Dear Mr. Benjamin,Thank you for taking the time to tell us about your experience at Episode Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Episode, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futureSincerely,Muhamad Viktor A SinGeneral Manager

Dear Mr/Mrs. Nour,Allow me to express my gratitude for dropping us a review regarding your perfect stay with us. I am happy to know we managed to provide you with comfort throughout your stay. Your kind words certainly shared with the team. This will bring nothing more than encouragement for us to keep improving the quality of our services.Thank you again for sharing your experience with us. Stay safe and look forward to welcoming you again soon at Episode Gading Serpong!Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Mr. Sebastian,Thank you for your feedback regarding your recent stay with us at Episode Gading Serpong. We apologize if our service did not meet your expectations and if you found our staff to be less warm compared to your experience at JHL Solitaire.We take your feedback seriously and will strive to improve our services to ensure that every guest feels welcomed and valued during their stay. Your comments help us identify areas for enhancement, and we appreciate your valuable input.Despite the noted areas for improvement, we are glad to hear that overall, you found your stay satisfactory considering the value you received. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there are any specific concerns or suggestions you would like to share with us, please feel free to reach out.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Mrs. Minshu,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations.We understand how disruptive construction noise can be, especially during the night, and we apologize for any disturbance it caused to your sleep. We will investigate the matter further and take appropriate measures to minimize such disturbances in the future.Additionally, we apologize for the inconvenience caused by the broken sink stopper. It is disappointing to hear that our initial attempt to fix it was unsuccessful. Rest assured, we will address this issue promptly and ensure that it is resolved to your satisfaction.Please know that your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we did not meet this standard during your visit.If there is anything else we can do to make amends or assist you further, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Thank you for your understanding.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Mrs, Rachel,Thank you for taking the time to tell us about your experience with us. Allow me to express my sincere apology for not being able to deliver up to your expectations.I assure your satisfaction is our main concern and this is indeed a strong reminder for us. We will be grateful if you able to share your experience to our number 0819 3952 1212 and share with us in which part that we missed so we will able to improve our service or our product in the future.Once again, I sincerely apologize for the inconvenience caused.Sincerely,Muhamad Viktor A. SinGeneral Manager

Dear Mr./s Zhan Hong,Thank you for taking the time to share your positive experience at Episode Gading Serpong! We're delighted to hear that you found the hotel very nice and secured, enjoyed the spacious room with the Baduy theme, and appreciated the helpful staff. It's also great to know that the strategic location close to Summarecon Mall and the breakfast spread added to your satisfaction.We look forward to welcoming you back for your next business trip. If there's anything specific you'd like for your next stay or if you have any preferences, feel free to let us know.Thank you for choosing Episode Gading Serpong, and we can't wait to have you back for another pleasant stay!Best Regards,Muhamad Viktor A Sin General Manager

Dear Mr. Yee Teck,Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon. Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Mrs. Julie,We appreciate you sharing your rating, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Muhamad Viktor A SinGeneral Manager

Dear Mr. Johan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Mr. Nathanael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Mr./s Chi Yong,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Mr./s Chi Yong,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Mr. Ikhwan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Ms. Winli Huang,Thank you for taking the time to tell us about your experience at Episode Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Episode, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Muhamad Viktor A SinGeneral Manager

Dear Valued Guest,Thanks a bunch for taking the time to write us this review. We are grateful that you choose to stay with us during your time in Gading Serpong. We are especially pleased to hear that you enjoyed your stay with us and our service exceeded your expectations. We appreciate your feedback regarding your experience and will share this information with our team to improve our service in the future.Thank you once again for sharing the review. We look forward to welcoming you again at Episode Gading Serpong. Warm Regards,Muhamad Viktor A SinGeneral Manager

Dear Mr. Edmund, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

Dear Mr. Nicholas,We appreciate you sharing your rating on this review, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Muhamad Viktor A. SinGeneral Manager