Lobby-Lounge

Bewertungen von Ibis Gading Serpong

3 out of 5
Ibis Gading Serpong
Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Banten

Bewertungen

7,8

Gut

14 von insgesamt 84 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
48 von insgesamt 84 Gästebewertungen haben eine Bewertung von 8 - Gut" "
20 von insgesamt 84 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 84 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 84 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

7,8/10

Personal & Service

6,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Asep Sopyan

Aufenthalt von 1 Nacht im November 2023
Antwort von Jamal am 20. Nov. 2023
Bapak Asep yang terhormat,Kami sangat berterima kasih atas ulasan Anda mengenai kunjungan Anda di ibis Gading Serpong. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan ulasan Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Jamal Muhamad-General manager

10/10 – Hervorragend

Sumardi, Stillwater

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place for stay!
Aufenthalt von 1 Nacht im August 2023
Antwort von Didi am 30. Aug. 2023
Dear Mr. Sumardi,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

8/10 – Gut

Nurjanah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything all ok just bath room need fix cos very old
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Didi am 1. März 2023
Dear Mrs. Nurjanah,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

10/10 – Hervorragend

Don

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Thank you awesome place.
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Didi am 1. März 2023
Dear Mr. Don,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

10/10 – Hervorragend

Jun hyung

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Didi am 1. März 2023
Dear Mr. Jun Hyung,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

8/10 – Gut

Wee Kiang

Aufenthalt von 1 Nacht im Juli 2022

8/10 – Gut

Rico

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good
Aufenthalt von 1 Nacht im Januar 2022

6/10 – Okay

Bruno

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Basic hotel but clean
Aufenthalt von 5 Nächten im November 2021

10/10 – Hervorragend

chanhyeok

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay, location
Stayed for a week on a business trip. The ibis gading hotel is a great place to stay and has a good location, so I was comfortable during my stay. The staffs were all friendly, kind and with great results on all requests. I hope I could stay again next time!
Aufenthalt von 5 Nächten im Mai 2021

10/10 – Hervorragend

Rico

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2021

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Reasonable price with cleaning and comfortable stay.
Aufenthalt von 1 Nacht im März 2021

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2020
Antwort von Jamal Muhamad am 14. Feb. 2020
Dear Valued Guest, Thank you for the comment score, we appreciate that you feel satisfied, it always pleasures to have a positive result from you. I am sure this feedback will serve as an encouragement to all our staff. we hope your next visit will be more enjoyable than the previous one. Kind Regards, Jamal Muhamad- General Manager

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
よくあるビジネスホテル
お部屋は無難に問題なく。朝食はサラダやフルーツなど新鮮なものが少なく、次回はなしでいいかな。。
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Jamal Muhamad am 31. Jan. 2020
Dear Valued Guest, Thank you for choosing us as your preferred accommodation during your trip. Your feedback is very valuable for us. We know this rarely happened and we will correction for the improvement, let me express my most sincere apologies for the inconvenience. We are looking forward to welcoming you back and let you enjoy the experience on your next visit. Regards, Jamal Muhamad - General Manager.

10/10 – Hervorragend

BoonHeng

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Tolet is not good maintenance
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Jamal Muhamad am 14. Jan. 2020
Dear Mr. BoonHeng, Warmest greetings from Ibis Gading Serpong! Thank you for giving us feedback and positive scores. We highly value your comment feedback and will improve the maintenance of the toilet utmost to ensure your future visit will be better than before. See you again at Ibis Gading Serpong soon. Jamal Muhamad - General Manager

6/10 – Okay

Bryan

Verbesserungswürdig: Sauberkeit und Ausstattung
髪の毛が落ちてたりと、イマイチでした。
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Jamal Muhamad am 19. Dez. 2019
親愛なるブライアン。 イビスゲーディングセルポンでのご滞在に関するご意見をお待ちしております。 ご意見をお待ちしております。ご意見をお聞かせください。 将来的に改善します。 あなたの経験を共有してくれてありがとう、そしてあなたの次の訪問が前のものと同じくらい快適であることを願っています。 敬具Jamal Muhamad-ゼネラルマネージャー

