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Saubere Zimmer, freundliches Personal

Attention: I booked a room for three people with air conditioning. The Expedia page clearly showed “Klimaanlage” in the room description, and the photos also indicated air conditioning. At check-in, however, the reception staff first told me that there were no rooms with air conditioning. When I showed them the Expedia page, they claimed that “Klimaanlage” meant “cleaning service,” which is not correct. I live in Germany and speak German, so this explanation made no sense to me. After I refused to accept a room without the amenity I had booked and paid for, I was suddenly given a room with air conditioning. The explanation then changed: apparently there were only a few rooms with air conditioning, and the staff member said she had not known. The whole situation was very unpleasant. The staff were dismissive, unfriendly, and I felt I was not taken seriously. Their attitude, including eye rolling and contradictory explanations, was unacceptable. I also want to mention that the room was first described as not ready, but when I insisted on seeing the room, it suddenly turned out to be ready. The way we were treated made me wonder whether we were treated differently because we are Asian. I cannot know the reason, but that is honestly how I felt. I travel frequently, and I have rarely felt this mistreated at a hotel. The hotel management should seriously look into how confirmed room amenities are handled and how guests are treated at reception. No one apologized, either.

Die Lage ist toll, man kann alles zu Fuß machen. Parkmöglichkeiten vor der Tür sind knapp und werktags sehr teuer, fußläufig 6-7 Minuten gibt es ein gutes Parkhaus mit akzeptablen Tagespauschalen. Das Frühstücksbuffet war außerordentlich gut, nur leider ist der Frühstücksraum sehr klein und zu den Hauptzeiten sitzt man sehr eng.