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Bewertungen von Shangri-La Jakarta

5 out of 5
Shangri-La Jakarta
Kota BNI, JL. Jend. Sudirman Kav. 1, Jakarta, Jakarta

Bewertungen

9,2

Wunderbar

387 von insgesamt 571 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
142 von insgesamt 571 Gästebewertungen haben eine Bewertung von 8 - Gut" "
31 von insgesamt 571 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 571 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 571 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,4/10

Personal & Service

9,4/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good experience. We like Shangri-La. Everything available in one Hotel. No need to go out. Wonderful and friendly service make the stay unique.
View from 18th floor.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Timothy Wright - General Manager am 16. Jan. 2024
Dear Peter, Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

6/10 – Okay

Lothar

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Actually the hotel seems to be focused on family offers. Due to this, the feeling of a 5 star Shangri - La Hotel does not come up. The staff try to do the best, but is too busy with handling the guests, so they might not have the time and spirit to live the indonesian politeness and hospitality we are know from other hotels in Jakarta.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Timothy Wright, General Manager am 8. Juli 2022
Dear Lothar, Thank you for sharing your review. However, I do regret that some of our services did not meet your expectation during your stay with us. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. We look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Hervorragend

jesper kastrup

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2022
Antwort von Timothy Wright, General Manager am 30. März 2022
Dear jesper kastrup, Thank you for sharing your kind review. I am glad to know that our overall services have made a positive and lasting impression on you. I look forward to welcoming you to Shangri-La Jakarta again very soon. With Best Regards, Timothy Wright General Manager

10/10 – Hervorragend

vera

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2021
Antwort von Markus Christ, General Manager am 5. Juli 2021
Dear vera, Thank you for sharing this kind review. I am glad to know that our overall services have made your stay an excellent one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2019
Antwort von Markus Christ am 24. Sept. 2019
Thank you for sharing your review. I am glad our overall service and facilities have made your visit an excellent one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hier gibt es wenig zu bemängeln, im Prinziep Alles sehr gut. Ist das Hotel gut gebucht, ist das Frühstücksrestaurant zu voll, dann ist es nicht mehr angenehm zu frühstücken, dito bei der Außenpoollandschaft, bei zu vielen Gästen reichen Pool und Liegen nicht aus Leider im kleinen Fußwegbereich kein Minimart oder Warung Insgesamt gute 9 von 10 Punkten
Aufenthalt von 3 Nächten im Januar 2019
Antwort von Andrew den Oudsten am 12. Feb. 2019
Thank you for giving us your review. However, please accept my apologise if our service didnt meet your expectation. Our popular restaurant SATOO is well known for the best buffet spread in Jakarta. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gute Adresse in Jakarta
Ausgezeichneter Service und tolles Frühstücksbüffet. Die Zimmer sind gut eingerichtet mit sehr bequemem Bett.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Andrew den Oudsten am 12. Feb. 2019
Thank you for giving us your review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

8/10 – Gut

Detlef

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Andrew den Oudsten am 10. Jan. 2019
Thank you for giving us your review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

8/10 – Gut

Detlef

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Andrew den Oudsten am 10. Jan. 2019
Thank you for giving us a your review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

8/10 – Gut

Detlef

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2018
Antwort von Andrew den Oudsten am 10. Jan. 2019
Thank you for giving us a your review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

10/10 – Hervorragend

Rudi, Hof, Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Immer wieder ein Traum hier zu sein. Eine der besten Adressen in Jakarta.
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Andrew den Oudsten am 10. Okt. 2018
Dear Thank you for giving us this kind review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

10/10 – Hervorragend

Andreas, Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
das Hotel ist ein ebenso aufmerksamer wie zurückhaltender Gastgeber. Immer bereit dem Gast zu dienen. sehr angenehm und ein echter Botschafter für indonesische Gastlichkeit und die Marke Shangri - La.
Aufenthalt von 4 Nächten im April 2018
Antwort von Andrew den Oudsten am 30. Apr. 2018
Dear Andreas, Thank you for sharing this excellent review. We appreciate your compliment and we look forward to welcoming you back to our hotel. With Best Regards, Andrew Den Oudsten General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top von A bis Z
Excellenter Service, sehr grosses und vielfältiges Frühstücks- und Abend-Buffet mit Köstlichkeiten verschiedenster Länder, grosszügiger Garten mit Pool, super gelegen zum Schlendern auf Hauptstrasse am "carfree sunday morning". Nahe von MONAS und Istiqlal-Moschee sowie Jakarta Cathedral gelegen. Sehr gutes Preis-Leistungs-Verhältnis. Tipp: Mit TransJakarta Bus oder Töff-Taxi fahren, macht Spass und ist am schnellsten im Verkehrs-Wirrwarr der Millionenstadt. Altstadt-Bummel am Samstagnachmittag mit buntem Treiben und vielen Streetfood-Stände war witzig.
Antwort von Andrew den Oudsten - General Manager am 18. Apr. 2018
Dear Valued Guest, Thank you for sharing this excellent review. We appreciate your kind words and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

10/10 – Hervorragend

Danny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All was just nice and perfect.

10/10 – Hervorragend

Sven, Küsnacht

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Elegantes Hotel mit sehr gutem Service
Alles auf ein sehr hohes Niveau - sehr angenehm hier Gast zu sein. In der grossen Halle haben ca. 15 Frauen Violine gespielt - sehr schön und stimmungsvoll.

10/10 – Hervorragend

Vladimir

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best hotels we’ve stayed in, we’ve been to over 50 countries. The hotel is gorgeous, fitness center is the best with free weights, and all the equipment you need.. and then the sauna, steam room, cold plunge.. we had an unbelievable stay! Thank you!
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 4. Apr. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Hervorragend

Paul

Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 19. Apr. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Hervorragend

Greg

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Management am 25. März 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 – Gut

Wafi

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, clean rooms.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 5. März 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Hervorragend

Stephen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extreme glamour. Gorgeous lavish rooms, an unthinkable continental breakfast, and impressively large lounge and pool grounds. There are tennis courts, a 24 hour gym, and there was live music in the lounge both nights we were there. The biggest surprise for me was the spa -- there's a full nordic spa circuit that is free to use, complete with hot tub, cold plunge, sauna, and steam room. Service was the best I've experienced. Absolutely worth the money.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 1. März 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Hervorragend

Zoe, Sydney

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff were amazing and so friendly I couldn’t fault them
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 23. Feb. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Hervorragend

Kim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
좋아요
친절하고 청결합니다. 아주만족스러운 숙박이었습니다
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 21. Feb. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Hervorragend

Roy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 13. Feb. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 – Gut

Soon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Timothy Wright General Manager am 2. Jan. 2024
Dear Soon,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing stay
Emi in the breakfast restaurant brought me a ginger tea for my cough that was super nice
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Timothy Wright General Manager am 26. Dez. 2023
Dear Paul,Thank you for sharing your review.I am glad to know that our overall service has made your stay a pleasant one. We appreciate your recognition of Emi. I am sure she will be proud to read your compliment.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Jae Hyung

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Timothy Wright - General Manager am 14. Dez. 2023
Dear Jae Hyung,Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards,Timothy Wright General Manager

6/10 – Okay

Mustafa

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Timothy Wright General Manager am 2. Jan. 2024
Dear Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Shuhao

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Timothy Wright - General Manager am 23. Nov. 2023
Dear Shuhao,Thank you for sharing your review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Ronally

Aufenthalt von 3 Nächten im November 2023
Antwort von Timothy Wright - General Manager am 21. Nov. 2023
Dear Ronally,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Nadiem

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a return trip after many years and good to see Shangri-la has kept it's standards for good service and personalized hospitality.
Aufenthalt von 1 Nacht im November 2023
Antwort von Timothy Wright - General Manager am 17. Nov. 2023
Dear Nadiem,Welcome back to Shangri-La Jakarta and thank you for your kind feedback.I am glad our colleagues' services have made a positive and lasting impression on you.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

firmansyah Luasan

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Timothy Wright - General Manager am 13. Nov. 2023
Dear Firmansyah,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Gut

SHIRO

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
レストランの飲み物について
清潔さが行き届いている。非常に良いと思います。中華料理店で食事をしましたが、アルコール類がビールしかありませんでした。紹興酒とか、ウイスキー等揃えておいた方が良いと思います。
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Timothy Wright - General Manager am 6. Nov. 2023
Dear Shiro,Thank you for sharing your review.I am very pleased to know that our cleanliness and overall facilities have made your stay a pleasant one.Appreciate your feedback on JIA's beverage selection. We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Masafumi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All staff at the hotel were very friendly and I felt that I am welcomed from arrival to departure.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Timothy Wright - General Manager am 30. Okt. 2023
Dear Masafumi,Thank you for staying with us and for your kind appreciation to our colleagues.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Gautam

