Restaurant

Bewertungen von Mandolay Hotel Guildford

4 out of 5
Mandolay Hotel Guildford
36 - 40 London Road, Guildford, England

Bewertungen

8,0

Sehr gut

313 von insgesamt 861 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
322 von insgesamt 861 Gästebewertungen haben eine Bewertung von 8 - Gut" "
133 von insgesamt 861 Gästebewertungen haben eine Bewertung von 6 - Okay" "
57 von insgesamt 861 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
36 von insgesamt 861 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,4/10

Personal & Service

8,0/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Aparecida

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Matthew am 9. Feb. 2024
Dear Aparecide,We extend our gratitude for your generous rating of 10 out of 10! Your feedback means the world to us. We eagerly anticipate the chance to host you again at the Mandolay during your next trip to Guildford.

8/10 – Gut

akos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
washroom too smool
Aufenthalt von 3 Nächten im März 2023

10/10 – Hervorragend

Martin

Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Christine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Für uns als Senioren ein angenehmer Aufenthalt Berücksichtigung besonderer Wünsche Wir fühlten uns willkommen
Aufenthalt von 1 Nacht im September 2022
Antwort von Reception Team am 8. Dez. 2022
Dear guest,Thank you for sharing your experience with us

8/10 – Gut

Hartmut

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mir war das Bett zu hoch, etwas schmal und zu weich. Sonst hat mir insgesamt das Hotel und der Service gefallen. Falls ich noch einmal in die Gegend müsste, würde ich das Hotel wieder wählen.
Aufenthalt von 5 Nächten im September 2022

8/10 – Gut

Markus

Aufenthalt von 3 Nächten im September 2019

8/10 – Gut

jeroen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2019
Antwort von Reception am 14. März 2019
Thank you for staying with us We are delighted you enjoyed your stay with us and look forward to welcoming you again soon

6/10 – Okay

Verifizierter Reisender

Hotel war gut, entsprach dem Preis.Zentralgelegen, gute Verkehrsverbindungen
Aufenthalt von 5 Nächten im September 2018

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Das Zimmer war (von der Größe her) eine bessere Besenkammer!

10/10 – Hervorragend

Michaela

Aufenthalt von 1 Nacht im März 2024
Antwort von Matthew am 16. Apr. 2024
Dear Michaela,Thank you for taking the time to rate your experience with us, and for awarding us with a perfect score of 5 out of 5! We greatly appreciate your positive feedback and are thrilled to hear that you had a fantastic stay with us.Your feedback is invaluable as we continuously strive to provide exceptional service to all our guests.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Matthew am 28. Feb. 2024
Thank you for choosing to stay with us and for taking the time to provide us with your rating. We value all feedback from our guests as it helps us continually improve our services and facilities. If there's anything specific you feel we could have done better to elevate your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 – Hervorragend

J

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Matthew am 15. Feb. 2024
Dear J, Thank you for taking the time to leave a 10 out of 10 review! We very much appreciate it. We look forward to welcoming you back to the Mandolay Hotel, Guildford.Best wishes,

6/10 – Okay

Scott

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Matthew am 15. Feb. 2024
Dear Scott, thank you for the review and for staying with us in one of our Double Crash Pads. We hope to welcome you back to the Mandolay on your next visit to Guildford.Best wishes,

10/10 – Hervorragend

Blade

Gut: Sauberkeit und Zustand der Unterkunft
Amazing experience.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Matthew am 29. Jan. 2024
Dear Blade,Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience during your stay at the Mandolay.Our team strives to provide the best possible service, and it's always rewarding to know that our efforts have contributed to our guests' satisfaction.We truly appreciate your kind words and the perfect rating. If your travels bring you back to Guildford, we would be honoured to host you again and ensure another exceptional experience.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Matthew am 29. Jan. 2024
Dear David,We truly appreciate the perfect rating. If your travels bring you back to Guildford, we would be honoured to host you again and ensure another exceptional experience.

