Dear Mr. Yichen, We welcome all kinds of reviews, because we are interested in our guests’ feedback. Usually we do not reply to the reviews, unless there is a reason like in your case where some facts are misrepresented. We can easily recall your stay with us for the dates 08-11 May 2023. During your stay on the 9th of May it was a power outrage during the night that was the same for all the area of Imerovigli and not only for our hotel. The next morning an external technician came to the hotel in order to fix the issue with the hot water and indeed around 09.00 the problem was solved. With great disappointment we realized that our efforts did not meet your appreciation. More specific the night before your departure that you came to settle down your bill you asked from us a refund because of the issue for the water. Moreover, you said to us that you are not mad and you do not want to leave a bad review. Because we fully understand the whole situation that did not start from the hotel however from the central energy provided in the island, we explained to you that we cannot provide a refund since the issue was immediately solved. In addition, we offered you a bottle of wine and a fresh fruits platter in order to enjoy that during your last night however you insisted for the refund. We guess that sometimes it is just a matter of mood and perspective!

Dear Mr. Enrique, We welcome all kind of reviews because we are interested in our guests' feedback. Our restaurant in recently awarded among the 6 best restaurants in Greece according to trip advisor reviews and we are really proud about the chef and our kitchen staff. We are sad to hear that we did not meet your expectations and we are looking forward in another opportunity to welcoming you in our hotel.