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous stay at Shangri La. would definitely recommend.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Timothy Wright - General Manager am 17. Okt. 2023
Dear Gautam,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Gut

Stephane

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Timothy Wright - General Manager am 17. Okt. 2023
Dear Stephane,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Dhiraj

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful place with fantastic staff all across
Excellent service made me feel like at home and welcomed
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Timothy Wright - General Manager am 12. Okt. 2023
Dear Dhiraj,Thank you for choosing Shangri-La Jakarta as your preferred hotel in the city.I am glad to know our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Jae Hyung

Aufenthalt von 1 Nacht im August 2023
Antwort von Timothy Wright - General Manager am 8. Sept. 2023
Dear Jae Hyung,Thank you for sharing your review.I am glad to know our overall services and facilities have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Gut

Phillip, Sugar Land

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff really stood out with their services however during my stay the hotel was so busy that food options weren’t always replenished in time, sometimes not at all during breakfast.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Timothy Wright - General Manager am 7. Aug. 2023
Dear Phillip,Many thanks for acknowledging our colleagues. We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for consideration and further action.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

ANNA

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Timothy Wright - General Manager am 21. Aug. 2023
Dear Anna,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
良いホテルです
いつも快適に使える良いホテル。今回asia meetingと重なっていたため、セキュリティーチェックやチェックインにかかる時間など心配していたが全然問題なかった。定期的な掃除時間以外にも部屋迄きて水やタオルの補給をしてくれる気遣いがとてもありがたい。また利用したいと思うが、ホテル内のレストランやバー等の割引が欲しいところ。
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Timothy Wright - General Manager am 18. Juli 2023
Dear Valued Guest,Thank you for staying with Shangri-La Jakarta.I am glad to know you had a pleasant stay and that our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Martin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Timothy Wright - General Manager am 10. Juli 2023
Dear Martin,Many thanks for your kind review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Gut

Ole

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Timothy Wright - General Manager am 5. Juni 2023
Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

6/10 – Okay

Ole

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very noisy in Horizon Club
At afternoon tea all cakes was gone and the area was very noisy with a lot of children running around.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Timothy Wright - General Manager am 5. Juni 2023
Dear Ole,I do regret that some of our services did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

8/10 – Gut

inae

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
가족여행
드라이기 사용시 정전이 되었고 드라이기 교체 시까지 30분 이상 소요가 되어 약간의 불편함이 있었습니다. 연휴기간이라 조식 식당이 사람이 많았고 많은 인원으로 음식주변이 깔끔하게 정돈 되어있지 않아 아쉬웠습니다
Aufenthalt von 1 Nacht im April 2023
Antwort von Timothy Wright - General Manager am 3. Mai 2023
Dear Valued Guest,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Lorraine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service very friendly and checked on us to see all ok.
Aufenthalt von 4 Nächten im April 2023
Antwort von Timothy Wright - General Manager am 18. Apr. 2023
Dear Lorraine,Many thanks for your kind review.I am glad to know our overall services have made your stay with us a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Ole

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Timothy Wright - General Manager am 2. Apr. 2023
Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

robert

Always good
Aufenthalt von 4 Nächten im März 2023
Antwort von Timothy Wright - General Manager am 27. März 2023
Dear Robert,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back on your next visit soon.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Takashi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2023
Antwort von Timothy Wright - General Manager am 21. März 2023
Dear Takashi,Thank you for sharing your review.I am glad to know our overall services have made your visit a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Gut

KWOK KEUNG

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Food in restaurant is overpriced and medium/low quality.
Aufenthalt von 2 Nächten im März 2023
Antwort von Timothy Wright - General Manager am 20. März 2023
Dear Valued Guest,Thank you for sharing your review.Please accept our sincere apologies if our food quality did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for further actions.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

10/10 – Hervorragend

Dudley, San Francisco

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was impeccable, the grounds were impeccable, and the service was impeccable. The Shangri-La lived up to it's reputation. It was a great convention hotel.
Aufenthalt von 1 Nacht im März 2023
Antwort von Timothy Wright - General Manager am 20. März 2023
Dear Valued Guest,Thank you for sharing your kind review.I am glad to know our colleagues' services and overall facilities have made a positive and lasting impression on you.I look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager