Dear Mr Koorosh, thank you for choosing our city hotel Lato Boutique for your stay in Heraklion. We deeply regret the inconvenience caused by any noise in our restaurant early in the evening. On the day of your arrival there was a group of 20 people dining from 19:30 to 21:30. Following the departure of the group there were 2 couples dining until 23:30. Given your first complaint and fully understanding your need to sleep at 20:30pm, our maître took action and closed the door so as to prevent any sound leakage leading to your floor. Moreover, from 21:30 onwards, with respect to your request and with no more than 4 guests in our restaurant, there was no excessive sound or music coming from the restaurant.Being aware of your need for absolute silence, we proposed a hotel upgrade for the rest of your stay, on our 5* Suites-only hotel, Legacy Gastro Suites. Given the attention from our staff, the immediate responsiveness, the location of the hotel and the high floor of your new room, we remained assured that we met your expectations. We also had no negative feedback until your departure in order to further intervene and rectify.Dear Mr Koorosh, kindly note that our policies guarantee the serenity and comfort of our honored guests. In addition to that, our procedures guarantee the deep and timely reaction towards any other issue that might come up during our operations. We do hope to have the opportunity to welcome you back and provide a memorable accommodation to any of our 3 boutique hotels in the center of Heraklion city.Best Regards

Dear Guest, Thank you for choosing Lato Boutique Hotel and for your contribution with your kind comments. We are overjoyed to receive your compliments and appreciation. We will be happy to welcome you back in the near future, so as to provide another unforgettable stay. Best Regards, Guest Relations Manager

Dear guest, thank you for your kind review. We will be happy to welcome you back. Best Regards