8/10 – Gut

Rachel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My stay at Ibis
Really liked it! Clean, comfy, and the in-room massage is really worth it :)
Aufenthalt von 3 Nächten im November 2019
Antwort von Jamal Muhamad am 17. Dez. 2019
Dear Rachel, We thank you for taking the time to rate us during a stay at ibis Gading Serpong. We will share your positive comments with our team members. Thank you and I look forward to welcoming you back to our hotel. Jamal Muhamad - General Manager

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit
日本人出張者
出張で1泊、利用しました。ホテルは奇麗で、ロケーションも良く(向かいにレストランが有り)、フロントスタッフも親切でした。 ただし、部屋に冷蔵庫が無い点のみ、原点材料かと思います。
Aufenthalt von 1 Nacht im November 2019
Antwort von Jamal Muhamad am 16. Dez. 2019
Dear Valued Guest, Thank you for being our loyal customer. We were very sorry to know you were unhappy, Our refrigerator can apply when the customer have special request upon check-in. We will work hard to fix the issue you experienced when knowing this from your reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you need my assistant please do let me know. Sincerely, Jamal Muhamad - General Manager

8/10 – Gut

Shang Yu

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Jamal Muhamad - General Manager am 12. Nov. 2019
Dear Mr. Shang Yu on, We thank you for taking the time to rate us during the stay at ibis Gading Serpong. Your positive feedback will serve us as an encouragement to all our team members. Thank you and I look forward to welcoming you back to our hotel. Jamal Muhamad - General Manager

10/10 – Hervorragend

Yushen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worth for the money
good location for business trip
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Jamal Muhamad-General Manager am 29. Okt. 2019
Dear Yushen, Warm greetings from Ibis Gading Serpong once again, Thank you for giving us feedback and scores us 10 points. We highly value your comment and feedback and will do our utmost to ensure your future visit will be better than before. See you again at Ibis Gading Serpong soon. Jamal Muhamad - General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Jamal Muhamad am 19. Okt. 2019
Dear Valued Guest, Thank you for the comment score, we appreciate that you feel satisfied, it always pleasures to have a positive result from you. I am sure this feedback will serve as an encouragement to all our staff. we hope your next visit will be more enjoyable than the previous one. Kind Regards, Jamal Muhamad- General Manager

8/10 – Gut

Dengshan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im August 2019
Antwort von Jamal Muhamad am 11. Sept. 2019
Dear Dengshan, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

4/10 – Schlecht

Win, Bangkok

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Ausstattung
Towel and blanket unclean. Staff nice . location good .
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Jamal Muhamad - General Manager am 23. Juli 2019
Dear THITIKUN SUCHAIPORN, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. Please accept our sincere apologies for the matters. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Jamal Muhamad - General Manager

8/10 – Gut

Steven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location with factory outlet walking distance
Everything is pretty good. Except the water heater temperature is goes up and down while showering and can be quite hot and then just right.
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Jamal Muhamad-General Manager am 10. Juli 2019
Dear Valued Guest, Warmest Greetings from ibis Gading Serpong! Thank you for choosing our Hotel as your preferred accommodation during your trip and for taking the time to share your experience with us. Your feedback is very valuable for us. We received your feedback regarding the water heater inconstant temperature, for that, let me express my most sincere apologies for the inconvenience. We are looking forward to welcoming you back and let you enjoy the experience on your next visit. Regards, Jamal Muhamad-General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2019
Antwort von JamalMuhamad am 4. Juni 2019
Dear Valued Guest, Thank you for taking the time to scores us about your experience at the ibis Gading Serpog. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important for us. We appreciate your sharing your concerns, we are pleased to welcome you back in the next stay. Sincerely, Jamal Muhamad - General Manager

