I am writing to express my disappointment with our recent stay at your hotel. Unfortunately, the experience was far from satisfactory.
Upon our arrival, we were met with unwelcoming and rude behavior from the front desk staff, which set a negative tone for our visit. Regrettably, this continued at the end of our stay when your manager, Harry, also treated us discourteously.
What was meant to be a relaxing and enjoyable family vacation to Hanoi ended up being memorable for the wrong reasons due to the lack of professionalism and hospitality shown by your team.
I hope you will take this feedback seriously and address these concerns to improve future guest experiences.
Hope they can invest in training their staff with hospitality and guest management. So they can make guests more comfortable.
Street is not accessible by car so be prepared for that. If you booked tours you would have to walk to a nearby street that is accessible with cars
