Elaine
Mit der Familie gereist
12. Juli 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful Hotel, Exceptional Service
The Waldorf, Astoria, Jerusalem is probably the very best hotel I have ever stayed at and I have stayed at many fine ones. The concierge Billet provided such excellent service that we were able to take advantage of many of the sites in Jerusalem that we might not have gotten to had it not been for all of his help. The service in terms of the twice daily cleaning of our room and the spectacular buffet were two more outstanding features of this hotel. The friendly doorman greeted you whenever you left or returned to the premises and helped get you a cab when needed. I would recommend that anybody thinking of going to Jerusalem take the time to read the reviews for this wonderful hotel and consider it as their number one option. I intend to return to Jerusalem one day and will definitely return to the Waldorf Astoria Jerusalem.
Elaine
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Luma Munayer Personal concierge Coordinator am 31. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
lilia, houston
Mit dem Partner gereist
3. Juli 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location is perfect to walk to old Jerusalem
The property is beautiful and clean and comfortable
The food is amazing
The spa is great
The staff is extremely helpful and nice
Love it
lilia
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Luma Munayer Personal concierge Coordinator am 18. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
Bruno, fort worth
Mit dem Partner gereist
30. Juni 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
concierge was awesome
Bruno
Aufenthalt von 6 Nächten im Mai 2023
Antwort von Luma Munayer Personal concierge Coordinator am 31. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
Igor
25. Juni 2023
Gut: Sauberkeit und Zustand der Unterkunft
We had a great time
Igor
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Luma Munayer Personal concierge Coordinator am 31. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
Jose
Mit einer Gruppe gereist, Mit der Familie gereist
23. Juni 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful property and excellent staff.
Jose
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Luma Munayer Personal concierge Coordinator am 18. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
8/10 – Gut
MENACHEM
20. Juni 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
very nice
MENACHEM
Aufenthalt von 2 Nächten im Juni 2023
10/10 – Hervorragend
Neil
2. Juni 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Neil
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Luma Munayer Personal concierge Coordinator am 31. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 – Hervorragend
Alexander, Sarasota
Mit dem Partner gereist
2. Juni 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Probably the best hotel in Jerusalem. Will definitely stay again
Alexander
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Luma Munayer Personal concierge Coordinator am 31. Juli 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
8/10 – Gut
Ruth
2. Mai 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ruth
Aufenthalt von 1 Nacht im April 2023
8/10 – Gut
joao
Mit der Familie gereist
31. März 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice room but ac makes room very dry, not so comfortable
joao
Aufenthalt von 1 Nacht im März 2023
Antwort von Luma Munayer Personal concierge Coordinator am 22. Mai 2023
Dear Mr Perez, I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. and I apologize for the inconvenience regarding the room ac,i will take note and pass it to the department manager who will take care of the issue with utmost priority. we are looking for your next visit. Thank you & have a nice day!
2/10 – Ungenügend
Andrew
5. März 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would not recommend
Appalling, rooms not ready when we arrived, then they gave us an upgrade and that was not available. Room dusty, balcony covered in bird droppings, rooms not tidied unless we called, facilities advertised not available.
Would not recommend
Andrew
Aufenthalt von 3 Nächten im Februar 2023
10/10 – Hervorragend
moussa
28. Feb. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean top with service
Staff are amazing.
Professional
moussa
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Luma am 2. März 2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
10/10 – Hervorragend
Susan
25. Feb. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Always great!!!!
We always have an amazing time at the Waldorf Astoria!!! Everything is great! Food, Service, Room and Caring attitude!
We look forward to coming back this summer!
Susan
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Luma am 2. März 2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
10/10 – Hervorragend
modechai
22. Feb. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beyond excellent
It was beyond our expectation. Service was excellent. For the life of me i dont know why anyone would be critical of anything about the waldorf.
modechai
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Luma am 2. März 2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
10/10 – Hervorragend
Verifizierter Reisender
15. Feb. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Well worth the stay at this hotel
We had a very comfortable stay, the service was excellent. I am not sure why there were critical reviews against this hotel.
Verifizierter Reisender
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Luma am 2. März 2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
10/10 – Hervorragend
Morris
12. Feb. 2023
Morris
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Luma am 2. März 2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
2/10 – Ungenügend
Jean
Mit der Familie gereist
28. Dez. 2022
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
WORST HOTEL EXPERIENCE
It was awful. Such an overrated hotel. The worst service and security I have ever encountered. Rude and unprofessional staff. The worst food. Room service could not get one order correct. Not even tea and coffee‼️. I would recommend staying anywhere else‼️
Jean
Aufenthalt von 7 Nächten im Dezember 2022
8/10 – Gut
Val
Mit der Familie gereist
26. Dez. 2022
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Evrything was great but servicing at breakfast - chaotic movements of waiters resulting in long time waiting of coffee or tea.
Otherwise, pleasant stay - everyone is very friendly and helpful. Special thanks to Ameer - superb management skills!
Val
Aufenthalt von 3 Nächten im Dezember 2022
2/10 – Ungenügend
Milana
Mit dem Partner gereist
25. Dez. 2022
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Friday night at the dinner, light went off in the hotel. One day Room was not cleaned. Staff could be friendlier
Too expensive
Milana
10/10 – Hervorragend
benhoor
Geschäftlich gereist
5. Dez. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent place to stay
benhoor
10/10 – Hervorragend
Merle-Louise
1. Dez. 2022
Merle-Louise
Aufenthalt von 1 Nacht im November 2022
10/10 – Hervorragend
Elias
16. Nov. 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good
Elias
Aufenthalt von 2 Nächten im November 2022
10/10 – Hervorragend
Merle-Louise
28. Okt. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Merle-Louise
Aufenthalt von 1 Nacht im Oktober 2022
6/10 – Okay
Jaime
Mit der Familie gereist
23. Okt. 2022
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
Location is very good.
The room wasnt clean and it was too noisy from 6AM when staff opened and shut doors infront of the room. This shouldn't take place on a property as this one, including its rate
Jaime
Aufenthalt von 1 Nacht im Oktober 2022
8/10 – Gut
Roberto, BONITA
Mit dem Partner gereist
20. Sept. 2022
Gut: Sauberkeit, Personal & Service und Ausstattung
Aunque es un Waldorf en Israel tienen otros estándares de calidad en el servicio principalmente a los extranjeros, la comida bufé del desayuno decepcionante, si rentas carro el estacionamiento tiene un costo adicional a la ya de por si tarifa alta de la habitación y desayuno, Hotel dedicado a los Judios religiosos y tours, no vale el precio, lo único es su ubicación
Roberto
Aufenthalt von 6 Nächten im September 2022
8/10 – Gut
Martin, sunny isle
18. Sept. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel
Martin
Aufenthalt von 1 Nacht im September 2022
8/10 – Gut
oved
Mit der Familie gereist
17. Sept. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
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oved
Aufenthalt von 1 Nacht im September 2022
10/10 – Hervorragend
Boris
14. Sept. 2022
Gut: Personal & Service und Zustand der Unterkunft
Boris
Aufenthalt von 1 Nacht im September 2022
10/10 – Hervorragend
Rafael
10. Sept. 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
At the hotel reception they upgraded my room to a suite. Personal treatment for us and all guests. The place is quiet and pleasant. In short, a very high class hotel.