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 10 Nächten im Mai 2019
Antwort von Jamal Muhamad am 28. Mai 2019
Dear Valued Guest, Warmest greeting from Ibis Gading Serpong. Thank you have choosing Ibis Gading Serpong for your destination stay in Tangerang area. We will always keep maintaining our service to satisfy every guest. We are always waiting for your coming to our hotel in the near future. Thank you and Best Regards, Jamal Muhamad-General Manager

8/10 – Gut

Margaliana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2019
Antwort von Rinto am 3. Mai 2019
Dear Margaliana, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your best scoring feedback in hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 – Gut

Shang Yu

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im März 2019
Antwort von RintoSary am 4. Apr. 2019
Dear Shang Yu, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your great score feedback in hotels.com. It is always a pleasure knowing from you and I will share your comments with our team. I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place to stay
Nice hotel and good breakfast
Aufenthalt von 2 Nächten im März 2019
Antwort von RigandaTogatorop am 18. März 2019
Dear Mr./s., Thank you for your review and glad to hear that you love the hotel and our breakfast taste, as part our commitment consistence in deliver perfection service. We noted carefully of your great input to always improve those both areas. Thank you and look forward to welcome you back in our hotel. Yours sincerely Riganda Togatorop General Manager

10/10 – Hervorragend

Chih-Hung

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2019
Antwort von RintoSary am 26. Feb. 2019
Dear Chih-Hung, Thank you for your kind feedback by rating us excellent score during your stay at ibis Gading Serpong, we believe that every single moment is part of our commitment to always improve and keep equal in deliver our service. We hope your next visit will memorable than previous one. Thank you and look forward to welcome you back at ibis Gading Serpong. Rinto Sary - Front Office Manager

8/10 – Gut

Medina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2019
Antwort von Rinto am 18. Jan. 2019
Dear Medina, We thank you in taking the time to rate us during stay at ibis Gading Serpong. Thank you and look forward to welcome you back to our hotel. Rinto Sary - Front Office Manager

8/10 – Gut

SHENG HAN

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
印尼米飯風味不太能接受
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von RintoSary am 24. Dez. 2018
Dear Sheng Han, 我们非常感谢您对宜必思加丁塞尔彭酒店住宿的评价。 获得积极反馈总是令人愉快的。 我将与我们的团队分享您的意见。 我相信这些反馈将成为我们所有员工的鼓励,因为我们努力不断提高我们的美食质量。 再次感谢您分享您的经验,我们希望您会像以前一样愉快。 此致,Rinto Sary - 前台经理

8/10 – Gut

Ester

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2018
Antwort von Rinto am 7. Nov. 2018
Dear Ester, Thank you for taking the time to rate us about your experience during stay. It is always a pleasure to receive positive feedback from our guest. Thank you again for sharing your experience, and we hope your next visit will be more memorable than the previous one. Sincerely, Rinto Sary - Front Office Manager

8/10 – Gut

MEI-CHIEN

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
很不錯的商務飯店
距離展場不遠,早餐菜色每天均有變化,CP值很高的一家商務飯店
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von Riganda Togatorop am 1. Nov. 2018
Dear MEI-CHIEN, We thank you for your great review and to your recommendation. Indeed , our hotel is closed to the biggest exposition ICE and our hotel is appointed hotel. Thank you and look forward to welcome you back to our hotel.

8/10 – Gut

Kueilien

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
尚可,有噪音
整體不錯,睡前房間外有點吵,水是免費卻貼上需付費標籤,應改進
Aufenthalt von 1 Nacht im August 2018
Antwort von Rinto am 16. Aug. 2018
亲爱的Kueilien, 来自Ibis Gading Serpong的最热烈的问候。 感谢您在我们入住期间的亲切反馈。 首先,我们要对造成的任何不便表示歉意。 如果你昨晚摔倒了,是的,有一小部分酒店项目正在建设标牌安装以扩大我们从外面看的外观变得更加引人注目,我们确实理解这不是我们的原因,而我们应该准备它与小信息公告在 房间。 并且对于基于矿泉水费的标签,它意味着您仍然可以订购少量的额外矿泉水。 也许我们会考虑重新设计标签以使客户更容易。 再次非常感谢您分享信息。 希望我们能在未来欢迎您。 问候, Rinto Sary - 前台经理

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Leuk hotel
De hotel ligt centraal wel goed, maar het nadeel dat je naar de overkant wilde gaan, is het onmogelijk omdat er geen voetgangers oversteek plaats zijn, je moet met de taxi zodat je de overkant bereikt. De personeel is vriendelijk,alert en behulpzaam. Kamers zijn ruim, nadeel is de badruimte te klein en onpraktisch, na douchen is dweilen, verder is de kamerfaciliteit goed, Wifi is goed, de ontbijt is goed met veel keuze.
Aufenthalt von 2 Nächten im Juli 2018
Antwort von Togatorop am 12. Aug. 2018
Geachte gast, Warmste groet van Ibis Gading Serpong Bedankt voor het beoordelen van ons hotel met 5 uitstekende scores en we waren meer dan blij om je fantastische beoordeling te lezen. Het is altijd een plezier om zulke positieve feedback te ontvangen. Uw genereuze opmerkingen worden enorm op prijs gesteld. Ons getalenteerde en gepassioneerde team is trots op hun aandacht voor detail en zorgt er voor dat elke gast zich welkom en belangrijk voelt. We kijken ernaar uit om je weer te zien, Feel Welcome. Met vriendelijke groeten, Riganda Togatorop-General Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2018
Antwort von Rinto am 30. Juli 2018
Dear Mr./s., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rinto Sary - Front Office Manager

8/10 – Gut

John, YSA

Gut: Personal & Service und Zustand der Unterkunft
Wiht a group.
Aufenthalt von 7 Nächten im Juli 2018
Antwort von Rinto am 30. Juli 2018
Dear John, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your nice feedback ain hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 – Gut

BoonHeng

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2018
Antwort von Rinto am 4. Juli 2018
Dear BoonHeng, We very much appreciate your comments rating regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rinto Sary - Front Office Manager

6/10 – Okay

Elly

Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2018
Antwort von Rinto Sary am 29. Juni 2018
Dear Elly, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your nice feedback ain hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

2/10 – Ungenügend

shao liang

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juni 2018
Antwort von Riganda am 21. Juni 2018
Dear Shao Liang, I thank you for your kind to spent your time to write your review. Thank you for your patronage and sharing your recommendation toward our hotel during your stay. I look forward to welcome you back in the future. Yours Sincerely Riganda Togatorop General Manager

8/10 – Gut

Chicky, TH

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
- Good - Nice staff - Near Shopping Mall just call Grab Car you can go to mall so easy and very fast - Clean Room - Breakfast between 6.30AM - 10.00AM - Have a hair dryer - Bathroom is small when take a bath my arm hit wall , hurt! - in bathroom not have rain shower, cotton pad,
Aufenthalt von 2 Nächten im Mai 2018
Antwort von Riganda am 21. Juni 2018
Dear Chicky , Thank you for your time taking to review our hotel. Thank you for your trust staying with us. We thank you for your recommendation of our strength points. We are very sorry for what has happened to you in the bathroom. Indeed it is a cubicle bathroom as part of our brand Standard. Ibis room size is 18 M3 that made us to use this typical cubical bathroom. in regards to amenities, actually we put notice in the bathroom to contact our housekeeping if you wish to have cotton pad delivered to your room. Thank you again and look forward to see you again in our hotel. Yours Sincerely Riganda Togatorop

