We were late to arrive the hotel for the lengthy travelling. However, there was no one to accept the phone call when we want to find their help when arrived and found a dark house. Even I called the Hotel.com to let them help to call, no one from the hotel answered the phone. Why they put the phone number there without mentioning the phone would not be functioned after which hour. After all, they sent me a message that they would suggest us to find another hotel if they know we would be late. My question is why they don’t make this notice when I booked the rooms. If so, I would consider another place. I have traveled many countries, and this is the first time we need to sleep on the cold street to spend the night as we couldn’t find other room vacancy. After all, they still charged to my credit card for something I have suffered. I really upset for what they did.