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Bewertungen von Hepburn Spa Retreat

5 out of 5
Hepburn Spa Retreat
20-22 Mineral Springs Crescent, Hepburn Springs, VIC

Bewertungen

7,8

Gut

27 von insgesamt 64 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
17 von insgesamt 64 Gästebewertungen haben eine Bewertung von 8 - Gut" "
9 von insgesamt 64 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 64 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 64 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,8/10

Personal & Service

7,2/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Damian

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The couch look like it’s had a life but beside that not bad
Aufenthalt von 3 Nächten im Februar 2024

6/10 – Okay

Corinna

Mit dem Partner gereist
Gut: Sauberkeit
Great location, good sized room with a kitchenette which is convenient. It wasn’t what we were expecting; I wouldn’t describe it as luxury. The place could use a few updates: there were stains on the couch, the fireplace didn’t work, the audio system wasn’t usable without a cable which wasn’t present. There were no amenities for the spa which was a shame as it’s a good way to entice people to buy more products - it could be for purchase, give people the option! The bath was difficult to get in and out of and needed a step in as the sides were so high. The blackout curtains aren’t full blackout and a lot of light streams through from the night lights outside and in the morning. If you stay in one of the ground floor villas, be aware that you can hear those at the top walking up and down. I wouldn’t stay here again at that cost, it just wasn’t value for money. Much like staying in an Airbnb but no extra little touches that make a stay memorable.
Aufenthalt von 2 Nächten im Januar 2024

2/10 – Ungenügend

Chelsey

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The price for the room should include access to pool shouldn't have to pay $58 each for an hour and half visit. Not many staff. Very loud neighbours thumping above us all night.

6/10 – Okay

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

4/10 – Schlecht

Bethany

Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Angela

Mit dem Partner gereist
It was secluded and close to spa
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Elisabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was reception in the resort, you had to go to the Spa Mineral side, and then no information about how to contact anyone for after hours assistance. Housekeeping items were low. No steak knives, no tissues, lights above beds hanging a bit loosely. Needs some maintenance. Not walkable to anywhere except the mineral spa pool.
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Lynda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a lovely place to stay so peaceful and quiet very close to the bathing house and a easy drive to Daylesford, plenty of places to eat and some nice walks too.
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Dianne

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Leonidas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
What a treat. This retreat has everything you need for a truly restful and relaxing stay. The enormous jetted tub, gas fireplace and cosy yet clean and minimalist furnishings made for a heavenly few days.
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Lill

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The retreat was perfect. It had everything we needed for a lovely get away, even a welcome basket which was greatly appreciated and walking distance to the mineral springs. Would highly recommend !!!!
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Viviana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I loved the tranquility of the area. The room was very space ,luxurious and extremely well appointed. I would definitely recommend it for a couple and I would come back.
Aufenthalt von 4 Nächten im September 2023

10/10 – Hervorragend

Leslie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the retreat, awesome spa, super comfy king bed and lovely warm fire. Will definitely return. Thank you
Aufenthalt von 3 Nächten im April 2023

10/10 – Hervorragend

Alice

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The villa was lovely, and located very close to all of the sights that my partner and I were there to enjoy. The only downside was that despite the welcome book stating there was access to Foxtel, there didn't appear to be a remote available for this purpose. There also was no aerial connected to the TV in the bed area. We had a somewhat uncomfortable experience with the amount of flies that gained access to the villa, however were very grateful for the can of Raid included with the room. Overall we had a lovely weekend and would be happy to stay here again.
Aufenthalt von 2 Nächten im März 2023

10/10 – Hervorragend

Neil, Sandringham

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Great position opposite the baths. Perfect for a romantic getaway - spa, wood /gas fire place. Cheers.
Antwort von Shaz am 13. Jan. 2023
Hi Neil Thank you for your Feedback and we are happy you enjoyed your stay with us Kind Regards Hepburn Bathhouse and Spa

6/10 – Okay

Hock Guan

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
5 star hotel badly maintained
From the exterior, the villa looks good and even upon entering seeing the private jacuzzi feels good but once we start staying there, we find the place very poorly maintained. The light at our living was not working, the workman came with his boots on and step all over the carpet and floor. The jacuzzi in our room has a hole on the side cover by a foam board! This is supposedly a 5 star hotel, it is quite unacceptable! There is no staff to ask if our stay was good or not, the whole place is just managed by a staff who is the spa. It is very disappointing.
Aufenthalt von 2 Nächten im Juli 2022

8/10 – Gut

XIAOGANG

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
不错的住宿
非常不错的位置离公共温泉非常近，环境也不错，安静自然，冬天房间的壁炉非常温暖。房间设施齐全。
Aufenthalt von 2 Nächten im Juli 2022

10/10 – Hervorragend

Ellysa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2022

2/10 – Ungenügend

Sharon

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We were told 3 pm check in. At 3 30 pm upon being given a key we entered a messy yet to be cleaned facility No time could be ogives as to when it would be available. We cancelled our booking
Aufenthalt von 1 Nacht im April 2022

