Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
82 von insgesamt 188 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
82
80 von insgesamt 188 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
80
20 von insgesamt 188 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
20
4 von insgesamt 188 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
4
2 von insgesamt 188 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
2
8,8/10
Sauberkeit
8,6/10
Personal & Service
9,8/10
Ausstattung
8,4/10
Zustand der Unterkunft
8,8/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
C, Bottrop
8. Okt. 2009
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Sauber und ordentlich
Hotel okay
C
10/10 – Hervorragend
JOUNGHWAN
Geschäftlich gereist
2. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
JOUNGHWAN
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Digital Manager-Jack He am 4. Feb. 2024
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 – Gut
Peggy BIK YEE
Geschäftlich gereist
31. Aug. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall is good
Peggy BIK YEE
Aufenthalt von 1 Nacht im August 2023
Antwort von Kei Deng am 4. Sept. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 – Gut
Qi Yi
30. Aug. 2023
Gut: Sauberkeit und Personal & Service
Qi Yi
Aufenthalt von 4 Nächten im August 2023
Antwort von Kei Deng am 4. Sept. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 – Hervorragend
Ming Fai
Geschäftlich gereist
11. Aug. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ming Fai
Aufenthalt von 1 Nacht im August 2023
Antwort von Kei Deng am 13. Aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 – Hervorragend
SEOKHOON, Gumi
13. Juni 2023
SEOKHOON
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Kei Deng am 4. Aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 – Hervorragend
Anton
29. Apr. 2023
Anton
Aufenthalt von 5 Nächten im April 2023
Antwort von Kei Deng am 4. Aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 – Gut
Cheong
17. Apr. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cheong
Aufenthalt von 2 Nächten im April 2023
Antwort von Kei Deng am 4. Aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 – Hervorragend
Tsz Ho
6. Apr. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tsz Ho
Aufenthalt von 1 Nacht im April 2023
Antwort von Kei Deng am 4. Aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 – Hervorragend
KUCHIA
26. Feb. 2023
KUCHIA
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Kei Deng am 4. Aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 – Hervorragend
Verifizierter Reisender
Geschäftlich gereist
26. Feb. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything is very nice.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Kei Deng am 4. Aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 – Gut
Chris
Geschäftlich gereist
23. Dez. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Chris
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Kathy am 27. Dez. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
8/10 – Gut
Daniel
Geschäftlich gereist
21. Dez. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Daniel
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Kathy am 27. Dez. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
6/10 – Okay
Verifizierter Reisender
29. Nov. 2019
Verifizierter Reisender
Aufenthalt von 5 Nächten im November 2019
Antwort von Kathy am 13. Dez. 2019
It was a pleasure to have had you as our guest at Sheraton Dongguan Hotel.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
8/10 – Gut
Matja
Geschäftlich gereist
11. Nov. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great business stay in Dongguan
I've stayed in this hotel many times for business over the years. The design and the interiors are perhaps a bit outdated already, but it's a very comfortable stay with great service, good food, spacious room and decent sport facilities. Also conveniently just a short walk away from the busy shopping streets.
Matja
Aufenthalt von 2 Nächten im Juni 2019
Antwort von BR am 18. Nov. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 – Hervorragend
JUIMIN
5. Nov. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
值得再次入住
JUIMIN
Aufenthalt von 1 Nacht im November 2019
Antwort von Kathy am 27. Nov. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
10/10 – Hervorragend
Georgios
2. Nov. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Great hotel with good internet without China's firewall restrictions.
Georgios
Aufenthalt von 8 Nächten im Oktober 2019
Antwort von Kathy am 8. Nov. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service.Looking forward to see you again in our hotel.
10/10 – Hervorragend
Verifizierter Reisender
17. Okt. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Kathy am 1. Nov. 2019
Thank you for your comments! We are delighted you have chosen to stay with us and you are satisfied with our service. As an international upscale hotel in Dongguan, we are proud to offer guests a comfortable stay, with a high level of service. All team members at the Sheraton Dongguan Hotel are looking forward to welcoming you again.
10/10 – Hervorragend
Verifizierter Reisender
29. Sept. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 4 Nächten im September 2019
Antwort von BR am 11. Okt. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service . Looking forward to see you again in our hotel.
10/10 – Hervorragend
Verifizierter Reisender
29. Sept. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 4 Nächten im September 2019
Antwort von BR am 11. Okt. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.Looking forward to see you again in Sheraton Dongguan .
10/10 – Hervorragend
brian
Geschäftlich gereist
13. Sept. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I’d stay again
The Sheraton is a great choice if you are visiting the Dongguan area in China. It has multiple restaurants to choose from my favorite is the Italian one. The staff is great, very accommodating for getting things like transportation or special requests.
brian
Aufenthalt von 3 Nächten im September 2019
Antwort von BR am 20. Sept. 2019
Dear guest,
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. hope to see you again!
8/10 – Gut
Yuk Ying
9. Sept. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 – Hervorragend
Verifizierter Reisender
Mit der Familie gereist
2. Sept. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast is good and many choice,room is clean and comfortable.
Verifizierter Reisender
Aufenthalt von 1 Nacht im August 2019
Antwort von Becky am 3. Sept. 2019
Dear Guest,
Thank you for your comments, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary. Thanks again! Look forward to seeing you soon!
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is old but the service is excellent. The Italian restaurant has an Italian chef by the name of Andrea that has an outstanding menu
Verifizierter Reisender
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Kathy am 2. Aug. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
8/10 – Gut
Jordan
29. Juli 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jordan
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Kathy am 2. Aug. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 – Hervorragend
Verifizierter Reisender
19. Juli 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Kathy am 24. Juli 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 – Okay
Kit Wan
13. Juni 2019
Gut: Komfort des Zimmers
Kit Wan
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Kathy am 19. Juni 2019
Dear Guest,thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
8/10 – Gut
Verifizierter Reisender
Geschäftlich gereist
2. Juni 2019
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
東莞に着いたのが夜中12時回ってましたが、全然大丈夫でした
Verifizierter Reisender
Aufenthalt von 1 Nacht im Mai 2019
Antwort von Kathy am 10. Juni 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 – Gut
Verifizierter Reisender
Geschäftlich gereist, Mit dem Partner gereist
27. Mai 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
wifiが良かったです。
Verifizierter Reisender
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Kathy am 3. Juni 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
8/10 – Gut
Verifizierter Reisender
27. Mai 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Kathy am 12. Juni 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
10/10 – Hervorragend
Verifizierter Reisender
11. Mai 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Kathy am 17. Mai 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 – Gut
Verifizierter Reisender
10. Mai 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Kathy am 17. Mai 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
10/10 – Hervorragend
Verifizierter Reisender
17. Apr. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im April 2019
Antwort von Kathy am 22. Apr. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .
10/10 – Hervorragend
Verifizierter Reisender
14. Apr. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 2 Nächten im April 2019
Antwort von Kathy am 15. Apr. 2019
Dear Guest,
Thank you so much for your feedback about your experience in Sheraton Dongguan Hotel.
We are glad to know you are satisfied with your stay with us,hope to see you again in our hotel.
8/10 – Gut
Carlos, New York
7. Apr. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sheraton DG
good stay
Carlos
Aufenthalt von 15 Nächten im März 2019
Antwort von Kathy am 11. Apr. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service .
Looking forward to see you again in our hotel.
8/10 – Gut
Chanit
19. März 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Chanit
Aufenthalt von 3 Nächten im März 2019
Antwort von Kathy am 23. März 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We appreciate your comments on our hotel, which help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests.
10/10 – Hervorragend
MOON YOUEL
6. März 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
출장으로 동관 쉐라톤 숙박 하였습니다.
주변 상권과 인접하여 식당, 마사지 모두 편리하였습니다.
MOON YOUEL
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Kathy am 11. März 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 – Hervorragend
Bella
16. Jan. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bella
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Kathy am 31. Jan. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 – Okay
Amy
5. Jan. 2019
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
the price is reasonable.
Yen Huei
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Kathy am 7. Jan. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
6/10 – Okay
Connie
9. Dez. 2018
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Incorrect Information in Hotels.com
I booked with Hotels.com for a room with 2 double beds + Sofa Bed + Breakfast for 3 people. However when I checked in and I was told that this room type next existed, the information in Hotels.com is not correct, and finally I have no choice but pay extra charge for extra bed and 1 more breakfast. I was really disappointed with the hotel booking this time, would Hotels.com please review and update the room type correctly to avoid other customer to suffer the same.
Connie
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Kathy am 14. Dez. 2018
Dear Guest, thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. About you said you paid the extra charge, but actually, we special offered one extra bed and one breakfast free to you, so please check your billing. if you have any question, please contact us.
Of course, we have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
10/10 – Hervorragend
Verifizierter Reisender
30. Okt. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Always a pleasure staying here when I am in Houjie. Nice and accommodating staff, great breakfast,awesome gym and swimming pool and comfortable rooms.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Online Marketing Specialist am 1. Nov. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 – Okay
Verifizierter Reisender
29. Okt. 2018
Gut: Sauberkeit
The shower water pressure is so low that I will not come again
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Kathy am 5. Nov. 2018
Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
6/10 – Okay
davidc, london
22. Okt. 2018
Verbesserungswürdig: Zustand der Unterkunft
5 star price, 3 star hotel, not worth the money, it used to be good but no longer
davidc
Aufenthalt von 2 Nächten im Oktober 2018
Antwort von Kathy am 25. Okt. 2018
Thank you so much for your review and sharing your experience with us.We are sorry the some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring.We are looking forward to welcoming you back to Sheraton Dongguan Hotel!
4/10 – Schlecht
Lau King Tak
20. Okt. 2018
Gut: Zustand der Unterkunft und Komfort des Zimmers
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 6 Nächten im September 2018
Antwort von Kathy am 11. Okt. 2018
thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 – Hervorragend
brian
29. Sept. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
brian
Aufenthalt von 4 Nächten im September 2018
Antwort von Kathy am 30. Sept. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 – Hervorragend
Christine
24. Aug. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Christine
Aufenthalt von 4 Nächten im August 2018
Antwort von Kathy am 28. Aug. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .