Außenpool

Bewertungen von Ascott Sudirman Jakarta

4.5 out of 5
Ascott Sudirman Jakarta
Ciputra World 2, Jalan Prof. Dr. Satrio Kav. 11, Jakarta, Daerah Khusus Ibukota Jakarta

Bewertungen

8,8

Hervorragend

57 von insgesamt 99 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
27 von insgesamt 99 Gästebewertungen haben eine Bewertung von 8 - Gut" "
11 von insgesamt 99 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 99 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 99 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Wayner

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the room is very spacious and kitchen was well equipped, view from the balcony was amazing. during my stay (4D3N), a staff will knock on my door and ask if there's any laundry needed to be done and if i needed house keeping. i just hope they'll fix the air condition on level 18 as it can be quite warm at times
Aufenthalt von 3 Nächten im März 2024
Antwort von Aulia Nurwicaksono am 2. Apr. 2024
Dear Wayner,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Selim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 7 Nächten im März 2024
Antwort von Aulia Nurwicaksono am 25. März 2024
Dear Selim,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Dezmond

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would to pass along a massive thank you to the staff for making our stay a memorable one. From the front-desk staff to the team stationed at the door, everyone provided great service with a smile and go over and beyond in ensuring that we have a great time whilst in Jakarta and our needs and wants were well-catered for. Located near Lotte Avenue and within the Ciputra World 2 complex, Ascott Sudirman Jakarta is within close proximity to many food, shopping and activity options yet located in a tranquil and quiet location. Great for guests who want to be in a convenient spot but not too overwhelmed by the hustle and bustle. Already looking forward to my next stay here!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Aulia Nurwicaksono am 4. März 2024
Dear DezmondThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Thomas

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly service staff. Thanks
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Aulia Nurwicaksono am 26. Feb. 2024
Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager

8/10 – Gut

Peter

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Aulia Nurwicaksono am 26. Feb. 2024
Dear Guest,Thank you for taking the time to provide us with your review.Best regards,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Hussein, Riyadh

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location is not on a main street
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Aulia Nurwicaksono am 6. Feb. 2024
Dear Hussein,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 – Gut

James

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Aulia Nurwicaksono am 31. Jan. 2024
Dear James,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Glenn

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Always coming back here for the last few years
Best place to stay during your business trip.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Aulia Nurwicaksono am 31. Jan. 2024
Dear Glenn,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 – Gut

James

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Aulia Nurwicaksono am 31. Jan. 2024
Dear JamesThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 – Gut

KOTA

Aufenthalt von 14 Nächten im November 2023
Antwort von Aulia Nurwicaksono am 31. Jan. 2024
Dear KOTA,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Johnathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff and upkeep of room are great! A bit secluded, so hard to walk to other locations. Pool a bit small with little light coming through.
Aufenthalt von 3 Nächten im November 2023
Antwort von Aulia Nurwicaksono am 25. Nov. 2023
Dear JohnathanThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 – Gut

Tyler

Gut: Sauberkeit und Personal & Service
Mostly great! The pool area leaves a lot to be desired and is very small. Staff was incredibly kind and the breakfast buffet was also really nice! Cabs have a hard time finding the hotel as well.
Aufenthalt von 3 Nächten im November 2023
Antwort von Aulia Nurwicaksono am 25. Nov. 2023
Dear TylerThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Aulia Nurwicaksono am 25. Okt. 2023
Dear Guest.Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
長期出張に最適
Lotte mallまで徒歩5分なので、便利。 大通りから少し奥なので静か。 ※ただし、たまにタクシーの運転手が迷う。 ホテル一階にはコンビニもあるので、便利。 部屋は適度な大きく清潔。キッチン、洗濯機が完備。
Aufenthalt von 12 Nächten im September 2023
Antwort von Aulia Nurwicaksono am 12. Okt. 2023
Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Djoko

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will repeat.
Aufenthalt von 1 Nacht im September 2023
Antwort von Aulia Nurwicaksono am 12. Okt. 2023
Dear Djoko,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Mike

Aufenthalt von 4 Nächten im September 2023
Antwort von Aulia Nurwicaksono am 12. Okt. 2023
Dear Mike,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

4/10 – Schlecht

HEEGYUN

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im August 2023
Antwort von Aulia Nurwicaksono am 13. Okt. 2023
Dear HEEGYUN,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve.Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Sudirman Jakarta.Thank you and best regards.Aulia NurwicaksonoGuest Service Manager

8/10 – Gut

Elizabeth

Aufenthalt von 4 Nächten im August 2023
Antwort von Aulia Nurwicaksono am 12. Okt. 2023
Dear Elizabeth,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Salimah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are polite and attentive. The elevators were fast. The room has a good space and clean. At breakfast, the table weren't set up with basic crockeries. Food spread for main dishes not many variety.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Aulia Nurwicaksono am 10. Aug. 2023
Dear Salimah,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Marissa

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Aulia Nurwicaksono am 10. Aug. 2023
Dear MarissaThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

6/10 – Okay

JYHHER

Geschäftlich gereist
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Aulia Nurwicaksono am 14. Aug. 2023
Dear Guest, Thank you for taking the time to provide us with your review. Best regards, Aulia Nurwicaksono Guest Service Manager

10/10 – Hervorragend

Barlina, woodland hills

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Aulia Nurwicaksono am 10. Aug. 2023
Dear Barlina,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Catherine

Aufenthalt von 2 Nächten im Juni 2023
Antwort von Aulia Nurwicaksono am 10. Aug. 2023
Dear Catherine,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Seungchan

Aufenthalt von 3 Nächten im Mai 2023
Antwort von Aulia Nurwicaksono am 10. Aug. 2023
Dear Seungchan,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Yohanes

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best new serviced apartment in Jakarta!
Aufenthalt von 1 Nacht im April 2023
Antwort von Andita am 1. Mai 2023
Dear Mr Yohanes,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Yohanes

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best new serviced apartment in Jakarta!
Aufenthalt von 1 Nacht im April 2023
Antwort von Andita am 1. Mai 2023
Dear Mr Yohanes,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,Aulia NurwicaksonoGuest Service Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
長期出張に適したアパートメントホテル
プレミアスタジオタイプでも48㎡あり、キッチン、洗濯機、仕事机も完備してるので、長期滞在にも適している。 ホテル内には日本食レストラン(2階)とローカルフードと洋食レストラン(1階)あり。 外食したい場合は、ロッテアベニューモールまで徒歩で10分程度いく必要あり。 ホテルは新しいため、内装は綺麗。 クニンガンエリアでお勧めできるホテル。
Aufenthalt von 13 Nächten im März 2023
Antwort von Kartika am 22. März 2023
Dear Valued Guest, Thank you for taking the time in sharing your experience at Ascott Sudirman Jakarta. We are really happy that our facilities and service met your expectation. Thank you once again for your valuable feedback, really appreciate and we hope to welcome you back in the near future. Warmest Regards, Guest Service Team

10/10 – Hervorragend

Danuwari

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room are fill with amenities. Best for business traveller or couple.
Aufenthalt von 3 Nächten im März 2023
Antwort von Kartika am 18. März 2023
Dear Mr. Danuwari, Thank you for taking the time in sharing your experience at Ascott Sudirman Jakarta. We are really happy that our facilities and service met your expectation. Thank you once again for your valuable feedback, really appreciate and we hope to welcome you back in the near future. Warmest Regards, Guest Service Team

10/10 – Hervorragend

Nazeera

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Big, clean, grand looking room
Aufenthalt von 2 Nächten im Februar 2023
Antwort von kartika am 11. Feb. 2023
Dear Mr. Alvin Tan, Thank you for your perfect rating and review. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back to Ascott Sudirman Jakarta sometime in the near future.Sincerely Guest Service Team

2/10 – Ungenügend

Mehfooz Ali

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Payment issue
The checkin was ok but even the taxi driver don’t know where is the apartment. Hotel should state its tower 3. Got upgraded by Ms. Puan. Used hotel dinning for dinner and it was good. Used massage service which was not upto the mark. Now come to the bad part: I told the lady to put the amount of the massage on my room and I will pay once checking out. While preparing to pack, there was a knock on the door, a person from reception and massage lady standing there asking me abt my massage bill. I told them that I will pay when check out by credit card. While in shower after 10 minutes again they knock on my door and I shouted that I’m in shower. When I came out with luggage for checking out, Ghose two people were still standing on my door, I was surprised and felt irritated. Like I’m going to run away with their money. They accompany me to the reception until I paid. Felt insulted. They took the picture of my debit card also which I don’t like. It was a bad experience.
Aufenthalt von 1 Nacht im November 2022
Antwort von Yenny Marlina am 7. Jan. 2023
Dear Valued Guest,Thank you for taking time in sharing your experience at Ascott Sudirman Jakarta. As a valued guest, I apologize for the inconvenience some issue happen during your stay. Especially for the staff's service. I have relayed your valuable feedback to the team to ensure that it was an one off issue which will be corrected moving forward.Upholding our commitment in providing superior customer service, I hope that we can better your experience during your next travel and stay with us.Thank you once again for your valuable feedback, really appreciates and we hope to welcoming you back in the near future.Warmest Regards,Yenny Marlina Guest Service Manager

8/10 – Gut

Nikola

Aufenthalt von 2 Nächten im November 2022
Antwort von Kartika ( Guest Service Supervisor ) am 20. Nov. 2022
Dear Mr/s Nikola, Greetings From Ascott Sudirman Jakarta Thank you for choosing us for your preferred stay Thank you for your rating. if there is any feedback please let us know to make your perfect stay

10/10 – Hervorragend

Shella

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed there for 2 nights and they upgraded my room. Check in was fast and they upgraded my room. The room was spacious and has the necessities i needed, the only downside is not all electrical plug was working so needed to try few plugs to know which one is working. The AC doesn’t turn on automatically, so, you need to turn it on each time you get into the room. Staff are all helpful. Other than that, the stayed was delightful.
Antwort von Kartika ( Guest Service Supervisor ) am 20. Nov. 2022
Dear Mr/s Shella, We are delighted to hear that you enjoyed our facilities and services during your stay and found our room space and facilities to meet your expectation. We thank you once again for your support and look forward to welcoming you back.Best Regards,

10/10 – Hervorragend

abdulhadi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Guest Service am 26. Aug. 2022
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

8/10 – Gut

JAE HO, Kowloon

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Over-all very friendly staff and clean facilities
Aufenthalt von 6 Nächten im Juli 2022
Antwort von Guest Service am 26. Aug. 2022
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

10/10 – Hervorragend

Vanessa Arninda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good service
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Guest Service am 26. Aug. 2022
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

10/10 – Hervorragend

MAKOTO

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
中長期滞在向け ランドリーは翌日夕方戻り
Aufenthalt von 5 Nächten im Juni 2022

6/10 – Okay

Paul

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Make sure you get a non smoking room
I gave my preference for a non smoking room on a high floor so was disappointed that the only available room was a smoking room on level 5. Despite being assured it was throughly cleaned, the room stank of smoke and all the furniture was covered in cigarette burns (literally every surface!) After complaining and a 10 minute wait at reception, we were given a much better non smoking room. The room was very nice and much cleaner however there were still a few things that were disappointing for a room at this price point. There were small stains on both sets of sheets we had, dirty pans in the kitchen, the towels were a bit ragged. There were also engrained stains on the sofa and on the desk. There were also no hand towels or face cloths provided, just 2 towels and 1 robe. Not good value for money.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Andita am 11. Juni 2022
Dear Valued Guest, Thank you for taking time in sharing your experience at Ascott Sudirman Jakarta. As a valued guest, I apologize for the inconvenience some issue happen during your stay especially for your preferences which couldn't meet and regarding the cleanliness while you were staying with us. I have relayed your valuable feedback to the team to ensure that it was an one off issue which will be corrected moving forward. Upholding our commitment in providing superior customer service, I hope that we can better your experience during your next travel and stay with us. Thank you once again for your valuable feedback, really appreciates and we hope to welcoming you back in the near future. Warmest Regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Really nice hotel & location. Quiet & safe too
Aufenthalt von 2 Nächten im August 2021
Antwort von Okti Lusianti am 12. Aug. 2021
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Okti Lusianti | Guest service Supervisor

8/10 – Gut

Nikola

Aufenthalt von 3 Nächten im Juni 2021
Antwort von Okti Lusianti am 1. Aug. 2021
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Okti Lusianti | Guest Service Supervisor

8/10 – Gut

young soon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
체크인 시간이 너무 길었지만 직원분은 친절하셨어요 그런데... 객실에 물이 없어서 신청을 여러번했는데 안주더라구요
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Dave am 17. Jan. 2022
Dear Valued Guest, Thank you for taking time in sharing your experience at Ascott Sudirman Jakarta. As a valued guest, I apologize for the inconvenience some issue happen during your stay. I have relayed your valuable feedback to the team to ensure that it was an one off issue which will be corrected moving forward. Upholding our commitment in providing superior customer service, I hope that we can better your experience during your next travel and stay with us. Thank you once again for your valuable feedback, really appreciates and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 – Hervorragend

young soon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Dave am 17. Jan. 2022
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

8/10 – Gut

Kwanghyun

Gut: Sauberkeit und Komfort des Zimmers
The room was clean and comfortable, but if you are looking for good view, maybe try higher floor or another place.
Aufenthalt von 1 Nacht im November 2020
Antwort von Dave am 17. Jan. 2022
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

8/10 – Gut

Toni

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2020
Antwort von Paul am 25. Okt. 2020
Dear Mr. Toni Greetings From Ascott Sudirman Jakarta Thank you for choosing us for your preference stay Thank you for your rating. if there is any feedback please let us to make your perfect stay Thank you and Best Regards Paul | Guest Service Officer

10/10 – Hervorragend

Soomin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Yenny Marlina am 9. Sept. 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2020
Antwort von Yenny Marlina am 13. Juli 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Loved the room. Clean and tidy. Bed is comfy.
Aufenthalt von 2 Nächten im Mai 2020
Antwort von Yenny Marlina am 18. Juni 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 – Hervorragend

sunghyun

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2020
Antwort von Yenny Marlina am 14. März 2020
Dear Valued Guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences to the guests. Thank you for staying with us and we hope to welcome you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

8/10 – Gut

Mikiko

Aufenthalt von 3 Nächten im Februar 2020
Antwort von Yenny Marlina am 7. Okt. 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Singapore brand
Positively cost effective :) in every sense.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Yenny Marlina am 3. März 2020
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 – Hervorragend

Deepu

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The best hotel in the Sudirman area
the best thing about this hotel is the convenience it accords to business travelers - from a fantastic location just of Sudirman Road to shuttle services that ferry you to the nearest mrt station and a steady stream of taxis that are available in the morning - the Ascott Sudirman helps make travel in Jakarta that much easier The rooms are large and tastefully decorated while the service is immaculate. You can also do any last minute shopping at the nearby Lotte Mall I highly recommend the Ascott for any business trip - especially for those with offices in the Sudirman area.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Frontoffice am 9. Feb. 2020
Dear Mr/Mrs. Deepu, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager