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Bewertungen von Mercure Hatfield Oak

3 out of 5
Mercure Hatfield Oak
Roehyde Way, Hatfield, England

Bewertungen

7,4

Gut

100 von insgesamt 434 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
179 von insgesamt 434 Gästebewertungen haben eine Bewertung von 8 - Gut" "
87 von insgesamt 434 Gästebewertungen haben eine Bewertung von 6 - Okay" "
42 von insgesamt 434 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 434 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,8/10

Personal & Service

7,2/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
hübsches Hotel dierekt an der Autobahn...
Trotz der Nähe zur Autobahn hat man bei geschlossenem Fenster absolute Ruhe, sofern man keine Nachbarn hat, die einem um 3 Uhr nachts wecken.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Service für Nahrungsmittelallergiker
Die Zimmer sind sauer und auch die Hotellobby sowie das Restaurant sind sauber und gemütlich eingerichtet. WiFi ist überall verfügbar, genau wie angegeben. Das Essen ist stets frisch zubereitet, was vor allem Nahrungsmittelallergikern zu gute kommt, da hierauf eingegangen wird.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

James

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Tired, Dated and not not spotless
The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Aufenthalt von 1 Nacht im Dezember 2022

6/10 – Okay

Gerry

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok

4/10 – Schlecht

Graham

Gut: Personal & Service
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.

8/10 – Gut

Mark

Aufenthalt von 1 Nacht im November 2022

4/10 – Schlecht

Janet

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Oktober 2022

10/10 – Hervorragend

Adam

Aufenthalt von 1 Nacht im November 2022

4/10 – Schlecht

Peter

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Aufenthalt von 1 Nacht im November 2022

4/10 – Schlecht

Andrew

Aufenthalt von 1 Nacht im Oktober 2022

4/10 – Schlecht

RICHARD

Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

William

Aufenthalt von 1 Nacht im Oktober 2022

6/10 – Okay

Steven T

Gut: Sauberkeit und Personal & Service
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Aufenthalt von 4 Nächten im Oktober 2022

4/10 – Schlecht

Jason

Verbesserungswürdig: Sauberkeit und Personal & Service
Confusion at checkout, otherwise good.
Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Aufenthalt von 1 Nacht im Oktober 2022

6/10 – Okay

Crystal

Aufenthalt von 2 Nächten im Oktober 2022

8/10 – Gut

OPM

Aufenthalt von 1 Nacht im September 2022

2/10 – Ungenügend

S

Aufenthalt von 1 Nacht im September 2022

2/10 – Ungenügend

Peter

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Never Again
Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Aufenthalt von 1 Nacht im August 2022

4/10 – Schlecht

Chi Man Anders

Aufenthalt von 5 Nächten im August 2022
Antwort von Duty Manager am 29. Aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Location was good.
Aufenthalt von 1 Nacht im August 2022
Antwort von Duty Manager am 29. Aug. 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure Hatfield in the near future.

8/10 – Gut

D A

Aufenthalt von 1 Nacht im August 2022
Antwort von Duty Manager am 29. Aug. 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future.

8/10 – Gut

Eric

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2022
Antwort von Duty Manager am 29. Aug. 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure Hatfield in the near future.

6/10 – Okay

Sara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Duty Manager am 29. Aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 – Schlecht

Joyce

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Duty Manager am 29. Aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Hervorragend

frederic

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Duty Manager am 29. Aug. 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Okay

Victoria

Geschäftlich gereist
Served a purpose but noisy and very impersonal
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Duty Manager am 29. Aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 – Okay

lee

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Duty Manager am 29. Aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 – Gut

Kazuhiko

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2022

10/10 – Hervorragend

Nadeem

Aufenthalt von 1 Nacht im Juni 2022

2/10 – Ungenügend

L

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Missing Shower
I booked this room for a colleague attending an important meeting the following day. The reviews were good and images were equallyvas goid so felt like a good choice. I was majorly disappointed and embarrassed to find out that there was no shower in the room as it had been taken away along with the shower screen. Having checked in kate due to travelling my colleague raised the concern butbwas told there was nothing that could be done as there were no spare rooms. A room the following morning was made available for a shower. I find this really disappointing, if id booked a budget hotel id expect a lesser standard. I think the fairest solution to be a full refund from the hotel. I await your response.
Shower
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Aashni

Aufenthalt von 4 Nächten im Juni 2022

8/10 – Gut

Mr H J

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022

8/10 – Gut

Rachel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

SHYAMALA

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent for the price!
Aufenthalt von 1 Nacht im Mai 2022

6/10 – Okay

Tim

Aufenthalt von 2 Nächten im Mai 2022

8/10 – Gut

Magda

Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Nathan

Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Gary

Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Amanda

Aufenthalt von 1 Nacht im April 2022

2/10 – Ungenügend

Anna

Aufenthalt von 1 Nacht im April 2022
Antwort von Craig am 17. Apr. 2022
Dear Anna Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. At the Mercure Hatfield, our team do take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

8/10 – Gut

Verifizierter Reisender

Lovely hotel, friendly staff and lovely rooms. However bathroom was slightly dirty on arrival
Aufenthalt von 2 Nächten im April 2022
Antwort von Craig am 18. Apr. 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Rob

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2022
Antwort von Craig am 18. Apr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

8/10 – Gut

Paul

Aufenthalt von 1 Nacht im März 2022

8/10 – Gut

Raja

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von Craig am 18. Apr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

2/10 – Ungenügend

David

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Man behind the desk. Wasn’t very helpful on arrival. We paid £20 for breakfast.. To get cold streaky
Aufenthalt von 1 Nacht im März 2022
Antwort von Craig am 18. Apr. 2022
Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Okay

Timothy

Aufenthalt von 1 Nacht im März 2022

8/10 – Gut

Alun

Aufenthalt von 1 Nacht im März 2022
Antwort von Craig am 18. Apr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

10/10 – Hervorragend

Alice

Aufenthalt von 1 Nacht im März 2022
Antwort von Craig am 18. Apr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager