Dear Tien,Thank you for choosing to stay with us at [Hotel Name]. We are delighted to hear that you had a wonderful experience during your time with us. Your 5-star rating is greatly appreciated and serves as a testament to our commitment to providing exceptional service.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Sunardi SongGeneral Manager

Dear DANNY,Thank you for choosing to stay with us and for taking the time to leave a review. We are pleased to hear that you had an overall good experience.Regarding the provision of water, we appreciate your feedback. We strive to be eco-friendly and provide filtered water in glass bottles to reduce plastic waste. However, we understand your concerns about cleanliness.Rest assured, our filtered water goes through a rigorous cleaning process, and we regularly monitor its quality to ensure it is safe for our guests. Your feedback is valuable to us, and we will continue to find ways to improve our services while maintaining our commitment to sustainability.We look forward to welcoming you back for another pleasant stay.Warm regards,Sunardi SongGeneral Manager

Dear Sharon,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any shortcomings you experienced with our staff's support and responsiveness. Providing excellent service is our top priority, and we regret that we fell short of meeting your expectations in this regard.Your comments are valuable to us, and we will address this issue with our team to ensure that we improve our service and provide a better experience for all our guests in the future.We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we are known for.Warm regards,Sunardi Song

Dear Solongo,We hope you can provide detailed information about a less satisfying stay, so that in your next visit you will enjoy a five-star stayGreetings,Sunardi SongGeneral Manager

Dear Cindy,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I sincerely apologize for the shortfalls you have experienced during your second stay with us. I have shared your feedback to Chief Engineer and Executive Housekeeper regarding this matter.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I wish we may have the opportunity to impress you please feel free to write to me. I look forward to hearing from you soon.Kind regards, Sunardi Song General Manager

Dear So Yoon,We hope you can provide detailed information about a less satisfying stay, so that in your next visit you will enjoy a five-star stayGreetings,Sunardi SongGeneral Manager

Dear Badr,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Cikini, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunardi SongGeneral Manager

Dear Monica,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Cikini, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunardi Song General Manager

Dear Jeremiah,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

Dear Joel,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

Dear Arthur,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

Dear Vijayan,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

Dear Yeongchong,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

Dear Ryota,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager