Dear Henrik,thank you so much for your excellent rating regarding your stay. We are looking forward to welcome you once again in our premises, for another Grand experience.With our kindest regards.The Hotel Management

Dear Nazmi,thank you so much for your excellent rating regarding your stay. We are looking forward to welcome you once again in our premises, for another Grand experience.With our kindest regards.

Dear Christos,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay at our hotel and that you found our amenities to be excellent. Providing a 5-star experience for our guests is always our top priority.It's fantastic to know that our location was convenient for you. Our staff takes great pride in delivering friendly and attentive service, and we are pleased to hear that they made a positive impression on you.Once again, thank you for your kind words. We look forward to the pleasure of welcoming you back to our hotel in the future.Kind regards,The Hotel Management

Αγαπητέ Νίκος,σας ευχαριστούμε θερμά που μας επιλέξατε.Με εκτίμηση,Η Διεύθυνση του ξενοδοχείου.

Αγαπητέ Spyros,σας ευχαριστούμε θερμά για την εξαιρετική βαθμολογία σας. Θα χαρούμε να σας ξαναδούμε στις εγκαταστάσεις μας για άλλη μία 'Grand' διαμονή.Με φιλικούς χαιρετισμούς,Η Διεύθυνση του ξενοδοχείου.

Αγαπητέ πελάτη,λυπούμαστε πολύ για την αρνητική σας αξιολόγηση. Πολύ δε περισσότερο, λόγω της άψογης εξυπηρέτησης που τύχατε από το προσωπικό του ξενοδοχείου με τη δωρεάν αναβάθμιση που σας έκαναν χωρίς μάλιστα επιπλέον χρέωση.Είμαστε πραγματικά περήφανοι για την άψογη διαχείρισή τους και που τους έχουμε στην ομάδα μας.Σας ευχαριστούμε που επιλέξατε το ξενοδοχείο μας και σας ευχόμαστε ότι καλύτερο.Με εκτίμηση,Η ομάδα εξυπηρέτησης πελατών του Grand Serai.

Αγαπητή Μαρία,ευχαριστούμε θερμά για την τέλεια βαθμολογία σας.Ανυπομονούμε να σας ξανασυναντήσουμε στις εγκαταστάσεις μας για ακόμη μία 'Grand' διαμονή.Με τις θερμότερες ευχές μας.

Dear Chris,we are thrilled regarging your excellent rating It is more than heartening to know that our guests reward our efforts. We are looking forward to see you back again in our premises for another ''Grand'' stay.With our kindest regards.

Dear Eva,we are thrilled rerarging your excellent rating and comments about our hotel. It is more than heartening to know that our guests reward our efforts, concerning hospitality. We are looking forward to see you back again in our premises for another ''Grand'' stay.With our kindest regards.

Dear Eugenia,we would like to thank you for sharing your excellent rate and your review with us. We are really thrilled to read, that you enjoyed your stay in our hotel. We can't wait to welcome you again in our premises, for another "Grand" stay.With our kindest regards.The Grand Serai Guests Services team.

Dear Milena,thank you very much for you excellent rating. We are looking forward to welcome you back again in our premises.With our kindest regards,The Hotel Management

Dear Konstantinos,thank you very much for you excellent rating. We are looking forward to welcome you back again in our premises.With our kindest regards,The Hotel Management

Dear Ioannis,thank you very much for you excellent rating and your kind comments.Hope to welcome you again soon.Best regards,The Hotel Management

Dear Moshe,Thank you so much for your excellent rating.We would love to see you back in our premises.With our kindest regards,The Hotel Management

Σας ευχαριστούμε πολύ για τα θετικά σας σχόλια & το χρόνο που αφιερώσατε !Με εκτίμηση ,Τμήμα Κρατήσεων

Σας ευχαριστούμε πολύ για τα θετικά σας σχόλια & το χρόνο που μας αφιερώσατε!Με εκτίμηση ,Τμήμα Κρατήσεων

Dear Babis,Thank you so much for your excellent rating.We would love to see you back in our premises.With our kindest regards,The Hotel Management

Dear Antonis,Thank you so much for your excellent rating.We look forward to see you back in our premises.With our kindest regards,The Hotel Management

Dear Theodora,Thank you so much for your excellent rating.We would love to see you back in our premises.With our kindest regards,The Hotel Management

Dear Nir,Thank you so much for your excellent rating.We would love to see you back in our premises.With our kindest regards,The Hotel Management

Αγαπητέ Andrew,θα θέλαμε να σας ευχαριστήσουμε που επιλέξατε το Grand Serai για την επίσκεψή σας στην υπέροχη πόλη των Ιωαννίνων.Είμαστε πολύ χαρούμενοι που η διαμονή σας ήταν ευχάριστη στο ξενοδοχείο μας. Μας χαροποιεί απίστευτα, που είχατε τη δυνατότητα να απολαύσετε την εξαιρετική πισίνα του ξενοδοχείου, τους υπέροχους χώρους του, τα άνετα δωμάτια μας καθώς και το πλούσιο πρωινό μας.Ακόμα περισσότερο μας ικανοποιεί το σχόλιό σας, ότι μας επισκεφτήκατε ξανά, κάτι το οποίο μας γεμίζει με πληρότητα και ικανοποίηση.Έχουμε λάβει υπόψιν τα σχόλια σας, για τη βελτίωση των υπηρεσιών μας.Θα θέλαμε για άλλη μία φορά να σας ευχαριστήσουμε για την προτίμησή σας και την πρόθεση να μοιραστείτε την εμπειρία σας μαζί μας.Με εγκάρδιους χαιρετισμούς.Η Διεύθυνση του ξενοδοχείου.

Dear Roni,Thank you so much for your excellent rating.We look forward to see you back in our premises for another ''Grand'' experience!!With our kindest regards.The Hotel Management.

Dear guest,Thank you so much for your excellent rating.We look forward to see you back in our premises for another ''Grand'' experience!!With our kindest regards.

Dear guest,Thank you so much for your very good rating.We look forward to see you back in our premises for another great experience!!With our kindest regards.

Dear Basil,Thank you so much for your excellent rating.We look forward to see you back in our premises for another ''Grand'' experience!!With our kindest regards.

Dear Petros, Thank you for your review following your most recent stay with us. We are very sorry that in this occasion your stay was not up to your expectations. The requests of our guests are very important to us and we try all our best to fulfill them all. Following your review we have checked our records again, though we have not received an email, maybe it was on the spam folder or due to an internet failure the email was not delivered. If we had received your request we would definitely have replied to you. Furthermore, we are saddened that you encountered delays in our services from certain departments. We wish to offer our guests our 5* services therefore we will review internally your feedback on these issues. Lastly, please allow us to confirm the vip services we offer to this exclusive expedia group which were also delivered to you on the second day including extra vip treatment. Services that are offered upon availability could not be considered as not delivered. We would appreciate if you would give us a chance to welcome you again in our hotel and we are certain that we will meet your expectations and restore your faith in us. Kind regards, The Hotel Management

Dear Siu Wah,Thank you so much for your excellent rating.We look forward to see you back in our premises for another ''Grand'' experience!!With our kindest regards.

Dear Roni,Thank you so much for your very good rating.We look forward to see you back in our premises for another great experience!!With our kindest regards.

Αγαπητέ επισκέπτη, σας ευχαριστούμε θερμά για την άριστη βαθμολογία σας και το εξαιρετικό σας σχόλιο. Θα χαρούμε να σας υποδεχτούμε και πάλι. Με εκτίμηση, Η Διεύθυνση του Ξενοδοχείου

Dear Ishita, We offer our sincere apologies that you didn’t have a perfect stay. Even though the hotel building is well maintained, we encountered some issues the last couple of days with the hot water supplies which we were able to resolve in the end. Taking this into consideration, we agree that some elements of the service you received were not acceptable and in no way reflective of the highest level of service that we pride ourselves on providing. Our priority is to restore your faith in Grand Serai Congress & Spa and with this in mind, we look forward to the opportunity of welcoming you back in the near future. Best regards, The Hotel Management