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The room looks nice, and I think the location is good. However, the maintenance could definitely be better. There’s no elevator, and the fan really needs a good cleaning. There were also no instructions on how to use the Google controller, which I think is also the thermostat. After about two hours of going back and forth by email, they finally told me to use the panel on the boiler to adjust the room temperature. As someone from Thailand, I’m not used to dealing with a giant boiler connected to the radiator, so it would have been really helpful to have some clear instructions from the beginning. The cabinet under the TV also looks like it’s about to fall off the wall. They really wanted to fix that, but honestly, I would have preferred them to fix the radiator first. One night, the fire alarm went off, and on another night, I think it was a door alarm that kept going off for about five minutes. What made everything more frustrating was that all communication had to be done by email. It took a lot of back and forth just to sort out relatively simple issues. Overall, the room and location are nice, but the maintenance and communication could definitely be improved.

Made the mistake of booking this through Expedia, which sources the ratings from other sites. It was listed as a 7.2, and the photos are beautiful. BE WARNED ... the photos are polished and from long ago. All of the furniture is flimsy and damaged/stained/rough shape from IKEA and NOT CLEANED. From piles of dust on the headboards and black mold in the shower, to dirty dishes and stains on EVERYTHING. Expedia was not ambitious in customer care, and the company that runs this place refused to refund, even though we did not stay. VERY DISAPPOINTING. DO NOT BOOK.