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"Our experience at this hotel was unfortunately very disappointing. When we arrived, the window in our room was open and the room was completely cold. We had to figure out how to program the electric heating system ourselves before going to dinner. After spending about two hours in the restaurant (the food was good), we returned to find the room temperature still around 10°C. I went to reception and asked for another room that would be properly heated. However, the manager did not believe me and insisted on checking the room personally. Eventually, four staff members came to the room while my children (12 and 23y) were already in bed under the duvets trying to stay warm. Instead of offering a different room, they brought three electric fan heaters. While the heaters helped slightly, the room itself – including the walls, ceiling, and beds – remained very cold. We even had to fill bottles with hot water to get the bed for our daughter warm. I personally couldn’t sleep until 4 a.m. It seems the hotel relies entirely on electric heating and may be trying to limit its use due to cost, which should not affect guests—especially at this price level. We paid €369.46 for one night in a two-bedroom room for two adults and one child. For a 4-star hotel, this level of comfort and service is simply unacceptable. Unfortunately, due to this experience and the lack of proper response from management, I would not recommend this h"

"Empfang unfreundlich. Zusatzkosten 10 Pfund für Parken. Frühstück und Bedienung spitze"

"Das Hotel ist schon etwas in die Jahre gekommen. Eine Renovierung wäre teilweise sinnvoll. Frühstücksangebot war gut."

"Sehr nettes Personal, tolle Aussicht, Zimmer könnten sauberer sein, aber für eine Nacht in Ordnung "

"Absolutely phenomenal staff. Special location. "

"Wir verstehen die schlechten Bewertungen nicht. Das Hotel war gut, drei Einzelbetten, Zimmer gross genug, schönes Bad. Parkplätze beim Hotel waren alle besetzt, aber ein paar Schritte entfernt, hat es einen grossen, kostenlosen öffentlichen Parkplatz. Frühstück typisch englisch, Eier, Baked beans, Toast etc. Wir waren zufrieden "

"Super netter Mitarbeiter am Empfang, schönes Zimmer, Parkplatz ist gratis und viele Einkaufsmöglichkeiten in der Nähe. Super Ausgangslage um Fort William oder auch Glencoe zu erkunden. Wir würden jederzeit wieder kommen! "

"Sauberkeit Top / Schlicht & Einfach / Super Lage "

"Das Hotel ist sehr modern und gut ausgestattet. Es ist allerdings als Basecamp auch abseits vom jeglicher anderen Besiedlung."