10/10 – Hervorragend

Csaba Zoltan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mindenben a legjobb !
Jó helyen, kitűnő személyzettel, kényelmes, tiszta szobával, fantasztikus reggelivel.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Matthew am 24. Jan. 2024
Dear Csaba,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a fantastic experience during your stay at our hotel.It's truly rewarding to know that you found our location to be convenient and enjoyed the comfort and cleanliness of your room. Our team takes great pride in providing excellent service, and your kind words about our staff mean a lot to us.We're thrilled that you enjoyed the breakfast; our chefs work hard to offer a variety of delicious options to start your day on a positive note.Your perfect 10 out of 10 rating is the best compliment we could receive, and it motivates us to continue delivering exceptional experiences for our guests.We sincerely appreciate your choice to stay with us at the Mandolay and hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
4* it is not
Boasts 4* quite away from that standard! - Bathroom window with no blind, unable to shower as no privacy. - Bed linen poor quality, full of static. - Bed base broken, bottom half of bed dipped so you was not led flat. Icing on the cake was being able to hear the upstairs guests using the lavatory, a delightful experience. Not worth the £100 a night price
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Matthew am 17. Jan. 2024
Thank you for taking the time to share your thoughts about your recent stay with us. We sincerely apologise for the inconvenience you encountered, and we appreciate your feedback as it helps us improve our services.We regret to hear about the issues. We would like to inform you that the bathroom window actually has a privacy film applied to it, ensuring that guests cannot look in. Regarding the other concerns, we encourage guests to reach out to our 24/7 reception, as they are trained to promptly address and resolve any issues to make your stay as comfortable as possible.Your comments are valuable to us, and we will address these matters to ensure a better experience for our future guests. We understand your disappointment, and we hope you consider giving us another chance to provide you with the service you deserve.

2/10 – Ungenügend

Gabrielle

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Matthew am 9. Jan. 2024
Dear Gabrielle,Thank you for choosing the Mandolay Hotel for your stay, and for taking the time to provide feedback. We are sorry to hear that your experience fell short of expectations, as indicated by the 1 out of 5 rating.Your satisfaction is important to us, and we would greatly appreciate any additional details you could share about your stay. Understanding specific concerns would enable us to address and improve upon any issues you may have encountered.Our goal is to ensure each guest has a positive experience, and we value your feedback as it guides us in making the necessary adjustments. If there is anything we can do to make amends or address your concerns, please don't hesitate to contact us directly.We hope to have the opportunity to better serve you in the future.

6/10 – Okay

Emily

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Community part of hotel very nice. Room basic though beds comfortable. Room for 3 people but only 2 coffee sachets milk etc Very hot and very noisy. Could hear people walking up staors next to us and people walking in room above and toilet flush loudly. Staff friendly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 2. Jan. 2024
Dear Emily,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed the Mandolay and found our staff friendly. Your feedback regarding the room is important to us, and we appreciate your insights.I wanted to mention that our reception is available 24/7, and our team would have been more than happy to provide additional coffee, milk, or address any concerns you had during your stay. Please feel free to reach out to us next time; we're here to make your stay as comfortable as possible.We're sorry to hear about the noise disturbances and temperature issues in your room. We take these concerns seriously, and we'll investigate to ensure a more peaceful environment for our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back.

10/10 – Hervorragend

Nesrin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 4. Jan. 2024
Dear Nesrin,Thank you so much for taking the time to rate us with a perfect score of 5 out of 5! We appreciate your feedback and are delighted to hear that you had a positive experience during your stay.We hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please let us know.

8/10 – Gut

Peter, Horndean

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No residents bar after 11pm. Very poor show
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 15. Dez. 2023
Dear Peter,Thank you for taking the time to share your feedback with us. We appreciate your perspective and apologise if our current arrangements fell short of your expectations.We want to assure you that we do offer drinks for our guests after hours; however, we provide this service exclusively through in-room service rather than operating a residents bar. We understand that this may not align with the preferences of all our guests, and we appreciate your understanding in this matter.Once again, thank you for choosing the Mandolay, and we hope to have the opportunity to welcome you back and exceed your expectations on your next visit.

