Blick auf den Pool, täglich geöffnet

Bewertungen von Sankofa Village Hill resort and Spa

4.5 out of 5
Sankofa Village Hill resort and Spa
8 Ngoc Ho, Hue, Thua Thien Hue

Bewertungen

8,0

Sehr gut

7 von insgesamt 11 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
1 von insgesamt 11 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 11 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 11 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 11 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

7,6/10

Ausstattung

7,4/10

Zustand der Unterkunft

6,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Peter

Mit einer Gruppe gereist
I was concerned after reading some of the reviews. I have found, but stayed here for 10 days on a retreat and the staff, food and facilities were first class. The front desk and all the staff were smiling, pleasant and incredibly helpful. This resort is a refuge surrounded by beautiful forest, exquisite, landscaping, and the river. I also want to put in a plug for the spa where they have a steam bath, sauna, cold, plunge, pool, and excellent masseuse. All the food was fresh and incredibly tasty. I will mention that this facility is a half hour outside of downtown Hue. Taxi rides are very affordable and it is worth it to be in an awesome natural environment
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Harry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely property. Comfortable. Staff is extremely helpful. Quiet setting.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Margaret

Mit einer Gruppe gereist
Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

Daniel

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I'd like to start by saying that the staff at the resort are wonderful people and it hurts me to write such a negative review as I don't want to impact them. That being said I think it would be irresponsible of me not to let other people know that what they are seeing being advertised on this resorts website along with Expedia, Agoda, Booking etc...is not accurate. This was once a beautiful place but that is a time gone past, as you will notice the pictures and amazing reviews are mainly from 2020 and older. Upon arriving it feels like it's an abandoned place, with very few guests, limited amenities are available, the main pool is not sanitary and I would say not safe to swim in. Everything is overgrown, the beautiful water fountains that I'm sure once welcomed guests are absent and overall it seems as if time has stood still. The rooms were one of the few highlights as the interior were fairly nice and clean. I think what is particularly unacceptable is that they are advertising as if they are a 5 star resort and spa, charging guests some of the higher end pricing for hotels in Hue when they are clearly not anymore. Today this should be a backpackers hangout priced at $25 a night and this would be a great deal, you get what you pay for and that would be fair (I am a backpacker as well). We decided to not even stay a night, checked out and paid for the one night that we didn't use so we could go into Hue and booked a beautiful high end hotel for $30 a night less.
Antwort von Resort Manager am 20. März 2023
Dear Mr. Daniel,Above all, we would like to apologize for all the problems you experienced recently at our resort. It was true that all the issues you mentioned and they are now being closely looked after for fixing and improvements. After long time the resort was closed due to the Covid- pandemic, we recently re-opened couple months and could not avoid all those short-comings of the facilities and unavailable services provided.Our entire staff and management are committing ourselves in upgrading all the services and facilities up to standards in utmost attempts to better serve our staying guests.Again, we do deeply regret for all of your negative experiences, and hope that we will overcome all such short-comings and unavailability of our service for better serve our customer in coming time.With my kindest regards,Management Board

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Friendly helpful staff. Facilities need updating. Limited dining options as it's somewhat isolated.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Sales Manager am 6. Jan. 2020
Dear Sir, May I start by thanking you for sharing experience during your recent visit to Sankofa Village Hill Resort & Spa. I really happy that you liked our staffs. Your constructive feedback on our facilities and the dining options are highly appreciated. We will work more to improve our service. Again, thank you for your feedback and we are looking forward to welcoming you back. Kind Regards,

2/10 – Ungenügend

louis

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
pas au niveau
ils
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Sales Manager am 31. Dez. 2019
Dear Mr. Louis, Firstly, I sincerely apologize for the inconvenience when you stayed with us. I would like to inform that there was a mistake on the Expedia web about our room and picture. It make not your stay did not pleasant. Honestly it was not our faults, it is not like we do not accept responsibility but your complains when you check in was a hint for us to fix the problem about the pictures. Please accept my sincere apology. It is regrettable that it happened on your booking. I promise to take this seriously for further improvement and flexibility. Thank you very much for your review and and hope that you could give us a chance to improve our service by serving you again in the near future. Sincerely,

10/10 – Hervorragend

Ryulri

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
12월에 방문해서 그런지 수영시설이나 스파시설은 운영을 안하고 있었습니다. 하지만 조용히 즐길 수 있어서 좋았습니다.
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Sale Manager am 24. Dez. 2019
Dear Ryulri, It’s fantastic to read that you absolutely had a happy stay at our resort. We are very proud to read your great comments about us. This makes us very happy and shows how much you were impressed by our services. Your nice words will be shared to our whole team to motivate them. We always look forward to welcoming you again at Sankofa Village Hill Resort & Spa. Thank you very much. Sincerely, Sale Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ゆったりとした施設で、スタッフの対応が素晴らしく、心休まるホテルでした。市街地から離れているため帰りの時間に合わせてピックアップしてくれ、遅くなりタクシーで帰ってくるとすぐに出迎えてくれて、ドライバーの支払いなどの手伝いまでしてくれました。 バスタブにお湯を入れてる間に段々とぬるくなっていくのが唯一改善する必要があると思います。
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Sales Manager am 12. Dez. 2019
Dear valued guest, Thank you for staying in our resort and spending your valuable time to share your experience on Expedia.com. You rate us with an absolute score of 5/5. Your words and your score are the strong motivation and encouragement for all of us. Once again, we thank you for giving us an opportunity to serving you and we look forward to welcoming you back again at Sankofa Village Hill Resort & Spa. Sincerely, Sales Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pros: Great location. Great staff Good breakfast Nice size pool in pool villas Large pool Good spa Free transfers On demand shuttle to Hue Looks amazing Very reasonably priced Good aircon Cons: Villas have paper thin walls and so you can hear everything in the next villa. Villas are beautiful but have poor lighting inside and door that doesnt fit well. Shower over bath with no door or curtain so it floods bathroom. The staff however are truly amazing and I recommend this resort as it is a class above others in Hue.
Aufenthalt von 1 Nacht im August 2019
Antwort von Thanh Phuong am 29. Aug. 2019
Dear Valued Guest, Greetings from Sankofa Village Hil resort & Spa. Thank you for taking time to share your experience when you and your family stayed at Sankofa Resort. We are also happy to read that you are very satisfied and beyond with everything in our resort. We are looking forward to be of service to you again on your next journey with your family. Sincerely, Sale Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are incredibly kind and accommodating. The grounds are beautiful and it was fun to bike around to explore it all.
Aufenthalt von 3 Nächten im Juni 2019
Antwort von Deputy Director of Sales & Marketing am 29. Juni 2019
Dear Sir, Greetings from Sankofa Village Hill Resort & Spa! Thank you for staying in our resort and spending your valuable time to share your experience on Expedia. Your words are the strong motivation and encouragement for all of us. Once again, we thank you for giving us an opportunity to serving you and we look forward to welcoming you back again at Sankofa Resort. Sincerely,

10/10 – Hervorragend

Cao

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
The resort had a location nearby Perfum river; close nature with many trees; the bird and insects voice all days and nights. All bungalow hide in forest. The general manager and all staffs are friendly. Our family will back here soon with more long stay.
Aufenthalt von 1 Nacht im April 2019
Antwort von Mr. Phu am 13. Juni 2019
Dear Mr Quang Loc, Greetings from Sankofa Village Hill Resort & Spa! Many thanks for your kind comment on Expedia. It is great to read that you were able to satisfy our attendance and service during your stay. We do look forward to be of service to you again on your next visit to Hue. Sincerely, Deputy Director of Sales & Marketing