8/10 – Gut

Yuet Wan

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfort budget hotel
Great budget hotel with soft bed. Nearby has many restaurant. But cleanliness can still improve further
Antwort von Riganda am 21. Juni 2018
Dear Yuet Wan, Thank you for your review and glad to hear that you love of soft bed and indeed , in our areas there are a lot of great choices of good food and vast selection of food. We noted carefully of your great input to improve the cleanliness. Thank you and look forward to welcome you back in our hotel. Yours sincerely Riganda Togatorop General Manager

8/10 – Gut

Adam

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location and service
We were here for the new years long weekend, the staff were great and very helpful, the buffet breakfast has a nice selection and caters for a wide variety of tastes. The hotel was busy, which is understandable, and the staff worked hard to keep everbody happy. The only blemish on the stay was the water failure on New Years morning, which, again considering the number of people staying and checking out at the same time, was bound to put pressure on the facilities. We made do with a cold low pressure shower, which was good enough to freshen us up and get us on our way, other than that, great place to stay and will be back.
Aufenthalt von 2 Nächten im Dezember 2017
Antwort von Riganda am 6. Feb. 2018
Dear Adam, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda TOGATOROP -General Manager

6/10 – Okay

Hsiang-Chih

Gut: Komfort des Zimmers
It took us at least 1 hours to get a tooth brush after we made the phone call to the front desk. Water is not clean in the morning so can't take the shower.
Aufenthalt von 1 Nacht im November 2017
Antwort von General Manager am 29. Nov. 2017
Dear Hsiang-Chih, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop - General Manager

6/10 – Okay

Milda, Melbourne, Australia

It’s ok but unfortunately there is no fridge in my room.
Aufenthalt von 2 Nächten im Oktober 2017
Antwort von Riganda Togatorop am 9. Nov. 2017
Dear Milda, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. We can provide a fridge into the room only by request and upon availability. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda Togatorop - General Manager

8/10 – Gut

ANDREA

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2017
Antwort von General Manager am 9. Nov. 2017
Dear Andrea, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda Togatorop - General Manager

8/10 – Gut

Hendry

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2017
Antwort von General Manager am 14. Sept. 2017
DearHendry, Thank you very much for taking the time to share your experiences with us. It is fabulous to read that you found our services to be up to your high expectations. Thank you once again for giving us the opportunity to improve our services and we look forward to welcoming you back to our hotel again soon! Best regards, Riganda Togatorop General Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
not-so-good experience with the housekeeping. he knocked on my room door on my check out day, 10 AM, asked if I was going to check out and he was like wanted to enter my room for some checking (?)... can't he see what time it was? it's not so polite. and I have told the receptionist on the day before that I would be checking out late (1 PM). Lack of internal communication?
Aufenthalt von 2 Nächten im August 2017
Antwort von General Manager am 12. Sept. 2017
Dear Anonymous Guest, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop General Manager

6/10 – Okay

MASAAKI

ま、普通のビジネスホテルでした
朝食はまずまずで、正直普通のビジネスホテルでした
Aufenthalt von 1 Nacht im Juni 2017
Antwort von General Manager am 27. Juni 2017
親愛なるMASAAKIさん、 ibis Gading Serpongのご滞在に関するご意見は大変ありがとうございます。常に肯定的なフィードバックを受けることは喜びです。私はあなたのコメントを私たちのチームと共有します。私は、このフィードバックが、私たちのサービスの質を継続的に向上させるよう努めているように、私たちのスタッフ全員に励ますものとして役立つと確信しています。あなたの経験を共有してくれてありがとう、そしてあなたの次の訪問が以前のものと同じくらい楽しいものになることを願っています。 敬具、 リガンダトガロップ ゼネラルマネージャー

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 8 Nächten im Juni 2017
Antwort von General Manager am 27. Juni 2017
Dear Anonymous guest, Much appreciated for your feed back for IBIS GADING SERPONG. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda Togatorop General Manager