10/10 – Hervorragend

Douglas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second visit to this property, love the staff
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Matthew am 2. Jan. 2024
Dear Douglas,Thank you for choosing to stay with us again and for sharing your positive experience. We are delighted to welcome you back for a second visit, and we truly appreciate your loyalty.Our team strives to create a welcoming and memorable experience for every guest, and your kind words serve as great motivation.We look forward to hosting you again for many more enjoyable visits. Thank you for your ongoing support.

2/10 – Ungenügend

MOSHFIQUR

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worste hotel
Worste hotel 1st time visit in my life...
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 15. Dez. 2023
Dear Moshfiqur,Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your stay did not meet your expectations, and we appreciate your feedback.We have thoroughly reviewed our records, and it appears that there were no reported issues during your stay. Our 24/7 reception team is always available to assist with any concerns or requests, and we regret that we were not made aware of any challenges you may have encountered. Please know that your comfort and satisfaction are our top priorities.If you could provide additional details or contact us directly, we would be grateful for the chance to address any specific issues. We sincerely hope you will consider giving us another opportunity to provide you with the excellent service that we strive to deliver.

8/10 – Gut

Andrew

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 15. Dez. 2023
Dear Andrew,Thank you for choosing the Mandolay Hotel for your stay and for taking the time to share your feedback. We're delighted to see that you enjoyed your experience with us, which is reflected in the 8 out of 10 rating.Your positive feedback is truly appreciated, and we're thrilled to have contributed to your overall satisfaction. We hope to have the pleasure of welcoming you back to the Mandolay Hotel in the near future and exceeding your expectations once again.

10/10 – Hervorragend

Susan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you a lovely stay we would Definatly stay here again the classic room is shall but so clean and has everything you want in the room. Breakfast was the best I’ve ever had and I’ve travelled the world..
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 15. Dez. 2023
Dear Susan,Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a lovely stay with us and that you would consider returning in the future.It's especially rewarding to know that you found our classic room to be both comfortable and immaculately clean. We take great pride in providing a welcoming and well-equipped environment for our guests.We strive to offer a memorable dining experience, and it's an honour to be recognised as the best you've ever had, especially considering your extensive travels around the world.We appreciate your kind words and are excited about the prospect of hosting you again.

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 15. Dez. 2023
Dear Mark,We extend our sincere gratitude for selecting the Mandolay Hotel for your recent stay and for graciously providing your feedback. We are delighted to learn that you had a positive experience.Your positive comments are genuinely valued. We anticipate the opportunity to welcome you back to the Mandolay Hotel in the near future, with the aim of surpassing your expectations once again.

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 15. Dez. 2023
Dear David,Thank you immensely for your stellar 10 out of 10 review! We are thrilled to hear that your experience at the Mandolay met or exceeded your expectations.Your perfect rating is a source of immense pride for our team, and we are delighted to have had the opportunity to contribute to your positive stay. It is our ongoing commitment to provide exceptional service, and your feedback reinforces our dedication.We look forward to the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Matthew am 15. Dez. 2023
Dear David,Thank you immensely for your stellar 10 out of 10 review! We are thrilled to hear that your experience at the Mandolay met or exceeded your expectations.Your perfect rating is a source of immense pride for our team, and we are delighted to have had the opportunity to contribute to your positive stay. It is our ongoing commitment to provide exceptional service, and your feedback reinforces our dedication.We look forward to the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Paula

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were greeted by very happy staff. The hotel was spotless. The bed soooo comfortable. All in all a very lovely stay. Woukd happily return there
Aufenthalt von 1 Nacht im November 2023
Antwort von Matthew am 15. Dez. 2023
Dear Paula,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that our cheerful team, spotless facilities, and comfortable beds all contributed to making your stay truly enjoyable.It is lovely to know that you had a very great experience, and we appreciate your kind words. We would be thrilled to welcome you back anytime!Once again, thank you for choosing the Mandolay. We can't wait to host you again!

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great staff, ok facilities
Excellent service. Building isn’t new but rooms were clean and pleasant.
Aufenthalt von 1 Nacht im November 2023
Antwort von Matthew am 15. Dez. 2023
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with our staff and that you received excellent service during your stay.We acknowledge that our building may not be the newest, as the main part dates back to Edwardian times. However, it's heartening to know that you found your room clean and pleasant. Your comfort and satisfaction are our top priorities, and we're glad that our team's efforts contributed to a positive overall impression.Thank you for choosing us, and we look forward to hosting you again.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Matthew am 15. Dez. 2023
Dear Guest,Thank you for taking the time to rate us a perfect 10 out of 10! We sincerely appreciate your positive feedback, and we're thrilled to hear that your experience with us met or exceeded your expectations.

8/10 – Gut

Gregg

Aufenthalt von 1 Nacht im November 2023
Antwort von Matthew am 15. Dez. 2023
Dear Gregg,We extend our sincere gratitude for selecting the Mandolay Hotel for your recent stay and for graciously providing your feedback. We anticipate the opportunity to welcome you back to the Mandolay Hotel in the near future, with the aim of surpassing your expectations once again.

10/10 – Hervorragend

Chris

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Matthew am 15. Dez. 2023
Dear Chris,Thank you for taking the time to rate us a perfect 10 out of 10! We're dedicated to providing exceptional service and creating memorable stays for our guests, and your perfect score reaffirms our commitment. If there are any specific aspects of your stay that stood out to you, or if there's anything we can do to make your next visit even better, please feel free to share your thoughts with us.

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Matthew am 15. Dez. 2023
Dear Mark,Thank you for taking the time to rate us a perfect 10 out of 10! We extend our sincere gratitude for selecting the Mandolay Hotel for your recent stay. We are delighted to learn that you had a positive experience.We look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mandolay!

8/10 – Gut

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice staff, good location for town centre, good breakfast and overall pleasant stay.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Matthew am 15. Dez. 2023
Dear Paul,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and appreciated our nice team, convenient town center location, and enjoyed our breakfast offerings.Your positive comments are truly appreciated and motivate our team to continue providing excellent service. If there's anything specific that stood out during your stay or any suggestions you have for us to make your next visit even better, please feel free to share.We look forward to the opportunity of welcoming you back for another enjoyable stay. Thank you for choosing the Mandolay Hotel.

8/10 – Gut

Rakesh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pay for parking on site. Really ?
Paying for parking on site ???? Shocking for guests staying overnight. Nice place. But noise from other rooms. Staff a little aloof on reception. But ok. Would stay again if they didn’t take the liberty of charging 15 pounds for your car
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Matthew am 15. Dez. 2023
Dear Rakesh,Thank you for taking the time to share your feedback, and we appreciate your valuable insights. We're glad to hear that you found our hotel to be a nice place, and we apologise for any inconvenience you experienced during your stay.To address your concern about parking, we would like to highlight that we send pre-arrival emails to all guests, reminding them about our town centre car park. Additionally, we offer a complimentary drink at the bar for hotel guests who purchase a 24-hour parking ticket. We regret any confusion and apologise for any inconvenience caused by the parking charge.Regarding the noise and perceived aloofness at the reception, we take your comments seriously and will address these concerns with our team to ensure a more pleasant experience for all our guests.We genuinely value your feedback, and it is essential for us to learn how we can improve. If you decide to return, please feel free to reach out to us, and we will do our best to make your next visit even more enjoyable.

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Business Trip
Pleasant hotel with friendly staff. Only disappointment was the room service which ended at 9pm.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Matthew am 15. Dez. 2023
Dear Guest,Thank you for choosing the Mandolay for your recent business trip, and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be pleasant and our staff friendly.We apologise for any inconvenience you experienced with the room service hours. Your feedback is valuable, and we'll certainly take it into consideration as we continually assess and improve our services. We appreciate your input and look forward to the opportunity of welcoming you back for an even more enjoyable stay.

10/10 – Hervorragend

Anne-Marie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Modern, clean, good bed & linen. Great service, polite & professional staff. Good breakfast.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Matthew am 15. Dez. 2023
Dear Anne-Marie,Thank you so much for taking the time to share your fantastic 5 out of 5 review! We're thrilled to hear that you enjoyed your stay and found our hotel modern, clean, and well-appointed.Your compliments on our comfortable beds, quality linen, and excellent service mean a lot to us. Our team strives to provide a welcoming and professional environment, and we're delighted to know that we achieved that during your visit.It's also wonderful to hear that you enjoyed our breakfast offerings. Your satisfaction is our top priority, and we appreciate your acknowledgment of our efforts.

10/10 – Hervorragend

Jacqui

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Matthew am 15. Dez. 2023
Dear Jacqui,Thank you for taking the time to rate us a perfect 10 out of 10! We look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mandolay!

8/10 – Gut

Angela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked the quirky room under the eaves and free tea/coffe on departure. Also parking arrangements with fee paid usable in bar so long as receipt is requested from machine. Need many more teabags in the room though. We checked in late and tired and forgot to ask for extras from reception. Easier all round if there were at last 4 in the room.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Matthew am 15. Dez. 2023
Dear Angela,Thank you for choosing to stay with us and for sharing your valuable feedback. We're delighted to hear that you enjoyed the unique charm of our room and appreciated the complimentary tea and coffee upon departure.Please know that our reception team is available 24/7, and they would have been more than happy to provide you with additional teabags had we been informed during your stay.Also, it's great to know that you found our parking arrangements convenient. Thank you for choosing us, and we look forward to hosting you again.

10/10 – Hervorragend

Chauncey

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Matthew am 15. Dez. 2023
Dear Chauncey,Thank you for taking the time to rate us a perfect 5 out of 5! We look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mandolay!

10/10 – Hervorragend

maria chiara

Aufenthalt von 2 Nächten im September 2023

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Broken Bed and Hotel Refused To Compensate
Disgraceful Guest Relations Team. At check-out I informed the person on reception that the bed was broken (something I only noticed upon getting in bed at 1am once my infants were asleep and could not do anything about) and would need to request a refund since it was a terribly uncomfortable night's sleep. The person at reception called someone else over who handed me a business card and said I would have to email the guest relations manager to request the refund. Stupidly, I thought they would act in good faith and so left with the business card thinking it would be handled professionally. The guest relations manager denied that the bed was broken (even with my photographic evidence) and refused any refund. I have gone back and forth many times to give them the opportunity to make it right and offer some kind of compensation, but they are not willing to refund a single penny or offer any alternative compensation. I've never experienced such awful customer service. The room we were given was very different to photos, very outdated. The worst part is, we were originally in a nicer, smaller room, but upon checking in, the duty manager saw that we had two babies and offered us a family room, which we said yes to as they did not have enough travel cots at the hotel. Do yourself a favour and chose the Harbour Hotel in Guildford instead. A business is nothing without good customer service.
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Miss

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
First room had awful noise, maybe heating vent > and I am a heavy sleeper, spoke to sweet girl on reception, moved and all great, Reception and bar staff all exceptional.
Aufenthalt von 4 Nächten im September 2023

8/10 – Gut

Denice

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff, nice room, good location within easy reach of centre. Could have accommodated a larger bed in room 84 and the shower is slightly odd being in middle of the bath which means the taps interfere with the space. Overall though, great spot to access Guildford with reasonable prices.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Mark

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff are happy to help you.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Alison

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Recommended
Very good hotel. Staff friendly and professional. Breakfast had a good choice, all very fresh. Pleasant bar. No complaints from me.
Aufenthalt von 2 Nächten im September 2023

4/10 – Schlecht

Daisuke, Culver City

Aufenthalt von 3 Nächten im September 2023