10/10 – Hervorragend

Steve

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the privacy, the amenities, loved the room, loved the bathtub. Loved the staff and the hamper provided
Aufenthalt von 3 Nächten im Januar 2022

10/10 – Hervorragend

Edina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Romantic Get Away
My partner and I enjoyed a lovely stay. Really quiet, romantic and private. We loved the massive hot-tub!!! Would absolutely stay here again.
Aufenthalt von 2 Nächten im Dezember 2021

10/10 – Hervorragend

Jasmine

Aufenthalt von 2 Nächten im September 2021

8/10 – Gut

julie and Reg

Gut: Personal & Service und Komfort des Zimmers
High quality villa,luxurious shower,very comfortable bed. Gift pack of muesli,spa water and chutney a nice touch on arrival. Does need some touch ups as sink plug not working and walls need paint touch up.
Aufenthalt von 2 Nächten im August 2021

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Just a few problems with broken blinds and lack of tile strips and finishes. Broken blinds over bathing and showering area therefore should have been fixed before occupancy. As the broken pieces were on floor the staff would have been fully cognisant of these problems.
Aufenthalt von 2 Nächten im Juli 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful views, luxurious spa bath, lovely atmosphere. Really comfy bed. Just took a little while to warm up when we first arrived.
Aufenthalt von 2 Nächten im Mai 2021

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Modern apartment that could have been far more worthy of its nightly rate if the rooms were serviced each day, the spa plug didn't leak causing water to spray across the room and heater in the spa worked. Quite a bit of mould in the shower that could be tended to. Foxtel did not work and when we arrived the room was like an ice box and we didn't want to get undressed to have a shower.
Aufenthalt von 2 Nächten im Mai 2021

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Didn’t like much at all bad experience Dirty room things broken not repaired
Aufenthalt von 1 Nacht im März 2021

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im März 2021

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was a bit run down, some minor imperfections and items missing from kitchen making it difficult to cook on premise. Cleanliness of bathroom was a major issue, and housekeeping simply didn’t attend during our stay. In fact, we had to call and enquire about services, (unfortunate, as housekeeping is advertised as part of your stay) and request extra towels for our two night stay. Initially I was asked to pick up extra towels from reception, (a short walk over the road) and in the end they were unceremoniously dropped off, without collecting used towels and linens. Calling reception and the day spa was difficult, with wait times exceeding 10 mins or the phone just rang out. The Foxtel didn’t work for our first night and a nice manager did turn up late in the day to fix but the clearly worn out nature of the wiring was evident from the lack of test and tag signs on any of the electrical equipment. The microwave needs a clean and the pillows and throw cushions had stains on them. The kitchen wear needs replacing and the frying pan in particular was a very cheap and wobbly one. This could be a luxury stay with some simple investment in clean linen, pillow protectors, towels that had a semblance of softness along with kitchen equipment fit for purpose and a sense of cohesion between the spa and accommodation team. This could be, and maybe once was, so much more.
Aufenthalt von 2 Nächten im März 2021

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2021

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property was great just the bathroom was not clean and spa was not clean
Aufenthalt von 2 Nächten im Februar 2021

8/10 – Gut

Monique

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Romantic getaway
The room was lovely. A few maintenance issues ( wobbly coffee table, light bulbs blown), but no big deal. The lack of wardrobe space was most disappointing.
Aufenthalt von 3 Nächten im Juni 2020

2/10 – Ungenügend

Michael

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
NEVER AGAIN, APPALLING MGMT
Last week when we arrived to check-in, the accommodation was CLOSED at check-in. There was nobody there, even though someone left us a message confirming our reservation the hr before we arrived. Anyway, we finally saw a guy in reception behind closed doors doing some maintenance. I mean, this was just ridiculous . So then we get to our room: Absolutely arctic cold. Luckily, a maintenance guy was kind enough to come and help us . The heating wasn't working, but he fixed it. Remote control broken in half. No TV service. He fixed that too. Dead bugs all over the floor. We had a shower and the entire room had flooded . I had a dead moth on the pillow of my bed. We had a terribly bad experience and will never return , so disappointing. Don't be fooled by fancy pictures online. Have tried calling & email them several times to complain, zero response.
Aufenthalt von 1 Nacht im Mai 2020

10/10 – Hervorragend

Kiara

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cozy villa
A lovely villa with an amazing spa tub, double rain shower and very comfy bed!
Aufenthalt von 1 Nacht im März 2020

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 2 Nächten im März 2020

10/10 – Hervorragend

Chuckie

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Great little Villas for quality time for yourself alone or with a partner
Aufenthalt von 1 Nacht im November 2019

6/10 – Okay

Ryan

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hepburn Spa Retreat am 5. Feb. 2020
Hi Ryan, thanks for your review. We will continue to work hard to ensure your next visit is a 10 out of 10. Thanks kindly for visiting and supporting the region.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect Daysleford
Wonderful spot, great accomodation!
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Hepburn Spa Retreat am 5. Feb. 2020
Thanks kindly for your visit to the Hepburn Spa Retreat. We're glad you had an amazing stay and it's certainly a wonderful spot. The views are amazing and we love being close to the Hepburn Bathhouse & Spa and Mineral Springs Reserve.

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Property lacked basic necessities for cooking. Aircon was on max but the room was not cool enough. As a spa resort we wished for complimentary bath essentials at the least consider the price you pay. The only complimentary product was milk, which was expired. Overall disappointing.
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Hepburn Spa Retreat am 5. Feb. 2020
Hi, we're sorry to hear you had difficulties with amenities, I have passed this feedback onto our supervisors and we will certainly look into this for you. Thanks kindly for letting us know.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It was set out lovely. Nice and peaceful but it wasn’t very clean. Very dusty and there was a cockroach and mould in the cupboard. I read other reviews about the mould and cockroach that were done a while ago. It obviously they don’t bother looking at the feedback. Definitely not worth the money I paid.
Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautifully presented accomodation in an excellent location. Staff at check-in were super friendly and efficient. Incredibly comfortable bed and dazzling clean bed linen and towels. A definite return for us.
Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The rooms themselves were comfy and in general fairly tidy. However they were a bit dusty. A few issues which should definitely not have been there especially when paying in excess of $300 per night. The bathroom sink was blocked, the shower handle came off when used, the spa tap was loose and the caulking in the spa was coming apart, block out blinds offer little blockout from the morning light which stopped us having a good sleep in. They may be all small things but all of this detracts from the feeling of being in a luxurious space. The location is fantastic being minutes away from all the shops spas restaurants and waterfalls etc yet far enough to be hidden from any local traffic.
Aufenthalt von 3 Nächten im November 2019

10/10 – Hervorragend

jesse

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We stayed here for two nights and absolutely loved
We stayed here for two nights and absolutely loved it , we arrived to check in a lot later than we were meant to and the staff there were more than happy to stay back for us and show us to our room , I would highly recommend this for couples
Aufenthalt von 2 Nächten im September 2019

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2019

4/10 – Schlecht

Kelly

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was a stylish looking place and the lady who checked us in was nice. However for a luxury hotel it was a massive letdown. First no wifi which we found out by a rude lady when we called to get assistance when it didn’t work. Foxtel wouldn’t work unless bedroom closet was open. The spa kept sucking water from the jets at a time quick rate, while we were in it which never happened with any spas I’ve even been in before. The fireplace looked like a stove top that never switches off I was worried to sleep as we didn’t touch this and actually tried to hit switch off. The hanging lights in the bedroom were pulled from ceiling and hanging by a thread. The pillows were dirty. The table in the lounge was wobbly when we picked the remote up were worried it would collapse! The lights on the steps were missing a piece of protective plastic cover, one of the hanging lights in the bathroom was dead. There was a horrible whistling in the night from the spa I think which I couldn’t sleep well. The outside light was not working which is dangerous since we were on the second floor and needed to go up and down steps. Lastly the kitchen was filthy!!! The stove didn’t look like it had been cleaned in months. For a supposide luxury experience I can say having stayed in MANY 5 star hotels this doesn’t come close to any of them. I’ve stayed in shared accomodation with cleaner rooms with better maintainance.
Aufenthalt von 1 Nacht im April 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful, loved our stay. Especially loved the fireplace & spa. Sets the mood for a relaxing time away, which is exactly what we needed :)
Aufenthalt von 1 Nacht im April 2019
Antwort von Hepburn Spa Retreat am 3. Mai 2019
Hi, it certainly is a great spot and yes, the fireplace and spa are incredible! We're glad you loved it.

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was good. Foxtel didn't work. Great area and close to restaurants
Aufenthalt von 2 Nächten im April 2019
Antwort von Hepburn Spa Retreat am 3. Mai 2019
Hi, thanks very much for your review. We're glad you loved the location and apologies for experiencing issues with the Foxtel, we will have our maintenance team look into this.

2/10 – Ungenügend

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Arrived and told key was missing so come back after 3pm. Got key at 3.20pm. Villa had wardrobe door broken off hinges. Room was filthy and covered in an inch of dust. Wifi and Foxtel not working. Towels smelt of cooking fat. Was disgusting. I rang the number provided for assistance and no one picked up so I then sent photos to a mobile after hours number and whilst we were out somebody came in and fixed wardrobe and dusted. I paid $540 a night for this. So disappointing and I will be contacting the ombudsman for a return of my money.
Aufenthalt von 1 Nacht im April 2019

10/10 – Hervorragend

Jeremy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Great villa. Awesome for couples. Clean and luxurious.
Aufenthalt von 2 Nächten im April 2019
Antwort von Hepburn Spa Retreat am 17. Apr. 2019
Hi Jeremy, thanks very much for your review, we think they are great villas and we're glad you enjoyed your stay. Thanks

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nice retreat with SPA and double showers but some lights/ bubbles are not working in the accommodation and few faulty facilities hadn't fixed.
Aufenthalt von 1 Nacht im April 2019
Antwort von Hepburn Spa Retreat am 17. Apr. 2019
Thanks for your review. The double showers and spa are incredible. We're glad you enjoyed your stay.