When we checked in we were given room 101 on the ground floor, it was horrible and we were very disappointed. The bathroon toilet was broken, and the room heater did not work, so it was extremely cold in the room. The second day they changed our room to 204 on the second floor, this room was excellent, and our view of the hotel changed drastically. Given the new room, I would rate the hotel at level 5 and we were very pleased.
The hotel staff were very good and attentive to our needs. The food was very good, we had breakfast and dinner in the hotel.
The hotel overview outlines a free shuttle service, this was not so. We used cabs, motor rickshaws, and pedal rickshaw, the prices were Ok and they were efficient.
My recommendation is not to put guests in the ground floor rooms, but only in the upper rooms. The downtown areas are walking distance from the hotel, that is a big plus.