While the property itself was lovely and in a great location, Sonja was so rude and condescending upon our arrival that we considered leaving. Thankfully we went out that evening and found the rest of Interlaken to be filled with wonderful people. Sonja on the other hand was extremely impatient with our questions, made us wait while she talked with other tenants in the building, and generally made us feel extremely unwelcome. It’s a shame that Sonja ruined our initial impression to the wonderful Interlaken. I would suggest renting directly from a host rather than a property management company . In this case it did not seem like the management agent wanted to be bothered.