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Bewertungen von The Bear Hotel by Greene King Inns

3 out of 5
The Bear Hotel by Greene King Inns
Charnham Street, Hungerford, England

Bewertungen

8,2

Sehr gut

100 von insgesamt 244 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
87 von insgesamt 244 Gästebewertungen haben eine Bewertung von 8 - Gut" "
38 von insgesamt 244 Gästebewertungen haben eine Bewertung von 6 - Okay" "
16 von insgesamt 244 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 244 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

7,6/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Wolfgang, Karlsruhe

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
excellent!
if you are lucky enough to get a room with garden view in the "bear island" annex ... (can't tell anything about the rooms in the other building)
Aufenthalt von 2 Nächten im August 2018

8/10 – Gut

Georg, Kempen

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Nice cosy hotel in pretty little town
Rooms are quite big, nice family - room. Only floor- tiles in bathroom were loose. All over recommendable!

8/10 – Gut

Nigel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Impressive old coaching Inn in a good location. Nice inside with lovely grounds backing on to The River Kennett. Restaurant prices fair and meal quality was good.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Anthony, STONEHAM ET TEWKESBURY

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great helpful staff. Easy parking. We had room 5 in the original building. There was lots of space and a large bathroom. Great beer garden with good food.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jane

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a very nice historic property with a great location, and not too expensive. I have not used the dining room, just needed a place to overnight within walking distance of station.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

malcolm

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
We always book the superior rooms in the main building . Large comfortable rooms with good facilities
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Geoff

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Colin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and helpful staff good menu excellent breakfast will shortly be booking rooms for another visit
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Ian

Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Amanda

Gut: Personal & Service
Uncomfortable bed, very hard mattress, nasty lumpy foam filled pillows. A couple of blown lightbulbs, smeary mirrors, toothpaste residue left by a previous guest on the bathroom shelf. No toiletries or box of tissues.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

ROBERT

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good communication with home office and with staff on arrival and also very well served during evening meal (relaxed and friendly approach by all staff helped make the family meeting successful. THANKS TO ALL
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Jane

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is historic and unique, and it is a privilege to be able to stay there. The staff were very helpful. The building is typical of an ancient inn and may not be to everyone's taste, but I loved it. I did not try the food, but the wine selection and the coffee were excellent
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Sandra

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024

6/10 – Okay

Howard

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
One night
Great location in historic coaching inn. A little frayed around the edges but some would call that character. Biggest bugbear was that for the second time in as many stays I had a downstairs room and every time the person above me moved across their floor the floorboards creaked very loudly.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Krystyna

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

anthony

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Kevin

Mit einer Gruppe gereist
Gut: Ausstattung
Excellent location and such friendly and helpful staff
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

John

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
A pleasant, traditional hotel.
A pleasant hotel In a good location. Bed amazing comfortable and clean bathroom. What let it down was the horrible, musty damp smell In the room. Cure this and the stay would have been excellent.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything was great from check in To check out The only niggle we had was some of the radiators weren’t working So was a bit chilly Easily sorted as I used to be a plumber, so just had to bleed the radiators so All good.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

JOHN

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Helpful staff
Very helpful reception staff who changed a booking that was supposed to be non changeable after my booking error. Clean and friendly place.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Steven

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Gary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good pub with rooms close to the centre of Hungerford
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Verifizierter Reisender

Gut: Komfort des Zimmers
A bit disappointed..
The bed is comfortable, the room is warm. However bathroom cleaning is not great; we never got any spare toilet tissue after it ran out on day 3 (we stayed for 7 nights) and the toilet wasn't cleaned properly. The shower also needs the grouting replaced, and the bathroom door wouldn't close. There was rarely anyone at reception - only once in the whole week. The breakfast staff still need training - offering and topping up tea & coffee, clearing tables (never leave the room empty handed), spoons in the cereals, milk & juice topped up, appropriately dressed (no long sleeves dipping into food), hair tied back - not pleasant to have a long hair decorating the food! And on one occasion we were told to sit at a table that hadn't been cleaned so we had to wipe it ourselves! Ashtrays on the tables outside the bar area were full of cigarette ends floating in rainwater - really disgusting to walk past every morning. Beer cans, rubbish, dropped cloths/sponges were all observed during the week. A manager should be walking around, checking these things throughout the day. It just needs someone to actually care about the place - The Bear's reputation is not good amongst the locals and you are losing business. All of the above we reported over a year ago when we stayed. It's nearly all the same restaurant staff and they are still poorly trained, so not sure if there's really any point in leaving a review as it's obvious no-one pays any attention...
Aufenthalt von 7 Nächten im Oktober 2023

4/10 – Schlecht

Chris

I didn't stay at the hotel as although I left a number of messages on the hotel ansaphone querying whether the room I had ordered online was suitable for my 98 year old Mum they couldn't be bothered to call me back. In the end I couldn't take the risk that the room might involve a climb up lots of stairs or only have a bath so I cancelled the booking losing my money. Very unsatisfactory. The hotel behaved in a very arrogant manner and they need to get a decent switchboard.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Enjoyable stay!!
We stayed at the hotel as we were attending a wedding. We found the staff to be so friendly and helpful. The room was lovely and clean and slept very well. Breakfast was lovely with a good selection of options
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Per

Mit einer Gruppe gereist
Gut: Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Stephen

Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

Jocelyn

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was smelly and stale. Lighting was aggressive. Noisy right on the street, not announce of charm- more like a sanitarium.
Aufenthalt von 1 Nacht im Juli 2023

6/10 – Okay

Roy

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Bear hungerford
The pub and staff were great , the bathroom had black mold on the ceiling , extractor van did not work in bathroom , wallpaper peeling next to bed ,window left open , i know this is to air room but it was raining so there was a puddle inside on the window sill , although july weather was awful wet windy and cold, no heating
Aufenthalt von 1 Nacht im Juli 2023

6/10 – Okay

Michael

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Fantastic staff let down by dilapidated buildings.
The staff were workingtheir socks off and really trying to serve customers well. However they were handicapped by the dilapidated state of the building. Checkin was very quick and friendly, and staff quickly arranged extra bedding for a blow-up mattress for a child. However the state of the rooms left a lot to be desired. One room had an aweful smell, which we were told had been reported by a previous guest that week. We were given an odour remover spray which was effective. There was a thick layer of dust on the bedhead, cobwebs on the lights, and coffee granules on the desk. Cleaning rooms had not been a priority for the overworked staff. The wooden window frames were actually rotting in places and it seemed as if the windows might fall out if touched. The toilet seat was also not firmly attached and was another accident waiting to happen. Our room and the one next to it were accessed by a shared lobby where just standing on the floorboards to put a key in the door made a sound like someone knocking. I lost count of the number of times we went to answer the door only to discover our neighbours going in or out. In the restaurant the main meal arrived before we received our starter. We were compensated for the mistake. The food, when it arraived, was good value. The presence of a lot of local people attested to the quality & price of the food & drink. The bed was comfortable, if a little hard. We had two good nights' sleep.
Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

Carlos

Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Lisa

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic stay*****
Fantastic stay, great location, restaurant was really good. *****
Aufenthalt von 1 Nacht im Juni 2023

8/10 – Gut

Nigel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A
Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Chrissy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely spot just by the river, hotel full of charm, clean comfortable with delicious breakfast.
Aufenthalt von 1 Nacht im April 2023

8/10 – Gut

Simon

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Rooms are nice, if a little small, but historic old building. Toilet cover was too small for basin and the shower curtain positioning designed to hem you in and make the shower feel tiny. Food in adjacent pub not good (and literally half the things on the small menu not even available). Breakfast similar - my smoked salmon was brownish and I think microwaved from frozen (or tasted like it). Probably best to eat out in retrospect
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Lindsey

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel
Lovely hotel with helpful staff. I stayed in room 8 which was huge with a lovely roll top bath and rain shower. Good food for the evening meal and breakfast and friendly helpful staff.
Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022

6/10 – Okay

Vanessa

Mit dem Partner gereist
Gut: Personal & Service
Property convenient to explore Hungerford, the plumbing could do with an overhaul. Staff really helpful and friendly. On a busy road so road noise all the time.
Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Anil

Aufenthalt von 2 Nächten im August 2022

10/10 – Hervorragend

Agnes johanne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2022

4/10 – Schlecht

Lawrence

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not disappointing - DIRE
Tired rooms. The soap fillers were empty. Shower soaked the bathroom floor. Room not serviced properly. Main problem though was that arriving back late evening for second night stay the electronic key card for my room didn't work. I had to ring for the night staff on my mobile because external bell didn't function. If I hadn't had a working mobile I would have been stuck. Staff produced a replacement card - didn't work; staff's own key card didn't work. I was then given a replacement room which had a physical key but had to spend the night without my night stuff including medication. No discount or compensation was offered. I had to ask and was granted an inadequate amount. Staff though were friendly and over-worked. Greene King to blame and I will be avoiding this and all other Greene King hotels in future
Aufenthalt von 2 Nächten im Juli 2022

10/10 – Hervorragend

Veronica

Aufenthalt von 1 Nacht im Juni 2022

4/10 – Schlecht

Derek

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Reunion
Poor service, due to lack of staff
Aufenthalt von 2 Nächten im Juni 2022

4/10 – Schlecht

Mike

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I knew this hotel 26 years ago. It has not come up to the standard it was then. My wife and I were disapointed.
Aufenthalt von 1 Nacht im Mai 2022

6/10 – Okay

Nigel

Aufenthalt von 1 Nacht im April 2022

8/10 – Gut

Sheri

Gut: Sauberkeit und Personal & Service
Good location with handy parking
Nice hotel located on the edge of a lovely town. A little bit jaded in places but it had a lot of character. There were some rooms in a separate building that overlooked the pretty gardens and stream that I imagine would be lovely. The hot breakfasts were cooked to order and the pastries were delicious. We ate there one evening and the food and service were good.
Aufenthalt von 3 Nächten im April 2022

10/10 – Hervorragend

Peter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022

6/10 – Okay

Tom

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Matig
Op zich een mooi hotel maar oud en niet aangepast aan deze tijd. Het ontbijt was ronduit slecht en de presentatie ervan mogelijk nog slechter. Bediening en onthaal was wel supervriendelijk, dat maakt veel goed maar dit hotel gaat zeker niet meer eerste keuze zijn bij een volgend bezoek.
Aufenthalt von 1 Nacht im Februar 2022

6/10 – Okay

Nicole

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2022