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Bewertungen von Best Western Premier Sapphire Halong

5 out of 5
Best Western Premier Sapphire Halong
S2 Building, Lot HH05, Ben Doan High Cla, Hong Gai Ward, Ha Long, Northern

Bewertungen

9,4

Außergewöhnlich

20 von insgesamt 28 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
7 von insgesamt 28 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 28 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 28 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 28 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,2/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kristina

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance.
Aufenthalt von 8 Nächten im April 2024
Antwort von Linh Tran am 20. Mai 2024
Dear Mrs. Kristina,Thank you for taking time to share such a shining feedback following your recent experience at Best Western Premier Sapphire Ha Long. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager

10/10 – Hervorragend

Tim

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had an absolutely incredible stay at this hotel!! Probably in the top 5 best hotel stays I have ever had. Our room on the 22nd floor was absolutely amazing, beautifully renovated with modern finishes and a balcony with a stunning view of Halong bay… this hotel had everything! …and the front desk staff members were amazing- very friendly and eager to help us maximize our stay… they recommended a one-day boat tour which was really quite excellent. The breakfast buffet wasn’t included, but was really exceptional!! The dining room and lounge areas were beautiful and very comfortable with big cushy chairs! The overall price was very reasonable! My only complaint was that we went for a late dinner (9:30pm) at the restaurant where it was just us and one other table, and for some reason the food took forever… our server was lovely though and very apologetic, and she compensated us fairly so in the end everything was made right! When I come back here this would definitely be my go-to hotel! I highly recommend it!
Aufenthalt von 2 Nächten im April 2024
Antwort von Linh Tran - Guest Relations Manager am 25. Apr. 2024
Dear Mr. Tim, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay and leaving us such details feedback!Your compliment on our reception and dinning staff means the world to us! We will make sure your kind word will be shared with the entire team as encouragement. It was our pleasure to welcome you and your family and we are looking forward to welcoming you back in near future. Best regards,

10/10 – Hervorragend

Jean loup

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super, personnel au petit soin. Tres bon séjours
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Linh Tran am 26. Jan. 2024
Dear Mr. Jean Loup,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Huge hotel, but no people. Had the staff to myself so service was excellent.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Linh Tran am 10. Jan. 2024
Dear Mr. James,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your kind words and comments shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager

10/10 – Hervorragend

Nam, Falls Church

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Linh Tran am 17. Jan. 2024
Dear Mr. Nam,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your high rating shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager

10/10 – Hervorragend

Catherine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cleaniness and super nice and helpful receptionist
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Linh Tran am 7. Dez. 2023
Dear Ms. Catherine, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay!We love to hear that you have enjoyed your stay with us, and especially was satisfied with our facility and our hospitality. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager

10/10 – Hervorragend

Georg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Trevligt med hög standard
Modernt och trevligt hotell med hög servicenivå. Rummen mycket välutrustade och rymliga. Här finns allt man behöver för en bekväm vistelse. Medarbetarna mycket hjälpsamma och var till stor hjälp när det gällde att hitta restauranger och ordna transporter. Rekommenderas starkt!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Linh Tran am 7. Nov. 2023
Dear Mr. Georg Schwarz,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 – Gut

Ngoc

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room service was expensive and the food was just alright. The staff were nice and attentive. Except I was told I wasn't allow to sit to smoke but had to stand. It was late in the evening and there was no other guest around. Be prepared for a deposit of about 2 million dong in cash or on credit card.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Linh Tran am 19. Okt. 2023
Dear Ms. Bergeron Ngoc,Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review, particularly about room service, smoking regulation, deposit...Please rest assured that we have noted your comments and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 – Gut

Ricky

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Ok hotel but service from the staff was terrible..
Spacy rooms, nothing special in terms of facilities and surroundings. Funny with a small kitchen, but no pots, pans, plates etc. Hotel staff not service minded at all, and we had to argue in order to get an extra blanket to our grown up kids, who had to share a double bed. Neither helpful in regards to getting a taxi to a cruise that we had booked in advance, until we agreed to pay extra.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Linh Tran - Guest Relations Manager am 13. Aug. 2023
Dear Mr. Ricky,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please rest assured that we have noted your comments about our hotel services and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.Thank you for raising your concern and we hope that you will give us another opportunity in the future.Warmest regards,

8/10 – Gut

MARCEL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
New and Clean
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Linh Tran - Guest Relations Manager am 7. Aug. 2023
Dear Mr. Marcel,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services. We certainly enjoyed looking after you and are excited to welcome you back!Warmest regards,

10/10 – Hervorragend

Max

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Linh Tran am 28. Juli 2023
Dear Mr. Max Robichaud Thank you for taking the time to share for your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 – Gut

Pauls

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location to explore the Bay area
Antwort von Linh Tran am 28. Juli 2023
Dear Mr. Arnis GrigalunsThank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

10/10 – Hervorragend

Nigel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great accommodation
Out stay was amazing , staff were great, room was above expectation. Highly recommended
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Linh Tran am 28. Juli 2023
Dear Mr. Nigel SuttonThank you for taking time to share such a shining feedback following your recent experience at Best Western Premier Sapphire Ha Long. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager

10/10 – Hervorragend

Elana, Edmonds

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay!
Aufenthalt von 3 Nächten im Mai 2023

8/10 – Gut

Kim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is new and modern. All staffs are nice and friendly. Only complaint is our room on the 8th floor is not sound proof you could hear all the conversations outside in the hallway when you are trying to get some sleep. Location is a little further out from central area.
Aufenthalt von 2 Nächten im Mai 2023

10/10 – Hervorragend

Heidi

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gorgeous hotel. Spacious rooms with comfortable beds, beautiful views. Great location to tour the city of Halong from. Buffet breakfast was really good. Hotel staff helpful in arranging taxi.
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

Heidi

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very high end hotel in Ha Long. Extremely comfortable rooms, spacious with incredible views. Friendly staff. Food is fantastic. Beautiful place to stay before our cruise on the Ha Long Bay
Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Victoria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wow!!! Juste Wow! On est servis comme des rois les lieux sont magnifiques, l’emplacement et parfait. Le personnel est hyper attentionné. Le déjeuner vaut la peine d’être pris, il y a vraiment beaucoup de choix et c’est délicieux. Les piscines sont magnifiques et propre. Le lieu est calme et reposant. La chambre est grande et la vue sur la baie est très belle. Nous avons ajouté une nuit de plus parce que nous ne voulions pas quitter!
Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

JIMMY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had great time!!! Awesome place!!!
Aufenthalt von 1 Nacht im April 2023

8/10 – Gut

Tiago

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

Deryl

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent experience staying at Best Western Sapphire. Beautiful view, great staff, lovely food in Hotel Restaurant. Still very quiet in Halong area, I think due to Covid, but is definitely coming back to life.
Antwort von Hotel management team am 22. Feb. 2023
"Dear Deryl,Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback.We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day.Once again, thank you for your kind words and we hope to welcome you back for future visits.Warmest regards,Hotel management team.

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent modern hotel in Halong Bay area!
Antwort von Hotel management team am 22. Feb. 2023
"Dear Mr.Andrew,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,"Hotel management team.

10/10 – Hervorragend

ALLA KESAVA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All are good. Highly recommended
Antwort von Hotel management team am 22. Feb. 2023
"Dear Mr.Alla Kesava,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.

6/10 – Okay

MY

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel and staff. However, the construction noise around is very loud. Kind of far away from other shops and restaurants. Not much to do in the area.
Aufenthalt von 4 Nächten im November 2022
Antwort von Hotel management team am 22. Feb. 2023
Dear Ms.My,First of all, thank you so much for staying at Best Western Premier Sapphire Ha Long and for sharing such detailed feedback.We are very happy to know that you had an enjoyable experience with us. We will make sure to pass on your lovely comments to our team members, you definitely made our days with those compliments.Regarding the issue, we apologize for any inconvenience caused to you during your stay. We are so sorry we couldn't deliver the perfect stay experience that we aim for all of our valued guests. I hope that next time you come back, you will see the improvement and be 100% satisfied with your experience.Once again, thank you for your constructive feedbacks, next time you are in Ha Long, please visit us and let us know so we could take care of you.Best regards,Hotel management team.

10/10 – Hervorragend

Robert

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Hotel management team am 22. Feb. 2023
Dear Mr.Robert,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.

10/10 – Hervorragend

Melissa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N
Aufenthalt von 2 Nächten im August 2022
Antwort von Hotel management team am 22. Feb. 2023
Dear Ms.Melissa, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.