This is a small, well run hotel with very friendly staff. We flew overnight from the UK and arrived early on Saturday morning (~7 am). The receptionist arranged for us to have breakfast at the Armenian restaurant across the way since it was early on Saturday (Shabbat) and not much was open. The restaurant was not open yet, but opened especially for us. The hotel stored our luggage until check in and then put it directly into the room before we got back from sightseeing. It was small touches like this that made us feel welcome.
The location is in the heart of the Old City with all its hustle and bustle. Very well situation for walking the Old City, about 10 mins or so from Damascus Gate and 15 from Lions Gate. I highly recommend it for those who want to see everything and be immersed in the city environment.
Staying in the Old City has its complications for using taxis to get to/from hotel. When we arrived on Saturday there was not much traffic, but the gates to the Old City were closed, so our driver had to drop us off to walk to the hotel. When leaving, there was too much traffic, so our booked car refused to enter. Once again the same receptionist came to our rescue and arranged for a taxi to help us meet the car somewhere easier for him to access.
Overall, I would highly recommend this hotel to those who want to be a part of all the Old City has to offer.