Außenpool, Liegestühle

Bewertungen von Ascott Jakarta

4.5 out of 5
Ascott Jakarta
Jalan Kebon Kacang Raya No 2, Jakarta, Jakarta

Bewertungen

8,6

Hervorragend

242 von insgesamt 491 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
176 von insgesamt 491 Gästebewertungen haben eine Bewertung von 8 - Gut" "
52 von insgesamt 491 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 491 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 491 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,6/10

Ausstattung

8,4/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Christian

Geschäftlich gereist
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Rhenny am 18. Juli 2022
Dear Mr. Christian, Thank you for your time to rate us on this channel. We appreciate your feedback Sir, however, may we know what can we do more to improve our services? Best regards, Rhenny H (Guest Service Manager)

10/10 – Hervorragend

Lisda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Toll!
Ich mag Ascott, die Mitarbeiter sind sehr freundlich, und ich habe alles was ich brauchte. Vielen Dank und hoffentlich sehen wir uns wieder.
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von Angga am 18. März 2020
Dear Valued Guest, Thank you for your feedback. Your kind words will be shared with the Residence Manager. Receiving your feedback inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences Yours sincerely, Angga Wijaya

8/10 – Gut

Rene

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very friendly staff
Aufenthalt von 4 Nächten im September 2019
Antwort von Angga am 18. März 2020
Dear Valued Guest, Thank you for your feedback. Your kind words will be shared with the Residence Manager. Receiving your feedback inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences Yours sincerely, Angga Wijaya

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Acceptable value for money
Spacious, well equipped apartment near shopping mall and monument. Breakfast average, but ok, however, small eating area partially overcrowded (15-20 minutes waiting). Friendly staff. Nothing really to complain, improvement suggestions below. Overall, a good stay.
Aufenthalt von 6 Nächten im Juli 2018
Antwort von lulu am 21. Aug. 2018
Dear our valued guest, Thank you very much for your kind feedback. Your kind feedback for our will be shared to our team for more commitment in delivering good service. We will addressed your feedback regarding our restaurant and housekeeping service as well for further improvement. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager

6/10 – Okay

Marta, Zürich

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Very good Location
+ Firdaus at the Reception did his job very well + We had a room with a very nice city view, thank to Firdaus + Comfortable bed & very useful Wash machine & Tumbler if you travel with family - Cleanliness : 1.Pillows on the Sofa smelled bad 2. Kitchen area was not cleaned well 3. Lavatory was dirty Gymnasium needs to be upgraded
Aufenthalt von 3 Nächten im Juli 2017
Antwort von Lulu am 30. Aug. 2017
Dear Marta, We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Thank you again for highlighting Firdaus' excellence service. I am sure he will be please to read your comment as well. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. We look forward to welcoming you again at any one of our serviced residences. Kind regards, Fadlun Jawas Guest Service Manager

8/10 – Gut

Ralf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2017
Dear Ralf, Thank you very much for your rating on expedia. It feels wonderful to receive good feedback from our guests and I thank you for taking the time to post your rating on expedia. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel. Kind regards, Fadlun Jawas Guest Service Manager

10/10 – Hervorragend

Jinuk

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Good for rest & shopping
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sherwin am 22. Mai 2024
Dear Jinuk,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Monita

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We love the Strategic location and closeby the shopping center.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sherwin am 16. Mai 2024
Dear Monita,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Paul

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Good appartments and location. one of the best value in area
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sherwin am 14. Mai 2024
Dear Paul,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Lina

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great hotel, centrally located and right next to awesome shopping options.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sherwin am 30. Apr. 2024
Dear Lina,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Yukako

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Sherwin am 30. Apr. 2024
Dear Yukako,Thank you so much for your kind rating given.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Muhammad Awalludin

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
The location of the place is great.
Aufenthalt von 6 Nächten im April 2024
Antwort von Sherwin am 25. Apr. 2024
Dear Muhammad Awalludin,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Indrawati

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Walkable, shopping, foods, transportation , is so easy to go around.
Aufenthalt von 7 Nächten im April 2024
Antwort von Sherwin am 16. Apr. 2024
Dear Indrawati,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Lindsey

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Aircon died but they fixed it promptly
Aufenthalt von 7 Nächten im März 2024
Antwort von Sherwin am 16. Apr. 2024
Dear Lindsey,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

WIDYA

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I had a nice stay at this hotel. Very convenient to shops and supermarket. Nice to have kitchenette, washer & drier.
Aufenthalt von 6 Nächten im März 2024
Antwort von Sherwin am 16. Apr. 2024
Dear Widya,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

SHUTARO

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Hospitality is excellent. I want to stay in the time I visit Jakarta.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sherwin am 24. Feb. 2024
Dear SHUTARO,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Norhisam

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Strategic location for those who love shopping
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sherwin am 13. Feb. 2024
Dear Norhisam,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Juliyanti, Glastonbury

Gut: Sauberkeit und Zustand der Unterkunft
We had a very nice spa session at the property. Across from huge mall and easy walk to grocery and restaurant.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Sherwin am 9. Feb. 2024
Dear Juliyanti,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

youngju

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
그랜드 몰 옆이라 위치는 좋았습니다. 아파트형이라 그런지 내부에서 요리도 해 먹을 수 있어서 만족했습니다. 장기 출장이였다면 더 좋을 것으로 보입니다.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Sherwin am 27. Jan. 2024
Dear Youngju,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Vivianti

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Antwort von Sherwin am 13. Jan. 2024
Dear Vivianti,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Normala

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Good location in central jakarta
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Sherwin am 13. Jan. 2024
Dear Normala,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

amatoi

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sherwin am 4. Jan. 2024
Dear Amatoi,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

mohammed

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Sherwin am 3. Jan. 2024
Dear Mohammed,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

6/10 – Okay

Mohammed

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The breakfast could have been better.Resturant needs to be sprayed with mosquitoes spray .Overall ok
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Sherwin am 3. Jan. 2024
Dear Mohammed,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize for the inconvenience in regards to your breakfast experience, we have shared your feedback to the Restaurant which is a 3rd Party Vendor for future improvements.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Angelmay

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sherwin am 13. Jan. 2024
Dear Angelmay,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

DR KALIISVARAN RAJA

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
GREAT PLCE TO STAY...RECOMMENDED FOR FAMILIES
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sherwin am 19. Dez. 2023
Dear DR KALIISVARAN RAJA,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Calvin

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Sherwin am 19. Dez. 2023
Dear Calvin,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Joel

Aufenthalt von 6 Nächten im November 2023
Antwort von Sherwin am 20. Dez. 2023
Dear Joel,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Patrick

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung und Zustand der Unterkunft
Amazing and friendly staff, large and clean rooms. Restaurant was superb. Would definitely stay again next time we are in Jakarta
Aufenthalt von 5 Nächten im November 2023
Antwort von Sherwin am 28. Nov. 2023
Dear Patrick,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Vivianti

Gut: Sauberkeit und Zustand der Unterkunft
It was the third times for me and family . High recomended . All-staff are kindly , helpfull, and feel likes a home . Will be my second home at Jakarta .
Aufenthalt von 6 Nächten im November 2023
Antwort von Sherwin am 25. Nov. 2023
Dear Vivianti,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Yee Wei

Aufenthalt von 1 Nacht im November 2023
Antwort von Sherwin am 25. Nov. 2023
Dear Yee Wei,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager

6/10 – Okay

Amanda

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
On the sat the internet and tv is down the whole evening till Sunday afternoon. Is kind of surprising that it was down so long.
Aufenthalt von 3 Nächten im November 2023
Antwort von Sherwin am 21. Nov. 2023
Dear Amanda,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize for the Internet and TV cable issue on Saturday, there was a short circuit and the First Media cable optic cable at Thamrin Area was severely Burnt and it took time for them to rectify the issue.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Noor Azlan

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Sherwin am 21. Nov. 2023
Dear Noor Azlan,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Halim

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
There was an internet interruption on the last night of my stay
Aufenthalt von 2 Nächten im November 2023
Antwort von Sherwin am 21. Nov. 2023
Dear Halim,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize in regards of the internet disruption, there was a short circuit and fiber optic cable burnt at Thamrin Area hence the Internet and TV Cable (First Media) was down.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

MOHAMMED ALI

Aufenthalt von 3 Nächten im November 2023
Antwort von Sherwin am 21. Nov. 2023
Dear Mohammed Ali,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Mastura

Mit einer Gruppe gereist
Gut: Sauberkeit
Aufenthalt von 2 Nächten im November 2023
Antwort von Sherwin am 21. Nov. 2023
Dear Mastura,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Anonymous,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

JUNICHI

Aufenthalt von 6 Nächten im November 2023
Antwort von Sherwin am 14. Nov. 2023
Dear JUNICHI,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Evy

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Great location, amenities and staff
Great location and customer service. Genuinely friendly staff (not expecting tips but if you do, it’s appreciated). Older style with old school charm with great amenities. Large rooms. Wouldn’t hesitate to stay here again or in any Ascott property.
Aufenthalt von 2 Nächten im November 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Evy,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

SHAHRIN

Aufenthalt von 1 Nacht im November 2023
Antwort von Sherwin am 14. Nov. 2023
Dear SHAHRIN,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Ayaka

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Ayaka,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

HIROE

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Sherwin am 14. Nov. 2023
Dear HIROE,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Ganbat

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 21 Nächten im September 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Ganbat,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Fengky

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Fengky,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

Indrajati

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 13 Nächten im September 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Indrajati,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Dr. Elaine

Aufenthalt von 3 Nächten im September 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Dr. Elaine,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Simon

Aufenthalt von 4 Nächten im September 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Simon,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Gut

Federico

Aufenthalt von 1 Nacht im September 2023
Antwort von Sherwin am 14. Nov. 2023
Dear Federico,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Komfort des Zimmers
Old and not the cleanest
Pros: great location, but that's the only thing it has going. The hotel is overall quite old, with dated fixtures. The room had a stale lingering smell - like wet laundry, and the air-conditioning seems to be faulty because the air quality remained humid and musty throughout the 5-night trip. It did not change when we tried to turn up or down the temp, or toggle ac modes. Bedsheets had small stains on them which felt unsanitary. The sink in the kitchenette was clogged. Rubber mat in the bathtub/ shower was slippery and unable to adhere to the base, which made getting in and out a safety hazard. Wouldn't stay again.
Aufenthalt von 5 Nächten im August 2023
Antwort von Sherwin am 19. Sept. 2023
Dear Valued Guest,Thank you so much for taking all the time to write a review about your recent stay at Ascott Jakarta.Please do accept our sincere apologies in regards of the stay experiences that did not meet your expectations. Rest assure we have shared your feedback to all related Departments to ensure this will not re-occur in the future.We do hope that we can regain your trust and look forward to welcoming you back to Ascott Jakarta in the future.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Hervorragend

KANG JIN

Aufenthalt von 2 Nächten im August 2023
Antwort von Sherwin am 19. Sept. 2023
Dear Kang Jin,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager