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The room 80503 was very noisy feeling like Melbourne F1 Grand Prix, but I was told it was windy. I asked for changing my room, reception answered that other rooms weren’t available (It’s after 2:00pm) I couldn’t sleep at night, asking reception for a quiet room. He found a room 80517 which was less noisy than 80503. Unfortunately it was a smoking room. I had no choice but staying in the room. I was very frustrated. I am here asking you hotels.com what room did you book for me? Please see attached pictures.

Wir sind sehr spät in der Nacht im Hotel eingetroffen. Das Hotel an sich war völlig unübersichtlich und das Personal unfreundlich. Wir mussten extrem lange für das Check-in warten und dann wurde uns auch noch ein Zimmer gegeben, welches schon besetzt war...

Tip- upgrade to Fairmont Gold room to access lounge for Afternoon tea and Evening Hor Dourves. There’s no need to eat anywhere else. Excellent breakfast on top floor of the hotel. Much to my surprise, they have Le Labo Rose 31 toiletries